diff --git a/apps/web/src/routes/_public/updates/posts/2026-03-20.mdx b/apps/web/src/routes/_public/updates/posts/2026-03-20.mdx
new file mode 100644
index 00000000..c037b231
--- /dev/null
+++ b/apps/web/src/routes/_public/updates/posts/2026-03-20.mdx
@@ -0,0 +1,26 @@
+---
+title: "Smarter Message Processing & Trial Limits"
+publishedAt: "2026-03-20"
+---
+
+# Priority-Based Message Processing
+
+Real-time conversations now take priority. When your team is actively helping a customer, those messages are processed immediately — while historical imports run quietly in the background.
+
+{/* TODO: Screenshot showing real-time message processing indicator or queue status */}
+
+Previously, importing existing threads from Discord or Slack could slow down the processing of new messages. Now, FrontDesk's job queue intelligently prioritizes real-time interactions, ensuring your team never waits while backfills complete. New messages from active conversations jump to the front of the line, so suggestions and insights appear when they matter most.
+
+# Trial Plan Clarity
+
+Trial users now have clear visibility into thread import limits. When connecting Discord or Slack, you'll see exactly how many existing threads can be imported (up to 100 per integration) with a direct link to learn more.
+
+{/* TODO: Screenshot showing the trial limit banner in Discord or Slack integration settings during backfill */}
+
+Real-time sync remains unlimited on all plans — the limit only applies to importing historical conversations. This ensures you can evaluate FrontDesk with a representative sample of your existing support threads while keeping costs predictable.
+
+# Other Improvements
+
+- **Improved Discord Reliability**: Message updates are now handled more safely, with better error recovery when integration data isn't immediately available. Fewer dropped messages, even during brief connectivity issues.
+- **Richer Data Loading**: Related data like authors, users, and labels now load more consistently across the app. Thread details, search results, and signals all benefit from improved data fetching.
+- **Updated Documentation**: Pricing FAQ now clarifies import limits, and both Discord and Slack integration guides include new "Importing existing threads" sections.