Devices not showing serial number or showing wrong

[netlock-rmm-bot]

MrJimmyPenguin (discord) reported:

In the general or device info the device serial number is missing or just wrong totally for all devices.

[netlock-rmm-bot]

Ghitim (discord) commented:
those are mostly provided by the system or in registry values, they may not match anything on file unless you dig down to those specific places.

[netlock-rmm-bot]

0x101 (discord) commented:
Can you post a screenshot of the exact web console section we are talking about?

[netlock-rmm-bot]

MrJimmyPenguin (discord) commented:
Under general

[netlock-rmm-bot]

MrJimmyPenguin (discord) commented:
When you click on a computer

[netlock-rmm-bot]

MrJimmyPenguin (discord) commented:
There is no serial

[netlock-rmm-bot]

MrJimmyPenguin (discord) commented:
Our other rmm has no issues with this on any machine

[netlock-rmm-bot]

0x101 (discord) commented:
I was asking because there currently is no feature in nlock that does that. But it is a open feature request

[netlock-rmm-bot]

MrJimmyPenguin (discord) commented:
Ah maybe it’s Mac some devices have seemed like ending of Mac (TBC7) or something

[netlock-rmm-bot]

Ghitim (discord) commented:
there is device ID that's similar i assumed that was the totally wrong bit. 😄

[netlock-rmm-bot]

MrJimmyPenguin (discord) commented:
Yeah okay as long as someone knows to keep serials on the radar

[netlock-rmm-bot]

MrJimmyPenguin (discord) commented:
Or users just be swapping laptops etc…

[netlock-rmm-bot]

MrJimmyPenguin (discord) commented:
This is a huge thing for us for inventory auditing etc..