diff --git a/README.md b/README.md
index 03580841b0..b184ae135c 100644
--- a/README.md
+++ b/README.md
@@ -1,8 +1,6 @@
 # Generated files
 This repository contains generated files and a checksum.
 
-**Do not edit the files in this repository outside of an instance of ServiceNow.**
-
 If you find yourself unable to import your repository due to the presence of files edited outside an instance of ServiceNow, merge commits that mix files from different revisions, or other data that does not match the checksum, you may recover using either of the following techniques:
 * Remove the problem commits:
   1. Clone your repository to a personal computer with the git command line tools installed and open a git command prompt in the repository root
@@ -18,3 +16,13 @@ If you find yourself unable to import your repository due to the presence of fil
   4. Run `git add -A`
   5. Run `git commit`
   6. Run `git push`
+
+ **Notes on dependencies**
+  1. Dependencies will not show up in the list of changes but will be exported/imported
+  2. It is your responsibility to resolve the dependencies before installing an application. ServiceNow source control will not manage these for you. In case you installed an application before installing its dependencies:
+   2.1 Delete the application
+   2.2 Activate/install all required dependencies
+   2.3 Re-import the application from source control
+   Currently listed dependencies:
+   * Task table schema
+   * System Import Sets
diff --git a/update/sys_choice_x_58872_needit_needit_state.xml b/author_elective_update/sys_choice_x_58872_needit_needit_state.xml
similarity index 74%
rename from update/sys_choice_x_58872_needit_needit_state.xml
rename to author_elective_update/sys_choice_x_58872_needit_needit_state.xml
index 865fdb4827..ca89502564 100644
--- a/update/sys_choice_x_58872_needit_needit_state.xml
+++ b/author_elective_update/sys_choice_x_58872_needit_needit_state.xml
@@ -1,5 +1,4 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update>
+<?xml version="1.0" encoding="UTF-8"?><record_update>
     <sys_choice action="INSERT_OR_UPDATE" field="state" table="x_58872_needit_needit" version="3">
         <sys_choice action="INSERT_OR_UPDATE">
             <dependent_value/>
@@ -11,13 +10,13 @@
             <name>x_58872_needit_needit</name>
             <sequence>0</sequence>
             <sys_created_by>admin</sys_created_by>
-            <sys_created_on>2017-01-26 20:14:39</sys_created_on>
+            <sys_created_on>2019-10-30 20:22:40</sys_created_on>
             <sys_domain>global</sys_domain>
             <sys_domain_path>/</sys_domain_path>
-            <sys_id>e0b229350fa03200cd674f8ce1050ea9</sys_id>
+            <sys_id>408d9bb11bfc001057217599cc4bcb31</sys_id>
             <sys_mod_count>0</sys_mod_count>
             <sys_updated_by>admin</sys_updated_by>
-            <sys_updated_on>2017-01-26 20:14:39</sys_updated_on>
+            <sys_updated_on>2019-10-30 20:22:40</sys_updated_on>
             <value>13</value>
         </sys_choice>
         <sys_choice action="INSERT_OR_UPDATE">
@@ -30,13 +29,13 @@
             <name>x_58872_needit_needit</name>
             <sequence>1</sequence>
             <sys_created_by>admin</sys_created_by>
-            <sys_created_on>2017-01-26 20:14:39</sys_created_on>
+            <sys_created_on>2019-10-30 20:22:40</sys_created_on>
             <sys_domain>global</sys_domain>
             <sys_domain_path>/</sys_domain_path>
-            <sys_id>ecb229350fa03200cd674f8ce1050eaa</sys_id>
+            <sys_id>cc8d9bb11bfc001057217599cc4bcb32</sys_id>
             <sys_mod_count>0</sys_mod_count>
             <sys_updated_by>admin</sys_updated_by>
-            <sys_updated_on>2017-01-26 20:14:39</sys_updated_on>
+            <sys_updated_on>2019-10-30 20:22:40</sys_updated_on>
             <value>14</value>
         </sys_choice>
         <sys_choice action="INSERT_OR_UPDATE">
@@ -49,13 +48,13 @@
             <name>x_58872_needit_needit</name>
             <sequence>2</sequence>
             <sys_created_by>admin</sys_created_by>
-            <sys_created_on>2017-01-26 20:14:39</sys_created_on>
+            <sys_created_on>2019-10-30 20:22:40</sys_created_on>
             <sys_domain>global</sys_domain>
             <sys_domain_path>/</sys_domain_path>
-            <sys_id>28b229350fa03200cd674f8ce1050eac</sys_id>
+            <sys_id>888d9bb11bfc001057217599cc4bcb34</sys_id>
             <sys_mod_count>0</sys_mod_count>
             <sys_updated_by>admin</sys_updated_by>
-            <sys_updated_on>2017-01-26 20:14:39</sys_updated_on>
+            <sys_updated_on>2019-10-30 20:22:40</sys_updated_on>
             <value>15</value>
         </sys_choice>
         <sys_choice action="INSERT_OR_UPDATE">
@@ -68,13 +67,13 @@
             <name>x_58872_needit_needit</name>
             <sequence>3</sequence>
             <sys_created_by>admin</sys_created_by>
-            <sys_created_on>2017-01-26 20:14:39</sys_created_on>
+            <sys_created_on>2019-10-30 20:22:40</sys_created_on>
             <sys_domain>global</sys_domain>
             <sys_domain_path>/</sys_domain_path>
-            <sys_id>60b229350fa03200cd674f8ce1050eae</sys_id>
+            <sys_id>448d9bb11bfc001057217599cc4bcb36</sys_id>
             <sys_mod_count>0</sys_mod_count>
             <sys_updated_by>admin</sys_updated_by>
-            <sys_updated_on>2017-01-26 20:14:39</sys_updated_on>
+            <sys_updated_on>2019-10-30 20:22:40</sys_updated_on>
             <value>16</value>
         </sys_choice>
         <sys_choice action="INSERT_OR_UPDATE">
@@ -87,13 +86,13 @@
             <name>x_58872_needit_needit</name>
             <sequence>4</sequence>
             <sys_created_by>admin</sys_created_by>
-            <sys_created_on>2017-01-26 20:14:39</sys_created_on>
+            <sys_created_on>2019-10-30 20:22:40</sys_created_on>
             <sys_domain>global</sys_domain>
             <sys_domain_path>/</sys_domain_path>
-            <sys_id>a8b229350fa03200cd674f8ce1050eaf</sys_id>
+            <sys_id>008d9bb11bfc001057217599cc4bcb38</sys_id>
             <sys_mod_count>0</sys_mod_count>
             <sys_updated_by>admin</sys_updated_by>
-            <sys_updated_on>2017-01-26 20:14:39</sys_updated_on>
+            <sys_updated_on>2019-10-30 20:22:40</sys_updated_on>
             <value>3</value>
         </sys_choice>
         <sys_choice action="INSERT_OR_UPDATE">
@@ -106,13 +105,13 @@
             <name>x_58872_needit_needit</name>
             <sequence>5</sequence>
             <sys_created_by>admin</sys_created_by>
-            <sys_created_on>2017-01-26 20:14:39</sys_created_on>
+            <sys_created_on>2019-10-30 20:22:40</sys_created_on>
             <sys_domain>global</sys_domain>
             <sys_domain_path>/</sys_domain_path>
-            <sys_id>a0b229350fa03200cd674f8ce1050eb1</sys_id>
+            <sys_id>888d9bb11bfc001057217599cc4bcb39</sys_id>
             <sys_mod_count>0</sys_mod_count>
             <sys_updated_by>admin</sys_updated_by>
-            <sys_updated_on>2017-01-26 20:14:39</sys_updated_on>
+            <sys_updated_on>2019-10-30 20:22:40</sys_updated_on>
             <value>8</value>
         </sys_choice>
         <sys_choice_set action="INSERT_OR_UPDATE">
@@ -120,18 +119,16 @@
             <name>x_58872_needit_needit</name>
             <sys_class_name>sys_choice_set</sys_class_name>
             <sys_created_by>admin</sys_created_by>
-            <sys_created_on>2017-01-26 20:14:39</sys_created_on>
-            <sys_customer_update>false</sys_customer_update>
-            <sys_id>a8b229350fa03200cd674f8ce1050eaa</sys_id>
-            <sys_mod_count>1</sys_mod_count>
+            <sys_created_on>2019-10-30 20:22:40</sys_created_on>
+            <sys_id>67e038951bea4410c6956356bd4bcb6d</sys_id>
+            <sys_mod_count>0</sys_mod_count>
             <sys_name>state</sys_name>
             <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
             <sys_policy/>
-            <sys_replace_on_upgrade>false</sys_replace_on_upgrade>
             <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
             <sys_update_name>sys_choice_x_58872_needit_needit_state</sys_update_name>
             <sys_updated_by>admin</sys_updated_by>
-            <sys_updated_on>2017-01-26 20:14:39</sys_updated_on>
+            <sys_updated_on>2019-10-30 20:22:40</sys_updated_on>
         </sys_choice_set>
     </sys_choice>
 </record_update>
diff --git a/update/sys_choice_x_58872_needit_needit_u_request_type.xml b/author_elective_update/sys_choice_x_58872_needit_needit_u_request_type.xml
similarity index 60%
rename from update/sys_choice_x_58872_needit_needit_u_request_type.xml
rename to author_elective_update/sys_choice_x_58872_needit_needit_u_request_type.xml
index 337d34d0e4..7d298150da 100644
--- a/update/sys_choice_x_58872_needit_needit_u_request_type.xml
+++ b/author_elective_update/sys_choice_x_58872_needit_needit_u_request_type.xml
@@ -1,24 +1,23 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update>
+<?xml version="1.0" encoding="UTF-8"?><record_update>
     <sys_choice action="INSERT_OR_UPDATE" field="u_request_type" table="x_58872_needit_needit" version="3">
         <sys_choice action="INSERT_OR_UPDATE">
             <dependent_value/>
             <element>u_request_type</element>
             <hint/>
             <inactive>false</inactive>
-            <label>Human Resources</label>
+            <label>Legal</label>
             <language>en</language>
             <name>x_58872_needit_needit</name>
             <sequence>0</sequence>
             <sys_created_by>admin</sys_created_by>
-            <sys_created_on>2017-01-26 19:28:14</sys_created_on>
+            <sys_created_on>2019-10-30 20:22:39</sys_created_on>
             <sys_domain>global</sys_domain>
             <sys_domain_path>/</sys_domain_path>
-            <sys_id>201811310fa03200cd674f8ce1050e4a</sys_id>
+            <sys_id>b77d9bb11bfc001057217599cc4bcb10</sys_id>
             <sys_mod_count>0</sys_mod_count>
             <sys_updated_by>admin</sys_updated_by>
-            <sys_updated_on>2017-01-26 19:28:14</sys_updated_on>
-            <value>hr</value>
+            <sys_updated_on>2019-10-30 20:22:39</sys_updated_on>
+            <value>legal</value>
         </sys_choice>
         <sys_choice action="INSERT_OR_UPDATE">
             <dependent_value/>
@@ -30,70 +29,49 @@
             <name>x_58872_needit_needit</name>
             <sequence>1</sequence>
             <sys_created_by>admin</sys_created_by>
-            <sys_created_on>2017-01-26 19:28:14</sys_created_on>
+            <sys_created_on>2019-10-30 20:22:39</sys_created_on>
             <sys_domain>global</sys_domain>
             <sys_domain_path>/</sys_domain_path>
-            <sys_id>6c1811310fa03200cd674f8ce1050e4b</sys_id>
+            <sys_id>3b7d9bb11bfc001057217599cc4bcb12</sys_id>
             <sys_mod_count>0</sys_mod_count>
             <sys_updated_by>admin</sys_updated_by>
-            <sys_updated_on>2017-01-26 19:28:14</sys_updated_on>
-            <value>faciities</value>
+            <sys_updated_on>2019-10-30 20:22:39</sys_updated_on>
+            <value>facilities</value>
         </sys_choice>
         <sys_choice action="INSERT_OR_UPDATE">
             <dependent_value/>
             <element>u_request_type</element>
             <hint/>
             <inactive>false</inactive>
-            <label>Legal</label>
+            <label>Human Resources</label>
             <language>en</language>
             <name>x_58872_needit_needit</name>
             <sequence>2</sequence>
             <sys_created_by>admin</sys_created_by>
-            <sys_created_on>2017-01-26 19:28:14</sys_created_on>
+            <sys_created_on>2019-10-30 20:22:39</sys_created_on>
             <sys_domain>global</sys_domain>
             <sys_domain_path>/</sys_domain_path>
-            <sys_id>a41811310fa03200cd674f8ce1050e4d</sys_id>
-            <sys_mod_count>0</sys_mod_count>
-            <sys_updated_by>admin</sys_updated_by>
-            <sys_updated_on>2017-01-26 19:28:14</sys_updated_on>
-            <value>legal</value>
-        </sys_choice>
-        <sys_choice action="INSERT_OR_UPDATE">
-            <dependent_value/>
-            <element>u_request_type</element>
-            <hint/>
-            <inactive>false</inactive>
-            <label>Developer Enablement</label>
-            <language>en</language>
-            <name>x_58872_needit_needit</name>
-            <sequence>3</sequence>
-            <sys_created_by>admin</sys_created_by>
-            <sys_created_on>2017-01-26 19:28:14</sys_created_on>
-            <sys_domain>global</sys_domain>
-            <sys_domain_path>/</sys_domain_path>
-            <sys_id>ec1811310fa03200cd674f8ce1050e4e</sys_id>
-            <sys_mod_count>0</sys_mod_count>
+            <sys_id>f37d9bb11bfc001057217599cc4bcb14</sys_id>
+            <sys_mod_count>1</sys_mod_count>
             <sys_updated_by>admin</sys_updated_by>
-            <sys_updated_on>2017-01-26 19:28:14</sys_updated_on>
-            <value>dev_enable</value>
+            <sys_updated_on>2020-01-23 18:22:06</sys_updated_on>
+            <value>hr</value>
         </sys_choice>
         <sys_choice_set action="INSERT_OR_UPDATE">
             <element>u_request_type</element>
             <name>x_58872_needit_needit</name>
             <sys_class_name>sys_choice_set</sys_class_name>
             <sys_created_by>admin</sys_created_by>
-            <sys_created_on>2017-01-26 19:28:14</sys_created_on>
-            <sys_customer_update>false</sys_customer_update>
-            <sys_id>281811310fa03200cd674f8ce1050e4b</sys_id>
-            <sys_mod_count>1</sys_mod_count>
+            <sys_created_on>2019-10-30 20:22:39</sys_created_on>
+            <sys_id>6fe038951bea4410c6956356bd4bcb7f</sys_id>
+            <sys_mod_count>0</sys_mod_count>
             <sys_name>u_request_type</sys_name>
             <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
             <sys_policy/>
-            <sys_replace_on_upgrade>false</sys_replace_on_upgrade>
             <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
             <sys_update_name>sys_choice_x_58872_needit_needit_u_request_type</sys_update_name>
             <sys_updated_by>admin</sys_updated_by>
-            <sys_updated_on>2017-01-26 19:28:14</sys_updated_on>
+            <sys_updated_on>2019-10-30 20:22:39</sys_updated_on>
         </sys_choice_set>
     </sys_choice>
 </record_update>
diff --git a/update/sys_choice_x_58872_needit_needit_u_what_needed.xml b/author_elective_update/sys_choice_x_58872_needit_needit_u_what_needed.xml
similarity index 66%
rename from update/sys_choice_x_58872_needit_needit_u_what_needed.xml
rename to author_elective_update/sys_choice_x_58872_needit_needit_u_what_needed.xml
index bf53286d4a..2c7399621f 100644
--- a/update/sys_choice_x_58872_needit_needit_u_what_needed.xml
+++ b/author_elective_update/sys_choice_x_58872_needit_needit_u_what_needed.xml
@@ -1,43 +1,42 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update>
+<?xml version="1.0" encoding="UTF-8"?><record_update>
     <sys_choice action="INSERT_OR_UPDATE" field="u_what_needed" table="x_58872_needit_needit" version="3">
         <sys_choice action="INSERT_OR_UPDATE">
             <dependent_value/>
             <element>u_what_needed</element>
             <hint/>
             <inactive>false</inactive>
-            <label>Human Resources 1</label>
+            <label>Legal 1</label>
             <language>en</language>
             <name>x_58872_needit_needit</name>
             <sequence>0</sequence>
             <sys_created_by>admin</sys_created_by>
-            <sys_created_on>2017-01-26 19:39:58</sys_created_on>
+            <sys_created_on>2019-10-30 20:22:40</sys_created_on>
             <sys_domain>global</sys_domain>
             <sys_domain_path>/</sys_domain_path>
-            <sys_id>6ccad1710fa03200cd674f8ce1050e06</sys_id>
+            <sys_id>b37d9bb11bfc001057217599cc4bcb20</sys_id>
             <sys_mod_count>0</sys_mod_count>
             <sys_updated_by>admin</sys_updated_by>
-            <sys_updated_on>2017-01-26 19:39:58</sys_updated_on>
-            <value>hr1</value>
+            <sys_updated_on>2019-10-30 20:22:40</sys_updated_on>
+            <value>legal1</value>
         </sys_choice>
         <sys_choice action="INSERT_OR_UPDATE">
             <dependent_value/>
             <element>u_what_needed</element>
             <hint/>
             <inactive>false</inactive>
-            <label>Human Resources 2</label>
+            <label>Legal 2</label>
             <language>en</language>
             <name>x_58872_needit_needit</name>
             <sequence>1</sequence>
             <sys_created_by>admin</sys_created_by>
-            <sys_created_on>2017-01-26 19:39:58</sys_created_on>
+            <sys_created_on>2019-10-30 20:22:40</sys_created_on>
             <sys_domain>global</sys_domain>
             <sys_domain_path>/</sys_domain_path>
-            <sys_id>68cad1710fa03200cd674f8ce1050e08</sys_id>
+            <sys_id>337d9bb11bfc001057217599cc4bcb22</sys_id>
             <sys_mod_count>0</sys_mod_count>
             <sys_updated_by>admin</sys_updated_by>
-            <sys_updated_on>2017-01-26 19:39:58</sys_updated_on>
-            <value>hr2</value>
+            <sys_updated_on>2019-10-30 20:22:40</sys_updated_on>
+            <value>legal2</value>
         </sys_choice>
         <sys_choice action="INSERT_OR_UPDATE">
             <dependent_value/>
@@ -49,13 +48,13 @@
             <name>x_58872_needit_needit</name>
             <sequence>2</sequence>
             <sys_created_by>admin</sys_created_by>
-            <sys_created_on>2017-01-26 19:39:58</sys_created_on>
+            <sys_created_on>2019-10-30 20:22:40</sys_created_on>
             <sys_domain>global</sys_domain>
             <sys_domain_path>/</sys_domain_path>
-            <sys_id>a0cad1710fa03200cd674f8ce1050e0a</sys_id>
+            <sys_id>fb7d9bb11bfc001057217599cc4bcb23</sys_id>
             <sys_mod_count>0</sys_mod_count>
             <sys_updated_by>admin</sys_updated_by>
-            <sys_updated_on>2017-01-26 19:39:58</sys_updated_on>
+            <sys_updated_on>2019-10-30 20:22:40</sys_updated_on>
             <value>facilities1</value>
         </sys_choice>
         <sys_choice action="INSERT_OR_UPDATE">
@@ -68,13 +67,13 @@
             <name>x_58872_needit_needit</name>
             <sequence>3</sequence>
             <sys_created_by>admin</sys_created_by>
-            <sys_created_on>2017-01-26 19:39:58</sys_created_on>
+            <sys_created_on>2019-10-30 20:22:40</sys_created_on>
             <sys_domain>global</sys_domain>
             <sys_domain_path>/</sys_domain_path>
-            <sys_id>e8cad1710fa03200cd674f8ce1050e0b</sys_id>
+            <sys_id>b77d9bb11bfc001057217599cc4bcb25</sys_id>
             <sys_mod_count>0</sys_mod_count>
             <sys_updated_by>admin</sys_updated_by>
-            <sys_updated_on>2017-01-26 19:39:58</sys_updated_on>
+            <sys_updated_on>2019-10-30 20:22:40</sys_updated_on>
             <value>facilities2</value>
         </sys_choice>
         <sys_choice action="INSERT_OR_UPDATE">
@@ -82,94 +81,73 @@
             <element>u_what_needed</element>
             <hint/>
             <inactive>false</inactive>
-            <label>Legal 1</label>
+            <label>Human Resources 1</label>
             <language>en</language>
             <name>x_58872_needit_needit</name>
             <sequence>4</sequence>
             <sys_created_by>admin</sys_created_by>
-            <sys_created_on>2017-01-26 19:39:58</sys_created_on>
+            <sys_created_on>2019-10-30 20:22:40</sys_created_on>
             <sys_domain>global</sys_domain>
             <sys_domain_path>/</sys_domain_path>
-            <sys_id>24cad1710fa03200cd674f8ce1050e0d</sys_id>
+            <sys_id>737d9bb11bfc001057217599cc4bcb27</sys_id>
             <sys_mod_count>0</sys_mod_count>
             <sys_updated_by>admin</sys_updated_by>
-            <sys_updated_on>2017-01-26 19:39:58</sys_updated_on>
-            <value>legal1</value>
+            <sys_updated_on>2019-10-30 20:22:40</sys_updated_on>
+            <value>hr1</value>
         </sys_choice>
         <sys_choice action="INSERT_OR_UPDATE">
             <dependent_value/>
             <element>u_what_needed</element>
             <hint/>
             <inactive>false</inactive>
-            <label>Legal 2</label>
+            <label>Human Resources 2</label>
             <language>en</language>
             <name>x_58872_needit_needit</name>
             <sequence>5</sequence>
             <sys_created_by>admin</sys_created_by>
-            <sys_created_on>2017-01-26 19:39:58</sys_created_on>
+            <sys_created_on>2019-10-30 20:22:40</sys_created_on>
             <sys_domain>global</sys_domain>
             <sys_domain_path>/</sys_domain_path>
-            <sys_id>6ccad1710fa03200cd674f8ce1050e0e</sys_id>
+            <sys_id>3f7d9bb11bfc001057217599cc4bcb28</sys_id>
             <sys_mod_count>0</sys_mod_count>
             <sys_updated_by>admin</sys_updated_by>
-            <sys_updated_on>2017-01-26 19:39:58</sys_updated_on>
-            <value>legal2</value>
+            <sys_updated_on>2019-10-30 20:22:40</sys_updated_on>
+            <value>hr2</value>
         </sys_choice>
         <sys_choice action="INSERT_OR_UPDATE">
             <dependent_value/>
             <element>u_what_needed</element>
             <hint/>
             <inactive>false</inactive>
-            <label>Your Department Choice 1</label>
+            <label>Other</label>
             <language>en</language>
             <name>x_58872_needit_needit</name>
             <sequence>6</sequence>
             <sys_created_by>admin</sys_created_by>
-            <sys_created_on>2017-01-26 19:39:58</sys_created_on>
+            <sys_created_on>2019-10-30 20:22:40</sys_created_on>
             <sys_domain>global</sys_domain>
             <sys_domain_path>/</sys_domain_path>
-            <sys_id>a4cad1710fa03200cd674f8ce1050e10</sys_id>
+            <sys_id>f77d9bb11bfc001057217599cc4bcb2a</sys_id>
             <sys_mod_count>0</sys_mod_count>
             <sys_updated_by>admin</sys_updated_by>
-            <sys_updated_on>2017-01-26 19:39:58</sys_updated_on>
-            <value>your_choice1</value>
-        </sys_choice>
-        <sys_choice action="INSERT_OR_UPDATE">
-            <dependent_value/>
-            <element>u_what_needed</element>
-            <hint/>
-            <inactive>false</inactive>
-            <label>Your Department Choice 2</label>
-            <language>en</language>
-            <name>x_58872_needit_needit</name>
-            <sequence>7</sequence>
-            <sys_created_by>admin</sys_created_by>
-            <sys_created_on>2017-01-26 19:39:58</sys_created_on>
-            <sys_domain>global</sys_domain>
-            <sys_domain_path>/</sys_domain_path>
-            <sys_id>eccad1710fa03200cd674f8ce1050e11</sys_id>
-            <sys_mod_count>0</sys_mod_count>
-            <sys_updated_by>admin</sys_updated_by>
-            <sys_updated_on>2017-01-26 19:39:58</sys_updated_on>
-            <value>your_choice2</value>
+            <sys_updated_on>2019-10-30 20:22:40</sys_updated_on>
+            <value>other</value>
         </sys_choice>
         <sys_choice_set action="INSERT_OR_UPDATE">
             <element>u_what_needed</element>
             <name>x_58872_needit_needit</name>
             <sys_class_name>sys_choice_set</sys_class_name>
             <sys_created_by>admin</sys_created_by>
-            <sys_created_on>2017-01-26 19:39:58</sys_created_on>
-            <sys_customer_update>false</sys_customer_update>
-            <sys_id>24cad1710fa03200cd674f8ce1050e08</sys_id>
-            <sys_mod_count>1</sys_mod_count>
+            <sys_created_on>2019-10-30 20:22:40</sys_created_on>
+            <sys_id>efe038951bea4410c6956356bd4bcb93</sys_id>
+            <sys_mod_count>0</sys_mod_count>
             <sys_name>u_what_needed</sys_name>
             <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
             <sys_policy/>
-            <sys_replace_on_upgrade>false</sys_replace_on_upgrade>
             <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
             <sys_update_name>sys_choice_x_58872_needit_needit_u_what_needed</sys_update_name>
             <sys_updated_by>admin</sys_updated_by>
-            <sys_updated_on>2017-01-26 19:39:58</sys_updated_on>
+            <sys_updated_on>2019-10-30 20:22:40</sys_updated_on>
         </sys_choice_set>
     </sys_choice>
 </record_update>
diff --git a/checksum.txt b/checksum.txt
index fc1efd706d..fde5e6ecb9 100644
--- a/checksum.txt
+++ b/checksum.txt
@@ -1 +1 @@
-kMIE6mospx53j4Fa3raU_vPnpmVrX9j85TWqXi2Vt4UMeA67Z3mcPQAr9PPTPDU_SuWlAG7M2So3QViv9pzteRhIgUlL7Q65JIsKD8H_opJsXGXzWnBGXOTo1YoRb7Go28lRwqntC98TqrU7KwZdb-Jq61w97EItNbwOStcPn8S142vQZXOohwfSCzO6CxVMdawDbomW0G64RRTfgZOHi97UoQvSkHuH12h5ytwL4GlEijHHVIHWmGxpoYBn5iUISqL4dkc5Gdtwq6p_Byjh7sdFUMrSSCNBSTtc1lLJte-LwSxJsaRkA62G7xrif0DiYJASjfOLO7bSWtGu3IB8wOH75653-XrXSM89r1iRgU0TuXtJFnFTtyWCDPl-rquDfZbKS5HEb-pyIINisCOPulHmbxT6ZFNIWEWT3pxSx8QuspwOBS8FTXwwaQ1ZmSdb6RgfNoBQLDEqZYKbqf3zIyhtU-KvT1t3w07J5366YjrNoSt4majlfnFZmGEU2CqkSe79J4YEP-FEcH34PL-bs7IeJGSxZ5yyVMFkoFa9mfybKijDJack6w-aQ9MvMiW8pASTPl-YeIyltMheXMBms9nUgFE_SIHutCCLsZx8Cr2izq-FNkgv5nTColW8bl-yvGXO-sba_we8t6CZIHTBRQa28Tj1cPF9dhEPjhGf5ag
\ No newline at end of file
+2qCrkyooHy0nA0Vqjow-ryfz9Ak8hvM0wOLpOMrqPKO_YKDa-CnxXDSmKlUIaBF-0XW8V2r2H2DyLzicNill_RY7WlgQqeeEEElBnQZWrbKNcN1YLS92xHL-ns45QWCj7IGWf3kVwmtwuWEEO-xlhZKVcPYksphPnsRyp2GtS3Nmp5t1h_FOfncPpPoXVLaLG2Y_lrld58YchpAGQZcqJPSZj-OeDE819dhEtw2_HBspoLJ0Xu54Wb3rVlRZ1XWhWX_cGabMpxIPM4idiqmMavcQLj5iQyuHF6Y1RTLbZySt8UpGa-pc-65WdUoh-Ejd3bK9mkDRHXHbamPNG_vDAGF_JxJXg8JurMRHpleK1ktKQA5aevJcvlIC5GPLi9jQ7_WD-PZdXtuapUda5pvyyTXwor6MvpYhpHh2aNCBBjKfHBaPy0KJr3B35YZnMB8tBE-VE-Njqxi27RW40eUAJEpv_RDAw1HaKSUdt_a1bi12BKMG5zlvGSeu35W_IVDIS9I1SkhoJ3VGt4pq8Djsylxa8J9qgE2NAz-GplIRg78fSdNEaYtDjAg65pmeBXRt-MzLaT-V580PRXQL8Gw3A99u3fV-qVfpLb8XiTs87hPVjA1gT4QdKlrYlK-zLltMADnA4lAthCERduoRORHg-qaE1ZzVanMIydVBbu2bqDk
\ No newline at end of file
diff --git a/dictionary/x_58872_needit_does_not_extend.xml b/dictionary/x_58872_needit_does_not_extend.xml
deleted file mode 100644
index 14a107e58f..0000000000
--- a/dictionary/x_58872_needit_does_not_extend.xml
+++ /dev/null
@@ -1,4 +0,0 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<database>
-    <element label="Does Not Extend" max_length="40" name="x_58872_needit_does_not_extend" type="collection"/>
-</database>
diff --git a/dictionary/x_58872_needit_historic_.xml b/dictionary/x_58872_needit_historic_.xml
new file mode 100644
index 0000000000..98c0d73838
--- /dev/null
+++ b/dictionary/x_58872_needit_historic_.xml
@@ -0,0 +1,9 @@
+<?xml version="1.0" encoding="UTF-8"?><database>
+    <element extends="sys_import_set_row" label="Historic NeedIt Data" max_length="40" name="x_58872_needit_historic_" type="collection">
+        <element attributes="import_attribute_name=Must have by,edge_encryption_enabled=true" label="Must have by" max_length="40" name="u_must_have_by" type="string"/>
+        <element attributes="import_attribute_name=Requested for,edge_encryption_enabled=true" label="Requested for" max_length="40" name="u_requested_for" type="string"/>
+        <element attributes="import_attribute_name=Request type,edge_encryption_enabled=true" label="Request type" max_length="40" name="u_request_type" type="string"/>
+        <element attributes="import_attribute_name=Short description,edge_encryption_enabled=true" label="Short description" max_length="40" name="u_short_description" type="string"/>
+        <element attributes="import_attribute_name=What needed,edge_encryption_enabled=true" label="What needed" max_length="40" name="u_what_needed" type="string"/>
+    </element>
+</database>
diff --git a/dictionary/x_58872_needit_needit.xml b/dictionary/x_58872_needit_needit.xml
index bff8141b91..9a070d3abf 100644
--- a/dictionary/x_58872_needit_needit.xml
+++ b/dictionary/x_58872_needit_needit.xml
@@ -1,26 +1,24 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<database>
-    <element audit="true" extends="task" label="NeedIt" max_length="40" name="x_58872_needit_needit" sizeclass="3" type="collection">
-        <element label="New field 1" max_length="40" name="new_field_1" type="string"/>
+<?xml version="1.0" encoding="UTF-8"?><database>
+    <element audit="true" extends="task" label="NeedIt" max_length="40" name="x_58872_needit_needit" type="collection">
+        <element attributes="edge_encryption_enabled=true" label="Other" max_length="40" name="u_other" type="string"/>
         <element label="Requested for" mandatory="true" max_length="32" name="u_requested_for" reference="sys_user" type="reference"/>
+        <element attributes="edge_encryption_enabled=true" label="Requested for email" mandatory="true" max_length="40" name="u_requested_for_email" type="string"/>
         <element attributes="edge_encryption_enabled=true" choice="3" default="legal" label="Request type" mandatory="true" max_length="40" name="u_request_type" type="string">
             <choice>
-                <element label="Human Resources" sequence="0" value="hr"/>
-                <element label="Facilities" sequence="1" value="faciities"/>
-                <element label="Legal" sequence="2" value="legal"/>
-                <element label="Developer Enablement" sequence="3" value="dev_enable"/>
+                <element inactive_on_update="false" label="Legal" sequence="0" value="legal"/>
+                <element inactive_on_update="false" label="Facilities" sequence="1" value="facilities"/>
+                <element inactive_on_update="false" label="Human Resources" sequence="2" value="hr"/>
             </choice>
         </element>
-        <element attributes="edge_encryption_enabled=true" choice="3" default="legal1" label="What needed" mandatory="true" max_length="40" name="u_what_needed" type="string">
+        <element attributes="edge_encryption_enabled=true" choice="3" default="hr1" label="What needed" mandatory="true" max_length="40" name="u_what_needed" type="string">
             <choice>
-                <element label="Human Resources 1" sequence="0" value="hr1"/>
-                <element label="Human Resources 2" sequence="1" value="hr2"/>
-                <element label="Facilities 1" sequence="2" value="facilities1"/>
-                <element label="Facilities 2" sequence="3" value="facilities2"/>
-                <element label="Legal 1" sequence="4" value="legal1"/>
-                <element label="Legal 2" sequence="5" value="legal2"/>
-                <element label="Your Department Choice 1" sequence="6" value="your_choice1"/>
-                <element label="Your Department Choice 2" sequence="7" value="your_choice2"/>
+                <element inactive_on_update="false" label="Legal 1" sequence="0" value="legal1"/>
+                <element inactive_on_update="false" label="Legal 2" sequence="1" value="legal2"/>
+                <element inactive_on_update="false" label="Facilities 1" sequence="2" value="facilities1"/>
+                <element inactive_on_update="false" label="Facilities 2" sequence="3" value="facilities2"/>
+                <element inactive_on_update="false" label="Human Resources 1" sequence="4" value="hr1"/>
+                <element inactive_on_update="false" label="Human Resources 2" sequence="5" value="hr2"/>
+                <element inactive_on_update="false" label="Other" sequence="6" value="other"/>
             </choice>
         </element>
         <element label="When needed" mandatory="true" max_length="40" name="u_when_needed" type="glide_date_time"/>
diff --git a/dictionary/x_58872_needit_needit_task.xml b/dictionary/x_58872_needit_needit_task.xml
new file mode 100644
index 0000000000..69cb1cf84e
--- /dev/null
+++ b/dictionary/x_58872_needit_needit_task.xml
@@ -0,0 +1,5 @@
+<?xml version="1.0" encoding="UTF-8"?><database>
+    <element audit="true" extends="task" label="NeedIt Task" max_length="40" name="x_58872_needit_needit_task" type="collection">
+        <element label="NeedIt" max_length="32" name="u_needit" reference="x_58872_needit_needit" type="reference"/>
+    </element>
+</database>
diff --git a/sn_source_control.properties b/sn_source_control.properties
new file mode 100644
index 0000000000..2cc69620c8
--- /dev/null
+++ b/sn_source_control.properties
@@ -0,0 +1,10 @@
+#############################################################
+# This ServiceNow-created file contains the path to the app in this repo
+# path=<path to app content in your repo>
+# For example, if the app content resides in a folder named x_my_custom_app, the path value would be:
+# path=/x_my_custom_app
+# Update the path value when you move the app to a new repo location.
