Unable to connect sub-ahtech-prd-ahretail-stores01

[aodhekar81]

Describe the bug

Hello,

I belongs to STP-Stores and till an hour ago I was having access to prod cluster subscription of ahretail-stores via az login and suddenly lost access.
I was getting error "The server or proxy was not found.. Status: Response_Status.Status_NoNetwork, Error code: 3399942148, Tag: 557973641" sometime ago and was unable to connect with az login.
Now at least i can connect without any error, but am unable to get into my preferred subscription (which seems to be #25 now which was option 9 earlier).

Can you please look into it on priority as i am unable to continue my work now.

Related command

az login

Errors

Issue script & Debug output

Select a subscription and tenant (Type a number or Enter for no changes): 25

Tenant: AholdDelhaize.com
Subscription: sub-ahtech-prd-ahretail-stores01 (f88c5871-1613-4a32-9b22-c6eb1360c647)

[Announcements]
With the new Azure CLI login experience, you can select the subscription you want to use more easily. Learn more about it and its configuration at https://go.microsoft.com/fwlink/?linkid=2271236

If you encounter any problem, please open an issue at https://aka.ms/azclibug

cli.azure.cli.command_modules.profile.custom: [Warning] The login output has been updated. Please be aware that it no longer displays the full list of available subscriptions by default.

cli.knack.cli: Event: CommandInvoker.OnTransformResult [<function _resource_group_transform at 0x000002572920DEE0>, <function x509_from_base64_to_hex_transform at 0x000002572920DF80>]
cli.knack.cli: Event: CommandInvoker.OnFilterResult []
cli.knack.cli: Event: Cli.SuccessfulExecute []
cli.knack.cli: Event: Cli.PostExecute [<function AzCliLogging.deinit_cmd_metadata_logging at 0x00000257289BD300>]
az_command_data_logger: exit code: 0
cli.main: Command ran in 11.245 seconds (init: 0.594, invoke: 10.650)
telemetry.main: Begin splitting cli events and extra events, total events: 1
telemetry.client: Accumulated 0 events. Flush the clients.
telemetry.main: Finish splitting cli events and extra events, cli events: 1
telemetry.save: Save telemetry record of length 4283 in cache file under C:\Users\ihwa150.azure\telemetry\20260211134827105
telemetry.main: Begin creating telemetry upload process.
telemetry.process: Creating upload process: "C:\Program Files\Microsoft SDKs\Azure\CLI2\python.exe C:\Program Files\Microsoft SDKs\Azure\CLI2\Lib\site-packages\azure\cli\telemetry_init.pyc C:\Users\ihwa150.azure C:\Users\ihwa150.azure\telemetry\20260211134827105"
telemetry.process: Return from creating process 2956
telemetry.main: Finish creating telemetry upload process.

Expected behavior

I should be able to connect with my preferred subscription.

Environment Summary

PS C:\Users\ihwa150> az --version
azure-cli 2.77.0

core 2.77.0
telemetry 1.1.0

Extensions:
ssh 2.0.6

Dependencies:
msal 1.34.0b1
azure-mgmt-resource 23.3.0

Python location 'C:\Program Files\Microsoft SDKs\Azure\CLI2\python.exe'
Config directory 'C:\Users\ihwa150.azure'
Extensions directory 'C:\Users\ihwa150.azure\cliextensions'

Python (Windows) 3.13.7 (tags/v3.13.7:bcee1c3, Aug 14 2025, 14:15:11) [MSC v.1944 64 bit (AMD64)]

Legal docs and information: aka.ms/AzureCliLegal

Unable to check if your CLI is up-to-date. Check your internet connection.
PS C:\Users\ihwa150>

Additional context

No response

[azure-client-tools-bot-prd]

Hi @aodhekar81,

2.77.0 is not the latest Azure CLI(2.83.0).

If you haven't already attempted to do so, please upgrade to the latest Azure CLI version by following https://learn.microsoft.com/en-us/cli/azure/update-azure-cli.

[yonzhan]

Thank you for opening this issue, we will look into it.

[jiasli]

I was getting error "The server or proxy was not found.. Status: Response_Status.Status_NoNetwork, Error code: 3399942148, Tag: 557973641" sometime ago and was unable to connect with az login.

This is a network error. You need to check the proxy as the error indicated.

Now at least i can connect without any error, but am unable to get into my preferred subscription

Could you provide more information on how you are unable to get into your preferred subscription? In the screenshot, I saw subscription sub-ahtech-prd-ahretail-stores01 (f88c...) is indeed selected as expected.

which seems to be #25 now which was option 9 earlier

The change of the list is expected. It is because the result of Subscriptions - List changed, due to the RBAC role assignment change on your account.