Scenario 1: New customer tries to submit a ticket:
The verification emails are however sent to the spam box. I think what is happening is that:
A new customer tries to submit a ticket
A verification email is sent to his email but the email goes to their spam box
If a customer does not check his spam folder, then he is not in a position to view the ticket from his account dashboard. The ticket is however sent to our Helpdesk
The customer is however not aware of this and he therefore tries to repeat the process once again but the tickets are never displayed, therefore he just assumes the ticket system is faulty.
Scenario 2: A customer who had an Astoundify account and later on purchases the theme, tries to submit a ticket:
What happens is that if their account is not synced with Envato, the customer is in a position to login but not in a position to view the theme he has purchased and hence is not in a position to submit a ticket.
In some cases also, the customer is in a position to login via Envato but the theme is not displayed within their dashboard and hence is not in a position to submit a ticket.
Scenario 1: New customer tries to submit a ticket:
The verification emails are however sent to the spam box. I think what is happening is that:
A new customer tries to submit a ticket
A verification email is sent to his email but the email goes to their spam box
If a customer does not check his spam folder, then he is not in a position to view the ticket from his account dashboard. The ticket is however sent to our Helpdesk
The customer is however not aware of this and he therefore tries to repeat the process once again but the tickets are never displayed, therefore he just assumes the ticket system is faulty.
Scenario 2: A customer who had an Astoundify account and later on purchases the theme, tries to submit a ticket:
What happens is that if their account is not synced with Envato, the customer is in a position to login but not in a position to view the theme he has purchased and hence is not in a position to submit a ticket.
In some cases also, the customer is in a position to login via Envato but the theme is not displayed within their dashboard and hence is not in a position to submit a ticket.