+############################################################
+#
+#Wed Oct 30 13:23:16 PDT 2019
+path=
diff --git a/sys_app_6ead8e780f603200cd674f8ce1050ed1.xml b/sys_app_6ead8e780f603200cd674f8ce1050ed1.xml
index 4768289c74..1a0d80c244 100644
--- a/sys_app_6ead8e780f603200cd674f8ce1050ed1.xml
+++ b/sys_app_6ead8e780f603200cd674f8ce1050ed1.xml
@@ -1,10 +1,12 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update table="sys_app">
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_app">
     <sys_app action="INSERT_OR_UPDATE">
         <active>true</active>
+        <can_edit_in_studio>false</can_edit_in_studio>
         <enforce_license>log</enforce_license>
+        <guided_setup_guid/>
         <js_level>helsinki_es5</js_level>
         <licensable>true</licensable>
+        <license_category/>
         <license_model>none</license_model>
         <logo/>
         <menu/>
@@ -23,9 +25,9 @@
         <sys_created_by>admin</sys_created_by>
         <sys_created_on>2017-01-23 20:48:29</sys_created_on>
         <sys_id>6ead8e780f603200cd674f8ce1050ed1</sys_id>
-        <sys_mod_count>0</sys_mod_count>
+        <sys_mod_count>2</sys_mod_count>
         <sys_updated_by>admin</sys_updated_by>
-        <sys_updated_on>2017-01-23 20:48:29</sys_updated_on>
+        <sys_updated_on>2017-04-11 00:32:45</sys_updated_on>
         <template/>
         <trackable>true</trackable>
         <user_role/>
diff --git a/update/sys_app_application_0242fb8d0fa83200cd674f8ce1050e79.xml b/update/sys_app_application_0242fb8d0fa83200cd674f8ce1050e79.xml
index 1dcf290489..4b0b837b37 100644
--- a/update/sys_app_application_0242fb8d0fa83200cd674f8ce1050e79.xml
+++ b/update/sys_app_application_0242fb8d0fa83200cd674f8ce1050e79.xml
@@ -1,5 +1,4 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update sys_domain="global" table="sys_app_application">
+<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_app_application">
     <sys_app_application action="INSERT_OR_UPDATE">
         <active>true</active>
         <category display_value="Custom Applications">e0355b31ef303000a61d5a3615c0fb78</category>
@@ -12,7 +11,6 @@
         <sys_class_name>sys_app_application</sys_class_name>
         <sys_created_by>admin</sys_created_by>
         <sys_created_on>2017-01-24 22:46:33</sys_created_on>
-        <sys_customer_update>true</sys_customer_update>
         <sys_domain>global</sys_domain>
         <sys_domain_path>/</sys_domain_path>
         <sys_id>0242fb8d0fa83200cd674f8ce1050e79</sys_id>
@@ -21,7 +19,6 @@
         <sys_overrides/>
         <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
         <sys_policy/>
-        <sys_replace_on_upgrade>false</sys_replace_on_upgrade>
         <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
         <sys_update_name>sys_app_application_0242fb8d0fa83200cd674f8ce1050e79</sys_update_name>
         <sys_updated_by>admin</sys_updated_by>
diff --git a/update/sys_app_module_24f89d900f9af2000d030dbce1050ec5.xml b/update/sys_app_module_24f89d900f9af2000d030dbce1050ec5.xml
new file mode 100644
index 0000000000..a2f01ff4d0
--- /dev/null
+++ b/update/sys_app_module_24f89d900f9af2000d030dbce1050ec5.xml
@@ -0,0 +1,42 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_app_module">
+    <sys_app_module action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <application display_value="NeedIt">0242fb8d0fa83200cd674f8ce1050e79</application>
+        <assessment/>
+        <device_type/>
+        <filter/>
+        <hint/>
+        <homepage/>
+        <image/>
+        <link_type>DIRECT</link_type>
+        <map_page/>
+        <mobile_title>Properties</mobile_title>
+        <mobile_view_name>Mobile</mobile_view_name>
+        <name/>
+        <order>900</order>
+        <override_menu_roles>false</override_menu_roles>
+        <query>system_properties_ui.do?sysparm_title=NeedIt Application Properties&amp;sysparm_category=NeedIt Properties</query>
+        <report/>
+        <roles>x_58872_needit.admin</roles>
+        <sys_class_name>sys_app_module</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-04-19 03:32:12</sys_created_on>
+        <sys_domain>global</sys_domain>
+        <sys_domain_path>/</sys_domain_path>
+        <sys_id>24f89d900f9af2000d030dbce1050ec5</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>Properties</sys_name>
+        <sys_overrides/>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_app_module_24f89d900f9af2000d030dbce1050ec5</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-04-19 03:32:12</sys_updated_on>
+        <timeline_page/>
+        <title>Properties</title>
+        <uncancelable>false</uncancelable>
+        <view_name/>
+        <window_name/>
+    </sys_app_module>
+</record_update>
diff --git a/update/sys_app_module_37c1f0314fb13200cb281b818110c710.xml b/update/sys_app_module_37c1f0314fb13200cb281b818110c710.xml
new file mode 100644
index 0000000000..a24cee7f1a
--- /dev/null
+++ b/update/sys_app_module_37c1f0314fb13200cb281b818110c710.xml
@@ -0,0 +1,42 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_app_module">
+    <sys_app_module action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <application display_value="System Import Sets">import_sets</application>
+        <assessment/>
+        <device_type/>
+        <filter/>
+        <hint/>
+        <homepage/>
+        <image/>
+        <link_type>LIST</link_type>
+        <map_page/>
+        <mobile_title>Historic NeedIt Data</mobile_title>
+        <mobile_view_name>Mobile</mobile_view_name>
+        <name>x_58872_needit_historic_</name>
+        <order>1100</order>
+        <override_menu_roles>false</override_menu_roles>
+        <query/>
+        <report/>
+        <roles/>
+        <sys_class_name>sys_app_module</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-03-29 19:59:33</sys_created_on>
+        <sys_domain>global</sys_domain>
+        <sys_domain_path>/</sys_domain_path>
+        <sys_id>37c1f0314fb13200cb281b818110c710</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>Historic NeedIt Data</sys_name>
+        <sys_overrides/>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_app_module_37c1f0314fb13200cb281b818110c710</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-03-29 19:59:33</sys_updated_on>
+        <timeline_page/>
+        <title>Historic NeedIt Data</title>
+        <uncancelable>false</uncancelable>
+        <view_name/>
+        <window_name/>
+    </sys_app_module>
+</record_update>
diff --git a/update/sys_app_module_4fdfc45d0fe83200cd674f8ce1050e27.xml b/update/sys_app_module_4fdfc45d0fe83200cd674f8ce1050e27.xml
index a5da948d0d..458cc5b80e 100644
--- a/update/sys_app_module_4fdfc45d0fe83200cd674f8ce1050e27.xml
+++ b/update/sys_app_module_4fdfc45d0fe83200cd674f8ce1050e27.xml
@@ -1,10 +1,8 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update sys_domain="global" table="sys_app_module">
+<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_app_module">
     <sys_app_module action="INSERT_OR_UPDATE">
         <active>true</active>
         <application display_value="NeedIt">0242fb8d0fa83200cd674f8ce1050e79</application>
         <assessment/>
-        <content_page/>
         <device_type/>
         <filter/>
         <hint>Create a new record in the NeedIt table</hint>
@@ -20,12 +18,9 @@
         <query/>
         <report/>
         <roles>x_58872_needit.needit_user</roles>
-        <survey/>
-        <survey_overwrite>true</survey_overwrite>
         <sys_class_name>sys_app_module</sys_class_name>
         <sys_created_by>admin</sys_created_by>
         <sys_created_on>2017-01-25 01:01:22</sys_created_on>
-        <sys_customer_update>true</sys_customer_update>
         <sys_domain>global</sys_domain>
         <sys_domain_path>/</sys_domain_path>
         <sys_id>4fdfc45d0fe83200cd674f8ce1050e27</sys_id>
@@ -34,7 +29,6 @@
         <sys_overrides/>
         <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
         <sys_policy/>
-        <sys_replace_on_upgrade>false</sys_replace_on_upgrade>
         <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
         <sys_update_name>sys_app_module_4fdfc45d0fe83200cd674f8ce1050e27</sys_update_name>
         <sys_updated_by>admin</sys_updated_by>
diff --git a/update/sys_app_module_62a0a7a09f213200bde5f79ff57fcf1e.xml b/update/sys_app_module_62a0a7a09f213200bde5f79ff57fcf1e.xml
new file mode 100644
index 0000000000..0c0f32f131
--- /dev/null
+++ b/update/sys_app_module_62a0a7a09f213200bde5f79ff57fcf1e.xml
@@ -0,0 +1,44 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_app_module">
+    <sys_app_module action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <application display_value="NeedIt">0242fb8d0fa83200cd674f8ce1050e79</application>
+        <assessment/>
+        <device_type/>
+        <filter table="x_58872_needit_needit">u_requested_forDYNAMIC90d1921e5f510100a9ad2572f2b477fe^EQ<item endquery="false" field="u_requested_for" goto="false" newquery="false" operator="DYNAMIC" or="false" value="90d1921e5f510100a9ad2572f2b477fe"/>
+            <item endquery="true" field="" goto="false" newquery="false" operator="=" or="false" value=""/>
+        </filter>
+        <hint>A list of my NeedIt Requests</hint>
+        <homepage/>
+        <image/>
+        <link_type>LIST</link_type>
+        <map_page/>
+        <mobile_title>My NeedIt Requests</mobile_title>
+        <mobile_view_name>Mobile</mobile_view_name>
+        <name>x_58872_needit_needit</name>
+        <order>150</order>
+        <override_menu_roles>false</override_menu_roles>
+        <query/>
+        <report/>
+        <roles>x_58872_needit.needit_user</roles>
+        <sys_class_name>sys_app_module</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-03-14 01:16:49</sys_created_on>
+        <sys_domain>global</sys_domain>
+        <sys_domain_path>/</sys_domain_path>
+        <sys_id>62a0a7a09f213200bde5f79ff57fcf1e</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>My NeedIt Requests</sys_name>
+        <sys_overrides/>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_app_module_62a0a7a09f213200bde5f79ff57fcf1e</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-03-14 01:16:49</sys_updated_on>
+        <timeline_page/>
+        <title>My NeedIt Requests</title>
+        <uncancelable>false</uncancelable>
+        <view_name/>
+        <window_name/>
+    </sys_app_module>
+</record_update>
diff --git a/update/sys_app_module_977358690fa07200cd674f8ce1050e28.xml b/update/sys_app_module_977358690fa07200cd674f8ce1050e28.xml
index 6a17d407b3..db74fa9ade 100644
--- a/update/sys_app_module_977358690fa07200cd674f8ce1050e28.xml
+++ b/update/sys_app_module_977358690fa07200cd674f8ce1050e28.xml
@@ -1,12 +1,10 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update sys_domain="global" table="sys_app_module">
+<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_app_module">
     <sys_app_module action="INSERT_OR_UPDATE">
         <active>true</active>
         <application display_value="NeedIt">0242fb8d0fa83200cd674f8ce1050e79</application>
         <assessment/>
-        <content_page/>
         <device_type/>
-        <filter table="x_58872_needit_needit">stateNOT IN3,4,7^EQ<item endquery="false" field="state" goto="false" newquery="false" operator="NOT IN" or="false" value="3,4,7"/>
+        <filter table="x_58872_needit_needit">stateNOT IN3^EQ<item display_value="Closed Complete" endquery="false" field="state" goto="false" newquery="false" operator="NOT IN" or="false" value="3"/>
             <item endquery="true" field="" goto="false" newquery="false" operator="=" or="false" value=""/>
         </filter>
         <hint>A list of records in the NeedIt table that do not have a State value of Closed.</hint>
@@ -21,26 +19,22 @@
         <override_menu_roles>false</override_menu_roles>
         <query/>
         <report/>
-        <roles>x_58872_needit.needit_user</roles>
-        <survey/>
-        <survey_overwrite>true</survey_overwrite>
+        <roles>x_58872_needit.admin</roles>
         <sys_class_name>sys_app_module</sys_class_name>
         <sys_created_by>admin</sys_created_by>
         <sys_created_on>2017-01-25 19:51:23</sys_created_on>
-        <sys_customer_update>true</sys_customer_update>
         <sys_domain>global</sys_domain>
         <sys_domain_path>/</sys_domain_path>
         <sys_id>977358690fa07200cd674f8ce1050e28</sys_id>
-        <sys_mod_count>0</sys_mod_count>
+        <sys_mod_count>1</sys_mod_count>
         <sys_name>Open</sys_name>
         <sys_overrides/>
         <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
         <sys_policy/>
-        <sys_replace_on_upgrade>false</sys_replace_on_upgrade>
         <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
         <sys_update_name>sys_app_module_977358690fa07200cd674f8ce1050e28</sys_update_name>
         <sys_updated_by>admin</sys_updated_by>
-        <sys_updated_on>2017-01-25 19:51:23</sys_updated_on>
+        <sys_updated_on>2017-03-14 01:14:17</sys_updated_on>
         <timeline_page/>
         <title>Open</title>
         <uncancelable>false</uncancelable>
diff --git a/update/sys_app_module_a15919900f9af2000d030dbce1050e95.xml b/update/sys_app_module_a15919900f9af2000d030dbce1050e95.xml
new file mode 100644
index 0000000000..89671314ce
--- /dev/null
+++ b/update/sys_app_module_a15919900f9af2000d030dbce1050e95.xml
@@ -0,0 +1,42 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_app_module">
+    <sys_app_module action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <application display_value="NeedIt">0242fb8d0fa83200cd674f8ce1050e79</application>
+        <assessment/>
+        <device_type/>
+        <filter/>
+        <hint/>
+        <homepage/>
+        <image/>
+        <link_type>SEPARATOR</link_type>
+        <map_page/>
+        <mobile_title>Administration</mobile_title>
+        <mobile_view_name>Mobile</mobile_view_name>
+        <name/>
+        <order>850</order>
+        <override_menu_roles>false</override_menu_roles>
+        <query/>
+        <report/>
+        <roles>x_58872_needit.admin</roles>
+        <sys_class_name>sys_app_module</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-04-19 03:34:27</sys_created_on>
+        <sys_domain>global</sys_domain>
+        <sys_domain_path>/</sys_domain_path>
+        <sys_id>a15919900f9af2000d030dbce1050e95</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>Administration</sys_name>
+        <sys_overrides/>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_app_module_a15919900f9af2000d030dbce1050e95</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-04-19 03:34:27</sys_updated_on>
+        <timeline_page/>
+        <title>Administration</title>
+        <uncancelable>false</uncancelable>
+        <view_name/>
+        <window_name/>
+    </sys_app_module>
+</record_update>
diff --git a/update/sys_app_module_c6427f010fe83200cd674f8ce1050e3f.xml b/update/sys_app_module_c6427f010fe83200cd674f8ce1050e3f.xml
index db33bce60b..989ae7fa45 100644
--- a/update/sys_app_module_c6427f010fe83200cd674f8ce1050e3f.xml
+++ b/update/sys_app_module_c6427f010fe83200cd674f8ce1050e3f.xml
@@ -1,10 +1,8 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update sys_domain="global" table="sys_app_module">
+<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_app_module">
     <sys_app_module action="INSERT_OR_UPDATE">
         <active>true</active>
         <application display_value="NeedIt">0242fb8d0fa83200cd674f8ce1050e79</application>
         <assessment/>
-        <content_page/>
         <device_type/>
         <filter/>
         <hint>List of all NeedIt records in the database.</hint>
@@ -19,26 +17,22 @@
         <override_menu_roles>false</override_menu_roles>
         <query/>
         <report/>
-        <roles>x_58872_needit.needit_user</roles>
-        <survey/>
-        <survey_overwrite>true</survey_overwrite>
+        <roles>x_58872_needit.admin</roles>
         <sys_class_name>sys_app_module</sys_class_name>
         <sys_created_by>admin</sys_created_by>
         <sys_created_on>2017-01-24 22:46:33</sys_created_on>
-        <sys_customer_update>true</sys_customer_update>
         <sys_domain>global</sys_domain>
         <sys_domain_path>/</sys_domain_path>
         <sys_id>c6427f010fe83200cd674f8ce1050e3f</sys_id>
-        <sys_mod_count>1</sys_mod_count>
+        <sys_mod_count>2</sys_mod_count>
         <sys_name>All</sys_name>
         <sys_overrides/>
         <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
         <sys_policy/>
-        <sys_replace_on_upgrade>false</sys_replace_on_upgrade>
         <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
         <sys_update_name>sys_app_module_c6427f010fe83200cd674f8ce1050e3f</sys_update_name>
         <sys_updated_by>admin</sys_updated_by>
-        <sys_updated_on>2017-01-25 17:30:32</sys_updated_on>
+        <sys_updated_on>2017-03-14 01:11:21</sys_updated_on>
         <timeline_page/>
         <title>All</title>
         <uncancelable>false</uncancelable>
diff --git a/update/sys_app_module_5b3e70690fe07200cd674f8ce1050e57.xml b/update/sys_app_module_e031f84c0f0232000d030dbce1050e8f.xml
similarity index 56%
rename from update/sys_app_module_5b3e70690fe07200cd674f8ce1050e57.xml
rename to update/sys_app_module_e031f84c0f0232000d030dbce1050e8f.xml
index 54e3fdc35e..4a90af08eb 100644
--- a/update/sys_app_module_5b3e70690fe07200cd674f8ce1050e57.xml
+++ b/update/sys_app_module_e031f84c0f0232000d030dbce1050e8f.xml
@@ -1,10 +1,8 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update sys_domain="global" table="sys_app_module">
+<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_app_module">
     <sys_app_module action="INSERT_OR_UPDATE">
         <active>true</active>
         <application display_value="NeedIt">0242fb8d0fa83200cd674f8ce1050e79</application>
         <assessment/>
-        <content_page/>
         <device_type/>
         <filter/>
         <hint/>
@@ -12,35 +10,31 @@
         <image/>
         <link_type>LIST</link_type>
         <map_page/>
-        <mobile_title>Does Not Extends</mobile_title>
+        <mobile_title>NeedIt Tasks</mobile_title>
         <mobile_view_name>Mobile</mobile_view_name>
-        <name>x_58872_needit_does_not_extend</name>
+        <name>x_58872_needit_needit_task</name>
         <order/>
         <override_menu_roles>false</override_menu_roles>
         <query/>
         <report/>
-        <roles>x_58872_needit.does_not_extend_user</roles>
-        <survey/>
-        <survey_overwrite>true</survey_overwrite>
+        <roles>x_58872_needit.needit_task_user</roles>
         <sys_class_name>sys_app_module</sys_class_name>
         <sys_created_by>admin</sys_created_by>
-        <sys_created_on>2017-01-25 22:56:54</sys_created_on>
-        <sys_customer_update>true</sys_customer_update>
+        <sys_created_on>2017-04-05 19:43:12</sys_created_on>
         <sys_domain>global</sys_domain>
         <sys_domain_path>/</sys_domain_path>
-        <sys_id>5b3e70690fe07200cd674f8ce1050e57</sys_id>
-        <sys_mod_count>1</sys_mod_count>
-        <sys_name>Does Not Extends</sys_name>
+        <sys_id>e031f84c0f0232000d030dbce1050e8f</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>NeedIt Tasks</sys_name>
         <sys_overrides/>
         <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
         <sys_policy/>
-        <sys_replace_on_upgrade>false</sys_replace_on_upgrade>
         <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
-        <sys_update_name>sys_app_module_5b3e70690fe07200cd674f8ce1050e57</sys_update_name>
+        <sys_update_name>sys_app_module_e031f84c0f0232000d030dbce1050e8f</sys_update_name>
         <sys_updated_by>admin</sys_updated_by>
-        <sys_updated_on>2017-01-25 22:57:26</sys_updated_on>
+        <sys_updated_on>2017-04-05 19:43:12</sys_updated_on>
         <timeline_page/>
-        <title>Does Not Extends</title>
+        <title>NeedIt Tasks</title>
         <uncancelable>false</uncancelable>
         <view_name/>
         <window_name/>
diff --git a/update/sys_cb_design_topic_379dfe0747003110dc5b1916926d4306.xml b/update/sys_cb_design_topic_379dfe0747003110dc5b1916926d4306.xml
new file mode 100644
index 0000000000..bfdb7f9d51
--- /dev/null
+++ b/update/sys_cb_design_topic_379dfe0747003110dc5b1916926d4306.xml
@@ -0,0 +1,354 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_cb_design_topic">
+    <sys_cb_design_topic action="INSERT_OR_UPDATE">
+        <compiled_topic display_value="Report IT Issue">e79dfe0747003110dc5b1916926d4302</compiled_topic>
+        <design_definition>{"type":"FlowTopic","type":"FlowTopic","triggers":[{"type":"Trigger","name":"dcfd17b489cd474e8b8dd7dde7c76fe2","triggerType":"request","applicability":{"type":"Applicability","type":"Applicability","mode":"script","value":"true"},"id":"dcfd17b489cd474e8b8dd7dde7c76fe2"}],"goals":[{"name":"primary","trigger_id":"dcfd17b489cd474e8b8dd7dde7c76fe2","nodes":[{"type":"StartGoal","type":"StartGoal","goal_id":"primary","greeting_msg":{"type":"String","type":"String","mode":"string","value":""},"id":"56710783ecd841bebbd83efc4a70fdee","name":"Start"},{"type":"TerminateGoal","type":"TerminateGoal","goal_id":"primary","confirmation_msg":{"type":"String","type":"String","mode":"string","value":""},"id":"6a8bc95eee8048788a2c6b779eb54a7c","name":"End"},{"type":"LibraryCall","type":"LibraryCall","library_topic_name":"Request Catalog Item","library_topic_id":"a39acd71c3a3330012d1758a7ff57eb6","parameter-mappings":[{"parameter-name":"catalog_item_id","value":{"type":"String","type":"String","mode":"string","value":"9531047253230010fa75ddeeff7b1262"},"metadata":{"type":"String","list":false,"items":[],"use_items":false}},{"parameter-name":"execute_contextual_search","value":{"type":"String","type":"String","mode":"string","value":"true"},"metadata":{"type":"String","list":false,"items":[],"use_items":false}},{"parameter-name":"confirm_catalog_item","value":{"type":"String","type":"String","mode":"string","value":"false"},"metadata":{"type":"String","list":false,"items":[],"use_items":false}}],"return-value-mappings":[{"main_topic_variable_namespace":"vaInputs","library_topic_return_parameter_name":"record_id","main_topic_mapped_variable_name":"record_id"},{"main_topic_variable_namespace":"vaInputs","library_topic_return_parameter_name":"record_table","main_topic_mapped_variable_name":"record_table"},{"main_topic_variable_namespace":"vaInputs","library_topic_return_parameter_name":"variables","main_topic_mapped_variable_name":"variables"}],"id":"9465b820878b4af3b0f0a9f2ae8b4deb","name":"Request Catalog Item","goal_id":"primary","applicability":{"type":"Applicability","type":"Applicability","mode":"script","value":"true"}},{"type":"Decision","type":"Decision","name":"Decision","branches":[{"type":"Branch","type":"Branch","label":"Catalog Request Not Complete","expression":{"type":"Applicability","type":"Applicability","mode":"query","value":"record_idEMPTYSTRING"},"id":"87252eaa00a84adb9af4aaf82ccd5fba","name":"Catalog Request Not Complete"},{"type":"Branch","type":"Branch","label":"Catalog Request Complete","expression":{"type":"Applicability","type":"Applicability","mode":"script","value":"(function execute() {\n    return !!vaInputs.record_id.getValue() &amp;&amp; vaInputs.record_id.getValue() != '-1';\n})()\n"},"id":"cadabe1935e94135a3887d5667059280","name":"Catalog Request Complete"}],"id":"e62054c5565f456893d0b7e62e76a9d0","goal_id":"primary"},{"type":"TextOutputPrompt","type":"TextOutputPrompt","value":[{"type":"String","type":"String","mode":"string","value":"gs.getMessageLang(\"Your request has been submitted. Here are the details :\", vaContext.getRequesterLang())"}],"id":"129e51a295b243778c0a4fa48bac8394","name":"Request Complete Message","goal_id":"primary","applicability":{"type":"Applicability","type":"Applicability","mode":"script","value":"true"},"secure":false},{"type":"LinkOutputPrompt","type":"LinkOutputPrompt","header":{"type":"String","type":"String","mode":"script","value":"(function execute() {\n    return '';\n})()\n"},"label":{"type":"String","type":"String","mode":"script","value":"(function execute() {\n    var message = '';\n    var gr = new GlideRecord(vaInputs.record_table.getValue());\n    if (gr.get(vaInputs.record_id.getValue()))\n        message = gs.getMessage('View submitted request ({0})', gr.getDisplayValue(gr.getDisplayName()));\n\n    return message;\n})()\n"},"url":{"type":"String","type":"String","mode":"script","value":"(function execute() {\n    var tableName = vaInputs.record_table.getValue();\n    var recordId = vaInputs.record_id.getValue();\n    return vaVars.baseUri + vaVars.portalName + \"?id=form&amp;table=\"+ tableName  + \"&amp;sys_id=\" + recordId;\n})()\n"},"link_type":"single","multi_link_script":"","id":"b3658656f8b445f694679f91bc94887e","name":"Inserted Record Link","goal_id":"primary","applicability":{"type":"Applicability","type":"Applicability","mode":"script","value":"true"}}],"edges":[{"type":"Edge","source_node_id":"56710783ecd841bebbd83efc4a70fdee","target_node_id":"9465b820878b4af3b0f0a9f2ae8b4deb","id":"3c03a3ce9fd94b1fbab664ab1b4e2c1b"},{"type":"Edge","source_node_id":"9465b820878b4af3b0f0a9f2ae8b4deb","target_node_id":"e62054c5565f456893d0b7e62e76a9d0","id":"76ac3ee9cd114ba5a478ffd8a9fda846"},{"type":"Edge","source_node_id":"e62054c5565f456893d0b7e62e76a9d0","target_node_id":"6a8bc95eee8048788a2c6b779eb54a7c","branch_id":"87252eaa00a84adb9af4aaf82ccd5fba","id":"2a39cff84d95468f821c9180b17b25d2","name":"87252eaa00a84adb9af4aaf82ccd5fba"},{"type":"Edge","source_node_id":"e62054c5565f456893d0b7e62e76a9d0","target_node_id":"129e51a295b243778c0a4fa48bac8394","branch_id":"cadabe1935e94135a3887d5667059280","id":"7728fe44bbd44f0588bf286ffe69b395","name":"cadabe1935e94135a3887d5667059280"},{"type":"Edge","source_node_id":"129e51a295b243778c0a4fa48bac8394","target_node_id":"b3658656f8b445f694679f91bc94887e","id":"225d972c74c546b19d25c435e3cebc48"},{"type":"Edge","source_node_id":"b3658656f8b445f694679f91bc94887e","target_node_id":"6a8bc95eee8048788a2c6b779eb54a7c","id":"64d3646e9d034e5b88f5a62c9087b1c2"}],"id":"primary"}],"script_variables":[{"type":"VariableDto","type":"String","name":"LiveAgent_application","value":{"type":"String","type":"String","mode":"string"},"list":false,"id":"f2ebd6121e2849859b6077fb842f32f2","formatType":"text","secure":false,"sensitive":false},{"type":"VariableDto","type":"String","name":"baseUri","value":{"type":"String","type":"String","mode":"script","value":"(function execute() {\n    return gs.getProperty('glide.servlet.uri');\n})()"},"list":false,"id":"756f1b37b4914c808c35a75c63cfea3b","formatType":"text","secure":false,"sensitive":false},{"type":"VariableDto","type":"String","name":"portalName","value":{"type":"String","type":"String","mode":"script","value":"(function execute() {\n    if (vaContext.deviceType == 'ios' || vaContext.deviceType == 'android')\n        return 'mesp';\n\n    return gs.getProperty('sn_itsm_va.com.snc.itsm.virtualagent.portal_url');\n})()"},"list":false,"id":"54ff093db4324c549e6b8dea065b4ad2","formatType":"text","secure":false,"sensitive":false}],"glide_variables":[{"type":"Reference","type":"Reference","table":"sys_user","id":"a8ed316249c6450d91a0b36382515f0f","name":"user","formatType":"text","secure":false,"sensitive":false,"list":false},{"type":"VariableDto","type":"String","name":"record_id","list":false,"id":"01dfccc991ed47e0a1fad4b43be0ce0b","formatType":"text","metadata":{"libraryMappingType":"output"},"secure":false,"sensitive":false},{"type":"VariableDto","type":"String","name":"record_table","list":false,"id":"1db0c6a66c3f456c82b673df94349886","formatType":"text","metadata":{"libraryMappingType":"output"},"secure":false,"sensitive":false},{"type":"VariableDto","type":"String","name":"variables","list":false,"id":"4836b101eab64dec95e1902b33b57ea3","formatType":"text","metadata":{"libraryMappingType":"output"},"secure":false,"sensitive":false}],"applicability":{"type":"Applicability","type":"Applicability","mode":"script","value":"(function execute() {\n    var gr = new GlideRecord('incident');\n    return gr.canCreate();\n})()\n"},"roles":[],"scope":"6ead8e780f603200cd674f8ce1050ed1","domain":"global","topic_type":"STANDARD","channels":[],"id":"64bc3e8347003110dc5b1916926d4386","name":"Report IT Issue","key_phrases":["Report IT Issue","Report IT Issue (Deprecated)","Report IT Issue","create","open","incident","ticket","issue","broken","help","IT"],"nlu_provider":"","nlu_model":"","nlu_model_label":"","nlu_intent":"","nlu_intent_label":"","flexible_conversation_switching":false,"autopilot_topic":false,"design_categories":[{"name":null,"visible":false,"sysId":"3efd22da0b203300a1b16c2367673a10"}],"triggerable_by_notification":false,"library":false,"readOnly":false,"nluMapping":"[]"}</design_definition>
+        <design_topic_id>64bc3e8347003110dc5b1916926d4386</design_topic_id>
+        <graph>{
+  "graph_api_version": "1.0.41",
+  "goals": {
+    "primary": {
+      "id": "primary",
+      "trigger": {
+        "type": "primary"
+      },
+      "name": "primary",
+      "applicability": "",
+      "description": "",
+      "nodes": {
+        "56710783ecd841bebbd83efc4a70fdee": {
+          "id": "56710783ecd841bebbd83efc4a70fdee",
+          "stepType": "Start",
+          "name": "Start",
+          "greetingResponse": {
+            "mode": "simple",
+            "value": ""
+          }
+        },
+        "6a8bc95eee8048788a2c6b779eb54a7c": {
+          "id": "6a8bc95eee8048788a2c6b779eb54a7c",
+          "stepType": "TerminateGoal",
+          "name": "End",
+          "confirmationMessage": {
+            "mode": "simple",
+            "value": ""
+          }
+        },
+        "9465b820878b4af3b0f0a9f2ae8b4deb": {
+          "id": "9465b820878b4af3b0f0a9f2ae8b4deb",
+          "stepType": "ReusableTopic",
+          "name": "Request Catalog Item",
+          "fields": [],
+          "reusableTopicChoice": "Request Catalog Item",
+          "reusableTopicId": "a39acd71c3a3330012d1758a7ff57eb6",
+          "inputs": {
+            "catalog_item_id": {
+              "value": [
+                {
+                  "type": "paragraph",
+                  "children": [
+                    {
+                      "text": ""
+                    },
+                    {
+                      "text": "9531047253230010fa75ddeeff7b1262"
+                    },
+                    {
+                      "text": ""
+                    }
+                  ]
+                }
+              ],
+              "mode": "simple",
+              "type": "String"
+            },
+            "execute_contextual_search": {
+              "value": [
+                {
+                  "type": "paragraph",
+                  "children": [
+                    {
+                      "text": ""
+                    },
+                    {
+                      "text": "true"
+                    },
+                    {
+                      "text": ""
+                    }
+                  ]
+                }
+              ],
+              "mode": "simple",
+              "type": "String"
+            },
+            "confirm_catalog_item": {
+              "value": [
+                {
+                  "type": "paragraph",
+                  "children": [
+                    {
+                      "text": ""
+                    },
+                    {
+                      "text": "false"
+                    },
+                    {
+                      "text": ""
+                    }
+                  ]
+                }
+              ],
+              "mode": "simple",
+              "type": "String"
+            }
+          },
+          "outputs": [
+            {
+              "id": "01dfccc991ed47e0a1fad4b43be0ce0b",
+              "value": "record_id",
+              "mapping": "record_id",
+              "preventDisable": true
+            },
+            {
+              "id": "1db0c6a66c3f456c82b673df94349886",
+              "value": "record_table",
+              "mapping": "record_table",
+              "preventDisable": true
+            },
+            {
+              "id": "4836b101eab64dec95e1902b33b57ea3",
+              "value": "variables",
+              "mapping": "variables",
+              "preventDisable": false
+            }
+          ],
+          "variableIds": [
+            "01dfccc991ed47e0a1fad4b43be0ce0b",
+            "1db0c6a66c3f456c82b673df94349886",
+            "4836b101eab64dec95e1902b33b57ea3"
+          ],
+          "outdatedNote": false,
+          "applicability": {
+            "value": "",
+            "mode": "query"
+          }
+        },
+        "e62054c5565f456893d0b7e62e76a9d0": {
+          "id": "e62054c5565f456893d0b7e62e76a9d0",
+          "stepType": "Decision",
+          "name": "Decision"
+        },
+        "129e51a295b243778c0a4fa48bac8394": {
+          "id": "129e51a295b243778c0a4fa48bac8394",
+          "stepType": "TextOutput",
+          "name": "Request Complete Message",
+          "value": [
+            {
+              "value": [
+                {
+                  "type": "paragraph",
+                  "children": [
+                    {
+                      "text": ""
+                    },
+                    {
+                      "text": "Your request has been submitted. Here are the details :"
+                    },
+                    {
+                      "text": ""
+                    }
+                  ]
+                }
+              ],
+              "mode": "simple"
+            }
+          ],
+          "applicability": {
+            "value": "",
+            "mode": "query"
+          },
+          "secure": false
+        },
+        "b3658656f8b445f694679f91bc94887e": {
+          "id": "b3658656f8b445f694679f91bc94887e",
+          "stepType": "LinkOutput",
+          "name": "Inserted Record Link",
+          "url": {
+            "value": "(function execute() {\n    var tableName = vaInputs.record_table.getValue();\n    var recordId = vaInputs.record_id.getValue();\n    return vaVars.baseUri + vaVars.portalName + \"?id=form&amp;table=\"+ tableName  + \"&amp;sys_id=\" + recordId;\n})()\n",
+            "mode": "script"
+          },
