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Support

Need help with 360? You're in the right place.

General Help

For general questions, troubleshooting, account assistance, bug reports that do not involve security, or other help with 360, contact:

help@360-search.com

Please include enough information for us to understand the issue, such as:

  • What you were trying to do
  • What happened
  • What you expected to happen
  • Your 360 version, if applicable
  • Your operating system or device, if relevant
  • Steps to reproduce the issue
  • Screenshots, logs, or other useful details, if available

Do not send passwords, API keys, authentication tokens, or other sensitive information unless it is specifically necessary and requested by a maintainer.

GitHub Issues

Use GitHub Issues for reproducible bugs and feature requests that belong in the project.

Before opening an issue:

  • Search existing issues for duplicates.
  • Make sure the issue is not a security vulnerability.
  • Include the relevant details needed to reproduce or understand the issue.

For larger changes or major features, review CONTRIBUTING.md before opening an issue or Pull Request.

GitHub Discussions

Use GitHub Discussions for questions, ideas, general discussion, and topics that do not fit well in an issue.

Security Issues

Do not report security vulnerabilities through a public GitHub issue or general support channel.

Please follow the project's Security Policy and report security vulnerabilities privately to:

admin@360-search.com

If you are unsure whether an issue is security-related, review SECURITY.md or contact the security and administration address privately.

Community

You can also join the 360 Discord Community for community support, discussions, announcements, and project updates.

Contributing

If you want to help improve 360, see CONTRIBUTING.md for contribution guidelines, issue reporting, and Pull Request requirements.

Thank you for using and supporting 360.