[BUG] After upgrading to latest versions of Agora plugin, videos no longer working

[geotraveler]

After upgrading to latest versions of Agora plugin, videos no longer working and it looks like there might be an issue with the layout as well.

Here are screenshots of the error messages in the browser. None of the buttons work (clicking to Leave Meeting or Expand View, etc).

Here is the link you can check - https://www.localpurse.com/pod/ikyoilfz/

Please advise as this is work stoppage, thanks!

[geotraveler]

Here is the main error message:

agora-communication-client.js:45 Uncaught TypeError: window.AGORA_UTILS.agoraJoinChannel is not a function at agora-communication-client.js:45:24 at callback (AgoraRTCSDK-3.6.11.js:14:63511) at AgoraRTCSDK-3.6.11.js:2:36697 at t.init (AgoraRTCSDK-3.6.11.js:14:63772) at Object.initClientAndJoinChannel (agora-communication-client.js:43:15) at (index):1339:39

[geotraveler]

Great to meet you @EkaanshArora! We're currently at work stoppage because the plugin is no longer working and throwing the error I shared above. Please advise as soon as you can.
Thanks

[EkaanshArora]

We're sorry about the issue you are facing - can you please open a support ticket at https://agora-ticket.agora.io/?

[geotraveler]

Hej Ekaansh, I have created the support ticket. Please advise. Thanks, Lola *Your friends @ Local Purse*

…

________________________________ Find us: www.localpurse.com Follow us: Twitter <https://www.twitter.com/LocalPurse> - Instagram <https://www.instagram.com/MyLocalPurse> - Facebook <https://www.facebook.com/LocalPurse>

On Thu, Oct 13, 2022 at 5:10 PM Ekaansh Arora ***@***.***> wrote: We're sorry about the issue you are facing - can you please open a support ticket at https://agora-ticket.agora.io/? — Reply to this email directly, view it on GitHub <#129 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AR2OQR6CFEFSQ2QOWGECULLWDAQ63ANCNFSM6AAAAAARDHIHVA> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[geotraveler]

@EkaanshArora - As I mentioned, I've created the support ticket. Please, this is critical work stoppage for us. We have a livestream coming up very soon with registered viewers.
And our entire site is broken because it's dependent on the Agora Wordpress Plugin.
Please advise

[EkaanshArora]

I'm sorry you're facing this issue still. I tried installing the latest version of the plugin to a fresh new wordpress project and it works fine for me, I wasn't able to reproduce the bug you've described. I'd suggest trying an earlier version or doing a fresh install to see if that fixes the issue.
If you're still facing issues please share your support ticket number at ekaansh@agora.io I will try and escalate.

[geotraveler]

Please escalate it - CUS-27482 <http://agora-ticket.agora.io/issue/81719c241b8d438a8b7811a0384f3c42> I have shared the error we're getting in the browser. I have also shared the admin login so you can troubleshoot. I've tried installing earlier versions and it didn't fix the issue. Are there any known plugin conflicts? Thanks, Lola *Your friends @ Local Purse*

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________________________________ Find us: www.localpurse.com Follow us: Twitter <https://www.twitter.com/LocalPurse> - Instagram <https://www.instagram.com/MyLocalPurse> - Facebook <https://www.facebook.com/LocalPurse>

On Sun, Oct 16, 2022 at 8:56 PM Ekaansh Arora ***@***.***> wrote: I tried installing the latest version of the plugin to a fresh new wordpress project and it works fine for me, I wasn't able to reproduce the bug you've described. I'd suggest trying an earlier version or doing a fresh install to see if that fixes the issue. If you're still facing issues please share your support ticket number at ***@***.*** I will try and escalate. — Reply to this email directly, view it on GitHub <#129 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AR2OQR2OGKSD56ZCBP72EILWDRFUPANCNFSM6AAAAAARDHIHVA> . You are receiving this because you authored the thread.Message ID: ***@***.***>