+          "label": {
+            "value": "(function execute() {\n    var message = '';\n    var gr = new GlideRecord(vaInputs.record_table.getValue());\n    if (gr.get(vaInputs.record_id.getValue()))\n        message = gs.getMessage('View submitted request ({0})', gr.getDisplayValue(gr.getDisplayName()));\n\n    return message;\n})()\n",
+            "mode": "script"
+          },
+          "header": {
+            "value": "(function execute() {\n    return '';\n})()\n",
+            "mode": "script"
+          },
+          "applicability": {
+            "value": "",
+            "mode": "query"
+          },
+          "linkType": "single",
+          "introMsg": {
+            "value": "",
+            "mode": "simple"
+          },
+          "listOfLinks": ""
+        }
+      },
+      "edges": [
+        {
+          "id": "3c03a3ce9fd94b1fbab664ab1b4e2c1b",
+          "edgeType": "Edge",
+          "source": "56710783ecd841bebbd83efc4a70fdee",
+          "target": "9465b820878b4af3b0f0a9f2ae8b4deb",
+          "sourcePort": "",
+          "targetPort": ""
+        },
+        {
+          "id": "76ac3ee9cd114ba5a478ffd8a9fda846",
+          "edgeType": "Edge",
+          "source": "9465b820878b4af3b0f0a9f2ae8b4deb",
+          "target": "e62054c5565f456893d0b7e62e76a9d0",
+          "sourcePort": "",
+          "targetPort": ""
+        },
+        {
+          "id": "2a39cff84d95468f821c9180b17b25d2",
+          "edgeType": "Branch",
+          "source": "e62054c5565f456893d0b7e62e76a9d0",
+          "target": "6a8bc95eee8048788a2c6b779eb54a7c",
+          "sourcePort": "",
+          "targetPort": "",
+          "expression": {
+            "value": "record_idEMPTYSTRING",
+            "mode": "query"
+          },
+          "label": "Catalog Request Not Complete"
+        },
+        {
+          "id": "7728fe44bbd44f0588bf286ffe69b395",
+          "edgeType": "Branch",
+          "source": "e62054c5565f456893d0b7e62e76a9d0",
+          "target": "129e51a295b243778c0a4fa48bac8394",
+          "sourcePort": "",
+          "targetPort": "",
+          "expression": {
+            "mode": "script",
+            "value": "(function execute() {\n    return !!vaInputs.record_id.getValue() &amp;&amp; vaInputs.record_id.getValue() != '-1';\n})()\n"
+          },
+          "label": "Catalog Request Complete"
+        },
+        {
+          "id": "225d972c74c546b19d25c435e3cebc48",
+          "edgeType": "Edge",
+          "source": "129e51a295b243778c0a4fa48bac8394",
+          "target": "b3658656f8b445f694679f91bc94887e",
+          "sourcePort": "",
+          "targetPort": ""
+        },
+        {
+          "id": "64d3646e9d034e5b88f5a62c9087b1c2",
+          "edgeType": "Edge",
+          "source": "b3658656f8b445f694679f91bc94887e",
+          "target": "6a8bc95eee8048788a2c6b779eb54a7c",
+          "sourcePort": "",
+          "targetPort": ""
+        }
+      ]
+    }
+  },
+  "variables": {
+    "f2ebd6121e2849859b6077fb842f32f2": {
+      "id": "f2ebd6121e2849859b6077fb842f32f2",
+      "name": "LiveAgent_application",
+      "value": {
+        "mode": "simple",
+        "value": ""
+      },
+      "varType": "script",
+      "category": "vaVars"
+    },
+    "a8ed316249c6450d91a0b36382515f0f": {
+      "category": "vaInputs",
+      "id": "a8ed316249c6450d91a0b36382515f0f",
+      "label": "User",
+      "name": "user",
+      "table": "sys_user",
+      "varType": "reference"
+    },
+    "756f1b37b4914c808c35a75c63cfea3b": {
+      "id": "756f1b37b4914c808c35a75c63cfea3b",
+      "value": {
+        "mode": "script",
+        "value": "(function execute() {\n    return gs.getProperty('glide.servlet.uri');\n})()"
+      },
+      "name": "baseUri",
+      "label": "baseUri",
+      "varType": "script",
+      "category": "vaVars"
+    },
+    "54ff093db4324c549e6b8dea065b4ad2": {
+      "id": "54ff093db4324c549e6b8dea065b4ad2",
+      "value": {
+        "mode": "script",
+        "value": "(function execute() {\n    if (vaContext.deviceType == 'ios' || vaContext.deviceType == 'android')\n        return 'mesp';\n\n    return gs.getProperty('sn_itsm_va.com.snc.itsm.virtualagent.portal_url');\n})()"
+      },
+      "name": "portalName",
+      "label": "portalName",
+      "varType": "script",
+      "category": "vaVars"
+    },
+    "01dfccc991ed47e0a1fad4b43be0ce0b": {
+      "id": "01dfccc991ed47e0a1fad4b43be0ce0b",
+      "name": "record_id",
+      "label": "Record_id",
+      "defaultValue": "record_id",
+      "varType": "string",
+      "category": "vaInputs",
+      "metadata": {
+        "libraryMappingType": "output"
+      }
+    },
+    "1db0c6a66c3f456c82b673df94349886": {
+      "id": "1db0c6a66c3f456c82b673df94349886",
+      "name": "record_table",
+      "label": "Record_table",
+      "defaultValue": "record_table",
+      "varType": "string",
+      "category": "vaInputs",
+      "metadata": {
+        "libraryMappingType": "output"
+      }
+    },
+    "4836b101eab64dec95e1902b33b57ea3": {
+      "id": "4836b101eab64dec95e1902b33b57ea3",
+      "name": "variables",
+      "label": "Variables",
+      "defaultValue": "variables",
+      "varType": "string",
+      "category": "vaInputs",
+      "metadata": {
+        "libraryMappingType": "output"
+      }
+    }
+  }
+}</graph>
+        <name>Report IT Issue</name>
+        <sys_class_name>sys_cb_design_topic</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2023-07-20 05:46:46</sys_created_on>
+        <sys_domain>global</sys_domain>
+        <sys_id>379dfe0747003110dc5b1916926d4306</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>FlowTopic</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_cb_design_topic_379dfe0747003110dc5b1916926d4306</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2023-07-20 05:46:46</sys_updated_on>
+        <type>FlowTopic</type>
+    </sys_cb_design_topic>
+</record_update>
diff --git a/update/sys_cb_design_topic_ee8d7e0747003110dc5b1916926d4347.xml b/update/sys_cb_design_topic_ee8d7e0747003110dc5b1916926d4347.xml
new file mode 100644
index 0000000000..6976d3522f
--- /dev/null
+++ b/update/sys_cb_design_topic_ee8d7e0747003110dc5b1916926d4347.xml
@@ -0,0 +1,1931 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_cb_design_topic">
+    <sys_cb_design_topic action="INSERT_OR_UPDATE">
+        <compiled_topic display_value="Submit a request">9a8d7e0747003110dc5b1916926d4341</compiled_topic>
+        <design_definition>{"type":"FlowTopic","type":"FlowTopic","triggers":[{"type":"Trigger","name":"2bc1cd11e6d04b359e4fcdb3f57bb68f","triggerType":"request","applicability":{"type":"Applicability","type":"Applicability","mode":"script","value":"true"},"id":"2bc1cd11e6d04b359e4fcdb3f57bb68f"}],"goals":[{"name":"primary","trigger_id":"2bc1cd11e6d04b359e4fcdb3f57bb68f","nodes":[{"type":"StartGoal","type":"StartGoal","goal_id":"primary","greeting_msg":{"type":"String","type":"String","mode":"string","value":""},"id":"7f7cd229cb4f49faa4386b71b0ad9366","name":"Start","applicability":{"type":"Applicability","type":"Applicability","mode":"script","value":"true"}},{"type":"TerminateGoal","type":"TerminateGoal","goal_id":"primary","confirmation_msg":{"type":"String","type":"String","mode":"string","value":""},"id":"af79d80af560439ab06fd26329f45eaf","name":"End","applicability":{"type":"Applicability","type":"Applicability","mode":"script","value":"true"}},{"type":"LibraryCall","type":"LibraryCall","library_topic_name":"Search Catalog Item","library_topic_id":"ccaacd71c3a3330012d1758a7ff57ecd","parameter-mappings":[{"parameter-name":"catalogs","value":{"type":"String","type":"String","mode":"script","value":"(function execute() {\n    function getCatalogM2M(portalId) {\n        var gr = new GlideRecord('m2m_sp_portal_catalog');\n        if (gr.isValid()) {\n            gr.addActiveQuery();\n            gr.addQuery('sp_portal', portalId);\n            gr.addQuery('sc_catalog.active', true);\n            gr.orderBy('order');\n            gr.orderBy('sc_catalog.active');\n        }\n        else {\n            gr = new GlideRecord('sp_portal');\n            gr.addQuery('sys_id', portalId);\n        }\n        gr.setWorkflow(false)\n        gr.query();\n        return gr;\n    }\n    var suffix = vaVars.portalName;\n    if (suffix) {\n        var catalogs = \"\";\n        var gr = new GlideRecord('sp_portal');\n        gr.addQuery('url_suffix', suffix);\n        gr.setWorkflow(false)\n        gr.query();\n        gr.next();\n        var portalId = gr.getUniqueValue();\n        vaVars.portalId = portalId;\n        var m2mGR = getCatalogM2M(portalId);\n        if (m2mGR.getRowCount() &gt; 0) {\n            m2mGR.next();\n            catalogs += m2mGR.getValue('sc_catalog');\n            while (m2mGR.next()) {\n                catalogs += ',';\n                catalogs += m2mGR.getValue('sc_catalog')\n\n            }\n        }\n        return catalogs;\n    }\n    return '';\n})()\n"},"metadata":{"type":"String","list":false,"items":[],"use_items":false}},{"parameter-name":"query_term","value":{"type":"String","type":"String","mode":"script","value":"(function execute() {\n    if (vaVars.search_catalogitem != '' &amp;&amp; !vaVars.search_again)\n        return vaVars.search_catalogitem\n\n    if (vaVars.search_hardware != '')\n        return vaVars.search_hardware\n    else if (vaVars.search_software != '')\n        return vaVars.search_software\n    else if (vaInputs.search != '')\n        return vaInputs.search\n\n})()\n"},"metadata":{"type":"String","list":false,"items":[],"use_items":false}},{"parameter-name":"result_limit","value":{"type":"String","type":"String","mode":"string","value":"5"},"metadata":{"type":"String","list":false,"items":[],"use_items":false}}],"return-value-mappings":[{"main_topic_variable_namespace":"vaInputs","library_topic_return_parameter_name":"catalog_item_id","main_topic_mapped_variable_name":"catalog_item_id"},{"main_topic_variable_namespace":"vaInputs","library_topic_return_parameter_name":"item_type","main_topic_mapped_variable_name":"item_type"},{"main_topic_variable_namespace":"vaInputs","library_topic_return_parameter_name":"is_conversational","main_topic_mapped_variable_name":"is_conversational"}],"id":"3f9e2f45ad094817b6ab5355417dc6af","name":"Search Catalog Item","goal_id":"primary","applicability":{"type":"Applicability","type":"Applicability","mode":"script","value":"(function execute() {\n    return vaVars.search_again || !vaVars.catalog_item_id;\n})()\n"}},{"type":"Decision","type":"Decision","name":"Decision","branches":[{"type":"Branch","type":"Branch","label":"Didn't recieve an itemID","expression":{"type":"Applicability","type":"Applicability","mode":"script","value":"(function execute() {\n    return vaInputs.catalog_item_id == '' || vaVars.catalog_item_id == null;\n})()\n"},"id":"dbcb7cdbbd274bf9ad8db4b6d4f2b62d","name":"Didn't recieve an itemID"},{"type":"Branch","type":"Branch","label":"Recieved an ItemID","expression":{"type":"Applicability","type":"Applicability","mode":"script","value":"(function execute() {\n   \n   return (vaVars.catalog_item_id != null &amp;&amp; vaInputs.catalog_item_id != \"-1\");\n   \n})()\n"},"id":"cda9c068dfc149fc83e9283bbb85033f","name":"Recieved an ItemID"},{"type":"Branch","type":"Branch","label":"itemIid is -1","expression":{"type":"Applicability","type":"Applicability","mode":"script","value":"(function execute() {\n    return vaInputs.catalog_item_id == \"-1\";\n})()\n"},"id":"01801fce438148b6a683c38737e98767","name":"itemIid is -1"}],"id":"592e5399245146b297365255abb32acc","goal_id":"primary"},{"type":"TextOutputPrompt","type":"TextOutputPrompt","value":[{"type":"String","type":"String","mode":"string","value":"gs.getMessageLang(\"OK, let's try again.\", vaContext.getRequesterLang())"}],"id":"511701dcea5d4226a082ac4b88cda5c1","name":"Try Again","goal_id":"primary","applicability":{"type":"Applicability","type":"Applicability","mode":"script","value":"true"},"secure":false},{"type":"Decision","type":"Decision","name":"Decision","branches":[{"type":"Branch","type":"Branch","label":"Not Supported","expression":{"type":"Applicability","type":"Applicability","mode":"script","value":"(function execute() {\n   \n        return (!vaVars.is_conversational || !vaInputs.is_conversational);\n\n})()\n"},"id":"8b81daf4d36f4e9390de3a2628159c85","name":"Not Supported"},{"type":"Branch","type":"Branch","label":"Is Supported","expression":{"type":"Applicability","type":"Applicability","mode":"script","value":"(function execute() {\n    return (vaVars.is_conversational || vaInputs.is_conversational);\n})()\n"},"id":"841383f4af73421388d5528c17d7bbae","name":"Is Supported"}],"id":"537840e14fe640ac9ce6061cab8c4d6b","goal_id":"primary"},{"type":"LinkOutputPrompt","type":"LinkOutputPrompt","header":{"type":"String","type":"String","mode":"string","value":"gs.getMessageLang(\"Use the link below to submit your request:\", vaContext.getRequesterLang())"},"label":{"type":"String","type":"String","mode":"script","value":"(function execute() {\n    var item = new sn_sc.CatItem(vaInputs.catalog_item_id);\n    if (item) {\n        var catItemJson = item.read({\n            'name' : ''\n        }, false);\n        return catItemJson.name || '';\n    }\n    return '';\n})()\n"},"url":{"type":"String","type":"String","mode":"script","value":"(function execute() {\n    var item = new sn_sc.CatItem(vaInputs.catalog_item_id);\n\n    if (item &amp;&amp; item.getRecordClass() === \"sc_cat_item_guide\")\n        return vaVars.baseUri + vaVars.portalName + '?id=sc_cat_item_guide&amp;sys_id=' + vaInputs.catalog_item_id + '&amp;referrer=va';\n    \n    return vaVars.baseUri + vaVars.portalName + '?id=sc_cat_item&amp;sys_id=' + vaInputs.catalog_item_id + '&amp;referrer=va';\n})()"},"link_type":"single","multi_link_script":"","id":"84e4d4dda02343329c0622de06966dac","name":"Link Output","goal_id":"primary","applicability":{"type":"Applicability","type":"Applicability","mode":"script","value":"(function execute() {\n    /* Return true or false to indicate if the topic or topic node can run\n       and be discoverable (or not).  For example:\n\n       var applicability = vaInputs.first_name == 'Bill' ? true : false;\n       return applicability;\n    */\n    return vaInputs.catalog_item_id != '-1';\n})()\n"}},{"type":"LibraryCall","type":"LibraryCall","library_topic_name":"Request Catalog Item","library_topic_id":"a39acd71c3a3330012d1758a7ff57eb6","parameter-mappings":[{"parameter-name":"catalog_item_id","value":{"type":"String","type":"String","mode":"script","value":"(function execute() {\n\n    if (vaVars.catalog_item_id == '') {\n        return vaInputs.catalog_item_id.toString()\n    }\n\n    else\n        return vaVars.catalog_item_id.toString();\n\n})()\n"},"metadata":{"type":"String","list":false,"items":[],"use_items":false}},{"parameter-name":"execute_contextual_search","value":{"type":"String","type":"String","mode":"string","value":"false"},"metadata":{"type":"String","list":false,"items":[],"use_items":false}},{"parameter-name":"confirm_catalog_item","value":{"type":"String","type":"String","mode":"string","value":"true"},"metadata":{"type":"String","list":false,"items":[],"use_items":false}},{"parameter-name":"show_end_state_card","value":{"type":"String","type":"String","mode":"string","value":"false"},"metadata":{"type":"True/False","list":false,"items":[],"use_items":false}}],"return-value-mappings":[{"main_topic_variable_namespace":"vaInputs","library_topic_return_parameter_name":"record_id","main_topic_mapped_variable_name":"record_id"},{"main_topic_variable_namespace":"vaInputs","library_topic_return_parameter_name":"record_table","main_topic_mapped_variable_name":"record_table"},{"main_topic_variable_namespace":"vaInputs","library_topic_return_parameter_name":"variables","main_topic_mapped_variable_name":"variables"}],"id":"e626b1e7bbae426c9628b52e86a66632","name":"Request Catalog Item","goal_id":"primary","applicability":{"type":"Applicability","type":"Applicability","mode":"script","value":"true"}},{"type":"Decision","type":"Decision","name":"Decision","branches":[{"type":"Branch","type":"Branch","label":"Catalog Request Not Complete","expression":{"type":"Applicability","type":"Applicability","mode":"query","value":"record_idEMPTYSTRING"},"id":"3f0ea77052d5480f9ecb028ba57d9db7","name":"Catalog Request Not Complete"},{"type":"Branch","type":"Branch","label":"Item has no VA Support","expression":{"type":"Applicability","type":"Applicability","mode":"script","value":"(function execute() {\n    return !!vaInputs.record_id.getValue() &amp;&amp; vaInputs.record_id.getValue() == '-1';\n})()\n"},"id":"a16ac48a384842c6a5e73ec257adc8f2","name":"Item has no VA Support"},{"type":"Branch","type":"Branch","label":"Catalog Request Complete","expression":{"type":"Applicability","type":"Applicability","mode":"script","value":"(function execute() {\n    return !!vaInputs.record_id.getValue() &amp;&amp; vaInputs.record_id.getValue() != '-1';\n})()\n"},"id":"9aa1763c6e7447d488a9ac59d74cb301","name":"Catalog Request Complete"}],"id":"40b3dfd60d3d457aa1fc37a4e7bf2e27","goal_id":"primary"},{"type":"TextOutputPrompt","type":"TextOutputPrompt","value":[{"type":"String","type":"String","mode":"string","value":"gs.getMessageLang(\"Your request has been submitted. Here are the details:\", vaContext.getRequesterLang())"}],"id":"a2ec739129ab4be980144da5360cc3b3","name":"Request Complete Message","goal_id":"primary","applicability":{"type":"Applicability","type":"Applicability","mode":"script","value":"true"},"secure":false},{"type":"Decision","type":"Decision","name":"Decision","branches":[{"type":"Branch","type":"Branch","label":"No","expression":{"type":"Applicability","type":"Applicability","mode":"query","value":"search_again=1"},"id":"500e1310a40f4a3d915ae9b60ebc386e","name":"No"},{"type":"Branch","type":"Branch","label":"Yes","expression":{"type":"Applicability","type":"Applicability","mode":"query","value":"search_again=0"},"id":"519990ca34e4499cb6eafee11773868f","name":"Yes"}],"id":"728691af26774529ad117ed0957c2c59","goal_id":"primary"},{"type":"ChoiceInputPrompt","type":"ChoiceInputPrompt","expression_mode":"simple","metadataScript":"","cardName":"","cardFields":[],"id":"67db8f5a4c644ad18d6e545164adfb85","name":"Search 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Deflection","goal_id":"primary","applicability":{"type":"Applicability","type":"Applicability","mode":"script","value":"true"}},{"type":"LibraryCall","type":"LibraryCall","library_topic_name":"Deflection","library_topic_id":"7fb4ca055303201033cdddeeff7b12b3","parameter-mappings":[{"parameter-name":"deflection_configuration","value":{"type":"String","type":"String","mode":"string","value":"5292005253213010000dddeeff7b126c"},"metadata":{"type":"Reference","list":false,"items":[],"use_items":false,"table":"ssa_deflection_configuration"}},{"parameter-name":"deflection_pattern","value":{"type":"String","type":"String","mode":"string","value":"f063885253213010000dddeeff7b1221"},"metadata":{"type":"Reference","list":false,"items":[],"use_items":false,"table":"ssa_deflection_pattern"}},{"parameter-name":"activity_table","value":{"type":"String","type":"String","mode":"string","value":"{{vaInputs.record_table}}"},"metadata":{"type":"String","list":false,"items":[],"use_items":false}},{"parameter-name":"activity_ids","value":{"type":"String","type":"String","mode":"string","value":"{{vaInputs.record_id}}"},"metadata":{"type":"String","list":false,"items":[],"use_items":false}}],"return-value-mappings":[],"id":"4d136d9de00140c7b7fcd8df5fe7ab56","name":"Deflection: Request 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Link Provided","goal_id":"primary","applicability":{"type":"Applicability","type":"Applicability","mode":"script","value":"(function execute() {\n    /* Return true or false to indicate if the topic or topic node can run\n       and be discoverable (or not).  For example:\n\n       var applicability = vaInputs.first_name == 'Bill' ? true : false;\n       return applicability;\n    */\n    return vaInputs.catalog_item_id != '-1';\n})()\n"}},{"type":"ScriptedAction","type":"ScriptedAction","script":"(function execute() {\n\n    vaVars.search = vaInputs.search.toString();\n    vaVars.search_catalogitem = vaInputs.search_catalogitem;\n    vaVars.search_hardware = vaInputs.search_hardware;\n    vaVars.search_software = vaInputs.search_software;\n\n    if (vaInputs.search != ''){\n        vaVars.direct_search = true;\n        return;\n    }\n        \n\n    if (vaContext.getRequesterLang() == 'en') {\n        var gr = new GlideRecord('sc_cat_item');\n        gr.addActiveQuery();\n        gr.addQuery('name', vaInputs.search_catalogitem);\n        gr.query();\n\n        while (gr.next()) {\n            vaVars.catalog_item_id = gr.getValue('sys_id');\n            vaInputs.catalog_item_id = vaVars.catalog_item_id;\n        }\n        \n    } else {\n\n        var gr = new GlideRecord('sys_translated_text');\n        \n        gr.addQuery('value', vaInputs.search_catalogitem);\n        gr.addQuery('tablename', 'sc_cat_item');\n        gr.addQuery('language', vaContext.getRequesterLang())\n        gr.addQuery('fieldname', 'name')\n        gr.query();\n\n        while (gr.next()) {\n            var gr2 = new GlideRecord('sc_cat_item');\n            gr2.addActiveQuery();\n            gr2.addQuery('sys_id', gr.getValue('documentkey'));\n            gr2.query();\n            if (gr2.next()) {\n                vaVars.catalog_item_id = gr.getValue('documentkey');\n                vaInputs.catalog_item_id = vaVars.catalog_item_id;\n            }\n        }\n    }\n\n    if (vaVars.search_catalogitem != null) {\n        if (vaVars.search_hardware == '' &amp;&amp; vaVars.search_software == '')\n            vaVars.hardware_software_entity_mapped = false;\n\n        else\n            vaVars.hardware_software_entity_mapped = true;\n    }\n})()\n","id":"b4dad30ef5674c8eb6f5332e23539ccf","name":"Set search term","goal_id":"primary","applicability":{"type":"Applicability","type":"Applicability","mode":"script","value":"true"}},{"type":"ScriptOutputPrompt","type":"ScriptOutputPrompt","output_type":"single_part","id":"33047739e6aa45e084f672e95245d802","name":"Submitted Request Record","goal_id":"primary","applicability":{"type":"Applicability","type":"Applicability","mode":"script","value":"true"},"value":{"type":"String","type":"String","mode":"string","value":"(function execute() {\n    \n    var title = '';\n    var subtitle = '';\n    var fields = [];\n\n    var gr = new GlideRecord(vaVars.record_table);\n    gr.addQuery('sys_id',vaVars.record_id);\n    gr.query();\n    title = gr.getClassDisplayValue();\n    if(gr.next()){\n        subtitle = gr.getValue('task_effective_number').toString();\n        if (gr.isValidField('short_description')) {\n            fields.push({\n                \"fieldLabel\": gr.getElement('short_description').getLabel(),\n                \"fieldValue\": gr.getDisplayValue('short_description').toString()\n            });\n        }\n        if (gr.isValidField('state')) {\n            fields.push({\n                \"fieldLabel\": gr.getElement('state').getLabel(),\n                \"fieldValue\": gr.getDisplayValue('state').toString()\n            });\n        }\n    }\n    \n    var card_data = JSON.stringify({\n            \"title\":title,\n            \"subtitle\":subtitle,\n            \"fields\":fields,\n            \"url\":vaVars.recordLink.toString()\n      });\n    return vaSystem.renderCard(\"Card\", card_data); \n})()\n"},"secure":false},{"type":"ScriptedAction","type":"ScriptedAction","script":"(function execute() {\n    vaVars.catalog_item_id = vaInputs.catalog_item_id;\n    vaVars.is_conversational = new sn_sc.CatalogConversationHelper().hasVASupport(vaVars.catalog_item_id.toString());\n    vaInputs.is_conversational = vaVars.is_conversational;\n})()\n","id":"f56db67730394efc9ceb84dc697bbb9c","name":"Check if Item is supported by VA?","goal_id":"primary","applicability":{"type":"Applicability","type":"Applicability","mode":"script","value":"true"}},{"type":"InputPrompt","type":"InputPrompt","variable_id":"b732f4736bd341f2884ab3112a5a94cb","message":{"type":"String","type":"String","mode":"string","value":"gs.getMessageLang(\"What are you looking for?\", vaContext.getRequesterLang())"},"nlu_entity_binding":{"type":"NLUEntityBinding","allow_text_input":false,"use_confirmation_prompt":true},"skippable":{"type":"Applicability","type":"Applicability","mode":"script","value":"false"},"id":"4f117d8e49bd4f5984b505381270bb57","name":"Search","goal_id":"primary","applicability":{"type":"Applicability","type":"Applicability","mode":"query","value":"search_catalogitemISEMPTY^search_hardwareISEMPTY^search_softwareISEMPTY^NQvaInputs.search_againISNOTEMPTY"},"formatType":"Text","validationScript":""},{"type":"InputPrompt","type":"InputPrompt","variable_id":"6585837d66ae4e4688ed88932cc11aba","message":{"type":"String","type":"String","mode":"string","value":"gs.getMessageLang(\"What are you looking for?\", vaContext.getRequesterLang())"},"nlu_entity_binding":{"type":"NLUEntityBinding","allow_text_input":true,"use_confirmation_prompt":false},"skippable":{"type":"Applicability","type":"Applicability","mode":"script","value":"false"},"id":"001881a679cd4e549ef63c3baf639f11","name":"Search Software","goal_id":"primary","applicability":{"type":"Applicability","type":"Applicability","mode":"script","value":"(function execute() {\n    /* Return true or false to indicate if the topic or topic node can run\n       and be discoverable (or not).  For example:\n\n       var applicability = vaInputs.first_name == 'Bill' ? true : false;\n       return applicability;\n    */\n    return false;\n})()\n"},"formatType":"Text","validationScript":""},{"type":"InputPrompt","type":"InputPrompt","variable_id":"c3a001ce55f34c198ee04b9389df0eee","message":{"type":"String","type":"String","mode":"string","value":"gs.getMessageLang(\"What are you looking for?\", vaContext.getRequesterLang())"},"nlu_entity_binding":{"type":"NLUEntityBinding","allow_text_input":true,"use_confirmation_prompt":false},"skippable":{"type":"Applicability","type":"Applicability","mode":"script","value":"false"},"id":"cc3af1d892b3478da6ee64b4313f9113","name":"Search Hardware","goal_id":"primary","applicability":{"type":"Applicability","type":"Applicability","mode":"script","value":"(function execute() {\n    /* Return true or false to indicate if the topic or topic node can run\n       and be discoverable (or not).  For example:\n\n       var applicability = vaInputs.first_name == 'Bill' ? true : false;\n       return applicability;\n    */\n    return false;\n})()\n"},"formatType":"Text","validationScript":""},{"type":"InputPrompt","type":"InputPrompt","variable_id":"1c3d998c303440939cc798a708b5fdac","message":{"type":"String","type":"String","mode":"string","value":"gs.getMessageLang(\"What are you looking for?\", vaContext.getRequesterLang())"},"nlu_entity_binding":{"type":"NLUEntityBinding","allow_text_input":true,"use_confirmation_prompt":false},"skippable":{"type":"Applicability","type":"Applicability","mode":"script","value":"false"},"id":"56ce187d2f384d2b936daa75bc22c737","name":"Search CatalogItem","goal_id":"primary","applicability":{"type":"Applicability","type":"Applicability","mode":"script","value":"(function execute() {\n    /* Return true or false to indicate if the topic or topic node can run\n       and be discoverable (or not).  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For example:\n\n       var applicability = vaInputs.first_name == 'Bill' ? true : false;\n       return applicability;\n    */\n    return vaVars.catalog_item_id != '' || vaInputs.catalog_item_id != '';\n})()\n"}},{"type":"TextOutputPrompt","type":"TextOutputPrompt","value":[{"type":"String","type":"String","mode":"script","value":"(function execute() {\n    var itemJson = JSON.parse(vaVars.itemJSON);\n    if (!gs.nil(itemJson.description))\n        return gs.getMessage(\"Here are some more details about {0}{1}\", [vaVars.item_title, itemJson.description]);\n})()\n"}],"id":"96860b335bbc497ab8bcf0962f0a7964","name":"Description","goal_id":"primary","applicability":{"type":"Applicability","type":"Applicability","mode":"script","value":"(function execute() {\n    return vaInputs.catalog_item_id  != '-1';\n})()\n"},"secure":false},{"type":"TextOutputPrompt","type":"TextOutputPrompt","value":[{"type":"String","type":"String","mode":"script","value":"(function execute() {\n    if (vaVars.query_search)\n        return gs.getMessage(\"I'm sorry, I wasn't able to find anything that matches this request, but your questions are helping me learn.\");\n    else\n        return gs.getMessage(\"I'm sorry, I wasn't able to find anything that matches this request.\");\n})()\n"}],"id":"ddb2761d0c194903ac0ccd2ab0c3f7f1","name":"Not found","goal_id":"primary","applicability":{"type":"Applicability","type":"Applicability","mode":"script","value":"true"},"secure":false},{"type":"ImageOutputPrompt","type":"ImageOutputPrompt","url":{"type":"String","type":"String","mode":"script","value":"(function execute() {\n    /* Return a quoted string.  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vaVars.recordLink = link;\n})()\n","id":"100f9eed370c4b55a529238f93319d36","name":"Process end state details","goal_id":"primary","applicability":{"type":"Applicability","type":"Applicability","mode":"script","value":"true"}},{"type":"Decision","type":"Decision","name":"Decision","branches":[{"type":"Branch","type":"Branch","label":"Task based table","expression":{"type":"Applicability","type":"Applicability","mode":"script","value":"(function execute() {\n    return vaVars.isTaskBasedTable;\n})()\n"},"id":"bd39910293a24336a3c0751322cf189b","name":"Task based table"},{"type":"Branch","type":"Branch","label":"Non-Task based table","expression":{"type":"Applicability","type":"Applicability","mode":"script","value":"(function execute() {\n    return !vaVars.isTaskBasedTable;\n})()\n"},"id":"424c32f9012a4ede8e919ed819eeb6d8","name":"Non-Task based 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+              "value": "(function execute() {\n    function getCatalogM2M(portalId) {\n        var gr = new GlideRecord('m2m_sp_portal_catalog');\n        if (gr.isValid()) {\n            gr.addActiveQuery();\n            gr.addQuery('sp_portal', portalId);\n            gr.addQuery('sc_catalog.active', true);\n            gr.orderBy('order');\n            gr.orderBy('sc_catalog.active');\n        }\n        else {\n            gr = new GlideRecord('sp_portal');\n            gr.addQuery('sys_id', portalId);\n        }\n        gr.setWorkflow(false)\n        gr.query();\n        return gr;\n    }\n    var suffix = vaVars.portalName;\n    if (suffix) {\n        var catalogs = \"\";\n        var gr = new GlideRecord('sp_portal');\n        gr.addQuery('url_suffix', suffix);\n        gr.setWorkflow(false)\n        gr.query();\n        gr.next();\n        var portalId = gr.getUniqueValue();\n        vaVars.portalId = portalId;\n        var m2mGR = getCatalogM2M(portalId);\n        if (m2mGR.getRowCount() &gt; 0) {\n            m2mGR.next();\n            catalogs += m2mGR.getValue('sc_catalog');\n            while (m2mGR.next()) {\n                catalogs += ',';\n                catalogs += m2mGR.getValue('sc_catalog')\n\n            }\n        }\n        return catalogs;\n    }\n    return '';\n})()\n",
+              "mode": "script",
+              "type": "String"
+            },
+            "query_term": {
+              "value": "(function execute() {\n    if (vaVars.search_catalogitem != '' &amp;&amp; !vaVars.search_again)\n        return vaVars.search_catalogitem\n\n    if (vaVars.search_hardware != '')\n        return vaVars.search_hardware\n    else if (vaVars.search_software != '')\n        return vaVars.search_software\n    else if (vaInputs.search != '')\n        return vaInputs.search\n\n})()\n",
+              "mode": "script",
+              "type": "String"
+            },
+            "result_limit": {
+              "value": [
+                {
+                  "type": "paragraph",
+                  "children": [
+                    {
+                      "text": ""
+                    },
+                    {
+                      "text": "5"
+                    },
+                    {
+                      "text": ""
+                    }
+                  ]
+                }
+              ],
+              "mode": "simple",
+              "type": "String"
+            }
+          },
+          "outputs": [
+            {
+              "id": "01f5f298c22e4b999d8a871b19b97faf",
+              "value": "catalog_item_id",
+              "mapping": "catalog_item_id",
+              "preventDisable": true
+            },
+            {
+              "id": "d5e9975b29e54e0daf89994c04dda926",
+              "value": "item_type",
+              "mapping": "item_type",
+              "preventDisable": false
+            },
+            {
+              "id": "5f40b37bed384e68aeecdd4285f57b25",
+              "value": "is_conversational",
+              "mapping": "is_conversational",
+              "preventDisable": true
+            }
+          ],
+          "variableIds": [
+            "01f5f298c22e4b999d8a871b19b97faf",
+            "d5e9975b29e54e0daf89994c04dda926",
+            "5f40b37bed384e68aeecdd4285f57b25"
+          ],
+          "outdatedNote": false,
+          "applicability": {
+            "mode": "script",
+            "value": "(function execute() {\n    return vaVars.search_again || !vaVars.catalog_item_id;\n})()\n"
+          },
+          "loading": false
+        },
+        "592e5399245146b297365255abb32acc": {
+          "id": "592e5399245146b297365255abb32acc",
+          "stepType": "Decision",
+          "name": "Decision"
+        },
+        "511701dcea5d4226a082ac4b88cda5c1": {
+          "id": "511701dcea5d4226a082ac4b88cda5c1",
+          "stepType": "TextOutput",
+          "name": "Try Again",
+          "value": [
+            {
+              "value": [
+                {
+                  "type": "paragraph",
+                  "children": [
+                    {
+                      "text": "OK, let's try again."
