Description
When users attempt to reset their password using the "Forgot Password" feature, the system displays a success message, but no verification email is sent. As a result, users are unable to complete the password reset process and regain access to their accounts.
Environment
Platform: Web Application
Browser: Chrome, Firefox, Edge
Version: Latest Production Release
Operating System: Windows 11 / macOS
Steps to Reproduce
Open the login page.
Click Forgot Password.
Enter a registered email address.
Click Submit.
Check the inbox and spam folder.
Expected Result
A password reset email should be delivered within a few minutes, containing a secure reset link.
Actual Result
No password reset email is received, despite the system displaying a success confirmation message.
Impact
Users cannot recover their accounts.
Increased support requests.
Potential loss of user trust and engagement.
Priority
High
Severity
Major
Possible Cause
The email service integration may be failing silently, or outgoing email requests are not reaching the mail server.
Suggested Fix
Review email service logs.
Verify SMTP/API credentials.
Add error handling and user-facing notifications when email delivery fails.
Monitor email delivery status.
Acceptance Criteria
Password reset emails are successfully delivered to valid users.
Users can reset their passwords using the provided link.
Appropriate error messages are displayed if email delivery fails.
The issue is tested across supported browsers.
Labels
bug, authentication, high-priority, user-account
This is realistic and professional enough to submit to most issue-tracking systems.
Description
When users attempt to reset their password using the "Forgot Password" feature, the system displays a success message, but no verification email is sent. As a result, users are unable to complete the password reset process and regain access to their accounts.
Environment
Platform: Web Application
Browser: Chrome, Firefox, Edge
Version: Latest Production Release
Operating System: Windows 11 / macOS
Steps to Reproduce
Open the login page.
Click Forgot Password.
Enter a registered email address.
Click Submit.
Check the inbox and spam folder.
Expected Result
A password reset email should be delivered within a few minutes, containing a secure reset link.
Actual Result
No password reset email is received, despite the system displaying a success confirmation message.
Impact
Users cannot recover their accounts.
Increased support requests.
Potential loss of user trust and engagement.
Priority
High
Severity
Major
Possible Cause
The email service integration may be failing silently, or outgoing email requests are not reaching the mail server.
Suggested Fix
Review email service logs.
Verify SMTP/API credentials.
Add error handling and user-facing notifications when email delivery fails.
Monitor email delivery status.
Acceptance Criteria
Password reset emails are successfully delivered to valid users.
Users can reset their passwords using the provided link.
Appropriate error messages are displayed if email delivery fails.
The issue is tested across supported browsers.
Labels
bug, authentication, high-priority, user-account
This is realistic and professional enough to submit to most issue-tracking systems.