Migration from Helpdesk EE to OCA – Feedback on data migration and feature gaps (v16/v18)

[sbejaoui]

Hello,

We’re evaluating a migration path from the helpdesk EE to the OCA helpdesk stack for several customers currently running in production on v16 and v18

Before diving into the migration, we’d like to know if anyone has already gone through this type of data migration and would be willing to share feedback or scripts used to migrate tickets and related objects (stages, teams, tags, etc..)

We’re also interested in knowing if there are key features present in EE that are missing in the OCA ecosystem and should be considered before the switch

Any insight would be greatly appreciated

Thanks in advance

cc/ @lmignon , @rousseldenis , @marielejeune , @gva-acsone

[pedrobaeza]

On a check in respective runbot and runboat, the only appreciable difference I see is the overview with more work in enterprise:

Other thing is if it's useful or not, but can be improved in the community one with not too much effort.

For complementing features, helpdesk_mgmt_sla should be migrated.

OCA version has other features though, like channels or categories.

I'm not sure about the "Canned responses" function of the menu in enterprise version.