+                    }
+                  ]
+                }
+              ],
+              "mode": "simple"
+            }
+          ],
+          "applicability": {
+            "value": "",
+            "mode": "query"
+          },
+          "secure": false
+        },
+        "537840e14fe640ac9ce6061cab8c4d6b": {
+          "id": "537840e14fe640ac9ce6061cab8c4d6b",
+          "stepType": "Decision",
+          "name": "Decision"
+        },
+        "84e4d4dda02343329c0622de06966dac": {
+          "id": "84e4d4dda02343329c0622de06966dac",
+          "stepType": "LinkOutput",
+          "name": "Link Output",
+          "url": {
+            "value": "(function execute() {\n    var item = new sn_sc.CatItem(vaInputs.catalog_item_id);\n\n    if (item &amp;&amp; item.getRecordClass() === \"sc_cat_item_guide\")\n        return vaVars.baseUri + vaVars.portalName + '?id=sc_cat_item_guide&amp;sys_id=' + vaInputs.catalog_item_id + '&amp;referrer=va';\n    \n    return vaVars.baseUri + vaVars.portalName + '?id=sc_cat_item&amp;sys_id=' + vaInputs.catalog_item_id + '&amp;referrer=va';\n})()",
+            "mode": "script"
+          },
+          "label": {
+            "value": "(function execute() {\n    var item = new sn_sc.CatItem(vaInputs.catalog_item_id);\n    if (item) {\n        var catItemJson = item.read({\n            'name' : ''\n        }, false);\n        return catItemJson.name || '';\n    }\n    return '';\n})()\n",
+            "mode": "script"
+          },
+          "header": {
+            "value": [
+              {
+                "type": "paragraph",
+                "children": [
+                  {
+                    "text": "Use the link below to submit your request:"
+                  }
+                ]
+              }
+            ],
+            "mode": "simple"
+          },
+          "applicability": {
+            "mode": "script",
+            "value": "(function execute() {\n    /* Return true or false to indicate if the topic or topic node can run\n       and be discoverable (or not).  For example:\n\n       var applicability = vaInputs.first_name == 'Bill' ? true : false;\n       return applicability;\n    */\n    return vaInputs.catalog_item_id != '-1';\n})()\n"
+          },
+          "linkType": "single",
+          "introMsg": {
+            "value": "",
+            "mode": "simple"
+          },
+          "listOfLinks": ""
+        },
+        "e626b1e7bbae426c9628b52e86a66632": {
+          "id": "e626b1e7bbae426c9628b52e86a66632",
+          "stepType": "ReusableTopic",
+          "name": "Request Catalog Item",
+          "fields": [],
+          "reusableTopicChoice": "Request Catalog Item",
+          "reusableTopicId": "a39acd71c3a3330012d1758a7ff57eb6",
+          "inputs": {
+            "catalog_item_id": {
+              "value": "(function execute() {\n\n    if (vaVars.catalog_item_id == '') {\n        return vaInputs.catalog_item_id.toString()\n    }\n\n    else\n        return vaVars.catalog_item_id.toString();\n\n})()\n",
+              "mode": "script",
+              "type": "String"
+            },
+            "execute_contextual_search": {
+              "value": [
+                {
+                  "type": "paragraph",
+                  "children": [
+                    {
+                      "text": ""
+                    },
+                    {
+                      "text": "false"
+                    },
+                    {
+                      "text": ""
+                    }
+                  ]
+                }
+              ],
+              "mode": "simple",
+              "type": "String"
+            },
+            "confirm_catalog_item": {
+              "value": [
+                {
+                  "type": "paragraph",
+                  "children": [
+                    {
+                      "text": ""
+                    },
+                    {
+                      "text": "true"
+                    },
+                    {
+                      "text": ""
+                    }
+                  ]
+                }
+              ],
+              "mode": "simple",
+              "type": "String"
+            },
+            "show_end_state_card": {
+              "value": "false",
+              "mode": "simple",
+              "type": "True/False"
+            }
+          },
+          "outputs": [
+            {
+              "id": "db87d7726f524c77a6e86c309d49e914",
+              "value": "record_id",
+              "mapping": "record_id",
+              "preventDisable": true
+            },
+            {
+              "id": "910d01fd21fa449885d7dff4a83dc97f",
+              "value": "record_table",
+              "mapping": "record_table",
+              "preventDisable": true
+            },
+            {
+              "id": "a499b9761b8a4cd1af8893300f37e5a7",
+              "value": "variables",
+              "mapping": "variables",
+              "preventDisable": false
+            }
+          ],
+          "variableIds": [
+            "db87d7726f524c77a6e86c309d49e914",
+            "910d01fd21fa449885d7dff4a83dc97f",
+            "a499b9761b8a4cd1af8893300f37e5a7"
+          ],
+          "outdatedNote": false,
+          "applicability": {
+            "value": "",
+            "mode": "query"
+          },
+          "loading": false
+        },
+        "40b3dfd60d3d457aa1fc37a4e7bf2e27": {
+          "id": "40b3dfd60d3d457aa1fc37a4e7bf2e27",
+          "stepType": "Decision",
+          "name": "Decision"
+        },
+        "a2ec739129ab4be980144da5360cc3b3": {
+          "id": "a2ec739129ab4be980144da5360cc3b3",
+          "stepType": "TextOutput",
+          "name": "Request Complete Message",
+          "value": [
+            {
+              "value": [
+                {
+                  "type": "paragraph",
+                  "children": [
+                    {
+                      "text": ""
+                    },
+                    {
+                      "text": "Your request has been submitted. Here are the details:"
+                    },
+                    {
+                      "text": ""
+                    }
+                  ]
+                }
+              ],
+              "mode": "simple"
+            }
+          ],
+          "applicability": {
+            "value": "",
+            "mode": "query"
+          },
+          "secure": false
+        },
+        "728691af26774529ad117ed0957c2c59": {
+          "id": "728691af26774529ad117ed0957c2c59",
+          "stepType": "Decision",
+          "name": "Decision"
+        },
+        "67db8f5a4c644ad18d6e545164adfb85": {
+          "stepType": "ChoicePrompt",
+          "name": "Search Again",
+          "prompt": {
+            "value": [
+              {
+                "type": "paragraph",
+                "children": [
+                  {
+                    "text": "Would you like to keep searching?"
+                  }
+                ]
+              }
+            ],
+            "mode": "simple"
+          },
+          "confirmMessage": {
+            "value": "",
+            "mode": "simple"
+          },
+          "acknowledgeMsg": {
+            "value": "",
+            "mode": "simple"
+          },
+          "applicability": {
+            "mode": "script",
+            "value": "(function execute() {\n       return !vaVars.query_search;\n})()\n"
+          },
+          "optional": false,
+          "defaultValue": {
+            "value": "",
+            "mode": "simple"
+          },
+          "variableId": "44d0d3e6ebab4772a519bdd48bb91b66",
+          "id": "67db8f5a4c644ad18d6e545164adfb85",
+          "withNluUserInput": true,
+          "skipIfFulfilled": true,
+          "entity": {
+            "id": "",
+            "label": ""
+          },
+          "skippable": {
+            "value": "",
+            "mode": "query"
+          },
+          "cardMetadata": {
+            "mode": "card",
+            "metadataScript": "",
+            "cardTemplate": "",
+            "cardFields": {},
+            "cardDefinition": {}
+          },
+          "hasCardHeader": false
+        },
+        "5a4a525734d6428cb84720eb5f4d20da": {
+          "id": "5a4a525734d6428cb84720eb5f4d20da",
+          "stepType": "TextOutput",
+          "name": "Item not found",
+          "value": [
+            {
+              "value": [
+                {
+                  "type": "paragraph",
+                  "children": [
+                    {
+                      "text": ""
+                    },
+                    {
+                      "text": "I couldn't find any item that matches your search query"
+                    },
+                    {
+                      "text": ""
+                    }
+                  ]
+                }
+              ],
+              "mode": "simple"
+            }
+          ],
+          "applicability": {
+            "value": "",
+            "mode": "query"
+          },
+          "secure": false
+        },
+        "efdd7c71056d425e8f3ee4bb7ad5c7f9": {
+          "id": "efdd7c71056d425e8f3ee4bb7ad5c7f9",
+          "stepType": "Component",
+          "name": "No Deflection",
+          "fields": [],
+          "reusableTopicId": "7fb4ca055303201033cdddeeff7b12b3",
+          "reusableTopicChoice": "Deflection",
+          "sourceType": "TOPIC_BLOCK",
+          "loading": false,
+          "applicability": {
+            "value": "",
+            "mode": "query"
+          },
+          "inputs": {
+            "deflection_configuration": {
+              "value": "5292005253213010000dddeeff7b126c",
+              "mode": "string",
+              "type": "Reference",
+              "table": "ssa_deflection_configuration"
+            },
+            "deflection_pattern": {
+              "value": "9ee3409253213010000dddeeff7b123b",
+              "mode": "string",
+              "type": "Reference",
+              "table": "ssa_deflection_pattern"
+            },
+            "activity_table": {
+              "value": "",
+              "mode": "simple",
+              "type": "String"
+            },
+            "activity_ids": {
+              "value": "",
+              "mode": "simple",
+              "type": "String"
+            }
+          },
+          "outputs": [],
+          "outdatedNote": false,
+          "variableIds": []
+        },
+        "4d136d9de00140c7b7fcd8df5fe7ab56": {
+          "id": "4d136d9de00140c7b7fcd8df5fe7ab56",
+          "stepType": "Component",
+          "name": "Deflection: Request Complete",
+          "fields": [],
+          "reusableTopicId": "7fb4ca055303201033cdddeeff7b12b3",
+          "reusableTopicChoice": "Deflection",
+          "sourceType": "TOPIC_BLOCK",
+          "loading": false,
+          "applicability": {
+            "value": "",
+            "mode": "query"
+          },
+          "inputs": {
+            "deflection_configuration": {
+              "value": "5292005253213010000dddeeff7b126c",
+              "mode": "string",
+              "type": "Reference",
+              "table": "ssa_deflection_configuration"
+            },
+            "deflection_pattern": {
+              "value": "f063885253213010000dddeeff7b1221",
+              "mode": "string",
+              "type": "Reference",
+              "table": "ssa_deflection_pattern"
+            },
+            "activity_table": {
+              "value": [
+                {
+                  "type": "paragraph",
+                  "children": [
+                    {
+                      "text": ""
+                    },
+                    {
+                      "type": "datapill",
+                      "dataPill": {
+                        "value": "{{vaInputs.record_table}}",
+                        "displayValue": "Input Variables➛Record_table"
+                      },
+                      "children": [
+                        {
+                          "text": ""
+                        }
+                      ]
+                    },
+                    {
+                      "text": ""
+                    }
+                  ]
+                }
+              ],
+              "mode": "string",
+              "type": "String"
+            },
+            "activity_ids": {
+              "value": [
+                {
+                  "type": "paragraph",
+                  "children": [
+                    {
+                      "text": ""
+                    },
+                    {
+                      "type": "datapill",
+                      "dataPill": {
+                        "value": "{{vaInputs.record_id}}",
+                        "displayValue": "Input Variables➛Record_id"
+                      },
+                      "children": [
+                        {
+                          "text": ""
+                        }
+                      ]
+                    },
+                    {
+                      "text": ""
+                    }
+                  ]
+                }
+              ],
+              "mode": "string",
+              "type": "String"
+            }
+          },
+          "outputs": [],
+          "outdatedNote": false,
+          "variableIds": []
+        },
+        "0ba84c44a7694bf6a4b07dbfeca21dcf": {
+          "id": "0ba84c44a7694bf6a4b07dbfeca21dcf",
+          "stepType": "Component",
+          "name": "Deflection: Link Provided",
+          "fields": [],
+          "reusableTopicId": "7fb4ca055303201033cdddeeff7b12b3",
+          "reusableTopicChoice": "Deflection",
+          "sourceType": "TOPIC_BLOCK",
+          "loading": false,
+          "applicability": {
+            "mode": "script",
+            "value": "(function execute() {\n    /* Return true or false to indicate if the topic or topic node can run\n       and be discoverable (or not).  For example:\n\n       var applicability = vaInputs.first_name == 'Bill' ? true : false;\n       return applicability;\n    */\n    return vaInputs.catalog_item_id != '-1';\n})()\n"
+          },
+          "inputs": {
+            "deflection_configuration": {
+              "value": "5292005253213010000dddeeff7b126c",
+              "mode": "string",
+              "type": "Reference",
+              "table": "ssa_deflection_configuration"
+            },
+            "deflection_pattern": {
+              "value": "6eb34c5253213010000dddeeff7b12be",
+              "mode": "string",
+              "type": "Reference",
+              "table": "ssa_deflection_pattern"
+            },
+            "activity_table": {
+              "value": "",
+              "mode": "simple",
+              "type": "String"
+            },
+            "activity_ids": {
+              "value": "",
+              "mode": "simple",
+              "type": "String"
+            }
+          },
+          "outputs": [],
+          "outdatedNote": false,
+          "variableIds": []
+        },
+        "b4dad30ef5674c8eb6f5332e23539ccf": {
+          "id": "b4dad30ef5674c8eb6f5332e23539ccf",
+          "name": "Set search term",
+          "script": "(function execute() {\n\n    vaVars.search = vaInputs.search.toString();\n    vaVars.search_catalogitem = vaInputs.search_catalogitem;\n    vaVars.search_hardware = vaInputs.search_hardware;\n    vaVars.search_software = vaInputs.search_software;\n\n    if (vaInputs.search != ''){\n        vaVars.direct_search = true;\n        return;\n    }\n        \n\n    if (vaContext.getRequesterLang() == 'en') {\n        var gr = new GlideRecord('sc_cat_item');\n        gr.addActiveQuery();\n        gr.addQuery('name', vaInputs.search_catalogitem);\n        gr.query();\n\n        while (gr.next()) {\n            vaVars.catalog_item_id = gr.getValue('sys_id');\n            vaInputs.catalog_item_id = vaVars.catalog_item_id;\n        }\n        \n    } else {\n\n        var gr = new GlideRecord('sys_translated_text');\n        \n        gr.addQuery('value', vaInputs.search_catalogitem);\n        gr.addQuery('tablename', 'sc_cat_item');\n        gr.addQuery('language', vaContext.getRequesterLang())\n        gr.addQuery('fieldname', 'name')\n        gr.query();\n\n        while (gr.next()) {\n            var gr2 = new GlideRecord('sc_cat_item');\n            gr2.addActiveQuery();\n            gr2.addQuery('sys_id', gr.getValue('documentkey'));\n            gr2.query();\n            if (gr2.next()) {\n                vaVars.catalog_item_id = gr.getValue('documentkey');\n                vaInputs.catalog_item_id = vaVars.catalog_item_id;\n            }\n        }\n    }\n\n    if (vaVars.search_catalogitem != null) {\n        if (vaVars.search_hardware == '' &amp;&amp; vaVars.search_software == '')\n            vaVars.hardware_software_entity_mapped = false;\n\n        else\n            vaVars.hardware_software_entity_mapped = true;\n    }\n})()\n",
+          "stepType": "ScriptAction",
+          "applicability": {
+            "mode": "query",
+            "value": ""
+          }
+        },
+        "33047739e6aa45e084f672e95245d802": {
+          "id": "33047739e6aa45e084f672e95245d802",
+          "stepType": "ScriptOutput",
+          "name": "Submitted Request Record",
+          "output_type": "single_part",
+          "script": "(function execute() {\n    \n    var title = '';\n    var subtitle = '';\n    var fields = [];\n\n    var gr = new GlideRecord(vaVars.record_table);\n    gr.addQuery('sys_id',vaVars.record_id);\n    gr.query();\n    title = gr.getClassDisplayValue();\n    if(gr.next()){\n        subtitle = gr.getValue('task_effective_number').toString();\n        if (gr.isValidField('short_description')) {\n            fields.push({\n                \"fieldLabel\": gr.getElement('short_description').getLabel(),\n                \"fieldValue\": gr.getDisplayValue('short_description').toString()\n            });\n        }\n        if (gr.isValidField('state')) {\n            fields.push({\n                \"fieldLabel\": gr.getElement('state').getLabel(),\n                \"fieldValue\": gr.getDisplayValue('state').toString()\n            });\n        }\n    }\n    \n    var card_data = JSON.stringify({\n            \"title\":title,\n            \"subtitle\":subtitle,\n            \"fields\":fields,\n            \"url\":vaVars.recordLink.toString()\n      });\n    return vaSystem.renderCard(\"Card\", card_data); \n})()\n",
+          "applicability": {
+            "value": "",
+            "mode": "query"
+          }
+        },
+        "f56db67730394efc9ceb84dc697bbb9c": {
+          "id": "f56db67730394efc9ceb84dc697bbb9c",
+          "name": "Check if Item is supported by VA?",
+          "script": "(function execute() {\n    vaVars.catalog_item_id = vaInputs.catalog_item_id;\n    vaVars.is_conversational = new sn_sc.CatalogConversationHelper().hasVASupport(vaVars.catalog_item_id.toString());\n    vaInputs.is_conversational = vaVars.is_conversational;\n})()\n",
+          "stepType": "ScriptAction",
+          "applicability": {
+            "value": "",
+            "mode": "query"
+          }
+        },
+        "4f117d8e49bd4f5984b505381270bb57": {
+          "id": "4f117d8e49bd4f5984b505381270bb57",
+          "stepType": "Prompt",
+          "name": "Search",
+          "prompt": {
+            "value": [
+              {
+                "type": "paragraph",
+                "children": [
+                  {
+                    "text": "What are you looking for?"
+                  }
+                ]
+              }
+            ],
+            "mode": "simple"
+          },
+          "confirmMessage": {
+            "value": "",
+            "mode": "simple"
+          },
+          "acknowledgeMsg": {
+            "value": "",
+            "mode": "simple"
+          },
+          "applicability": {
+            "value": "vaInputs.search_catalogitemISEMPTY^vaInputs.search_hardwareISEMPTY^vaInputs.search_softwareISEMPTY^NQvaInputs.search_againISNOTEMPTY",
+            "mode": "query"
+          },
+          "skippable": {
+            "value": "",
+            "mode": "query"
+          },
+          "defaultValue": {
+            "value": "",
+            "mode": "simple"
+          },
+          "withNluUserInput": false,
+          "skipIfFulfilled": false,
+          "variableId": "b732f4736bd341f2884ab3112a5a94cb",
+          "inputType": {
+            "format": "Text",
+            "script": ""
+          }
+        },
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+      },
+      "name": "item_title",
+      "label": "item_title",
+      "varType": "script",
+      "category": "vaVars"
+    },
+    "e9fd2130413c43ceb3ed98179dda2b42": {
+      "id": "e9fd2130413c43ceb3ed98179dda2b42",
+      "value": {
+        "value": "",
+        "mode": "simple"
+      },
+      "name": "itemJSON",
+      "label": "itemJSON",
+      "varType": "script",
+      "category": "vaVars"
+    },
+    "f6aaf41aea2f4d178fbcf6513c23b60f": {
+      "id": "f6aaf41aea2f4d178fbcf6513c23b60f",
+      "value": {
+        "value": "",
+        "mode": "simple"
+      },
+      "name": "search",
+      "label": "search",
+      "varType": "script",
+      "category": "vaVars"
+    },
+    "f322bc65dde34104b40e7455d0c4f641": {
+      "id": "f322bc65dde34104b40e7455d0c4f641",
+      "value": {
+        "mode": "simple",
+        "value": "false"
+      },
+      "name": "direct_search",
+      "label": "direct_search",
+      "varType": "script",
+      "category": "vaVars"
+    },
+    "01f5f298c22e4b999d8a871b19b97faf": {
+      "id": "01f5f298c22e4b999d8a871b19b97faf",
+      "name": "catalog_item_id",
+      "label": "Catalog_item_id",
+      "defaultValue": "catalog_item_id",
+      "varType": "string",
+      "category": "vaInputs",
+      "metadata": {
+        "libraryMappingType": "output"
+      },
+      "preventDisable": true
+    },
+    "d5e9975b29e54e0daf89994c04dda926": {
+      "id": "d5e9975b29e54e0daf89994c04dda926",
+      "name": "item_type",
+      "label": "Item_type",
+      "defaultValue": "item_type",
+      "varType": "string",
+      "category": "vaInputs",
+      "metadata": {
+        "libraryMappingType": "output"
+      },
+      "preventDisable": false
+    },
+    "5f40b37bed384e68aeecdd4285f57b25": {
+      "id": "5f40b37bed384e68aeecdd4285f57b25",
+      "name": "is_conversational",
+      "label": "Is_conversational",
+      "defaultValue": "is_conversational",
+      "varType": "string",
+      "category": "vaInputs",
+      "metadata": {
+        "libraryMappingType": "output"
+      },
+      "preventDisable": true
+    },
+    "c5d9ecee99a04e3c9a5f599398420975": {
+      "id": "c5d9ecee99a04e3c9a5f599398420975",
+      "value": {
+        "mode": "simple",
+        "value": "false"
+      },
+      "name": "hardware_software_entity_mapped",
+      "label": "hardware_software_entity_mapped",
+      "varType": "script",
+      "category": "vaVars"
+    },
+    "06db9811b6a743be83f4ba2bd53cd1b0": {
+      "id": "06db9811b6a743be83f4ba2bd53cd1b0",
+      "value": {
+        "value": "",
+        "mode": "simple"
+      },
+      "name": "record_table",
+      "label": "record_table",
+      "varType": "script",
+      "category": "vaVars"
+    },
+    "169d7e5a1fb54c32a673106720e788ec": {
+      "id": "169d7e5a1fb54c32a673106720e788ec",
+      "value": {
+        "value": "",
+        "mode": "simple"
+      },
+      "name": "record_id",
+      "label": "record_id",
+      "varType": "script",
+      "category": "vaVars"
+    },
+    "ad59df93d36b4fd682e42136627767bf": {
+      "id": "ad59df93d36b4fd682e42136627767bf",
+      "value": {
+        "value": "",
+        "mode": "simple"
+      },
+      "name": "recordLink",
+      "label": "recordLink",
+      "varType": "script",
+      "category": "vaVars"
+    },
+    "52fc12710b014da392327be5389a3538": {
+      "id": "52fc12710b014da392327be5389a3538",
+      "value": {
+        "mode": "simple",
+        "value": ""
+      },
+      "name": "isTaskBasedTable",
+      "label": "isTaskBasedTable",
+      "varType": "script",
+      "category": "vaVars"
+    },
+    "1b9584fb22ac4ae2a4906859389cfdef": {
+      "id": "1b9584fb22ac4ae2a4906859389cfdef",
+      "value": {
+        "mode": "simple",
+        "value": "true"
+      },
+      "name": "image_not_shown",
+      "label": "image_not_shown",
+      "varType": "script",
+      "category": "vaVars"
+    },
+    "db87d7726f524c77a6e86c309d49e914": {
+      "id": "db87d7726f524c77a6e86c309d49e914",
+      "name": "record_id",
+      "label": "Record_id",
+      "defaultValue": "record_id",
+      "varType": "string",
+      "category": "vaInputs",
+      "metadata": {
+        "libraryMappingType": "output"
+      },
+      "preventDisable": true
+    },
+    "910d01fd21fa449885d7dff4a83dc97f": {
+      "id": "910d01fd21fa449885d7dff4a83dc97f",
+      "name": "record_table",
+      "label": "Record_table",
+      "defaultValue": "record_table",
+      "varType": "string",
+      "category": "vaInputs",
+      "metadata": {
+        "libraryMappingType": "output"
+      },
+      "preventDisable": true
+    },
+    "a499b9761b8a4cd1af8893300f37e5a7": {
+      "id": "a499b9761b8a4cd1af8893300f37e5a7",
+      "name": "variables",
+      "label": "Variables",
+      "defaultValue": "variables",
+      "varType": "string",
+      "category": "vaInputs",
+      "metadata": {
+        "libraryMappingType": "output"
+      },
+      "preventDisable": false
+    }
+  }
+}</graph>
+        <name>Submit a request</name>
+        <sys_class_name>sys_cb_design_topic</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2023-07-20 05:46:24</sys_created_on>
+        <sys_domain>global</sys_domain>
+        <sys_id>ee8d7e0747003110dc5b1916926d4347</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>FlowTopic</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_cb_design_topic_ee8d7e0747003110dc5b1916926d4347</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2023-07-20 05:46:24</sys_updated_on>
+        <type>FlowTopic</type>
+    </sys_cb_design_topic>
+</record_update>
diff --git a/update/sys_cb_topic_510dfe8347003110dc5b1916926d43c6.xml b/update/sys_cb_topic_510dfe8347003110dc5b1916926d43c6.xml
new file mode 100644
index 0000000000..b0876f12b4
--- /dev/null
+++ b/update/sys_cb_topic_510dfe8347003110dc5b1916926d43c6.xml
@@ -0,0 +1,1952 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_cb_topic">
+    <sys_cb_topic action="INSERT_OR_UPDATE">
+        <applicability/>
+        <applicability_mode>query</applicability_mode>
+        <autopilot_topic>false</autopilot_topic>
+        <category>3efd22da0b203300a1b16c2367673a10</category>
+        <channels/>
+        <connect_queue/>
+        <description>ITSM conversation for searching and submitting catalog items</description>
+        <expose_on_palette>false</expose_on_palette>
+        <flexible_conversation_switching>false</flexible_conversation_switching>
+        <graph>{
+  "graph_api_version": "1.0.41",
+  "goals": {
+    "primary": {
+      "id": "primary",
+      "trigger": {
+        "type": "primary"
+      },
+      "name": "primary",
+      "applicability": "",
+      "description": "",
+      "nodes": {
+        "7f7cd229cb4f49faa4386b71b0ad9366": {
+          "id": "7f7cd229cb4f49faa4386b71b0ad9366",
+          "stepType": "Start",
+          "name": "Start",
+          "greetingResponse": {
+            "value": "",
+            "mode": "simple"
+          },
+          "applicability": {
+            "mode": "query",
+            "value": ""
+          }
+        },
+        "af79d80af560439ab06fd26329f45eaf": {
+          "id": "af79d80af560439ab06fd26329f45eaf",
+          "stepType": "TerminateGoal",
+          "name": "End",
+          "confirmationMessage": {
+            "mode": "simple",
+            "value": ""
+          },
+          "applicability": {
+            "mode": "query",
+            "value": ""
+          }
+        },
+        "3f9e2f45ad094817b6ab5355417dc6af": {
+          "id": "3f9e2f45ad094817b6ab5355417dc6af",
+          "stepType": "ReusableTopic",
+          "name": "Search Catalog Item",
+          "fields": [],
+          "reusableTopicChoice": "Search Catalog Item",
+          "reusableTopicId": "ccaacd71c3a3330012d1758a7ff57ecd",
+          "inputs": {
+            "catalogs": {
+              "value": "(function execute() {\n    function getCatalogM2M(portalId) {\n        var gr = new GlideRecord('m2m_sp_portal_catalog');\n        if (gr.isValid()) {\n            gr.addActiveQuery();\n            gr.addQuery('sp_portal', portalId);\n            gr.addQuery('sc_catalog.active', true);\n            gr.orderBy('order');\n            gr.orderBy('sc_catalog.active');\n        }\n        else {\n            gr = new GlideRecord('sp_portal');\n            gr.addQuery('sys_id', portalId);\n        }\n        gr.setWorkflow(false)\n        gr.query();\n        return gr;\n    }\n    var suffix = vaVars.portalName;\n    if (suffix) {\n        var catalogs = \"\";\n        var gr = new GlideRecord('sp_portal');\n        gr.addQuery('url_suffix', suffix);\n        gr.setWorkflow(false)\n        gr.query();\n        gr.next();\n        var portalId = gr.getUniqueValue();\n        vaVars.portalId = portalId;\n        var m2mGR = getCatalogM2M(portalId);\n        if (m2mGR.getRowCount() &gt; 0) {\n            m2mGR.next();\n            catalogs += m2mGR.getValue('sc_catalog');\n            while (m2mGR.next()) {\n                catalogs += ',';\n                catalogs += m2mGR.getValue('sc_catalog')\n\n            }\n        }\n        return catalogs;\n    }\n    return '';\n})()\n",
+              "mode": "script",
+              "type": "String"
+            },
+            "query_term": {
+              "value": "(function execute() {\n    if (vaVars.search_catalogitem != '' &amp;&amp; !vaVars.search_again)\n        return vaVars.search_catalogitem\n\n    if (vaVars.search_hardware != '')\n        return vaVars.search_hardware\n    else if (vaVars.search_software != '')\n        return vaVars.search_software\n    else if (vaInputs.search != '')\n        return vaInputs.search\n\n})()\n",
+              "mode": "script",
+              "type": "String"
+            },
+            "result_limit": {
+              "value": [
+                {
+                  "type": "paragraph",
+                  "children": [
+                    {
+                      "text": ""
+                    },
+                    {
+                      "text": "5"
+                    },
+                    {
+                      "text": ""
+                    }
+                  ]
+                }
+              ],
+              "mode": "simple",
+              "type": "String"
+            }
+          },
+          "outputs": [
+            {
+              "id": "01f5f298c22e4b999d8a871b19b97faf",
+              "value": "catalog_item_id",
+              "mapping": "catalog_item_id",
+              "preventDisable": true
+            },
+            {
+              "id": "d5e9975b29e54e0daf89994c04dda926",
+              "value": "item_type",
+              "mapping": "item_type",
+              "preventDisable": false
+            },
+            {
+              "id": "5f40b37bed384e68aeecdd4285f57b25",
+              "value": "is_conversational",
+              "mapping": "is_conversational",
+              "preventDisable": true
+            }
+          ],
+          "variableIds": [
+            "01f5f298c22e4b999d8a871b19b97faf",
+            "d5e9975b29e54e0daf89994c04dda926",
+            "5f40b37bed384e68aeecdd4285f57b25"
+          ],
+          "outdatedNote": false,
+          "applicability": {
+            "mode": "script",
+            "value": "(function execute() {\n    return vaVars.search_again || !vaVars.catalog_item_id;\n})()\n"
+          },
+          "loading": false
+        },
+        "592e5399245146b297365255abb32acc": {
+          "id": "592e5399245146b297365255abb32acc",
+          "stepType": "Decision",
+          "name": "Decision"
+        },
+        "511701dcea5d4226a082ac4b88cda5c1": {
+          "id": "511701dcea5d4226a082ac4b88cda5c1",
+          "stepType": "TextOutput",
+          "name": "Try Again",
+          "value": [
+            {
+              "value": [
+                {
+                  "type": "paragraph",
+                  "children": [
+                    {
+                      "text": "OK, let's try again."
+                    }
+                  ]
+                }
+              ],
+              "mode": "simple"
+            }
+          ],
+          "applicability": {
+            "value": "",
+            "mode": "query"
+          },
+          "secure": false
+        },
+        "537840e14fe640ac9ce6061cab8c4d6b": {
+          "id": "537840e14fe640ac9ce6061cab8c4d6b",
+          "stepType": "Decision",
+          "name": "Decision"
+        },
+        "84e4d4dda02343329c0622de06966dac": {
+          "id": "84e4d4dda02343329c0622de06966dac",
+          "stepType": "LinkOutput",
+          "name": "Link Output",
+          "url": {
+            "value": "(function execute() {\n    var item = new sn_sc.CatItem(vaInputs.catalog_item_id);\n\n    if (item &amp;&amp; item.getRecordClass() === \"sc_cat_item_guide\")\n        return vaVars.baseUri + vaVars.portalName + '?id=sc_cat_item_guide&amp;sys_id=' + vaInputs.catalog_item_id + '&amp;referrer=va';\n    \n    return vaVars.baseUri + vaVars.portalName + '?id=sc_cat_item&amp;sys_id=' + vaInputs.catalog_item_id + '&amp;referrer=va';\n})()",
+            "mode": "script"
+          },
+          "label": {
+            "value": "(function execute() {\n    var item = new sn_sc.CatItem(vaInputs.catalog_item_id);\n    if (item) {\n        var catItemJson = item.read({\n            'name' : ''\n        }, false);\n        return catItemJson.name || '';\n    }\n    return '';\n})()\n",
+            "mode": "script"
+          },
+          "header": {
+            "value": [
+              {
+                "type": "paragraph",
+                "children": [
+                  {
+                    "text": "Use the link below to submit your request:"
+                  }
+                ]
+              }
+            ],
+            "mode": "simple"
+          },
+          "applicability": {
+            "mode": "script",
+            "value": "(function execute() {\n    /* Return true or false to indicate if the topic or topic node can run\n       and be discoverable (or not).  For example:\n\n       var applicability = vaInputs.first_name == 'Bill' ? true : false;\n       return applicability;\n    */\n    return vaInputs.catalog_item_id != '-1';\n})()\n"
+          },
+          "linkType": "single",
+          "introMsg": {
+            "value": "",
+            "mode": "simple"
+          },
+          "listOfLinks": ""
+        },
+        "e626b1e7bbae426c9628b52e86a66632": {
+          "id": "e626b1e7bbae426c9628b52e86a66632",
+          "stepType": "ReusableTopic",
+          "name": "Request Catalog Item",
+          "fields": [],
+          "reusableTopicChoice": "Request Catalog Item",
+          "reusableTopicId": "a39acd71c3a3330012d1758a7ff57eb6",
+          "inputs": {
+            "catalog_item_id": {
+              "value": "(function execute() {\n\n    if (vaVars.catalog_item_id == '') {\n        return vaInputs.catalog_item_id.toString()\n    }\n\n    else\n        return vaVars.catalog_item_id.toString();\n\n})()\n",
+              "mode": "script",
+              "type": "String"
+            },
+            "execute_contextual_search": {
+              "value": [
+                {
+                  "type": "paragraph",
+                  "children": [
+                    {
+                      "text": ""
+                    },
+                    {
+                      "text": "false"
+                    },
+                    {
+                      "text": ""
+                    }
+                  ]
+                }
+              ],
+              "mode": "simple",
+              "type": "String"
+            },
+            "confirm_catalog_item": {
+              "value": [
+                {
+                  "type": "paragraph",
+                  "children": [
+                    {
+                      "text": ""
+                    },
+                    {
+                      "text": "true"
+                    },
+                    {
+                      "text": ""
+                    }
+                  ]
+                }
+              ],
+              "mode": "simple",
+              "type": "String"
+            },
+            "show_end_state_card": {
+              "value": "false",
+              "mode": "simple",
+              "type": "True/False"
+            }
+          },
+          "outputs": [
+            {
+              "id": "db87d7726f524c77a6e86c309d49e914",
+              "value": "record_id",
+              "mapping": "record_id",
+              "preventDisable": true
+            },
+            {
+              "id": "910d01fd21fa449885d7dff4a83dc97f",
+              "value": "record_table",
+              "mapping": "record_table",
+              "preventDisable": true
+            },
+            {
+              "id": "a499b9761b8a4cd1af8893300f37e5a7",
+              "value": "variables",
+              "mapping": "variables",
+              "preventDisable": false
+            }
+          ],
+          "variableIds": [
+            "db87d7726f524c77a6e86c309d49e914",
+            "910d01fd21fa449885d7dff4a83dc97f",
+            "a499b9761b8a4cd1af8893300f37e5a7"
+          ],
+          "outdatedNote": false,
+          "applicability": {
+            "value": "",
+            "mode": "query"
+          },
+          "loading": false
+        },
+        "40b3dfd60d3d457aa1fc37a4e7bf2e27": {
+          "id": "40b3dfd60d3d457aa1fc37a4e7bf2e27",
+          "stepType": "Decision",
+          "name": "Decision"
+        },
+        "a2ec739129ab4be980144da5360cc3b3": {
+          "id": "a2ec739129ab4be980144da5360cc3b3",
+          "stepType": "TextOutput",
+          "name": "Request Complete Message",
+          "value": [
+            {
+              "value": [
+                {
+                  "type": "paragraph",
+                  "children": [
+                    {
+                      "text": ""
+                    },
+                    {
+                      "text": "Your request has been submitted. Here are the details:"
+                    },
+                    {
+                      "text": ""
+                    }
+                  ]
+                }
+              ],
+              "mode": "simple"
+            }
+          ],
+          "applicability": {
+            "value": "",
+            "mode": "query"
+          },
+          "secure": false
+        },
+        "728691af26774529ad117ed0957c2c59": {
+          "id": "728691af26774529ad117ed0957c2c59",
+          "stepType": "Decision",
+          "name": "Decision"
+        },
+        "67db8f5a4c644ad18d6e545164adfb85": {
+          "stepType": "ChoicePrompt",
+          "name": "Search Again",
+          "prompt": {
+            "value": [
+              {
+                "type": "paragraph",
+                "children": [
+                  {
+                    "text": "Would you like to keep searching?"
+                  }
+                ]
+              }
+            ],
+            "mode": "simple"
+          },
+          "confirmMessage": {
+            "value": "",
+            "mode": "simple"
+          },
+          "acknowledgeMsg": {
+            "value": "",
+            "mode": "simple"
+          },
+          "applicability": {
+            "mode": "script",
+            "value": "(function execute() {\n       return !vaVars.query_search;\n})()\n"
+          },
+          "optional": false,
+          "defaultValue": {
+            "value": "",
+            "mode": "simple"
+          },
+          "variableId": "44d0d3e6ebab4772a519bdd48bb91b66",
+          "id": "67db8f5a4c644ad18d6e545164adfb85",
+          "withNluUserInput": true,
+          "skipIfFulfilled": true,
+          "entity": {
+            "id": "",
+            "label": ""
+          },
+          "skippable": {
+            "value": "",
+            "mode": "query"
+          },
+          "cardMetadata": {
+            "mode": "card",
+            "metadataScript": "",
+            "cardTemplate": "",
+            "cardFields": {},
+            "cardDefinition": {}
+          },
+          "hasCardHeader": false
+        },
+        "5a4a525734d6428cb84720eb5f4d20da": {
+          "id": "5a4a525734d6428cb84720eb5f4d20da",
+          "stepType": "TextOutput",
+          "name": "Item not found",
+          "value": [
+            {
+              "value": [
+                {
+                  "type": "paragraph",
+                  "children": [
+                    {
+                      "text": ""
+                    },
+                    {
+                      "text": "I couldn't find any item that matches your search query"
+                    },
+                    {
+                      "text": ""
+                    }
+                  ]
+                }
+              ],
+              "mode": "simple"
+            }
+          ],
+          "applicability": {
+            "value": "",
+            "mode": "query"
+          },
+          "secure": false
+        },
+        "efdd7c71056d425e8f3ee4bb7ad5c7f9": {
+          "id": "efdd7c71056d425e8f3ee4bb7ad5c7f9",
+          "stepType": "Component",
+          "name": "No Deflection",
+          "fields": [],
+          "reusableTopicId": "7fb4ca055303201033cdddeeff7b12b3",
+          "reusableTopicChoice": "Deflection",
+          "sourceType": "TOPIC_BLOCK",
+          "loading": false,
+          "applicability": {
+            "value": "",
+            "mode": "query"
+          },
+          "inputs": {
+            "deflection_configuration": {
+              "value": "5292005253213010000dddeeff7b126c",
+              "mode": "string",
+              "type": "Reference",
+              "table": "ssa_deflection_configuration"
+            },
+            "deflection_pattern": {
+              "value": "9ee3409253213010000dddeeff7b123b",
+              "mode": "string",
+              "type": "Reference",
+              "table": "ssa_deflection_pattern"
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+            "activity_table": {
+              "value": "",
+              "mode": "simple",
+              "type": "String"
+            },
+            "activity_ids": {
+              "value": "",
+              "mode": "simple",
+              "type": "String"
+            }
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+          "outputs": [],
+          "outdatedNote": false,
+          "variableIds": []
+        },
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+          "id": "4d136d9de00140c7b7fcd8df5fe7ab56",
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+          "name": "Deflection: Request Complete",
+          "fields": [],
+          "reusableTopicId": "7fb4ca055303201033cdddeeff7b12b3",
+          "reusableTopicChoice": "Deflection",
+          "sourceType": "TOPIC_BLOCK",
+          "loading": false,
+          "applicability": {
+            "value": "",
+            "mode": "query"
+          },
+          "inputs": {
+            "deflection_configuration": {
+              "value": "5292005253213010000dddeeff7b126c",
+              "mode": "string",
+              "type": "Reference",
+              "table": "ssa_deflection_configuration"
+            },
+            "deflection_pattern": {
+              "value": "f063885253213010000dddeeff7b1221",
+              "mode": "string",
+              "type": "Reference",
+              "table": "ssa_deflection_pattern"
+            },
+            "activity_table": {
+              "value": [
+                {
+                  "type": "paragraph",
+                  "children": [
+                    {
+                      "text": ""
+                    },
+                    {
+                      "type": "datapill",
+                      "dataPill": {
+                        "value": "{{vaInputs.record_table}}",
+                        "displayValue": "Input Variables➛Record_table"
+                      },
+                      "children": [
+                        {
+                          "text": ""
+                        }
+                      ]
+                    },
+                    {
+                      "text": ""
+                    }
+                  ]
+                }
+              ],
+              "mode": "string",
+              "type": "String"
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+            "activity_ids": {
+              "value": [
+                {
+                  "type": "paragraph",
+                  "children": [
+                    {
+                      "text": ""
+                    },
+                    {
+                      "type": "datapill",
+                      "dataPill": {
+                        "value": "{{vaInputs.record_id}}",
+                        "displayValue": "Input Variables➛Record_id"
+                      },
+                      "children": [
+                        {
+                          "text": ""
+                        }
+                      ]
+                    },
+                    {
+                      "text": ""
+                    }
+                  ]
+                }
+              ],
+              "mode": "string",
+              "type": "String"
+            }
+          },
+          "outputs": [],
+          "outdatedNote": false,
+          "variableIds": []
+        },
+        "0ba84c44a7694bf6a4b07dbfeca21dcf": {
+          "id": "0ba84c44a7694bf6a4b07dbfeca21dcf",
+          "stepType": "Component",
+          "name": "Deflection: Link Provided",
+          "fields": [],
+          "reusableTopicId": "7fb4ca055303201033cdddeeff7b12b3",
+          "reusableTopicChoice": "Deflection",
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+          "loading": false,
+          "applicability": {
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+            "value": "(function execute() {\n    /* Return true or false to indicate if the topic or topic node can run\n       and be discoverable (or not).  For example:\n\n       var applicability = vaInputs.first_name == 'Bill' ? true : false;\n       return applicability;\n    */\n    return vaInputs.catalog_item_id != '-1';\n})()\n"
+          },
+          "inputs": {
+            "deflection_configuration": {
+              "value": "5292005253213010000dddeeff7b126c",
+              "mode": "string",
+              "type": "Reference",
+              "table": "ssa_deflection_configuration"
+            },
+            "deflection_pattern": {
+              "value": "6eb34c5253213010000dddeeff7b12be",
+              "mode": "string",
+              "type": "Reference",
+              "table": "ssa_deflection_pattern"
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+            "activity_table": {
+              "value": "",
+              "mode": "simple",
+              "type": "String"
+            },
+            "activity_ids": {
+              "value": "",
+              "mode": "simple",
+              "type": "String"
+            }
+          },
+          "outputs": [],
+          "outdatedNote": false,
+          "variableIds": []
+        },
+        "b4dad30ef5674c8eb6f5332e23539ccf": {
+          "id": "b4dad30ef5674c8eb6f5332e23539ccf",
+          "name": "Set search term",
+          "script": "(function execute() {\n\n    vaVars.search = vaInputs.search.toString();\n    vaVars.search_catalogitem = vaInputs.search_catalogitem;\n    vaVars.search_hardware = vaInputs.search_hardware;\n    vaVars.search_software = vaInputs.search_software;\n\n    if (vaInputs.search != ''){\n        vaVars.direct_search = true;\n        return;\n    }\n        \n\n    if (vaContext.getRequesterLang() == 'en') {\n        var gr = new GlideRecord('sc_cat_item');\n        gr.addActiveQuery();\n        gr.addQuery('name', vaInputs.search_catalogitem);\n        gr.query();\n\n        while (gr.next()) {\n            vaVars.catalog_item_id = gr.getValue('sys_id');\n            vaInputs.catalog_item_id = vaVars.catalog_item_id;\n        }\n        \n    } else {\n\n        var gr = new GlideRecord('sys_translated_text');\n        \n        gr.addQuery('value', vaInputs.search_catalogitem);\n        gr.addQuery('tablename', 'sc_cat_item');\n        gr.addQuery('language', vaContext.getRequesterLang())\n        gr.addQuery('fieldname', 'name')\n        gr.query();\n\n        while (gr.next()) {\n            var gr2 = new GlideRecord('sc_cat_item');\n            gr2.addActiveQuery();\n            gr2.addQuery('sys_id', gr.getValue('documentkey'));\n            gr2.query();\n            if (gr2.next()) {\n                vaVars.catalog_item_id = gr.getValue('documentkey');\n                vaInputs.catalog_item_id = vaVars.catalog_item_id;\n            }\n        }\n    }\n\n    if (vaVars.search_catalogitem != null) {\n        if (vaVars.search_hardware == '' &amp;&amp; vaVars.search_software == '')\n            vaVars.hardware_software_entity_mapped = false;\n\n        else\n            vaVars.hardware_software_entity_mapped = true;\n    }\n})()\n",
+          "stepType": "ScriptAction",
+          "applicability": {
+            "mode": "query",
+            "value": ""
+          }
+        },
+        "33047739e6aa45e084f672e95245d802": {
+          "id": "33047739e6aa45e084f672e95245d802",
+          "stepType": "ScriptOutput",
+          "name": "Submitted Request Record",
+          "output_type": "single_part",
+          "script": "(function execute() {\n    \n    var title = '';\n    var subtitle = '';\n    var fields = [];\n\n    var gr = new GlideRecord(vaVars.record_table);\n    gr.addQuery('sys_id',vaVars.record_id);\n    gr.query();\n    title = gr.getClassDisplayValue();\n    if(gr.next()){\n        subtitle = gr.getValue('task_effective_number').toString();\n        if (gr.isValidField('short_description')) {\n            fields.push({\n                \"fieldLabel\": gr.getElement('short_description').getLabel(),\n                \"fieldValue\": gr.getDisplayValue('short_description').toString()\n            });\n        }\n        if (gr.isValidField('state')) {\n            fields.push({\n                \"fieldLabel\": gr.getElement('state').getLabel(),\n                \"fieldValue\": gr.getDisplayValue('state').toString()\n            });\n        }\n    }\n    \n    var card_data = JSON.stringify({\n            \"title\":title,\n            \"subtitle\":subtitle,\n            \"fields\":fields,\n            \"url\":vaVars.recordLink.toString()\n      });\n    return vaSystem.renderCard(\"Card\", card_data); \n})()\n",
+          "applicability": {
+            "value": "",
+            "mode": "query"
+          }
+        },
+        "f56db67730394efc9ceb84dc697bbb9c": {
+          "id": "f56db67730394efc9ceb84dc697bbb9c",
+          "name": "Check if Item is supported by VA?",
+          "script": "(function execute() {\n    vaVars.catalog_item_id = vaInputs.catalog_item_id;\n    vaVars.is_conversational = new sn_sc.CatalogConversationHelper().hasVASupport(vaVars.catalog_item_id.toString());\n    vaInputs.is_conversational = vaVars.is_conversational;\n})()\n",
+          "stepType": "ScriptAction",
+          "applicability": {
+            "value": "",
+            "mode": "query"
+          }
+        },
+        "4f117d8e49bd4f5984b505381270bb57": {
+          "id": "4f117d8e49bd4f5984b505381270bb57",
+          "stepType": "Prompt",
+          "name": "Search",
+          "prompt": {
+            "value": [
+              {
+                "type": "paragraph",
+                "children": [
+                  {
+                    "text": "What are you looking for?"
+                  }
+                ]
+              }
+            ],
+            "mode": "simple"
+          },
+          "confirmMessage": {
+            "value": "",
+            "mode": "simple"
+          },
+          "acknowledgeMsg": {
+            "value": "",
+            "mode": "simple"
+          },
+          "applicability": {
+            "value": "vaInputs.search_catalogitemISEMPTY^vaInputs.search_hardwareISEMPTY^vaInputs.search_softwareISEMPTY^NQvaInputs.search_againISNOTEMPTY",
+            "mode": "query"
+          },
+          "skippable": {
+            "value": "",
+            "mode": "query"
+          },
+          "defaultValue": {
+            "value": "",
+            "mode": "simple"
+          },
+          "withNluUserInput": false,
+          "skipIfFulfilled": false,
+          "variableId": "b732f4736bd341f2884ab3112a5a94cb",
+          "inputType": {
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+          "stepType": "Prompt",
+          "name": "Search Software",
+          "prompt": {
+            "value": [
+              {
+                "type": "paragraph",
+                "children": [
+                  {
+                    "text": "What are you looking for?"
+                  }
+                ]
+              }
+            ],
+            "mode": "simple"
+          },
+          "confirmMessage": {
+            "value": "",
+            "mode": "simple"
+          },
+          "acknowledgeMsg": {
+            "value": "",
+            "mode": "simple"
+          },
+          "applicability": {
+            "mode": "script",
+            "value": "(function execute() {\n    /* Return true or false to indicate if the topic or topic node can run\n       and be discoverable (or not).  For example:\n\n       var applicability = vaInputs.first_name == 'Bill' ? true : false;\n       return applicability;\n    */\n    return false;\n})()\n"
+          },
+          "skippable": {
+            "mode": "query",
+            "value": ""
+          },
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+            "value": "",
+            "mode": "simple"
+          },
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+          "skipIfFulfilled": true,
+          "variableId": "6585837d66ae4e4688ed88932cc11aba",
+          "inputType": {
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+          "prompt": {
+            "value": [
+              {
+                "type": "paragraph",
+                "children": [
+                  {
+                    "text": "What are you looking for?"
+                  }
+                ]
+              }
+            ],
+            "mode": "simple"
+          },
+          "confirmMessage": {
+            "value": "",
+            "mode": "simple"
+          },
+          "acknowledgeMsg": {
+            "value": "",
+            "mode": "simple"
+          },
+          "applicability": {
+            "mode": "script",
+            "value": "(function execute() {\n    /* Return true or false to indicate if the topic or topic node can run\n       and be discoverable (or not).  For example:\n\n       var applicability = vaInputs.first_name == 'Bill' ? true : false;\n       return applicability;\n    */\n    return false;\n})()\n"
+          },
+          "skippable": {
+            "mode": "query",
+            "value": ""
+          },
+          "defaultValue": {
+            "value": "",
+            "mode": "simple"
+          },
+          "withNluUserInput": true,
+          "skipIfFulfilled": true,
+          "variableId": "c3a001ce55f34c198ee04b9389df0eee",
+          "inputType": {
+            "format": "Text",
+            "script": ""
+          }
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+          "id": "56ce187d2f384d2b936daa75bc22c737",
+          "stepType": "Prompt",
+          "name": "Search CatalogItem",
+          "prompt": {
+            "value": [
+              {
+                "type": "paragraph",
+                "children": [
+                  {
+                    "text": ""
+                  },
+                  {
+                    "text": "What are you looking for?"
+                  },
+                  {
+                    "text": ""
+                  }
+                ]
+              }
+            ],
+            "mode": "simple"
+          },
+          "confirmMessage": {
+            "value": "",
+            "mode": "simple"
+          },
+          "acknowledgeMsg": {
+            "value": "",
+            "mode": "simple"
+          },
+          "applicability": {
+            "mode": "script",
+            "value": "(function execute() {\n    /* Return true or false to indicate if the topic or topic node can run\n       and be discoverable (or not).  For example:\n\n       var applicability = vaInputs.first_name == 'Bill' ? true : false;\n       return applicability;\n    */\n    return false;\n})()\n"
+          },
+          "optional": false,
+          "defaultValue": {
+            "value": "",
+            "mode": "simple"
+          },
+          "withNluUserInput": true,
+          "skipIfFulfilled": true,
+          "entity": {
+            "id": "",
+            "label": ""
+          },
+          "variableId": "1c3d998c303440939cc798a708b5fdac",
+          "skippable": {
+            "value": "",
+            "mode": "query"
+          },
+          "inputType": {
+            "format": "Text",
+            "script": ""
+          }
+        },
+        "2e4a067146c24c2a9408dc7379e69bba": {
+          "id": "2e4a067146c24c2a9408dc7379e69bba",
+          "name": "Set variables",
+          "script": "(function execute() {\n  vaVars.search_again = true;\n  vaVars.catalog_item_id = '';\n  vaInputs.catalog_item_id = '';\n})()\n",
+          "stepType": "ScriptAction",
+          "applicability": {
+            "value": "",
+            "mode": "query"
+          }
+        },
+        "37ee7f72176b42529d8111f749dec0ba": {
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+          "stepType": "Decision",
+          "name": "Decision"
+        },
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+          "id": "e44c6ad36c654e11a39396ebc90f3225",
+          "name": "Hardware/Software Search",
+          "script": "(function execute() {\n    vaVars.hardware_software_entity_searched = true;\n})()\n",
+          "stepType": "ScriptAction",
+          "applicability": {
+            "value": "",
+            "mode": "query"
+          }
+        },
+        "fb98892ef3bd408eaa58753c9f06fdee": {
+          "id": "fb98892ef3bd408eaa58753c9f06fdee",
+          "name": "Set variables",
+          "script": "(function execute() {\n    vaInputs.search_catalogitem = '';\n    vaInputs.search_hardware = '';\n    vaInputs.search_software = '';\n    vaVars.search_catalogitem = '';\n    vaVars.search_hardware = '';\n    vaVars.search_software = '';\n    vaInputs.catalog_item_id = '';\n    vaVars.catalog_item_id = '';\n    vaVars.query_search = true;\n})()\n",
+          "stepType": "ScriptAction",
+          "applicability": {
+            "value": "",
+            "mode": "query"
+          }
+        },
+        "06e65009fbe0437aa8498478fa59e43f": {
+          "id": "06e65009fbe0437aa8498478fa59e43f",
+          "stepType": "Decision",
+          "name": "Query search?"
+        },
+        "8d14222ca51a465c9c3d69ff951e8e20": {
+          "id": "8d14222ca51a465c9c3d69ff951e8e20",
+          "name": "Get Catalog item details",
+          "script": "(function execute() {\n    \n    var catItemObj = new sn_sc.CatItem(vaVars.catalog_item_id);\n    var catItemJson = catItemObj.getItemSummary(false, 'basic');\n    vaVars.image = catItemJson.picture;\n    vaVars.item_title = catItemJson.name;\n\n    var itemJSON = new sn_sc.CatalogConversationHelper().getItem(vaVars.catalog_item_id);\n    vaVars.itemJSON = JSON.stringify(itemJSON);\n})()\n",
+          "stepType": "ScriptAction",
+          "applicability": {
+            "mode": "script",
+            "value": "(function execute() {\n    /* Return true or false to indicate if the topic or topic node can run\n       and be discoverable (or not).  For example:\n\n       var applicability = vaInputs.first_name == 'Bill' ? true : false;\n       return applicability;\n    */\n    return vaVars.catalog_item_id != '' || vaInputs.catalog_item_id != '';\n})()\n"
+          }
+        },
+        "96860b335bbc497ab8bcf0962f0a7964": {
+          "id": "96860b335bbc497ab8bcf0962f0a7964",
+          "stepType": "TextOutput",
+          "name": "Description",
+          "secure": false,
+          "value": [
+            {
+              "value": "(function execute() {\n    var itemJson = JSON.parse(vaVars.itemJSON);\n    if (!gs.nil(itemJson.description))\n        return gs.getMessage(\"Here are some more details about {0}{1}\", [vaVars.item_title, itemJson.description]);\n})()\n",
+              "mode": "script"
+            }
+          ],
+          "applicability": {
+            "mode": "script",
+            "value": "(function execute() {\n    return vaInputs.catalog_item_id  != '-1';\n})()\n"
+          }
+        },
+        "ddb2761d0c194903ac0ccd2ab0c3f7f1": {
+          "id": "ddb2761d0c194903ac0ccd2ab0c3f7f1",
+          "stepType": "TextOutput",
+          "name": "Not found",
+          "secure": false,
+          "value": [
+            {
+              "value": "(function execute() {\n    if (vaVars.query_search)\n        return gs.getMessage(\"I'm sorry, I wasn't able to find anything that matches this request, but your questions are helping me learn.\");\n    else\n        return gs.getMessage(\"I'm sorry, I wasn't able to find anything that matches this request.\");\n})()\n",
+              "mode": "script"
+            }
+          ],
+          "applicability": {
+            "mode": "query",
+            "value": ""
+          }
+        },
+        "193107350d8e497ea961431e24b522d0": {
+          "id": "193107350d8e497ea961431e24b522d0",
+          "stepType": "ImageOutput",
+          "name": "Image",
+          "url": {
+            "value": "(function execute() {\n    /* Return a quoted string.  For example:\n\n       if (vaInputs.first_name == 'Bill') {\n           return gs.getMessageLang(\"hi there {0}\", vaContext.getRequesterLang(), [vaInputs.first_name]);\n       } else {\n           return gs.getMessageLang(\"how are you {0}\", vaContext.getRequesterLang(), [vaInputs.last_name]);\n       }\n    */\n    return vaVars.baseUri + vaVars.image;\n})()\n",
+            "mode": "script"
+          },
+          "altText": {
+            "value": "",
+            "mode": "simple"
+          },
+          "variableId": "",
+          "applicability": {
+            "mode": "script",
+            "value": "(function execute() {\n\n    return vaVars.catalog_item_id != '' &amp;&amp; vaInputs.search == '' &amp;&amp; vaVars.image_not_shown;\n    \n})()\n"
+          }
+        },
+        "bbfb481f00ba464d8332a76d8dd309af": {
+          "id": "bbfb481f00ba464d8332a76d8dd309af",
+          "name": "Set catalog item variables",
+          "script": "(function execute() {\n    if(vaInputs.catalog_item_id == null &amp;&amp; vaVars.catalog_item_id != null)\n      vaInputs.catalog_item_id = vaVars.catalog_item_id;\n    else if(vaVars.catalog_item_id == null &amp;&amp; vaInputs.catalog_item_id != null)\n     vaVars.catalog_item_id = vaInputs.catalog_item_id;\n})()\n",
+          "stepType": "ScriptAction",
+          "applicability": {
+            "value": "",
+            "mode": "query"
+          }
+        },
+        "40df184993dd4147bb76dc7ed18eeb5f": {
+          "id": "40df184993dd4147bb76dc7ed18eeb5f",
+          "stepType": "Decision",
+          "name": "Decision"
+        },
+        "100f9eed370c4b55a529238f93319d36": {
+          "id": "100f9eed370c4b55a529238f93319d36",
+          "name": "Process end state details",
+          "script": "(function execute() {\n    var tableName = vaInputs.record_table.toString();\n    var recordId = vaInputs.record_id.toString();\n\n    vaVars.record_table = tableName;\n    vaVars.record_id = recordId;\n\n    var gr = new GlideRecord(tableName);\n    gr.addQuery('sys_id', recordId);\n    gr.query();\n\n    if (gr.next()) {\n        vaVars.isTaskBasedTable = !!(gr.parent != null &amp;&amp; gr.parent.getTableName() == 'task')\n    }\n\n\n    var pageId = 'form';\n    if (vaVars.isTaskBasedTable)\n        pageId = 'ticket';\n\n    var link = '';\n    var screenId = '';\n    if (vaVars.portalName === 'mesp') {\n        var mobileDLink = new global.MobileDeepLinkGenerator('request');\n        if (tableName == 'sc_req_item')\n            screenId = '7516f9d787232300e0ef0cf888cb0b4d';\n        else if (tableName == 'sc_request')\n            screenId = '276dd3edb79033001befcd58de11a9c7';\n        else if (tableName == 'incident')\n            screenId = 'ebb94d9c0f2033001befa68ca8767e4e';\n        else\n            screenId = 'd39eb2db87772300e0ef0cf888cb0bcb';\n\n        link = mobileDLink.getFormScreenLink(screenId, tableName, recordId);\n    } else\n        link = vaVars.baseUri + vaVars.portalName + \"?id=\" + pageId + \"&amp;table=\" + tableName + \"&amp;sys_id=\" + recordId;\n\n    vaVars.recordLink = link;\n})()\n",
+          "stepType": "ScriptAction",
+          "applicability": {
+            "value": "",
+            "mode": "query"
+          }
+        },
+        "46da6fba1f7342ac99d9216885e1db2d": {
+          "id": "46da6fba1f7342ac99d9216885e1db2d",
+          "stepType": "Decision",
+          "name": "Decision"
+        },
+        "a84fc1cb7a654909ad908fdb8ebe698e": {
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+      "value": {
+        "mode": "simple",
+        "value": "itsm"
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+      "label": "LiveAgent_application",
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+        "value": "(function execute() {\n    return gs.getProperty('glide.servlet.uri');\n})()\n"
+      },
+      "name": "baseUri",
+      "label": "baseUri",
+      "varType": "script",
+      "category": "vaVars"
+    },
+    "0798178fc66544c7bbdc5935cc102a49": {
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+      },
+      "name": "portalName",
+      "label": "portalName",
+      "varType": "script",
+      "category": "vaVars"
+    },
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+      "secure": false,
+      "encryptionSalt": {
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+        "mode": "simple"
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+      "encryptionHashFunction": "SHA-256"
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+      "id": "781aed2d9a9c474c897bbe2518528698",
+      "label": "User",
+      "name": "user",
+      "table": "sys_user",
+      "varType": "reference"
+    },
+    "44d0d3e6ebab4772a519bdd48bb91b66": {
+      "id": "44d0d3e6ebab4772a519bdd48bb91b66",
+      "name": "search_again",
+      "label": "Search Again",
+      "varType": "choice",
+      "choices": [
+        {
+          "label": "Yes",
+          "value": "0"
+        },
+        {
+          "label": "No",
+          "value": "1",
+          "checked": true
+        }
+      ],
+      "category": "vaInputs"
+    },
+    "c3a001ce55f34c198ee04b9389df0eee": {
+      "id": "c3a001ce55f34c198ee04b9389df0eee",
+      "name": "search_hardware",
+      "label": "Search Hardware",
+      "varType": "string",
+      "secure": false,
+      "category": "vaInputs",
+      "encryptionHashFunction": "SHA-256",
+      "encryptionSalt": {
+        "value": "MTYzMTY5MjI2Mzk0MCBWQSBEZXNpZ25lciBpcyBhd2Vzb21l",
+        "mode": "simple"
+      }
+    },
+    "412453b4f5274a8485a02da5be0dcea3": {
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+      "value": {
+        "mode": "simple",
+        "value": ""
+      },
+      "name": "catalog_item_id",
+      "label": "catalog_item_id",
+      "varType": "script",
+      "category": "vaVars"
+    },
+    "dc9ee5d3a1984b0c87482599923bf772": {
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+      "value": {
+        "value": "",
+        "mode": "simple"
+      },
+      "name": "is_conversational",
+      "label": "is_conversational",
+      "varType": "script",
+      "category": "vaVars"
+    },
+    "6585837d66ae4e4688ed88932cc11aba": {
+      "id": "6585837d66ae4e4688ed88932cc11aba",
+      "name": "search_software",
+      "label": "Search Software",
+      "varType": "string",
+      "secure": false,
+      "category": "vaInputs",
+      "encryptionHashFunction": "SHA-256",
+      "encryptionSalt": {
+        "value": "MTYzNzA2MzQ1Mjg3MSBWQSBEZXNpZ25lciBpcyBhd2Vzb21l",
+        "mode": "simple"
+      }
+    },
+    "b732f4736bd341f2884ab3112a5a94cb": {
+      "id": "b732f4736bd341f2884ab3112a5a94cb",
+      "name": "search",
+      "label": "Search",
+      "varType": "string",
+      "secure": false,
+      "category": "vaInputs",
+      "encryptionHashFunction": "SHA-256",
+      "encryptionSalt": {
+        "value": "MTYzNzA2MzQ2NjM1NyBWQSBEZXNpZ25lciBpcyBhd2Vzb21l",
+        "mode": "simple"
+      }
+    },
+    "8413d805eb2e4b548f9f64fffe11df39": {
+      "id": "8413d805eb2e4b548f9f64fffe11df39",
+      "value": {
+        "value": "",
+        "mode": "simple"
+      },
+      "name": "search_catalogitem",
+      "label": "search_catalogitem",
+      "varType": "script",
+      "category": "vaVars"
+    },
+    "5dd61d7564b24df3b2b377e24204a80e": {
+      "id": "5dd61d7564b24df3b2b377e24204a80e",
+      "value": {
+        "value": "",
+        "mode": "simple"
+      },
+      "name": "search_hardware",
+      "label": "search_hardware",
+      "varType": "script",
+      "category": "vaVars"
+    },
+    "0e730a23168d4366ac4b5607cfbbfd7d": {
+      "id": "0e730a23168d4366ac4b5607cfbbfd7d",
+      "value": {
+        "value": "",
+        "mode": "simple"
+      },
+      "name": "search_software",
+      "label": "search_software",
+      "varType": "script",
+      "category": "vaVars"
+    },
+    "2230ddf0fc124d4eae0fff5a28b1aee7": {
+      "id": "2230ddf0fc124d4eae0fff5a28b1aee7",
+      "value": {
+        "mode": "simple",
+        "value": "false"
+      },
+      "name": "search_again",
+      "label": "search_again",
+      "varType": "script",
+      "category": "vaVars"
+    },
+    "061f6822e8a24a4c9e794a67211c24ac": {
+      "id": "061f6822e8a24a4c9e794a67211c24ac",
+      "value": {
+        "mode": "simple",
+        "value": "false"
+      },
+      "name": "hardware_software_entity_searched",
+      "label": "hardware_software_entity_searched",
+      "varType": "script",
+      "category": "vaVars"
+    },
+    "4ea57dfac8884b99b29fde5a6f6496e7": {
+      "id": "4ea57dfac8884b99b29fde5a6f6496e7",
+      "value": {
+        "mode": "simple",
+        "value": "false"
+      },
+      "name": "query_search",
+      "label": "query_search",
+      "varType": "script",
+      "category": "vaVars"
+    },
+    "8980032262a44d3ba7d9c8b24e05c13a": {
+      "id": "8980032262a44d3ba7d9c8b24e05c13a",
+      "value": {
+        "value": "",
+        "mode": "simple"
+      },
+      "name": "image",
+      "label": "image",
+      "varType": "script",
+      "category": "vaVars"
+    },
+    "fe0c45043f794593a0207ceb2e89c831": {
+      "id": "fe0c45043f794593a0207ceb2e89c831",
+      "value": {
+        "value": "",
+        "mode": "simple"
+      },
+      "name": "item_title",
+      "label": "item_title",
+      "varType": "script",
+      "category": "vaVars"
+    },
+    "e9fd2130413c43ceb3ed98179dda2b42": {
+      "id": "e9fd2130413c43ceb3ed98179dda2b42",
+      "value": {
+        "value": "",
+        "mode": "simple"
+      },
+      "name": "itemJSON",
+      "label": "itemJSON",
+      "varType": "script",
+      "category": "vaVars"
+    },
+    "f6aaf41aea2f4d178fbcf6513c23b60f": {
+      "id": "f6aaf41aea2f4d178fbcf6513c23b60f",
+      "value": {
+        "value": "",
+        "mode": "simple"
+      },
+      "name": "search",
+      "label": "search",
+      "varType": "script",
+      "category": "vaVars"
+    },
+    "f322bc65dde34104b40e7455d0c4f641": {
+      "id": "f322bc65dde34104b40e7455d0c4f641",
+      "value": {
+        "mode": "simple",
+        "value": "false"
+      },
+      "name": "direct_search",
+      "label": "direct_search",
+      "varType": "script",
+      "category": "vaVars"
+    },
+    "01f5f298c22e4b999d8a871b19b97faf": {
+      "id": "01f5f298c22e4b999d8a871b19b97faf",
+      "name": "catalog_item_id",
+      "label": "Catalog_item_id",
+      "defaultValue": "catalog_item_id",
+      "varType": "string",
+      "category": "vaInputs",
+      "metadata": {
+        "libraryMappingType": "output"
+      },
+      "preventDisable": true
+    },
+    "d5e9975b29e54e0daf89994c04dda926": {
+      "id": "d5e9975b29e54e0daf89994c04dda926",
+      "name": "item_type",
+      "label": "Item_type",
+      "defaultValue": "item_type",
+      "varType": "string",
+      "category": "vaInputs",
+      "metadata": {
+        "libraryMappingType": "output"
+      },
+      "preventDisable": false
+    },
+    "5f40b37bed384e68aeecdd4285f57b25": {
+      "id": "5f40b37bed384e68aeecdd4285f57b25",
+      "name": "is_conversational",
+      "label": "Is_conversational",
+      "defaultValue": "is_conversational",
+      "varType": "string",
+      "category": "vaInputs",
+      "metadata": {
+        "libraryMappingType": "output"
+      },
+      "preventDisable": true
+    },
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+      "id": "c5d9ecee99a04e3c9a5f599398420975",
+      "value": {
+        "mode": "simple",
+        "value": "false"
+      },
+      "name": "hardware_software_entity_mapped",
+      "label": "hardware_software_entity_mapped",
+      "varType": "script",
+      "category": "vaVars"
+    },
+    "06db9811b6a743be83f4ba2bd53cd1b0": {
+      "id": "06db9811b6a743be83f4ba2bd53cd1b0",
+      "value": {
+        "value": "",
+        "mode": "simple"
+      },
+      "name": "record_table",
+      "label": "record_table",
+      "varType": "script",
+      "category": "vaVars"
+    },
+    "169d7e5a1fb54c32a673106720e788ec": {
+      "id": "169d7e5a1fb54c32a673106720e788ec",
+      "value": {
+        "value": "",
+        "mode": "simple"
+      },
+      "name": "record_id",
+      "label": "record_id",
+      "varType": "script",
+      "category": "vaVars"
+    },
+    "ad59df93d36b4fd682e42136627767bf": {
+      "id": "ad59df93d36b4fd682e42136627767bf",
+      "value": {
+        "value": "",
+        "mode": "simple"
+      },
+      "name": "recordLink",
+      "label": "recordLink",
+      "varType": "script",
+      "category": "vaVars"
+    },
+    "52fc12710b014da392327be5389a3538": {
+      "id": "52fc12710b014da392327be5389a3538",
+      "value": {
+        "mode": "simple",
+        "value": ""
+      },
+      "name": "isTaskBasedTable",
+      "label": "isTaskBasedTable",
+      "varType": "script",
+      "category": "vaVars"
+    },
+    "1b9584fb22ac4ae2a4906859389cfdef": {
+      "id": "1b9584fb22ac4ae2a4906859389cfdef",
+      "value": {
+        "mode": "simple",
+        "value": "true"
+      },
+      "name": "image_not_shown",
+      "label": "image_not_shown",
+      "varType": "script",
+      "category": "vaVars"
+    },
+    "db87d7726f524c77a6e86c309d49e914": {
+      "id": "db87d7726f524c77a6e86c309d49e914",
+      "name": "record_id",
+      "label": "Record_id",
+      "defaultValue": "record_id",
+      "varType": "string",
+      "category": "vaInputs",
+      "metadata": {
+        "libraryMappingType": "output"
+      },
+      "preventDisable": true
+    },
+    "910d01fd21fa449885d7dff4a83dc97f": {
+      "id": "910d01fd21fa449885d7dff4a83dc97f",
+      "name": "record_table",
+      "label": "Record_table",
+      "defaultValue": "record_table",
+      "varType": "string",
+      "category": "vaInputs",
+      "metadata": {
+        "libraryMappingType": "output"
+      },
+      "preventDisable": true
+    },
+    "a499b9761b8a4cd1af8893300f37e5a7": {
+      "id": "a499b9761b8a4cd1af8893300f37e5a7",
+      "name": "variables",
+      "label": "Variables",
+      "defaultValue": "variables",
+      "varType": "string",
+      "category": "vaInputs",
+      "metadata": {
+        "libraryMappingType": "output"
+      },
+      "preventDisable": false
+    }
+  }
+}</graph>
+        <key_phrases>Submit a request,Submit a request (Deprecated),Submit a request,request,buy,item,catalog,purchase,order,computer,phone,need,require,order software,install software,request software</key_phrases>
+        <library>false</library>
+        <live_agent>false</live_agent>
+        <name>Submit a request</name>
+        <nlu_intent/>
+        <nlu_intent_label/>
+        <nlu_model/>
+        <nlu_model_label/>
+        <nlu_provider/>
+        <palette_label/>
+        <roles/>
+        <secure_custom_input_control>false</secure_custom_input_control>
+        <source_topic_id>375155b0db3453005dd0dfea5e961934</source_topic_id>
+        <sys_class_name>sys_cb_topic</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2023-07-20 05:44:09</sys_created_on>
+        <sys_domain>global</sys_domain>
+        <sys_id>510dfe8347003110dc5b1916926d43c6</sys_id>
+        <sys_mod_count>1</sys_mod_count>
+        <sys_name>Submit a request</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_cb_topic_510dfe8347003110dc5b1916926d43c6</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2023-07-20 05:46:22</sys_updated_on>
+        <triggerable_by_notification>false</triggerable_by_notification>
+        <type>STANDARD</type>
+        <variables/>
+    </sys_cb_topic>
+    <sys_variable_value action="delete_multiple" query="document_key=510dfe8347003110dc5b1916926d43c6"/>
+</record_update>
diff --git a/update/sys_cb_topic_64bc3e8347003110dc5b1916926d4386.xml b/update/sys_cb_topic_64bc3e8347003110dc5b1916926d4386.xml
new file mode 100644
index 0000000000..d95b058c0d
--- /dev/null
+++ b/update/sys_cb_topic_64bc3e8347003110dc5b1916926d4386.xml
@@ -0,0 +1,379 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_cb_topic">
+    <sys_cb_topic action="INSERT_OR_UPDATE">
+        <applicability>(function execute() {
+    var gr = new GlideRecord('incident');
+    return gr.canCreate();
+})()
+</applicability>
+        <applicability_mode>script</applicability_mode>
+        <autopilot_topic>false</autopilot_topic>
+        <category>3efd22da0b203300a1b16c2367673a10</category>
+        <channels/>
+        <connect_queue/>
+        <description>ITSM conversation for creating incidents using Record Producer</description>
+        <expose_on_palette>false</expose_on_palette>
+        <flexible_conversation_switching>false</flexible_conversation_switching>
+        <graph>{
+  "graph_api_version": "1.0.41",
+  "goals": {
+    "primary": {
+      "id": "primary",
+      "trigger": {
+        "type": "primary"
+      },
+      "name": "primary",
+      "applicability": "",
+      "description": "",
+      "nodes": {
+        "56710783ecd841bebbd83efc4a70fdee": {
+          "id": "56710783ecd841bebbd83efc4a70fdee",
+          "stepType": "Start",
+          "name": "Start",
+          "greetingResponse": {
+            "mode": "simple",
+            "value": ""
+          }
+        },
+        "6a8bc95eee8048788a2c6b779eb54a7c": {
+          "id": "6a8bc95eee8048788a2c6b779eb54a7c",
+          "stepType": "TerminateGoal",
+          "name": "End",
+          "confirmationMessage": {
+            "mode": "simple",
+            "value": ""
+          }
+        },
+        "9465b820878b4af3b0f0a9f2ae8b4deb": {
+          "id": "9465b820878b4af3b0f0a9f2ae8b4deb",
+          "stepType": "ReusableTopic",
+          "name": "Request Catalog Item",
+          "fields": [],
+          "reusableTopicChoice": "Request Catalog Item",
+          "reusableTopicId": "a39acd71c3a3330012d1758a7ff57eb6",
+          "inputs": {
+            "catalog_item_id": {
+              "value": [
+                {
+                  "type": "paragraph",
+                  "children": [
+                    {
+                      "text": ""
+                    },
+                    {
+                      "text": "9531047253230010fa75ddeeff7b1262"
+                    },
+                    {
+                      "text": ""
+                    }
+                  ]
+                }
+              ],
+              "mode": "simple",
+              "type": "String"
+            },
+            "execute_contextual_search": {
+              "value": [
+                {
+                  "type": "paragraph",
+                  "children": [
+                    {
+                      "text": ""
+                    },
+                    {
+                      "text": "true"
+                    },
+                    {
+                      "text": ""
+                    }
+                  ]
+                }
+              ],
+              "mode": "simple",
+              "type": "String"
+            },
+            "confirm_catalog_item": {
+              "value": [
+                {
+                  "type": "paragraph",
+                  "children": [
+                    {
+                      "text": ""
+                    },
+                    {
+                      "text": "false"
+                    },
+                    {
+                      "text": ""
+                    }
+                  ]
+                }
+              ],
+              "mode": "simple",
+              "type": "String"
+            }
+          },
+          "outputs": [
+            {
+              "id": "01dfccc991ed47e0a1fad4b43be0ce0b",
+              "value": "record_id",
+              "mapping": "record_id",
+              "preventDisable": true
+            },
+            {
+              "id": "1db0c6a66c3f456c82b673df94349886",
+              "value": "record_table",
+              "mapping": "record_table",
+              "preventDisable": true
+            },
+            {
+              "id": "4836b101eab64dec95e1902b33b57ea3",
+              "value": "variables",
+              "mapping": "variables",
+              "preventDisable": false
+            }
+          ],
+          "variableIds": [
+            "01dfccc991ed47e0a1fad4b43be0ce0b",
+            "1db0c6a66c3f456c82b673df94349886",
+            "4836b101eab64dec95e1902b33b57ea3"
+          ],
+          "outdatedNote": false,
+          "applicability": {
+            "value": "",
+            "mode": "query"
+          }
+        },
+        "e62054c5565f456893d0b7e62e76a9d0": {
+          "id": "e62054c5565f456893d0b7e62e76a9d0",
+          "stepType": "Decision",
+          "name": "Decision"
+        },
+        "129e51a295b243778c0a4fa48bac8394": {
+          "id": "129e51a295b243778c0a4fa48bac8394",
+          "stepType": "TextOutput",
+          "name": "Request Complete Message",
+          "value": [
+            {
+              "value": [
+                {
+                  "type": "paragraph",
+                  "children": [
+                    {
+                      "text": ""
+                    },
+                    {
+                      "text": "Your request has been submitted. Here are the details :"
+                    },
+                    {
+                      "text": ""
+                    }
+                  ]
+                }
+              ],
+              "mode": "simple"
+            }
+          ],
+          "applicability": {
+            "value": "",
+            "mode": "query"
+          },
+          "secure": false
+        },
+        "b3658656f8b445f694679f91bc94887e": {
+          "id": "b3658656f8b445f694679f91bc94887e",
+          "stepType": "LinkOutput",
+          "name": "Inserted Record Link",
+          "url": {
+            "value": "(function execute() {\n    var tableName = vaInputs.record_table.getValue();\n    var recordId = vaInputs.record_id.getValue();\n    return vaVars.baseUri + vaVars.portalName + \"?id=form&amp;table=\"+ tableName  + \"&amp;sys_id=\" + recordId;\n})()\n",
+            "mode": "script"
+          },
+          "label": {
+            "value": "(function execute() {\n    var message = '';\n    var gr = new GlideRecord(vaInputs.record_table.getValue());\n    if (gr.get(vaInputs.record_id.getValue()))\n        message = gs.getMessage('View submitted request ({0})', gr.getDisplayValue(gr.getDisplayName()));\n\n    return message;\n})()\n",
+            "mode": "script"
+          },
+          "header": {
+            "value": "(function execute() {\n    return '';\n})()\n",
+            "mode": "script"
+          },
+          "applicability": {
+            "value": "",
+            "mode": "query"
+          },
+          "linkType": "single",
+          "introMsg": {
+            "value": "",
+            "mode": "simple"
+          },
+          "listOfLinks": ""
+        }
+      },
+      "edges": [
+        {
+          "id": "3c03a3ce9fd94b1fbab664ab1b4e2c1b",
+          "edgeType": "Edge",
+          "source": "56710783ecd841bebbd83efc4a70fdee",
+          "target": "9465b820878b4af3b0f0a9f2ae8b4deb",
+          "sourcePort": "",
+          "targetPort": ""
+        },
+        {
+          "id": "76ac3ee9cd114ba5a478ffd8a9fda846",
+          "edgeType": "Edge",
+          "source": "9465b820878b4af3b0f0a9f2ae8b4deb",
+          "target": "e62054c5565f456893d0b7e62e76a9d0",
+          "sourcePort": "",
+          "targetPort": ""
+        },
+        {
+          "id": "2a39cff84d95468f821c9180b17b25d2",
+          "edgeType": "Branch",
+          "source": "e62054c5565f456893d0b7e62e76a9d0",
+          "target": "6a8bc95eee8048788a2c6b779eb54a7c",
+          "sourcePort": "",
+          "targetPort": "",
+          "expression": {
+            "value": "record_idEMPTYSTRING",
+            "mode": "query"
+          },
+          "label": "Catalog Request Not Complete"
+        },
+        {
+          "id": "7728fe44bbd44f0588bf286ffe69b395",
+          "edgeType": "Branch",
+          "source": "e62054c5565f456893d0b7e62e76a9d0",
+          "target": "129e51a295b243778c0a4fa48bac8394",
+          "sourcePort": "",
+          "targetPort": "",
+          "expression": {
+            "mode": "script",
+            "value": "(function execute() {\n    return !!vaInputs.record_id.getValue() &amp;&amp; vaInputs.record_id.getValue() != '-1';\n})()\n"
+          },
+          "label": "Catalog Request Complete"
+        },
+        {
+          "id": "225d972c74c546b19d25c435e3cebc48",
+          "edgeType": "Edge",
+          "source": "129e51a295b243778c0a4fa48bac8394",
+          "target": "b3658656f8b445f694679f91bc94887e",
+          "sourcePort": "",
+          "targetPort": ""
+        },
+        {
+          "id": "64d3646e9d034e5b88f5a62c9087b1c2",
+          "edgeType": "Edge",
+          "source": "b3658656f8b445f694679f91bc94887e",
+          "target": "6a8bc95eee8048788a2c6b779eb54a7c",
+          "sourcePort": "",
+          "targetPort": ""
+        }
+      ]
+    }
+  },
+  "variables": {
+    "f2ebd6121e2849859b6077fb842f32f2": {
+      "id": "f2ebd6121e2849859b6077fb842f32f2",
+      "name": "LiveAgent_application",
+      "value": {
+        "mode": "simple",
+        "value": ""
+      },
+      "varType": "script",
+      "category": "vaVars"
+    },
+    "a8ed316249c6450d91a0b36382515f0f": {
+      "category": "vaInputs",
+      "id": "a8ed316249c6450d91a0b36382515f0f",
+      "label": "User",
+      "name": "user",
+      "table": "sys_user",
+      "varType": "reference"
+    },
+    "756f1b37b4914c808c35a75c63cfea3b": {
+      "id": "756f1b37b4914c808c35a75c63cfea3b",
+      "value": {
+        "mode": "script",
+        "value": "(function execute() {\n    return gs.getProperty('glide.servlet.uri');\n})()"
+      },
+      "name": "baseUri",
+      "label": "baseUri",
+      "varType": "script",
+      "category": "vaVars"
+    },
+    "54ff093db4324c549e6b8dea065b4ad2": {
+      "id": "54ff093db4324c549e6b8dea065b4ad2",
+      "value": {
+        "mode": "script",
+        "value": "(function execute() {\n    if (vaContext.deviceType == 'ios' || vaContext.deviceType == 'android')\n        return 'mesp';\n\n    return gs.getProperty('sn_itsm_va.com.snc.itsm.virtualagent.portal_url');\n})()"
+      },
+      "name": "portalName",
+      "label": "portalName",
+      "varType": "script",
+      "category": "vaVars"
+    },
+    "01dfccc991ed47e0a1fad4b43be0ce0b": {
+      "id": "01dfccc991ed47e0a1fad4b43be0ce0b",
+      "name": "record_id",
+      "label": "Record_id",
+      "defaultValue": "record_id",
+      "varType": "string",
+      "category": "vaInputs",
+      "metadata": {
+        "libraryMappingType": "output"
+      }
+    },
+    "1db0c6a66c3f456c82b673df94349886": {
+      "id": "1db0c6a66c3f456c82b673df94349886",
+      "name": "record_table",
+      "label": "Record_table",
+      "defaultValue": "record_table",
+      "varType": "string",
+      "category": "vaInputs",
+      "metadata": {
+        "libraryMappingType": "output"
+      }
+    },
+    "4836b101eab64dec95e1902b33b57ea3": {
+      "id": "4836b101eab64dec95e1902b33b57ea3",
+      "name": "variables",
+      "label": "Variables",
+      "defaultValue": "variables",
+      "varType": "string",
+      "category": "vaInputs",
+      "metadata": {
+        "libraryMappingType": "output"
+      }
+    }
+  }
+}</graph>
+        <key_phrases>Report IT Issue,Report IT Issue (Deprecated),Report IT Issue,create,open,incident,ticket,issue,broken,help,IT</key_phrases>
+        <library>false</library>
+        <live_agent>false</live_agent>
+        <name>Report IT Issue</name>
+        <nlu_intent/>
+        <nlu_intent_label/>
+        <nlu_model/>
+        <nlu_model_label/>
+        <nlu_provider/>
+        <palette_label/>
+        <roles/>
+        <secure_custom_input_control>false</secure_custom_input_control>
+        <source_topic_id>3b12f20b53630010fa75ddeeff7b12bf</source_topic_id>
+        <sys_class_name>sys_cb_topic</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2023-07-20 05:42:44</sys_created_on>
+        <sys_domain>global</sys_domain>
+        <sys_id>64bc3e8347003110dc5b1916926d4386</sys_id>
+        <sys_mod_count>1</sys_mod_count>
+        <sys_name>Report IT Issue</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_cb_topic_64bc3e8347003110dc5b1916926d4386</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2023-07-20 05:46:44</sys_updated_on>
+        <triggerable_by_notification>false</triggerable_by_notification>
+        <type>STANDARD</type>
+        <variables/>
+    </sys_cb_topic>
+    <sys_variable_value action="delete_multiple" query="document_key=64bc3e8347003110dc5b1916926d4386"/>
+</record_update>
diff --git a/update/sys_cs_topic_9a8d7e0747003110dc5b1916926d4341.xml b/update/sys_cs_topic_9a8d7e0747003110dc5b1916926d4341.xml
new file mode 100644
index 0000000000..eaca32f66c
--- /dev/null
+++ b/update/sys_cs_topic_9a8d7e0747003110dc5b1916926d4341.xml
@@ -0,0 +1,51 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_cs_topic">
+    <sys_cs_topic action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <applicability>true</applicability>
+        <autopilot_topic>false</autopilot_topic>
+        <cb_topic_id display_value="Submit a request">510dfe8347003110dc5b1916926d43c6</cb_topic_id>
+        <channels/>
+        <definition>{"id":"510dfe8347003110dc5b1916926d43c6","name":"Submit a request","system_topic":false,"autopilot_topic":false,"vendor_id":"c2f0b8f187033200246ddd4c97cb0bb9","description":"Submit a request","applicability":"true","categories":[],"key_phrases":["Submit a request","Submit a request (Deprecated)","Submit a request","request","buy","item","catalog","purchase","order","computer","phone","need","require","order software","install software","request software"],"variables":[{"name":"LiveAgent_application","type":"java.lang.Object","init_value":"\"itsm\""},{"name":"baseUri","type":"java.lang.Object","init_value":"(function execute() {\n    return gs.getProperty('glide.servlet.uri');\n})()\n"},{"name":"portalName","type":"java.lang.Object","init_value":"(function execute() {\n    if (vaContext.deviceType == 'ios' || vaContext.deviceType == 'android')\n        return 'mesp';\n\n    return gs.getProperty('sn_itsm_va.com.snc.itsm.virtualagent.portal_url');\n})()\n"},{"name":"catalog_item_id","type":"java.lang.Object"},{"name":"is_conversational","type":"java.lang.Object"},{"name":"search_catalogitem","type":"java.lang.Object"},{"name":"search_hardware","type":"java.lang.Object"},{"name":"search_software","type":"java.lang.Object"},{"name":"search_again","type":"java.lang.Object","init_value":"false"},{"name":"hardware_software_entity_searched","type":"java.lang.Object","init_value":"false"},{"name":"query_search","type":"java.lang.Object","init_value":"false"},{"name":"image","type":"java.lang.Object"},{"name":"item_title","type":"java.lang.Object"},{"name":"itemJSON","type":"java.lang.Object"},{"name":"search","type":"java.lang.Object"},{"name":"direct_search","type":"java.lang.Object","init_value":"false"},{"name":"hardware_software_entity_mapped","type":"java.lang.Object","init_value":"false"},{"name":"record_table","type":"java.lang.Object"},{"name":"record_id","type":"java.lang.Object"},{"name":"recordLink","type":"java.lang.Object"},{"name":"isTaskBasedTable","type":"java.lang.Object"},{"name":"image_not_shown","type":"java.lang.Object","init_value":"true"},{"name":"optionsCount_44d0d3e6ebab4772a519bdd48bb91b66","type":"java.lang.Object"},{"name":"__multipart_total__33047739e6aa45e084f672e95245d802","type":"java.lang.Object"},{"name":"__multipart_idx__33047739e6aa45e084f672e95245d802","type":"java.lang.Object"},{"name":"__multipart_valid__33047739e6aa45e084f672e95245d802","type":"java.lang.Object"},{"name":"__segment_trigger_2bc1cd11e6d04b359e4fcdb3f57bb68f_done","type":"java.lang.Object","init_value":"false"},{"name":"previous_graph_node","type":"java.lang.Object"}],"fields":[{"type":"String","name":"search_catalogitem","unique":false,"key_phrases":[],"mask_type":"NONE","list":false,"static_enum_list":[],"encrypt_if_secure":true},{"type":"Reference","table_name":"sys_user","name":"user","unique":false,"key_phrases":[],"mask_type":"NONE","list":false,"static_enum_list":[]},{"type":"ID","name":"search_again","unique":false,"key_phrases":[],"mask_type":"NONE","list":false,"static_enum_list":[],"dynamic_enum_list":{"name":"search_again","props":[{"name":"value","isItemValue":true,"isPicture":false},{"name":"label","isItemValue":false,"isPicture":false}]},"binding":{"write_to":[],"enum_list":{"expression":"(function execute() {var vaRuntimeUtil = new global.VaTopicRuntimeUtil();vaVars.optionsCount_44d0d3e6ebab4772a519bdd48bb91b66 = 0; var funcObj = {\"buildOptions\": function() {return [{\"value\":\"0\",\"label\":gs.getMessageLang(\"Yes\", vaContext.getRequesterLang())},{\"value\":\"1\",\"label\":gs.getMessageLang(\"No\", vaContext.getRequesterLang())}];}};function isValid(option) {return !gs.nil(option) &amp;&amp; !gs.nil(option.value) &amp;&amp; !gs.nil(option.label);}function fixInvalid(invalidOption) {var fixedOption = {'value': 'no_data', 'label': 'no_data'};if (!gs.nil(invalidOption)) {fixedOption.value = !gs.nil(invalidOption.value) ? invalidOption.value : fixedOption.value;fixedOption.label = !gs.nil(invalidOption.label) ? invalidOption.label : fixedOption.label;}return fixedOption;}function normalizeKeys(obj){Object.keys(obj).forEach(function (key) {var k = key.toLowerCase();if (k !== key) {obj[k] = obj[key];delete obj[key];}});return (obj);}var choiceOptions = [];choiceOptions = 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For example:\n\n       if (vaInputs.first_name == 'Bill') {\n           return gs.getMessageLang(\"hi there {0}\", vaContext.getRequesterLang(), [vaInputs.first_name]);\n       } else {\n           return gs.getMessageLang(\"how are you {0}\", vaContext.getRequesterLang(), [vaInputs.last_name]);\n       }\n    */\n    return vaVars.baseUri + vaVars.image;\n})()\n;var altText=\"\";return (function execute() {if (gs.nil(url)) return;var outMsg = new sn_cs.SinglePartOutMsg();outMsg.setImagePart(url, altText);return outMsg;})();})();(function() {vaInputs.__silent_ScriptedAction_54ce0e40c2294dffa7343cbc5913b193.reset();})();}else{(function() {vaInputs.__silent_ScriptedAction_54ce0e40c2294dffa7343cbc5913b193.reset();})();ackMsg=null;}ackMsg;"},{"name":"__silent_ImageOutputPrompt_c3a1bedde34e421586b6e6f64d570b87","applicable":"vaVars.previous_graph_node==\"Is 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ackMsg=null;ackMsg=(function execute() {var textVariations = [function() { return gs.getMessageLang(\"OK, let's try again.\", vaContext.getRequesterLang()) }];var index = Math.floor(Math.random() * textVariations.length);return textVariations[index]();})();(function() {vaInputs.__silent_ScriptedAction_2e4a067146c24c2a9408dc7379e69bba.reset();})();ackMsg;","acknowledge_msg_mask_type":"NONE"},{"name":"__silent_TextOutputPrompt_96860b335bbc497ab8bcf0962f0a7964","applicable":"vaVars.previous_graph_node==\"Set variables___54ce0e40c2294dffa7343cbc5913b193\"","direction":"Input","required":true,"prompt_msg":"vaVars.previous_graph_node=\"Description___96860b335bbc497ab8bcf0962f0a7964\";var promptMsg=null;var applies=(function execute() {\n    return vaInputs.catalog_item_id  != 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(vaVars.catalog_item_id == '') {\\n        return vaInputs.catalog_item_id.toString()\\n    }\\n\\n    else\\n        return 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For example:\n\n       var applicability = vaInputs.first_name == 'Bill' ? true : false;\n       return applicability;\n    */\n    return vaInputs.catalog_item_id != '-1';\n})()\n;if(applies){}else{vaInputs.__silent_LinkOutputPrompt_84e4d4dda02343329c0622de06966dac=\"\";}vaInputs.__silent_LinkOutputPrompt_84e4d4dda02343329c0622de06966dac=true;null;","confirm_msg_on_default_value":{"msg":"","val_for_confirm":true},"nlu_text_input":false,"nlu_confirmation_prompt":false,"acknowledge_msg":"vaVars.previous_graph_node=\"Link Output___84e4d4dda02343329c0622de06966dac\";var ackMsg=null;var applies=(function execute() {\n    /* Return true or false to indicate if the topic or topic node can run\n       and be discoverable (or not).  For example:\n\n       var applicability = vaInputs.first_name == 'Bill' ? true : false;\n       return applicability;\n    */\n    return vaInputs.catalog_item_id != '-1';\n})()\n;if(applies){ackMsg=(function execute() {\nvar header=gs.getMessageLang(\"Use the link below to submit your request:\", vaContext.getRequesterLang());var label=(function execute() {\n    var item = new sn_sc.CatItem(vaInputs.catalog_item_id);\n    if (item) {\n        var catItemJson = item.read({\n            'name' : ''\n        }, false);\n        return catItemJson.name || '';\n    }\n    return '';\n})()\n;var url=(function execute() {\n    var item = new sn_sc.CatItem(vaInputs.catalog_item_id);\n\n    if (item &amp;&amp; item.getRecordClass() === \"sc_cat_item_guide\")\n        return vaVars.baseUri + vaVars.portalName + '?id=sc_cat_item_guide&amp;sys_id=' + vaInputs.catalog_item_id + '&amp;referrer=va';\n    \n    return vaVars.baseUri + vaVars.portalName + '?id=sc_cat_item&amp;sys_id=' + vaInputs.catalog_item_id + '&amp;referrer=va';\n})();if (gs.nil(url)) return;var outMsg = new sn_cs.SinglePartOutMsg();outMsg.setLinkPart(header, label ? label : url, url);return outMsg;})();(function() {vaInputs.__silent_LibraryCall_0ba84c44a7694bf6a4b07dbfeca21dcf.reset();})();}else{(function() {vaInputs.__silent_LibraryCall_0ba84c44a7694bf6a4b07dbfeca21dcf.reset();})();ackMsg=null;}ackMsg;"},{"name":"__silent_LibraryCall_0ba84c44a7694bf6a4b07dbfeca21dcf","applicable":"vaVars.previous_graph_node==\"Link Output___84e4d4dda02343329c0622de06966dac\"","direction":"Input","required":true,"prompt_msg":"vaVars.previous_graph_node=\"Deflection: Link Provided___0ba84c44a7694bf6a4b07dbfeca21dcf\";var promptMsg=null;var applies=(function execute() {\n    /* Return true or false to indicate if the topic or topic node can run\n       and be discoverable (or not).  For example:\n\n       var applicability = vaInputs.first_name == 'Bill' ? true : false;\n       return applicability;\n    */\n    return vaInputs.catalog_item_id != '-1';\n})()\n;if(applies){(function execute() {(function execute() {vaSystem.invokeSubTopic('Deflection', JSON.stringify({\"type\":\"LibraryCall\",\"type\":\"LibraryCall\",\"library_topic_name\":\"Deflection\",\"library_topic_id\":\"7fb4ca055303201033cdddeeff7b12b3\",\"parameter-mappings\":[{\"parameter-name\":\"deflection_configuration\",\"value\":{\"type\":\"String\",\"type\":\"String\",\"mode\":\"string\",\"value\":\"5292005253213010000dddeeff7b126c\"},\"metadata\":{\"type\":\"Reference\",\"list\":false,\"use_items\":false,\"table\":\"ssa_deflection_configuration\"}},{\"parameter-name\":\"deflection_pattern\",\"value\":{\"type\":\"String\",\"type\":\"String\",\"mode\":\"string\",\"value\":\"6eb34c5253213010000dddeeff7b12be\"},\"metadata\":{\"type\":\"Reference\",\"list\":false,\"use_items\":false,\"table\":\"ssa_deflection_pattern\"}},{\"parameter-name\":\"activity_table\",\"value\":{\"type\":\"String\",\"type\":\"String\",\"mode\":\"string\",\"value\":\"\"},\"metadata\":{\"type\":\"String\",\"list\":false,\"use_items\":false}},{\"parameter-name\":\"activity_ids\",\"value\":{\"type\":\"String\",\"type\":\"String\",\"mode\":\"string\",\"value\":\"\"},\"metadata\":{\"type\":\"String\",\"list\":false,\"use_items\":false}}],\"return-value-mappings\":[],\"id\":\"0ba84c44a7694bf6a4b07dbfeca21dcf\",\"name\":\"Deflection: Link Provided\",\"goal_id\":\"primary\",\"applicability\":{\"type\":\"Applicability\",\"type\":\"Applicability\",\"mode\":\"script\",\"value\":\"(function execute() {\\n    /* Return true or false to indicate if the topic or topic node can run\\n       and be discoverable (or not).  For example:\\n\\n       var applicability = vaInputs.first_name == 'Bill' ? true : false;\\n       return applicability;\\n    */\\n    return vaInputs.catalog_item_id != '-1';\\n})()\\n\"}}));})();})();}else{vaInputs.__silent_LibraryCall_0ba84c44a7694bf6a4b07dbfeca21dcf=\"\";}vaInputs.__silent_LibraryCall_0ba84c44a7694bf6a4b07dbfeca21dcf=true;null;","confirm_msg_on_default_value":{"msg":"","val_for_confirm":true},"nlu_text_input":false,"nlu_confirmation_prompt":false,"acknowledge_msg":"vaVars.previous_graph_node=\"Deflection: Link Provided___0ba84c44a7694bf6a4b07dbfeca21dcf\";var ackMsg=null;var applies=(function execute() {\n    /* Return true or false to indicate if the topic or topic node can run\n       and be discoverable (or not).  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gr.parent.getTableName() == 'task')\n    }\n\n\n    var pageId = 'form';\n    if (vaVars.isTaskBasedTable)\n        pageId = 'ticket';\n\n    var link = '';\n    var screenId = '';\n    if (vaVars.portalName === 'mesp') {\n        var mobileDLink = new global.MobileDeepLinkGenerator('request');\n        if (tableName == 'sc_req_item')\n            screenId = '7516f9d787232300e0ef0cf888cb0b4d';\n        else if (tableName == 'sc_request')\n            screenId = '276dd3edb79033001befcd58de11a9c7';\n        else if (tableName == 'incident')\n            screenId = 'ebb94d9c0f2033001befa68ca8767e4e';\n        else\n            screenId = 'd39eb2db87772300e0ef0cf888cb0bcb';\n\n        link = mobileDLink.getFormScreenLink(screenId, tableName, recordId);\n    } else\n        link = vaVars.baseUri + vaVars.portalName + \"?id=\" + pageId + \"&amp;table=\" + tableName + \"&amp;sys_id=\" + recordId;\n\n    vaVars.recordLink = link;\n})()\n;})();vaInputs.__silent_ScriptedAction_100f9eed370c4b55a529238f93319d36=true;null;","confirm_msg_on_default_value":{"msg":"","val_for_confirm":true},"nlu_text_input":false,"nlu_confirmation_prompt":false,"acknowledge_msg":"vaVars.previous_graph_node=\"Process end state details___100f9eed370c4b55a529238f93319d36\";var ackMsg=null;ackMsg=null;(function() {vaInputs.__silent_Decision_46da6fba1f7342ac99d9216885e1db2d.reset();})();(function() {vaInputs.__silent_Branch_bd39910293a24336a3c0751322cf189b.reset();})();(function() {vaInputs.__silent_Branch_424c32f9012a4ede8e919ed819eeb6d8.reset();})();ackMsg;"},{"name":"search","applicable":"(vaVars.previous_graph_node==\"Set variables___fb98892ef3bd408eaa58753c9f06fdee\" || vaVars.previous_graph_node==\"Search Software___001881a679cd4e549ef63c3baf639f11\")","direction":"Input","required":true,"prompt_msg":"vaVars.previous_graph_node=\"Search___4f117d8e49bd4f5984b505381270bb57\";var promptMsg=null;var applies=((gs.nil(vaInputs.search_catalogitem)) &amp;&amp; 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(function execute() {\n    return vaVars.isTaskBasedTable;\n})()\n","direction":"Input","required":true,"prompt_msg":"vaVars.previous_graph_node=\"Task based table___bd39910293a24336a3c0751322cf189b\";vaInputs.__silent_Branch_bd39910293a24336a3c0751322cf189b=true;null;","confirm_msg_on_default_value":{"msg":"","val_for_confirm":true},"nlu_text_input":false,"nlu_confirmation_prompt":false,"acknowledge_msg":"vaVars.previous_graph_node=\"Task based table___bd39910293a24336a3c0751322cf189b\";var ackMsg=null;ackMsg=null;(function() {vaInputs.__silent_TextOutputPrompt_a2ec739129ab4be980144da5360cc3b3.reset();})();ackMsg;"},{"name":"__silent_Branch_424c32f9012a4ede8e919ed819eeb6d8","applicable":"vaVars.previous_graph_node==\"Decision___46da6fba1f7342ac99d9216885e1db2d\" &amp;&amp; (function execute() {\n    return !vaVars.isTaskBasedTable;\n})()\n","direction":"Input","required":true,"prompt_msg":"vaVars.previous_graph_node=\"Non-Task based table___424c32f9012a4ede8e919ed819eeb6d8\";vaInputs.__silent_Branch_424c32f9012a4ede8e919ed819eeb6d8=true;null;","confirm_msg_on_default_value":{"msg":"","val_for_confirm":true},"nlu_text_input":false,"nlu_confirmation_prompt":false,"acknowledge_msg":"vaVars.previous_graph_node=\"Non-Task based table___424c32f9012a4ede8e919ed819eeb6d8\";var ackMsg=null;ackMsg=null;(function() {vaInputs.__silent_LinkOutputPrompt_a84fc1cb7a654909ad908fdb8ebe698e.reset();})();ackMsg;"},{"name":"__silent_ScriptedAction_fb98892ef3bd408eaa58753c9f06fdee","applicable":"(vaVars.previous_graph_node==\"Yes___98fc75b546af4e2d93965b1060da9717\" || vaVars.previous_graph_node==\"No___ae5c678320fd48888fb48d5527b5ec14\")","direction":"Input","required":true,"prompt_msg":"vaVars.previous_graph_node=\"Set variables___fb98892ef3bd408eaa58753c9f06fdee\";(function execute() {(function execute() {\n    vaInputs.search_catalogitem = '';\n    vaInputs.search_hardware = '';\n    vaInputs.search_software = '';\n    vaVars.search_catalogitem = '';\n    vaVars.search_hardware = '';\n    vaVars.search_software = '';\n    vaInputs.catalog_item_id = '';\n    vaVars.catalog_item_id = '';\n    vaVars.query_search = true;\n})()\n;})();vaInputs.__silent_ScriptedAction_fb98892ef3bd408eaa58753c9f06fdee=true;null;","confirm_msg_on_default_value":{"msg":"","val_for_confirm":true},"nlu_text_input":false,"nlu_confirmation_prompt":false,"acknowledge_msg":"vaVars.previous_graph_node=\"Set variables___fb98892ef3bd408eaa58753c9f06fdee\";var ackMsg=null;ackMsg=null;vaInputs.search.reset();(function() {vaInputs.search.reset();})();ackMsg;"},{"name":"__silent_LibraryCall_3f9e2f45ad094817b6ab5355417dc6af","applicable":"(vaVars.previous_graph_node==\"Hardware/Software Search___e44c6ad36c654e11a39396ebc90f3225\" || vaVars.previous_graph_node==\"Set search term___b4dad30ef5674c8eb6f5332e23539ccf\")","direction":"Input","required":true,"prompt_msg":"vaVars.previous_graph_node=\"Search Catalog Item___3f9e2f45ad094817b6ab5355417dc6af\";var promptMsg=null;var applies=(function execute() {\n    return vaVars.search_again || !vaVars.catalog_item_id;\n})()\n;if(applies){(function execute() {(function execute() {vaSystem.invokeSubTopic('Search Catalog Item', JSON.stringify({\"type\":\"LibraryCall\",\"type\":\"LibraryCall\",\"library_topic_name\":\"Search Catalog Item\",\"library_topic_id\":\"ccaacd71c3a3330012d1758a7ff57ecd\",\"parameter-mappings\":[{\"parameter-name\":\"catalogs\",\"value\":{\"type\":\"String\",\"type\":\"String\",\"mode\":\"script\",\"value\":\"(function execute() {\\n    function getCatalogM2M(portalId) {\\n        var gr = new GlideRecord('m2m_sp_portal_catalog');\\n        if (gr.isValid()) {\\n            gr.addActiveQuery();\\n            gr.addQuery('sp_portal', portalId);\\n            gr.addQuery('sc_catalog.active', true);\\n            gr.orderBy('order');\\n            gr.orderBy('sc_catalog.active');\\n        }\\n        else {\\n            gr = new GlideRecord('sp_portal');\\n            gr.addQuery('sys_id', portalId);\\n        }\\n        gr.setWorkflow(false)\\n        gr.query();\\n        return gr;\\n    }\\n    var suffix = vaVars.portalName;\\n    if (suffix) {\\n        var catalogs = \\\"\\\";\\n        var gr = new GlideRecord('sp_portal');\\n        gr.addQuery('url_suffix', suffix);\\n        gr.setWorkflow(false)\\n        gr.query();\\n        gr.next();\\n        var portalId = gr.getUniqueValue();\\n        vaVars.portalId = portalId;\\n        var m2mGR = getCatalogM2M(portalId);\\n        if (m2mGR.getRowCount() &gt; 0) {\\n            m2mGR.next();\\n            catalogs += m2mGR.getValue('sc_catalog');\\n            while (m2mGR.next()) {\\n                catalogs += ',';\\n                catalogs += m2mGR.getValue('sc_catalog')\\n\\n            }\\n        }\\n        return catalogs;\\n    }\\n    return '';\\n})()\\n\"},\"metadata\":{\"type\":\"String\",\"list\":false,\"use_items\":false}},{\"parameter-name\":\"query_term\",\"value\":{\"type\":\"String\",\"type\":\"String\",\"mode\":\"script\",\"value\":\"(function execute() {\\n    if (vaVars.search_catalogitem != '' &amp;&amp; !vaVars.search_again)\\n        return vaVars.search_catalogitem\\n\\n    if (vaVars.search_hardware != '')\\n        return vaVars.search_hardware\\n    else if (vaVars.search_software != '')\\n        return vaVars.search_software\\n    else if (vaInputs.search != '')\\n        return vaInputs.search\\n\\n})()\\n\"},\"metadata\":{\"type\":\"String\",\"list\":false,\"use_items\":false}},{\"parameter-name\":\"result_limit\",\"value\":{\"type\":\"String\",\"type\":\"String\",\"mode\":\"string\",\"value\":\"5\"},\"metadata\":{\"type\":\"String\",\"list\":false,\"use_items\":false}}],\"return-value-mappings\":[{\"main_topic_variable_namespace\":\"vaInputs\",\"library_topic_return_parameter_name\":\"catalog_item_id\",\"main_topic_mapped_variable_name\":\"catalog_item_id\"},{\"main_topic_variable_namespace\":\"vaInputs\",\"library_topic_return_parameter_name\":\"item_type\",\"main_topic_mapped_variable_name\":\"item_type\"},{\"main_topic_variable_namespace\":\"vaInputs\",\"library_topic_return_parameter_name\":\"is_conversational\",\"main_topic_mapped_variable_name\":\"is_conversational\"}],\"id\":\"3f9e2f45ad094817b6ab5355417dc6af\",\"name\":\"Search Catalog Item\",\"goal_id\":\"primary\",\"applicability\":{\"type\":\"Applicability\",\"type\":\"Applicability\",\"mode\":\"script\",\"value\":\"(function execute() {\\n    return vaVars.search_again || !vaVars.catalog_item_id;\\n})()\\n\"}}));})();})();}else{vaInputs.__silent_LibraryCall_3f9e2f45ad094817b6ab5355417dc6af=\"\";}vaInputs.__silent_LibraryCall_3f9e2f45ad094817b6ab5355417dc6af=true;null;","confirm_msg_on_default_value":{"msg":"","val_for_confirm":true},"nlu_text_input":false,"nlu_confirmation_prompt":false,"acknowledge_msg":"vaVars.previous_graph_node=\"Search Catalog Item___3f9e2f45ad094817b6ab5355417dc6af\";var ackMsg=null;var applies=(function execute() {\n    return vaVars.search_again || !vaVars.catalog_item_id;\n})()\n;if(applies){ackMsg=null;(function() {vaInputs.__silent_ScriptedAction_bbfb481f00ba464d8332a76d8dd309af.reset();})();}else{(function() {vaInputs.__silent_ScriptedAction_bbfb481f00ba464d8332a76d8dd309af.reset();})();ackMsg=null;}ackMsg;"},{"name":"__silent_ScriptedAction_e44c6ad36c654e11a39396ebc90f3225","applicable":"vaVars.previous_graph_node==\"Yes___088f66235d834091adeeb9f601aad65c\"","direction":"Input","required":true,"prompt_msg":"vaVars.previous_graph_node=\"Hardware/Software Search___e44c6ad36c654e11a39396ebc90f3225\";(function execute() {(function execute() {\n    vaVars.hardware_software_entity_searched = true;\n})()\n;})();vaInputs.__silent_ScriptedAction_e44c6ad36c654e11a39396ebc90f3225=true;null;","confirm_msg_on_default_value":{"msg":"","val_for_confirm":true},"nlu_text_input":false,"nlu_confirmation_prompt":false,"acknowledge_msg":"vaVars.previous_graph_node=\"Hardware/Software Search___e44c6ad36c654e11a39396ebc90f3225\";var ackMsg=null;ackMsg=null;vaInputs.__silent_LibraryCall_3f9e2f45ad094817b6ab5355417dc6af.reset();(function() {vaInputs.__silent_LibraryCall_3f9e2f45ad094817b6ab5355417dc6af.reset();})();ackMsg;"},{"name":"__silent_TextOutputPrompt_a2ec739129ab4be980144da5360cc3b3","applicable":"vaVars.previous_graph_node==\"Task based table___bd39910293a24336a3c0751322cf189b\"","direction":"Input","required":true,"prompt_msg":"vaVars.previous_graph_node=\"Request Complete Message___a2ec739129ab4be980144da5360cc3b3\";vaInputs.__silent_TextOutputPrompt_a2ec739129ab4be980144da5360cc3b3=true;null;","confirm_msg_on_default_value":{"msg":"","val_for_confirm":true},"nlu_text_input":false,"nlu_confirmation_prompt":false,"acknowledge_msg":"vaVars.previous_graph_node=\"Request Complete Message___a2ec739129ab4be980144da5360cc3b3\";var ackMsg=null;ackMsg=(function execute() {var textVariations = [function() { return gs.getMessageLang(\"Your request has been submitted. Here are the details:\", vaContext.getRequesterLang()) }];var index = Math.floor(Math.random() * textVariations.length);return textVariations[index]();})();(function() {vaInputs.__silent_ScriptOutputPrompt_33047739e6aa45e084f672e95245d802.reset();})();ackMsg;","acknowledge_msg_mask_type":"NONE"},{"name":"__silent_LinkOutputPrompt_a84fc1cb7a654909ad908fdb8ebe698e","applicable":"vaVars.previous_graph_node==\"Non-Task based table___424c32f9012a4ede8e919ed819eeb6d8\"","direction":"Input","required":true,"prompt_msg":"vaVars.previous_graph_node=\"Submitted record link___a84fc1cb7a654909ad908fdb8ebe698e\";vaInputs.__silent_LinkOutputPrompt_a84fc1cb7a654909ad908fdb8ebe698e=true;null;","confirm_msg_on_default_value":{"msg":"","val_for_confirm":true},"nlu_text_input":false,"nlu_confirmation_prompt":false,"acknowledge_msg":"vaVars.previous_graph_node=\"Submitted record link___a84fc1cb7a654909ad908fdb8ebe698e\";var ackMsg=null;ackMsg=(function execute() {\nvar header=gs.getMessageLang(\"Your request has been submitted\", vaContext.getRequesterLang());var label=gs.getMessageLang(\"Click here to view the created record\", vaContext.getRequesterLang());var url=vaVars.recordLink;if (gs.nil(url)) return;var outMsg = new sn_cs.SinglePartOutMsg();outMsg.setLinkPart(header, label ? label : url, url);return outMsg;})();(function() {vaInputs.__silent_LibraryCall_4d136d9de00140c7b7fcd8df5fe7ab56.reset();})();ackMsg;"},{"name":"__silent_ScriptOutputPrompt_33047739e6aa45e084f672e95245d802","applicable":"vaVars.previous_graph_node==\"Request Complete Message___a2ec739129ab4be980144da5360cc3b3\"","direction":"Input","required":true,"prompt_msg":"vaVars.previous_graph_node=\"Submitted Request Record___33047739e6aa45e084f672e95245d802\";vaInputs.__silent_ScriptOutputPrompt_33047739e6aa45e084f672e95245d802=true;null;","confirm_msg_on_default_value":{"msg":"","val_for_confirm":true},"nlu_text_input":false,"nlu_confirmation_prompt":false,"acknowledge_msg":"vaVars.previous_graph_node=\"Submitted Request Record___33047739e6aa45e084f672e95245d802\";var ackMsg=null;ackMsg=(function execute() {\n   return (function execute() {\n    \n    var title = '';\n    var subtitle = '';\n    var fields = [];\n\n    var gr = new GlideRecord(vaVars.record_table);\n    gr.addQuery('sys_id',vaVars.record_id);\n    gr.query();\n    title = gr.getClassDisplayValue();\n    if(gr.next()){\n        subtitle = gr.getValue('task_effective_number').toString();\n        if (gr.isValidField('short_description')) {\n            fields.push({\n                \"fieldLabel\": gr.getElement('short_description').getLabel(),\n                \"fieldValue\": gr.getDisplayValue('short_description').toString()\n            });\n        }\n        if (gr.isValidField('state')) {\n            fields.push({\n                \"fieldLabel\": gr.getElement('state').getLabel(),\n                \"fieldValue\": gr.getDisplayValue('state').toString()\n            });\n        }\n    }\n    \n    var card_data = JSON.stringify({\n            \"title\":title,\n            \"subtitle\":subtitle,\n            \"fields\":fields,\n            \"url\":vaVars.recordLink.toString()\n      });\n    return vaSystem.renderCard(\"Card\", card_data); \n})();\n})();(function() {vaInputs.__silent_LibraryCall_4d136d9de00140c7b7fcd8df5fe7ab56.reset();})();ackMsg;"},{"name":"__silent_LibraryCall_4d136d9de00140c7b7fcd8df5fe7ab56","applicable":"(vaVars.previous_graph_node==\"Submitted Request Record___33047739e6aa45e084f672e95245d802\" || vaVars.previous_graph_node==\"Submitted record link___a84fc1cb7a654909ad908fdb8ebe698e\")","direction":"Input","required":true,"prompt_msg":"vaVars.previous_graph_node=\"Deflection: Request Complete___4d136d9de00140c7b7fcd8df5fe7ab56\";(function execute() {(function execute() {vaSystem.invokeSubTopic('Deflection', JSON.stringify({\"type\":\"LibraryCall\",\"type\":\"LibraryCall\",\"library_topic_name\":\"Deflection\",\"library_topic_id\":\"7fb4ca055303201033cdddeeff7b12b3\",\"parameter-mappings\":[{\"parameter-name\":\"deflection_configuration\",\"value\":{\"type\":\"String\",\"type\":\"String\",\"mode\":\"string\",\"value\":\"5292005253213010000dddeeff7b126c\"},\"metadata\":{\"type\":\"Reference\",\"list\":false,\"use_items\":false,\"table\":\"ssa_deflection_configuration\"}},{\"parameter-name\":\"deflection_pattern\",\"value\":{\"type\":\"String\",\"type\":\"String\",\"mode\":\"string\",\"value\":\"f063885253213010000dddeeff7b1221\"},\"metadata\":{\"type\":\"Reference\",\"list\":false,\"use_items\":false,\"table\":\"ssa_deflection_pattern\"}},{\"parameter-name\":\"activity_table\",\"value\":{\"type\":\"String\",\"type\":\"String\",\"mode\":\"string\",\"value\":\"{{vaInputs.record_table}}\"},\"metadata\":{\"type\":\"String\",\"list\":false,\"use_items\":false}},{\"parameter-name\":\"activity_ids\",\"value\":{\"type\":\"String\",\"type\":\"String\",\"mode\":\"string\",\"value\":\"{{vaInputs.record_id}}\"},\"metadata\":{\"type\":\"String\",\"list\":false,\"use_items\":false}}],\"return-value-mappings\":[],\"id\":\"4d136d9de00140c7b7fcd8df5fe7ab56\",\"name\":\"Deflection: Request Complete\",\"goal_id\":\"primary\",\"applicability\":{\"type\":\"Applicability\",\"type\":\"Applicability\",\"mode\":\"script\",\"value\":\"true\"}}));})();})();vaInputs.__silent_LibraryCall_4d136d9de00140c7b7fcd8df5fe7ab56=true;null;","confirm_msg_on_default_value":{"msg":"","val_for_confirm":true},"nlu_text_input":false,"nlu_confirmation_prompt":false,"acknowledge_msg":"vaVars.previous_graph_node=\"Deflection: Request Complete___4d136d9de00140c7b7fcd8df5fe7ab56\";var ackMsg=null;ackMsg=null;(function() {vaInputs.__silent_TerminateGoal_af79d80af560439ab06fd26329f45eaf.reset();})();ackMsg;"},{"name":"__silent_TerminateGoal_af79d80af560439ab06fd26329f45eaf","applicable":"(vaVars.previous_graph_node==\"No Deflection___efdd7c71056d425e8f3ee4bb7ad5c7f9\" || vaVars.previous_graph_node==\"Deflection: Request Complete___4d136d9de00140c7b7fcd8df5fe7ab56\")","direction":"Input","required":true,"prompt_msg":"vaVars.previous_graph_node=\"End___af79d80af560439ab06fd26329f45eaf\";vaInputs.__silent_TerminateGoal_af79d80af560439ab06fd26329f45eaf=true;null;","confirm_msg_on_default_value":{"msg":"","val_for_confirm":true},"nlu_text_input":false,"nlu_confirmation_prompt":false,"acknowledge_msg":"vaVars.previous_graph_node=\"End___af79d80af560439ab06fd26329f45eaf\";var ackMsg=null;ackMsg=null;vaVars.__segment_trigger_2bc1cd11e6d04b359e4fcdb3f57bb68f_done=true;ackMsg;"}],"variables_update":[]}],"roles":[],"active":true,"published":true,"library":false,"expose_on_palette":false,"palette_label":"","flexible_conversation_switching":false,"design_categories":[{"name":"ITSM Self Service","visible":false,"sysId":"3efd22da0b203300a1b16c2367673a10"}],"nlu_provider":"","nlu_model":"","nlu_intent":"","topic_type":"STANDARD","channels":[],"triggerable_by_notification":false,"secure_custom_input_control":false,"score":0.0,"visible":true,"discoverable":true,"sys_scope":"6ead8e780f603200cd674f8ce1050ed1","sys_domain":"global","title":"Submit a request","nlu_intent_label":"","nlu_model_label":""}</definition>
+        <design_category>3efd22da0b203300a1b16c2367673a10</design_category>
+        <discoverable>true</discoverable>
+        <expose_on_palette>false</expose_on_palette>
+        <fields/>
+        <flexible_conversation_switching>false</flexible_conversation_switching>
+        <is_system_topic>false</is_system_topic>
+        <key_phrases>Submit a request Submit a request (Deprecated) Submit a request request buy item catalog purchase order computer phone need require order software install software request software</key_phrases>
+        <last_published_on>2023-07-20 05:46:24</last_published_on>
+        <library>false</library>
+        <library_usage>null</library_usage>
+        <metaphone/>
+        <name>Submit a request</name>
+        <nlu_intent/>
+        <nlu_intent_label/>
+        <nlu_model/>
+        <nlu_model_label/>
+        <nlu_provider/>
+        <palette_label/>
+        <published>true</published>
+        <roles/>
+        <secure_custom_input_control>false</secure_custom_input_control>
+        <sys_class_name>sys_cs_topic</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2023-07-20 05:46:24</sys_created_on>
+        <sys_domain>global</sys_domain>
+        <sys_id>9a8d7e0747003110dc5b1916926d4341</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>Submit a request</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_cs_topic_9a8d7e0747003110dc5b1916926d4341</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2023-07-20 05:46:24</sys_updated_on>
+        <title>Submit a request</title>
+        <triggerable_by_notification>false</triggerable_by_notification>
+        <type>STANDARD</type>
+        <vendor display_value="ServiceNow">c2f0b8f187033200246ddd4c97cb0bb9</vendor>
+        <visible>true</visible>
+    </sys_cs_topic>
+    <sys_variable_value action="delete_multiple" query="document_key=9a8d7e0747003110dc5b1916926d4341"/>
+    <sys_translated_text action="delete_multiple" query="documentkey=9a8d7e0747003110dc5b1916926d4341"/>
+</record_update>
diff --git a/update/sys_cs_topic_e79dfe0747003110dc5b1916926d4302.xml b/update/sys_cs_topic_e79dfe0747003110dc5b1916926d4302.xml
new file mode 100644
index 0000000000..0e548086dd
--- /dev/null
+++ b/update/sys_cs_topic_e79dfe0747003110dc5b1916926d4302.xml
@@ -0,0 +1,55 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_cs_topic">
+    <sys_cs_topic action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <applicability>(function execute() {
+    var gr = new GlideRecord('incident');
+    return gr.canCreate();
+})()
+</applicability>
+        <autopilot_topic>false</autopilot_topic>
+        <cb_topic_id display_value="Report IT Issue">64bc3e8347003110dc5b1916926d4386</cb_topic_id>
+        <channels/>
+        <definition>{"id":"64bc3e8347003110dc5b1916926d4386","name":"Report IT Issue","system_topic":false,"autopilot_topic":false,"vendor_id":"c2f0b8f187033200246ddd4c97cb0bb9","description":"Report IT Issue","applicability":"(function execute() {\n    var gr = new GlideRecord('incident');\n    return gr.canCreate();\n})()\n","categories":[],"key_phrases":["Report IT Issue","Report IT Issue (Deprecated)","Report IT Issue","create","open","incident","ticket","issue","broken","help","IT"],"variables":[{"name":"LiveAgent_application","type":"java.lang.Object"},{"name":"baseUri","type":"java.lang.Object","init_value":"(function execute() {\n    return gs.getProperty('glide.servlet.uri');\n})()"},{"name":"portalName","type":"java.lang.Object","init_value":"(function execute() {\n    if (vaContext.deviceType == 'ios' || vaContext.deviceType == 'android')\n        return 'mesp';\n\n    return gs.getProperty('sn_itsm_va.com.snc.itsm.virtualagent.portal_url');\n})()"},{"name":"__segment_trigger_dcfd17b489cd474e8b8dd7dde7c76fe2_done","type":"java.lang.Object","init_value":"false"},{"name":"previous_graph_node","type":"java.lang.Object"}],"fields":[{"type":"Reference","table_name":"sys_user","name":"user","unique":false,"key_phrases":[],"mask_type":"NONE","list":false,"static_enum_list":[]},{"type":"String","name":"record_id","unique":false,"key_phrases":[],"metadata":{"libraryMappingType":"output"},"mask_type":"NONE","list":false,"static_enum_list":[],"encrypt_if_secure":true},{"type":"String","name":"record_table","unique":false,"key_phrases":[],"metadata":{"libraryMappingType":"output"},"mask_type":"NONE","list":false,"static_enum_list":[],"encrypt_if_secure":true},{"type":"String","name":"variables","unique":false,"key_phrases":[],"metadata":{"libraryMappingType":"output"},"mask_type":"NONE","list":false,"static_enum_list":[],"encrypt_if_secure":true},{"type":"Boolean","name":"RootDecisionBranch_6f9dfe07e40031107ad52f3ef3399401","unique":false,"default_value":"true","key_phrases":[],"mask_type":"NONE","list":false,"static_enum_list":[]},{"type":"String","name":"__silent_TextOutputPrompt_129e51a295b243778c0a4fa48bac8394","unique":false,"key_phrases":[],"mask_type":"NONE","list":false,"static_enum_list":[],"encrypt_if_secure":true},{"type":"String","name":"__silent_Branch_RootDecisionBranch_2f9dfe07e4003110edef59140f703801","unique":false,"key_phrases":[],"mask_type":"NONE","list":false,"static_enum_list":[],"encrypt_if_secure":true},{"type":"String","name":"__silent_LibraryCall_9465b820878b4af3b0f0a9f2ae8b4deb","unique":false,"key_phrases":[],"mask_type":"NONE","list":false,"static_enum_list":[],"encrypt_if_secure":true},{"type":"String","name":"__silent_Decision_RootDecision_eb9dfe07e60031108d1346b5f6f30201","unique":false,"key_phrases":[],"mask_type":"NONE","list":false,"static_enum_list":[],"encrypt_if_secure":true},{"type":"String","name":"__silent_Decision_e62054c5565f456893d0b7e62e76a9d0","unique":false,"key_phrases":[],"mask_type":"NONE","list":false,"static_enum_list":[],"encrypt_if_secure":true},{"type":"String","name":"__silent_LinkOutputPrompt_b3658656f8b445f694679f91bc94887e","unique":false,"key_phrases":[],"mask_type":"NONE","list":false,"static_enum_list":[],"encrypt_if_secure":true},{"type":"String","name":"__silent_TerminateGoal_6a8bc95eee8048788a2c6b779eb54a7c","unique":false,"key_phrases":[],"mask_type":"NONE","list":false,"static_enum_list":[],"encrypt_if_secure":true},{"type":"String","name":"__silent_StartGoal_56710783ecd841bebbd83efc4a70fdee","unique":false,"key_phrases":[],"mask_type":"NONE","list":false,"static_enum_list":[],"encrypt_if_secure":true},{"type":"String","name":"__silent_Branch_87252eaa00a84adb9af4aaf82ccd5fba","unique":false,"key_phrases":[],"mask_type":"NONE","list":false,"static_enum_list":[],"encrypt_if_secure":true},{"type":"String","name":"__silent_Branch_cadabe1935e94135a3887d5667059280","unique":false,"key_phrases":[],"mask_type":"NONE","list":false,"static_enum_list":[],"encrypt_if_secure":true}],"actions":[],"tasks":[{"type":"Consumer to system","show_as_button":true,"name":"primary","description":"primary","applicability":"vaVars.__segment_trigger_dcfd17b489cd474e8b8dd7dde7c76fe2_done==false &amp;&amp; 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((vaInputs.record_id.getValue().toString() == ''))","direction":"Input","required":true,"prompt_msg":"vaVars.previous_graph_node=\"Catalog Request Not Complete___87252eaa00a84adb9af4aaf82ccd5fba\";vaInputs.__silent_Branch_87252eaa00a84adb9af4aaf82ccd5fba=true;null;","confirm_msg_on_default_value":{"msg":"","val_for_confirm":true},"nlu_text_input":false,"nlu_confirmation_prompt":false,"acknowledge_msg":"vaVars.previous_graph_node=\"Catalog Request Not Complete___87252eaa00a84adb9af4aaf82ccd5fba\";var ackMsg=null;ackMsg=null;ackMsg;"},{"name":"__silent_Branch_cadabe1935e94135a3887d5667059280","applicable":"vaVars.previous_graph_node==\"Decision___e62054c5565f456893d0b7e62e76a9d0\" &amp;&amp; (function execute() {\n    return !!vaInputs.record_id.getValue() &amp;&amp; vaInputs.record_id.getValue() != '-1';\n})()\n","direction":"Input","required":true,"prompt_msg":"vaVars.previous_graph_node=\"Catalog Request Complete___cadabe1935e94135a3887d5667059280\";vaInputs.__silent_Branch_cadabe1935e94135a3887d5667059280=true;null;","confirm_msg_on_default_value":{"msg":"","val_for_confirm":true},"nlu_text_input":false,"nlu_confirmation_prompt":false,"acknowledge_msg":"vaVars.previous_graph_node=\"Catalog Request Complete___cadabe1935e94135a3887d5667059280\";var ackMsg=null;ackMsg=null;ackMsg;"},{"name":"__silent_TextOutputPrompt_129e51a295b243778c0a4fa48bac8394","applicable":"vaVars.previous_graph_node==\"Catalog Request Complete___cadabe1935e94135a3887d5667059280\"","direction":"Input","required":true,"prompt_msg":"vaVars.previous_graph_node=\"Request Complete Message___129e51a295b243778c0a4fa48bac8394\";vaInputs.__silent_TextOutputPrompt_129e51a295b243778c0a4fa48bac8394=true;null;","confirm_msg_on_default_value":{"msg":"","val_for_confirm":true},"nlu_text_input":false,"nlu_confirmation_prompt":false,"acknowledge_msg":"vaVars.previous_graph_node=\"Request Complete Message___129e51a295b243778c0a4fa48bac8394\";var ackMsg=null;ackMsg=(function execute() {var textVariations = [function() { return gs.getMessageLang(\"Your request has been submitted. Here are the details :\", vaContext.getRequesterLang()) }];var index = Math.floor(Math.random() * textVariations.length);return textVariations[index]();})();ackMsg;","acknowledge_msg_mask_type":"NONE"},{"name":"__silent_LinkOutputPrompt_b3658656f8b445f694679f91bc94887e","applicable":"vaVars.previous_graph_node==\"Request Complete Message___129e51a295b243778c0a4fa48bac8394\"","direction":"Input","required":true,"prompt_msg":"vaVars.previous_graph_node=\"Inserted Record Link___b3658656f8b445f694679f91bc94887e\";vaInputs.__silent_LinkOutputPrompt_b3658656f8b445f694679f91bc94887e=true;null;","confirm_msg_on_default_value":{"msg":"","val_for_confirm":true},"nlu_text_input":false,"nlu_confirmation_prompt":false,"acknowledge_msg":"vaVars.previous_graph_node=\"Inserted Record Link___b3658656f8b445f694679f91bc94887e\";var ackMsg=null;ackMsg=(function execute() {\nvar header=(function execute() {\n    return '';\n})()\n;var label=(function execute() {\n    var message = '';\n    var gr = new GlideRecord(vaInputs.record_table.getValue());\n    if (gr.get(vaInputs.record_id.getValue()))\n        message = gs.getMessage('View submitted request ({0})', gr.getDisplayValue(gr.getDisplayName()));\n\n    return message;\n})()\n;var url=(function execute() {\n    var tableName = vaInputs.record_table.getValue();\n    var recordId = vaInputs.record_id.getValue();\n    return vaVars.baseUri + vaVars.portalName + \"?id=form&amp;table=\"+ tableName  + \"&amp;sys_id=\" + recordId;\n})()\n;if (gs.nil(url)) return;var outMsg = new sn_cs.SinglePartOutMsg();outMsg.setLinkPart(header, label ? label : url, url);return outMsg;})();ackMsg;"},{"name":"__silent_TerminateGoal_6a8bc95eee8048788a2c6b779eb54a7c","applicable":"(vaVars.previous_graph_node==\"Catalog Request Not Complete___87252eaa00a84adb9af4aaf82ccd5fba\" || vaVars.previous_graph_node==\"Inserted Record Link___b3658656f8b445f694679f91bc94887e\")","direction":"Input","required":true,"prompt_msg":"vaVars.previous_graph_node=\"End___6a8bc95eee8048788a2c6b779eb54a7c\";vaInputs.__silent_TerminateGoal_6a8bc95eee8048788a2c6b779eb54a7c=true;null;","confirm_msg_on_default_value":{"msg":"","val_for_confirm":true},"nlu_text_input":false,"nlu_confirmation_prompt":false,"acknowledge_msg":"vaVars.previous_graph_node=\"End___6a8bc95eee8048788a2c6b779eb54a7c\";var ackMsg=null;ackMsg=null;vaVars.__segment_trigger_dcfd17b489cd474e8b8dd7dde7c76fe2_done=true;ackMsg;"}],"variables_update":[]}],"roles":[],"active":true,"published":true,"library":false,"expose_on_palette":false,"palette_label":"","flexible_conversation_switching":false,"design_categories":[{"name":"ITSM Self Service","visible":false,"sysId":"3efd22da0b203300a1b16c2367673a10"}],"nlu_provider":"","nlu_model":"","nlu_intent":"","topic_type":"STANDARD","channels":[],"triggerable_by_notification":false,"secure_custom_input_control":false,"score":0.0,"visible":true,"discoverable":true,"sys_scope":"6ead8e780f603200cd674f8ce1050ed1","sys_domain":"global","title":"Report IT Issue","nlu_intent_label":"","nlu_model_label":""}</definition>
+        <design_category>3efd22da0b203300a1b16c2367673a10</design_category>
+        <discoverable>true</discoverable>
+        <expose_on_palette>false</expose_on_palette>
+        <fields/>
+        <flexible_conversation_switching>false</flexible_conversation_switching>
+        <is_system_topic>false</is_system_topic>
+        <key_phrases>Report IT Issue Report IT Issue (Deprecated) Report IT Issue create open incident ticket issue broken help IT</key_phrases>
+        <last_published_on>2023-07-20 05:46:45</last_published_on>
+        <library>false</library>
+        <library_usage>null</library_usage>
+        <metaphone/>
+        <name>Report IT Issue</name>
+        <nlu_intent/>
+        <nlu_intent_label/>
+        <nlu_model/>
+        <nlu_model_label/>
+        <nlu_provider/>
+        <palette_label/>
+        <published>true</published>
+        <roles/>
+        <secure_custom_input_control>false</secure_custom_input_control>
+        <sys_class_name>sys_cs_topic</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2023-07-20 05:46:45</sys_created_on>
+        <sys_domain>global</sys_domain>
+        <sys_id>e79dfe0747003110dc5b1916926d4302</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>Report IT Issue</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_cs_topic_e79dfe0747003110dc5b1916926d4302</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2023-07-20 05:46:45</sys_updated_on>
+        <title>Report IT Issue</title>
+        <triggerable_by_notification>false</triggerable_by_notification>
+        <type>STANDARD</type>
+        <vendor display_value="ServiceNow">c2f0b8f187033200246ddd4c97cb0bb9</vendor>
+        <visible>true</visible>
+    </sys_cs_topic>
+    <sys_variable_value action="delete_multiple" query="document_key=e79dfe0747003110dc5b1916926d4302"/>
+    <sys_translated_text action="delete_multiple" query="documentkey=e79dfe0747003110dc5b1916926d4302"/>
+</record_update>
diff --git a/update/sys_cs_topic_library_usage_2a8d7e0747003110dc5b1916926d4367.xml b/update/sys_cs_topic_library_usage_2a8d7e0747003110dc5b1916926d4367.xml
new file mode 100644
index 0000000000..18d1780d58
--- /dev/null
+++ b/update/sys_cs_topic_library_usage_2a8d7e0747003110dc5b1916926d4367.xml
@@ -0,0 +1,21 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_cs_topic_library_usage">
+    <sys_cs_topic_library_usage action="INSERT_OR_UPDATE">
+        <calling_cs_topic_id display_value="Submit a request">9a8d7e0747003110dc5b1916926d4341</calling_cs_topic_id>
+        <library_cs_topic_id display_value="Search Catalog Item">ccaacd71c3a3330012d1758a7ff57ecd</library_cs_topic_id>
+        <library_usage>{"type":"LibraryCall","library_topic_name":"Search Catalog Item","library_topic_id":"ccaacd71c3a3330012d1758a7ff57ecd","parameter-mappings":[{"parameter-name":"catalogs","value":{"type":"String","mode":"script","value":"(function execute() {\n    function getCatalogM2M(portalId) {\n        var gr = new GlideRecord('m2m_sp_portal_catalog');\n        if (gr.isValid()) {\n            gr.addActiveQuery();\n            gr.addQuery('sp_portal', portalId);\n            gr.addQuery('sc_catalog.active', true);\n            gr.orderBy('order');\n            gr.orderBy('sc_catalog.active');\n        }\n        else {\n            gr = new GlideRecord('sp_portal');\n            gr.addQuery('sys_id', portalId);\n        }\n        gr.setWorkflow(false)\n        gr.query();\n        return gr;\n    }\n    var suffix = vaVars.portalName;\n    if (suffix) {\n        var catalogs = \"\";\n        var gr = new GlideRecord('sp_portal');\n        gr.addQuery('url_suffix', suffix);\n        gr.setWorkflow(false)\n        gr.query();\n        gr.next();\n        var portalId = gr.getUniqueValue();\n        vaVars.portalId = portalId;\n        var m2mGR = getCatalogM2M(portalId);\n        if (m2mGR.getRowCount() &gt; 0) {\n            m2mGR.next();\n            catalogs += m2mGR.getValue('sc_catalog');\n            while (m2mGR.next()) {\n                catalogs += ',';\n                catalogs += m2mGR.getValue('sc_catalog')\n\n            }\n        }\n        return catalogs;\n    }\n    return '';\n})()\n"},"metadata":{"type":"String","list":false,"items":[],"use_items":false}},{"parameter-name":"query_term","value":{"type":"String","mode":"script","value":"(function execute() {\n    if (vaVars.search_catalogitem != '' &amp;&amp; !vaVars.search_again)\n        return vaVars.search_catalogitem\n\n    if (vaVars.search_hardware != '')\n        return vaVars.search_hardware\n    else if (vaVars.search_software != '')\n        return vaVars.search_software\n    else if (vaInputs.search != '')\n        return vaInputs.search\n\n})()\n"},"metadata":{"type":"String","list":false,"items":[],"use_items":false}},{"parameter-name":"result_limit","value":{"type":"String","mode":"string","value":"5"},"metadata":{"type":"String","list":false,"items":[],"use_items":false}}],"return-value-mappings":[{"main_topic_variable_namespace":"vaInputs","library_topic_return_parameter_name":"catalog_item_id","main_topic_mapped_variable_name":"catalog_item_id"},{"main_topic_variable_namespace":"vaInputs","library_topic_return_parameter_name":"item_type","main_topic_mapped_variable_name":"item_type"},{"main_topic_variable_namespace":"vaInputs","library_topic_return_parameter_name":"is_conversational","main_topic_mapped_variable_name":"is_conversational"}],"id":"3f9e2f45ad094817b6ab5355417dc6af","name":"Search Catalog Item","goal_id":"primary","applicability":{"type":"Applicability","mode":"script","value":"(function execute() {\n    return vaVars.search_again || !vaVars.catalog_item_id;\n})()\n"}}</library_usage>
+        <node_id>3f9e2f45ad094817b6ab5355417dc6af</node_id>
+        <sys_class_name>sys_cs_topic_library_usage</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2023-07-20 05:46:24</sys_created_on>
+        <sys_domain>global</sys_domain>
+        <sys_id>2a8d7e0747003110dc5b1916926d4367</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name/>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_cs_topic_library_usage_2a8d7e0747003110dc5b1916926d4367</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2023-07-20 05:46:24</sys_updated_on>
+    </sys_cs_topic_library_usage>
+</record_update>
diff --git a/update/sys_cs_topic_library_usage_2e8d7e0747003110dc5b1916926d434a.xml b/update/sys_cs_topic_library_usage_2e8d7e0747003110dc5b1916926d434a.xml
new file mode 100644
index 0000000000..ac6f66686a
--- /dev/null
+++ b/update/sys_cs_topic_library_usage_2e8d7e0747003110dc5b1916926d434a.xml
@@ -0,0 +1,21 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_cs_topic_library_usage">
+    <sys_cs_topic_library_usage action="INSERT_OR_UPDATE">
+        <calling_cs_topic_id display_value="Submit a request">9a8d7e0747003110dc5b1916926d4341</calling_cs_topic_id>
+        <library_cs_topic_id display_value="Deflection">7fb4ca055303201033cdddeeff7b12b3</library_cs_topic_id>
+        <library_usage>{"type":"LibraryCall","library_topic_name":"Deflection","library_topic_id":"7fb4ca055303201033cdddeeff7b12b3","parameter-mappings":[{"parameter-name":"deflection_configuration","value":{"type":"String","mode":"string","value":"5292005253213010000dddeeff7b126c"},"metadata":{"type":"Reference","list":false,"items":[],"use_items":false,"table":"ssa_deflection_configuration"}},{"parameter-name":"deflection_pattern","value":{"type":"String","mode":"string","value":"f063885253213010000dddeeff7b1221"},"metadata":{"type":"Reference","list":false,"items":[],"use_items":false,"table":"ssa_deflection_pattern"}},{"parameter-name":"activity_table","value":{"type":"String","mode":"string","value":"{{vaInputs.record_table}}"},"metadata":{"type":"String","list":false,"items":[],"use_items":false}},{"parameter-name":"activity_ids","value":{"type":"String","mode":"string","value":"{{vaInputs.record_id}}"},"metadata":{"type":"String","list":false,"items":[],"use_items":false}}],"return-value-mappings":[],"id":"4d136d9de00140c7b7fcd8df5fe7ab56","name":"Deflection: Request Complete","goal_id":"primary","applicability":{"type":"Applicability","mode":"script","value":"true"}}</library_usage>
+        <node_id>4d136d9de00140c7b7fcd8df5fe7ab56</node_id>
+        <sys_class_name>sys_cs_topic_library_usage</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2023-07-20 05:46:24</sys_created_on>
+        <sys_domain>global</sys_domain>
+        <sys_id>2e8d7e0747003110dc5b1916926d434a</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name/>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_cs_topic_library_usage_2e8d7e0747003110dc5b1916926d434a</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2023-07-20 05:46:24</sys_updated_on>
+    </sys_cs_topic_library_usage>
+</record_update>
diff --git a/update/sys_cs_topic_library_usage_2e8d7e0747003110dc5b1916926d436a.xml b/update/sys_cs_topic_library_usage_2e8d7e0747003110dc5b1916926d436a.xml
new file mode 100644
index 0000000000..aa536b71ea
--- /dev/null
+++ b/update/sys_cs_topic_library_usage_2e8d7e0747003110dc5b1916926d436a.xml
@@ -0,0 +1,21 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_cs_topic_library_usage">
+    <sys_cs_topic_library_usage action="INSERT_OR_UPDATE">
+        <calling_cs_topic_id display_value="Submit a request">9a8d7e0747003110dc5b1916926d4341</calling_cs_topic_id>
+        <library_cs_topic_id display_value="Deflection">7fb4ca055303201033cdddeeff7b12b3</library_cs_topic_id>
+        <library_usage>{"type":"LibraryCall","library_topic_name":"Deflection","library_topic_id":"7fb4ca055303201033cdddeeff7b12b3","parameter-mappings":[{"parameter-name":"deflection_configuration","value":{"type":"String","mode":"string","value":"5292005253213010000dddeeff7b126c"},"metadata":{"type":"Reference","list":false,"items":[],"use_items":false,"table":"ssa_deflection_configuration"}},{"parameter-name":"deflection_pattern","value":{"type":"String","mode":"string","value":"9ee3409253213010000dddeeff7b123b"},"metadata":{"type":"Reference","list":false,"items":[],"use_items":false,"table":"ssa_deflection_pattern"}},{"parameter-name":"activity_table","value":{"type":"String","mode":"string","value":""},"metadata":{"type":"String","list":false,"items":[],"use_items":false}},{"parameter-name":"activity_ids","value":{"type":"String","mode":"string","value":""},"metadata":{"type":"String","list":false,"items":[],"use_items":false}}],"return-value-mappings":[],"id":"efdd7c71056d425e8f3ee4bb7ad5c7f9","name":"No Deflection","goal_id":"primary","applicability":{"type":"Applicability","mode":"script","value":"true"}}</library_usage>
+        <node_id>efdd7c71056d425e8f3ee4bb7ad5c7f9</node_id>
+        <sys_class_name>sys_cs_topic_library_usage</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2023-07-20 05:46:25</sys_created_on>
+        <sys_domain>global</sys_domain>
+        <sys_id>2e8d7e0747003110dc5b1916926d436a</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name/>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_cs_topic_library_usage_2e8d7e0747003110dc5b1916926d436a</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2023-07-20 05:46:25</sys_updated_on>
+    </sys_cs_topic_library_usage>
+</record_update>
diff --git a/update/sys_cs_topic_library_usage_a28d7e0747003110dc5b1916926d4369.xml b/update/sys_cs_topic_library_usage_a28d7e0747003110dc5b1916926d4369.xml
new file mode 100644
index 0000000000..3138fe3a0e
--- /dev/null
+++ b/update/sys_cs_topic_library_usage_a28d7e0747003110dc5b1916926d4369.xml
@@ -0,0 +1,21 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_cs_topic_library_usage">
+    <sys_cs_topic_library_usage action="INSERT_OR_UPDATE">
+        <calling_cs_topic_id display_value="Submit a request">9a8d7e0747003110dc5b1916926d4341</calling_cs_topic_id>
+        <library_cs_topic_id display_value="Request Catalog Item">a39acd71c3a3330012d1758a7ff57eb6</library_cs_topic_id>
+        <library_usage>{"type":"LibraryCall","library_topic_name":"Request Catalog Item","library_topic_id":"a39acd71c3a3330012d1758a7ff57eb6","parameter-mappings":[{"parameter-name":"catalog_item_id","value":{"type":"String","mode":"script","value":"(function execute() {\n\n    if (vaVars.catalog_item_id == '') {\n        return vaInputs.catalog_item_id.toString()\n    }\n\n    else\n        return vaVars.catalog_item_id.toString();\n\n})()\n"},"metadata":{"type":"String","list":false,"items":[],"use_items":false}},{"parameter-name":"execute_contextual_search","value":{"type":"String","mode":"string","value":"false"},"metadata":{"type":"String","list":false,"items":[],"use_items":false}},{"parameter-name":"confirm_catalog_item","value":{"type":"String","mode":"string","value":"true"},"metadata":{"type":"String","list":false,"items":[],"use_items":false}},{"parameter-name":"show_end_state_card","value":{"type":"String","mode":"string","value":"false"},"metadata":{"type":"True/False","list":false,"items":[],"use_items":false}}],"return-value-mappings":[{"main_topic_variable_namespace":"vaInputs","library_topic_return_parameter_name":"record_id","main_topic_mapped_variable_name":"record_id"},{"main_topic_variable_namespace":"vaInputs","library_topic_return_parameter_name":"record_table","main_topic_mapped_variable_name":"record_table"},{"main_topic_variable_namespace":"vaInputs","library_topic_return_parameter_name":"variables","main_topic_mapped_variable_name":"variables"}],"id":"e626b1e7bbae426c9628b52e86a66632","name":"Request Catalog Item","goal_id":"primary","applicability":{"type":"Applicability","mode":"script","value":"true"}}</library_usage>
+        <node_id>e626b1e7bbae426c9628b52e86a66632</node_id>
+        <sys_class_name>sys_cs_topic_library_usage</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2023-07-20 05:46:24</sys_created_on>
+        <sys_domain>global</sys_domain>
+        <sys_id>a28d7e0747003110dc5b1916926d4369</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name/>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_cs_topic_library_usage_a28d7e0747003110dc5b1916926d4369</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2023-07-20 05:46:24</sys_updated_on>
+    </sys_cs_topic_library_usage>
+</record_update>
diff --git a/update/sys_cs_topic_library_usage_ee8d7e0747003110dc5b1916926d4365.xml b/update/sys_cs_topic_library_usage_ee8d7e0747003110dc5b1916926d4365.xml
new file mode 100644
index 0000000000..76fb60e368
--- /dev/null
+++ b/update/sys_cs_topic_library_usage_ee8d7e0747003110dc5b1916926d4365.xml
@@ -0,0 +1,21 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_cs_topic_library_usage">
+    <sys_cs_topic_library_usage action="INSERT_OR_UPDATE">
+        <calling_cs_topic_id display_value="Submit a request">9a8d7e0747003110dc5b1916926d4341</calling_cs_topic_id>
+        <library_cs_topic_id display_value="Deflection">7fb4ca055303201033cdddeeff7b12b3</library_cs_topic_id>
+        <library_usage>{"type":"LibraryCall","library_topic_name":"Deflection","library_topic_id":"7fb4ca055303201033cdddeeff7b12b3","parameter-mappings":[{"parameter-name":"deflection_configuration","value":{"type":"String","mode":"string","value":"5292005253213010000dddeeff7b126c"},"metadata":{"type":"Reference","list":false,"items":[],"use_items":false,"table":"ssa_deflection_configuration"}},{"parameter-name":"deflection_pattern","value":{"type":"String","mode":"string","value":"6eb34c5253213010000dddeeff7b12be"},"metadata":{"type":"Reference","list":false,"items":[],"use_items":false,"table":"ssa_deflection_pattern"}},{"parameter-name":"activity_table","value":{"type":"String","mode":"string","value":""},"metadata":{"type":"String","list":false,"items":[],"use_items":false}},{"parameter-name":"activity_ids","value":{"type":"String","mode":"string","value":""},"metadata":{"type":"String","list":false,"items":[],"use_items":false}}],"return-value-mappings":[],"id":"0ba84c44a7694bf6a4b07dbfeca21dcf","name":"Deflection: Link Provided","goal_id":"primary","applicability":{"type":"Applicability","mode":"script","value":"(function execute() {\n    /* Return true or false to indicate if the topic or topic node can run\n       and be discoverable (or not).  For example:\n\n       var applicability = vaInputs.first_name == 'Bill' ? true : false;\n       return applicability;\n    */\n    return vaInputs.catalog_item_id != '-1';\n})()\n"}}</library_usage>
+        <node_id>0ba84c44a7694bf6a4b07dbfeca21dcf</node_id>
+        <sys_class_name>sys_cs_topic_library_usage</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2023-07-20 05:46:24</sys_created_on>
+        <sys_domain>global</sys_domain>
+        <sys_id>ee8d7e0747003110dc5b1916926d4365</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name/>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_cs_topic_library_usage_ee8d7e0747003110dc5b1916926d4365</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2023-07-20 05:46:24</sys_updated_on>
+    </sys_cs_topic_library_usage>
+</record_update>
diff --git a/update/sys_cs_topic_library_usage_f39dfe0747003110dc5b1916926d4308.xml b/update/sys_cs_topic_library_usage_f39dfe0747003110dc5b1916926d4308.xml
new file mode 100644
index 0000000000..038fa6692b
--- /dev/null
+++ b/update/sys_cs_topic_library_usage_f39dfe0747003110dc5b1916926d4308.xml
@@ -0,0 +1,21 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_cs_topic_library_usage">
+    <sys_cs_topic_library_usage action="INSERT_OR_UPDATE">
+        <calling_cs_topic_id display_value="Report IT Issue">e79dfe0747003110dc5b1916926d4302</calling_cs_topic_id>
+        <library_cs_topic_id display_value="Request Catalog Item">a39acd71c3a3330012d1758a7ff57eb6</library_cs_topic_id>
+        <library_usage>{"type":"LibraryCall","library_topic_name":"Request Catalog Item","library_topic_id":"a39acd71c3a3330012d1758a7ff57eb6","parameter-mappings":[{"parameter-name":"catalog_item_id","value":{"type":"String","mode":"string","value":"9531047253230010fa75ddeeff7b1262"},"metadata":{"type":"String","list":false,"items":[],"use_items":false}},{"parameter-name":"execute_contextual_search","value":{"type":"String","mode":"string","value":"true"},"metadata":{"type":"String","list":false,"items":[],"use_items":false}},{"parameter-name":"confirm_catalog_item","value":{"type":"String","mode":"string","value":"false"},"metadata":{"type":"String","list":false,"items":[],"use_items":false}}],"return-value-mappings":[{"main_topic_variable_namespace":"vaInputs","library_topic_return_parameter_name":"record_id","main_topic_mapped_variable_name":"record_id"},{"main_topic_variable_namespace":"vaInputs","library_topic_return_parameter_name":"record_table","main_topic_mapped_variable_name":"record_table"},{"main_topic_variable_namespace":"vaInputs","library_topic_return_parameter_name":"variables","main_topic_mapped_variable_name":"variables"}],"id":"9465b820878b4af3b0f0a9f2ae8b4deb","name":"Request Catalog Item","goal_id":"primary","applicability":{"type":"Applicability","mode":"script","value":"true"}}</library_usage>
+        <node_id>9465b820878b4af3b0f0a9f2ae8b4deb</node_id>
+        <sys_class_name>sys_cs_topic_library_usage</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2023-07-20 05:46:46</sys_created_on>
+        <sys_domain>global</sys_domain>
+        <sys_id>f39dfe0747003110dc5b1916926d4308</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name/>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_cs_topic_library_usage_f39dfe0747003110dc5b1916926d4308</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2023-07-20 05:46:46</sys_updated_on>
+    </sys_cs_topic_library_usage>
+</record_update>
diff --git a/update/sys_data_source_03c1b4794f313200cb281b818110c701.xml b/update/sys_data_source_03c1b4794f313200cb281b818110c701.xml
new file mode 100644
index 0000000000..9910943412
--- /dev/null
+++ b/update/sys_data_source_03c1b4794f313200cb281b818110c701.xml
@@ -0,0 +1,71 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_data_source">
+    <sys_data_source action="INSERT_OR_UPDATE">
+        <category/>
+        <connection_timeout>0</connection_timeout>
+        <connection_url>attachment://sys_data_source:03c1b4794f313200cb281b818110c701/needitimportdata.csv</connection_url>
+        <connection_url_parameters/>
+        <csv_delimiter/>
+        <data_in_single_column>false</data_in_single_column>
+        <data_loader/>
+        <database_name/>
+        <database_port/>
+        <discard_arrays>false</discard_arrays>
+        <expand_node_children>false</expand_node_children>
+        <file_path>needitimportdata.csv</file_path>
+        <file_retrieval_method>Attachment</file_retrieval_method>
+        <format>CSV</format>
+        <glide_keystore>false</glide_keystore>
+        <header_row>1</header_row>
+        <import_set_table_label/>
+        <import_set_table_name>x_58872_needit_historic_</import_set_table_name>
+        <instance_name/>
+        <jdbc_password/>
+        <jdbc_server/>
+        <jdbc_user_name/>
+        <jpath_root_node/>
+        <last_run_database_field/>
+        <last_run_datetime/>
+        <last_success_import_time/>
+        <ldap_target/>
+        <ldapprobe_result_set_rows/>
+        <limit/>
+        <maximum_rows/>
+        <mid_server/>
+        <name>needitimportdata.csv (Uploaded)</name>
+        <offset/>
+        <oracle_port>1521</oracle_port>
+        <oracle_sid>orcl</oracle_sid>
+        <parsing_script/>
+        <properties/>
+        <query>All Rows from Table</query>
+        <query_timeout>0</query_timeout>
+        <request_action/>
+        <scp_authentication>Username and Password</scp_authentication>
+        <scp_password/>
+        <scp_port/>
+        <scp_server/>
+        <scp_user_name/>
+        <sheet_number>1</sheet_number>
+        <sql_statement/>
+        <ssh_keyfile_path/>
+        <support_pagination>false</support_pagination>
+        <sys_class_name>sys_data_source</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-03-29 19:59:31</sys_created_on>
+        <sys_id>03c1b4794f313200cb281b818110c701</sys_id>
+        <sys_mod_count>1</sys_mod_count>
+        <sys_name>needitimportdata.csv (Uploaded)</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_data_source_03c1b4794f313200cb281b818110c701</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-03-29 19:59:33</sys_updated_on>
+        <table_name/>
+        <type>File</type>
+        <use_integrated_authentication>false</use_integrated_authentication>
+        <use_last_run_datetime>false</use_last_run_datetime>
+        <xpath_root_node/>
+        <zipped>false</zipped>
+    </sys_data_source>
+</record_update>
diff --git a/update/sys_db_object_bf2eb4e90fe07200cd674f8ce1050ebc.xml b/update/sys_db_object_57c1b0314fb13200cb281b818110c7a0.xml
similarity index 55%
rename from update/sys_db_object_bf2eb4e90fe07200cd674f8ce1050ebc.xml
rename to update/sys_db_object_57c1b0314fb13200cb281b818110c7a0.xml
index 7e7ec1dbd7..f3d1daddbf 100644
--- a/update/sys_db_object_bf2eb4e90fe07200cd674f8ce1050ebc.xml
+++ b/update/sys_db_object_57c1b0314fb13200cb281b818110c7a0.xml
@@ -1,39 +1,40 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update table="sys_db_object">
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_db_object">
     <sys_db_object action="INSERT_OR_UPDATE">
-        <access>public</access>
+        <access/>
         <actions_access>false</actions_access>
         <alter_access>false</alter_access>
+        <caller_access/>
         <client_scripts_access>false</client_scripts_access>
         <configuration_access>false</configuration_access>
         <create_access>false</create_access>
-        <create_access_controls>true</create_access_controls>
+        <create_access_controls>false</create_access_controls>
         <delete_access>false</delete_access>
         <extension_model/>
         <is_extendable>false</is_extendable>
-        <label>Does Not Extend</label>
+        <label>Historic NeedIt Data</label>
         <live_feed_enabled>false</live_feed_enabled>
-        <name>x_58872_needit_does_not_extend</name>
+        <name>x_58872_needit_historic_</name>
         <number_ref/>
         <provider_class/>
         <read_access>true</read_access>
-        <super_class/>
+        <scriptable_table>false</scriptable_table>
+        <super_class display_value="Import Set Row" name="sys_import_set_row">dcd54c391bf100108d03631abc4bcb04</super_class>
+        <sys_class_code/>
         <sys_class_name>sys_db_object</sys_class_name>
+        <sys_class_path/>
         <sys_created_by>admin</sys_created_by>
-        <sys_created_on>2017-01-25 22:56:54</sys_created_on>
-        <sys_customer_update>true</sys_customer_update>
-        <sys_id>bf2eb4e90fe07200cd674f8ce1050ebc</sys_id>
+        <sys_created_on>2017-03-29 19:59:31</sys_created_on>
+        <sys_id>57c1b0314fb13200cb281b818110c7a0</sys_id>
         <sys_mod_count>0</sys_mod_count>
-        <sys_name>Does Not Extend</sys_name>
+        <sys_name>Needit Historic</sys_name>
         <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
         <sys_policy/>
-        <sys_replace_on_upgrade>false</sys_replace_on_upgrade>
         <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
-        <sys_update_name>sys_db_object_bf2eb4e90fe07200cd674f8ce1050ebc</sys_update_name>
+        <sys_update_name>sys_db_object_57c1b0314fb13200cb281b818110c7a0</sys_update_name>
         <sys_updated_by>admin</sys_updated_by>
-        <sys_updated_on>2017-01-25 22:56:54</sys_updated_on>
+        <sys_updated_on>2017-03-29 19:59:31</sys_updated_on>
         <update_access>false</update_access>
-        <user_role display_value="x_58872_needit.does_not_extend_user" name="x_58872_needit.does_not_extend_user">c73e70690fe07200cd674f8ce1050e4e</user_role>
+        <user_role/>
         <ws_access>true</ws_access>
     </sys_db_object>
 </record_update>
diff --git a/update/sys_db_object_9eb0384c0f0232000d030dbce1050e53.xml b/update/sys_db_object_9eb0384c0f0232000d030dbce1050e53.xml
new file mode 100644
index 0000000000..ad19d7e680
--- /dev/null
+++ b/update/sys_db_object_9eb0384c0f0232000d030dbce1050e53.xml
@@ -0,0 +1,40 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_db_object">
+    <sys_db_object action="INSERT_OR_UPDATE">
+        <access>public</access>
+        <actions_access>false</actions_access>
+        <alter_access>false</alter_access>
+        <caller_access/>
+        <client_scripts_access>false</client_scripts_access>
+        <configuration_access>false</configuration_access>
+        <create_access>true</create_access>
+        <create_access_controls>true</create_access_controls>
+        <delete_access>false</delete_access>
+        <extension_model/>
+        <is_extendable>false</is_extendable>
+        <label>NeedIt Task</label>
+        <live_feed_enabled>false</live_feed_enabled>
+        <name>x_58872_needit_needit_task</name>
+        <number_ref display_value="NITASK">7031f84c0f0232000d030dbce1050ec2</number_ref>
+        <provider_class/>
+        <read_access>true</read_access>
+        <scriptable_table>false</scriptable_table>
+        <super_class display_value="Task" name="task">66e584791bf100108d03631abc4bcb55</super_class>
+        <sys_class_code/>
+        <sys_class_name>sys_db_object</sys_class_name>
+        <sys_class_path/>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-04-05 19:43:12</sys_created_on>
+        <sys_id>9eb0384c0f0232000d030dbce1050e53</sys_id>
+        <sys_mod_count>1</sys_mod_count>
+        <sys_name>NeedIt Task</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_db_object_9eb0384c0f0232000d030dbce1050e53</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-04-05 19:43:13</sys_updated_on>
+        <update_access>true</update_access>
+        <user_role display_value="x_58872_needit.needit_task_user" name="x_58872_needit.needit_task_user">d431740c0f0232000d030dbce1050e47</user_role>
+        <ws_access>true</ws_access>
+    </sys_db_object>
+</record_update>
diff --git a/update/sys_db_object_45007fcd0fa83200cd674f8ce1050ebc.xml b/update/sys_db_object_b3c18d2a47003110dc5b1916926d43d7.xml
similarity index 67%
rename from update/sys_db_object_45007fcd0fa83200cd674f8ce1050ebc.xml
rename to update/sys_db_object_b3c18d2a47003110dc5b1916926d43d7.xml
index 072a837bb3..4ba2b115c0 100644
--- a/update/sys_db_object_45007fcd0fa83200cd674f8ce1050ebc.xml
+++ b/update/sys_db_object_b3c18d2a47003110dc5b1916926d43d7.xml
@@ -1,15 +1,14 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update table="sys_db_object">
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_db_object">
     <sys_db_object action="INSERT_OR_UPDATE">
         <access>public</access>
         <actions_access>false</actions_access>
         <alter_access>false</alter_access>
+        <caller_access/>
         <client_scripts_access>false</client_scripts_access>
         <configuration_access>false</configuration_access>
-        <create_access>false</create_access>
+        <create_access>true</create_access>
         <create_access_controls>true</create_access_controls>
         <delete_access>false</delete_access>
-        <extension_model/>
         <is_extendable>false</is_extendable>
         <label>NeedIt</label>
         <live_feed_enabled>false</live_feed_enabled>
@@ -17,22 +16,21 @@
         <number_ref display_value="NI">1e427f010fe83200cd674f8ce1050e8b</number_ref>
         <provider_class/>
         <read_access>true</read_access>
-        <super_class display_value="Task" name="task">de75f0970f003200cd674f8ce1050eea</super_class>
+        <scriptable_table>false</scriptable_table>
+        <super_class display_value="Task" name="task">096f9cb6d423211095d7c105f1bf43f1</super_class>
         <sys_class_name>sys_db_object</sys_class_name>
         <sys_created_by>admin</sys_created_by>
         <sys_created_on>2017-01-24 22:46:33</sys_created_on>
-        <sys_customer_update>true</sys_customer_update>
-        <sys_id>45007fcd0fa83200cd674f8ce1050ebc</sys_id>
-        <sys_mod_count>1</sys_mod_count>
+        <sys_id>b3c18d2a47003110dc5b1916926d43d7</sys_id>
+        <sys_mod_count>2</sys_mod_count>
         <sys_name>NeedIt</sys_name>
         <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
         <sys_policy/>
-        <sys_replace_on_upgrade>false</sys_replace_on_upgrade>
         <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
-        <sys_update_name>sys_db_object_45007fcd0fa83200cd674f8ce1050ebc</sys_update_name>
+        <sys_update_name>sys_db_object_b3c18d2a47003110dc5b1916926d43d7</sys_update_name>
         <sys_updated_by>admin</sys_updated_by>
-        <sys_updated_on>2017-01-24 22:46:35</sys_updated_on>
-        <update_access>false</update_access>
+        <sys_updated_on>2023-07-20 07:21:18</sys_updated_on>
+        <update_access>true</update_access>
         <user_role display_value="x_58872_needit.needit_user" name="x_58872_needit.needit_user">4e42fb8d0fa83200cd674f8ce1050e72</user_role>
         <ws_access>true</ws_access>
     </sys_db_object>
diff --git a/update/sys_dictionary_override_5bd046529f703200bde5f79ff57fcfe2.xml b/update/sys_dictionary_override_5bd046529f703200bde5f79ff57fcfe2.xml
new file mode 100644
index 0000000000..bc85796be0
--- /dev/null
+++ b/update/sys_dictionary_override_5bd046529f703200bde5f79ff57fcfe2.xml
@@ -0,0 +1,34 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_dictionary_override">
+    <sys_dictionary_override action="INSERT_OR_UPDATE">
+        <attributes/>
+        <attributes_override>false</attributes_override>
+        <base_table>task</base_table>
+        <calculation/>
+        <calculation_override>false</calculation_override>
+        <default_value>13</default_value>
+        <default_value_override>true</default_value_override>
+        <dependent/>
+        <dependent_override>false</dependent_override>
+        <display_override>false</display_override>
+        <element>state</element>
+        <mandatory>false</mandatory>
+        <mandatory_override>false</mandatory_override>
+        <name>x_58872_needit_needit</name>
+        <read_only>false</read_only>
+        <read_only_override>false</read_only_override>
+        <reference_qual/>
+        <reference_qual_override>false</reference_qual_override>
+        <sys_class_name>sys_dictionary_override</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-02-09 21:59:21</sys_created_on>
+        <sys_id>5bd046529f703200bde5f79ff57fcfe2</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>state</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_dictionary_override_5bd046529f703200bde5f79ff57fcfe2</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-02-09 21:59:21</sys_updated_on>
+    </sys_dictionary_override>
+</record_update>
diff --git a/update/sys_dictionary_x_58872_needit_historic__null.xml b/update/sys_dictionary_x_58872_needit_historic__null.xml
new file mode 100644
index 0000000000..25b8a905e2
--- /dev/null
+++ b/update/sys_dictionary_x_58872_needit_historic__null.xml
@@ -0,0 +1,71 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update>
+    <sys_dictionary action="INSERT_OR_UPDATE" element="" extends="sys_import_set_row" table="x_58872_needit_historic_">
+        <active>true</active>
+        <array>false</array>
+        <array_denormalized>false</array_denormalized>
+        <attributes/>
+        <audit>false</audit>
+        <calculation/>
+        <choice>0</choice>
+        <choice_field/>
+        <choice_table/>
+        <column_label/>
+        <comments/>
+        <create_roles/>
+        <default_value/>
+        <defaultsort/>
+        <delete_roles/>
+        <dependent/>
+        <dependent_on_field/>
+        <display>false</display>
+        <dynamic_creation>false</dynamic_creation>
+        <dynamic_creation_script/>
+        <dynamic_default_value/>
+        <dynamic_ref_qual/>
+        <element/>
+        <element_reference>false</element_reference>
+        <foreign_database/>
+        <function_definition/>
+        <function_field>false</function_field>
+        <internal_type display_value="Collection">collection</internal_type>
+        <mandatory>false</mandatory>
+        <max_length>40</max_length>
+        <name>x_58872_needit_historic_</name>
+        <next_element/>
+        <primary>false</primary>
+        <read_only>false</read_only>
+        <read_roles/>
+        <reference/>
+        <reference_cascade_rule/>
+        <reference_floats>false</reference_floats>
+        <reference_key/>
+        <reference_qual/>
+        <reference_qual_condition/>
+        <reference_type/>
+        <sizeclass/>
+        <spell_check>false</spell_check>
+        <staged>false</staged>
+        <sys_class_name>sys_dictionary</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-03-29 19:59:31</sys_created_on>
+        <sys_id>69e034951bea4410c6956356bd4bcbbc</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>x_58872_needit_historic_</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_dictionary_x_58872_needit_historic__NULL</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2020-01-23 18:21:30</sys_updated_on>
+        <table_reference>false</table_reference>
+        <text_index>false</text_index>
+        <unique>false</unique>
+        <use_dependent_field>false</use_dependent_field>
+        <use_dynamic_default>false</use_dynamic_default>
+        <use_reference_qualifier>simple</use_reference_qualifier>
+        <virtual>false</virtual>
+        <widget/>
+        <write_roles/>
+        <xml_view>false</xml_view>
+    </sys_dictionary>
+</record_update>
diff --git a/update/sys_dictionary_x_58872_needit_historic__u_must_have_by.xml b/update/sys_dictionary_x_58872_needit_historic__u_must_have_by.xml
new file mode 100644
index 0000000000..8b21d954fd
--- /dev/null
+++ b/update/sys_dictionary_x_58872_needit_historic__u_must_have_by.xml
@@ -0,0 +1,71 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update>
+    <sys_dictionary action="INSERT_OR_UPDATE" element="u_must_have_by" table="x_58872_needit_historic_">
+        <active>true</active>
+        <array>false</array>
+        <array_denormalized>false</array_denormalized>
+        <attributes>import_attribute_name=Must have by,edge_encryption_enabled=true</attributes>
+        <audit>false</audit>
+        <calculation/>
+        <choice>0</choice>
+        <choice_field/>
+        <choice_table/>
+        <column_label>Must have by</column_label>
+        <comments/>
+        <create_roles/>
+        <default_value/>
+        <defaultsort/>
+        <delete_roles/>
+        <dependent/>
+        <dependent_on_field/>
+        <display>false</display>
+        <dynamic_creation>false</dynamic_creation>
+        <dynamic_creation_script/>
+        <dynamic_default_value/>
+        <dynamic_ref_qual/>
+        <element>u_must_have_by</element>
+        <element_reference>false</element_reference>
+        <foreign_database/>
+        <function_definition/>
+        <function_field>false</function_field>
+        <internal_type display_value="String">string</internal_type>
+        <mandatory>false</mandatory>
+        <max_length>40</max_length>
+        <name>x_58872_needit_historic_</name>
+        <next_element/>
+        <primary>false</primary>
+        <read_only>false</read_only>
+        <read_roles/>
+        <reference/>
+        <reference_cascade_rule/>
+        <reference_floats>false</reference_floats>
+        <reference_key/>
+        <reference_qual/>
+        <reference_qual_condition/>
+        <reference_type/>
+        <sizeclass/>
+        <spell_check>false</spell_check>
+        <staged>false</staged>
+        <sys_class_name>sys_dictionary</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-03-29 19:59:32</sys_created_on>
+        <sys_id>e9e034951bea4410c6956356bd4bcbc1</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>Must have by</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_dictionary_x_58872_needit_historic__u_must_have_by</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2020-01-23 18:21:30</sys_updated_on>
+        <table_reference>false</table_reference>
+        <text_index>false</text_index>
+        <unique>false</unique>
+        <use_dependent_field>false</use_dependent_field>
+        <use_dynamic_default>false</use_dynamic_default>
+        <use_reference_qualifier>simple</use_reference_qualifier>
+        <virtual>false</virtual>
+        <widget/>
+        <write_roles/>
+        <xml_view>false</xml_view>
+    </sys_dictionary>
+</record_update>
diff --git a/update/sys_dictionary_x_58872_needit_historic__u_request_type.xml b/update/sys_dictionary_x_58872_needit_historic__u_request_type.xml
new file mode 100644
index 0000000000..a5096db61e
--- /dev/null
+++ b/update/sys_dictionary_x_58872_needit_historic__u_request_type.xml
@@ -0,0 +1,71 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update>
+    <sys_dictionary action="INSERT_OR_UPDATE" element="u_request_type" table="x_58872_needit_historic_">
+        <active>true</active>
+        <array>false</array>
+        <array_denormalized>false</array_denormalized>
+        <attributes>import_attribute_name=Request type,edge_encryption_enabled=true</attributes>
+        <audit>false</audit>
+        <calculation/>
+        <choice>0</choice>
+        <choice_field/>
+        <choice_table/>
+        <column_label>Request type</column_label>
+        <comments/>
+        <create_roles/>
+        <default_value/>
+        <defaultsort/>
+        <delete_roles/>
+        <dependent/>
+        <dependent_on_field/>
+        <display>false</display>
+        <dynamic_creation>false</dynamic_creation>
+        <dynamic_creation_script/>
+        <dynamic_default_value/>
+        <dynamic_ref_qual/>
+        <element>u_request_type</element>
+        <element_reference>false</element_reference>
+        <foreign_database/>
+        <function_definition/>
+        <function_field>false</function_field>
+        <internal_type display_value="String">string</internal_type>
+        <mandatory>false</mandatory>
+        <max_length>40</max_length>
+        <name>x_58872_needit_historic_</name>
+        <next_element/>
+        <primary>false</primary>
+        <read_only>false</read_only>
+        <read_roles/>
+        <reference/>
+        <reference_cascade_rule/>
+        <reference_floats>false</reference_floats>
+        <reference_key/>
+        <reference_qual/>
+        <reference_qual_condition/>
+        <reference_type/>
+        <sizeclass/>
+        <spell_check>false</spell_check>
+        <staged>false</staged>
+        <sys_class_name>sys_dictionary</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-03-29 19:59:32</sys_created_on>
+        <sys_id>a5e034951bea4410c6956356bd4bcbc4</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>Request type</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_dictionary_x_58872_needit_historic__u_request_type</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2020-01-23 18:21:30</sys_updated_on>
+        <table_reference>false</table_reference>
+        <text_index>false</text_index>
+        <unique>false</unique>
+        <use_dependent_field>false</use_dependent_field>
+        <use_dynamic_default>false</use_dynamic_default>
+        <use_reference_qualifier>simple</use_reference_qualifier>
+        <virtual>false</virtual>
+        <widget/>
+        <write_roles/>
+        <xml_view>false</xml_view>
+    </sys_dictionary>
+</record_update>
diff --git a/update/sys_dictionary_x_58872_needit_historic__u_requested_for.xml b/update/sys_dictionary_x_58872_needit_historic__u_requested_for.xml
new file mode 100644
index 0000000000..253e3ee616
--- /dev/null
+++ b/update/sys_dictionary_x_58872_needit_historic__u_requested_for.xml
@@ -0,0 +1,71 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update>
+    <sys_dictionary action="INSERT_OR_UPDATE" element="u_requested_for" table="x_58872_needit_historic_">
+        <active>true</active>
+        <array>false</array>
+        <array_denormalized>false</array_denormalized>
+        <attributes>import_attribute_name=Requested for,edge_encryption_enabled=true</attributes>
+        <audit>false</audit>
+        <calculation/>
+        <choice>0</choice>
+        <choice_field/>
+        <choice_table/>
+        <column_label>Requested for</column_label>
+        <comments/>
+        <create_roles/>
+        <default_value/>
+        <defaultsort/>
+        <delete_roles/>
+        <dependent/>
+        <dependent_on_field/>
+        <display>false</display>
+        <dynamic_creation>false</dynamic_creation>
+        <dynamic_creation_script/>
+        <dynamic_default_value/>
+        <dynamic_ref_qual/>
+        <element>u_requested_for</element>
+        <element_reference>false</element_reference>
+        <foreign_database/>
+        <function_definition/>
+        <function_field>false</function_field>
+        <internal_type display_value="String">string</internal_type>
+        <mandatory>false</mandatory>
+        <max_length>40</max_length>
+        <name>x_58872_needit_historic_</name>
+        <next_element/>
+        <primary>false</primary>
+        <read_only>false</read_only>
+        <read_roles/>
+        <reference/>
+        <reference_cascade_rule/>
+        <reference_floats>false</reference_floats>
+        <reference_key/>
+        <reference_qual/>
+        <reference_qual_condition/>
+        <reference_type/>
+        <sizeclass/>
+        <spell_check>false</spell_check>
+        <staged>false</staged>
+        <sys_class_name>sys_dictionary</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-03-29 19:59:31</sys_created_on>
+        <sys_id>25e034951bea4410c6956356bd4bcbc3</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>Requested for</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_dictionary_x_58872_needit_historic__u_requested_for</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2020-01-23 18:21:30</sys_updated_on>
+        <table_reference>false</table_reference>
+        <text_index>false</text_index>
+        <unique>false</unique>
+        <use_dependent_field>false</use_dependent_field>
+        <use_dynamic_default>false</use_dynamic_default>
+        <use_reference_qualifier>simple</use_reference_qualifier>
+        <virtual>false</virtual>
+        <widget/>
+        <write_roles/>
+        <xml_view>false</xml_view>
+    </sys_dictionary>
+</record_update>
diff --git a/update/sys_dictionary_x_58872_needit_historic__u_short_description.xml b/update/sys_dictionary_x_58872_needit_historic__u_short_description.xml
new file mode 100644
index 0000000000..1dcfc1831a
--- /dev/null
+++ b/update/sys_dictionary_x_58872_needit_historic__u_short_description.xml
@@ -0,0 +1,71 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update>
+    <sys_dictionary action="INSERT_OR_UPDATE" element="u_short_description" table="x_58872_needit_historic_">
+        <active>true</active>
+        <array>false</array>
+        <array_denormalized>false</array_denormalized>
+        <attributes>import_attribute_name=Short description,edge_encryption_enabled=true</attributes>
+        <audit>false</audit>
+        <calculation/>
+        <choice>0</choice>
+        <choice_field/>
+        <choice_table/>
+        <column_label>Short description</column_label>
+        <comments/>
+        <create_roles/>
+        <default_value/>
+        <defaultsort/>
+        <delete_roles/>
+        <dependent/>
+        <dependent_on_field/>
+        <display>false</display>
+        <dynamic_creation>false</dynamic_creation>
+        <dynamic_creation_script/>
+        <dynamic_default_value/>
+        <dynamic_ref_qual/>
+        <element>u_short_description</element>
+        <element_reference>false</element_reference>
+        <foreign_database/>
+        <function_definition/>
+        <function_field>false</function_field>
+        <internal_type display_value="String">string</internal_type>
+        <mandatory>false</mandatory>
+        <max_length>40</max_length>
+        <name>x_58872_needit_historic_</name>
+        <next_element/>
+        <primary>false</primary>
+        <read_only>false</read_only>
+        <read_roles/>
+        <reference/>
+        <reference_cascade_rule/>
+        <reference_floats>false</reference_floats>
+        <reference_key/>
+        <reference_qual/>
+        <reference_qual_condition/>
+        <reference_type/>
+        <sizeclass/>
+        <spell_check>false</spell_check>
+        <staged>false</staged>
+        <sys_class_name>sys_dictionary</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-03-29 19:59:32</sys_created_on>
+        <sys_id>29e034951bea4410c6956356bd4bcbc5</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>Short description</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_dictionary_x_58872_needit_historic__u_short_description</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2020-01-23 18:21:30</sys_updated_on>
+        <table_reference>false</table_reference>
+        <text_index>false</text_index>
+        <unique>false</unique>
+        <use_dependent_field>false</use_dependent_field>
+        <use_dynamic_default>false</use_dynamic_default>
+        <use_reference_qualifier>simple</use_reference_qualifier>
+        <virtual>false</virtual>
+        <widget/>
+        <write_roles/>
+        <xml_view>false</xml_view>
+    </sys_dictionary>
+</record_update>
diff --git a/update/sys_dictionary_x_58872_needit_historic__u_what_needed.xml b/update/sys_dictionary_x_58872_needit_historic__u_what_needed.xml
new file mode 100644
index 0000000000..3093562916
--- /dev/null
+++ b/update/sys_dictionary_x_58872_needit_historic__u_what_needed.xml
@@ -0,0 +1,71 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update>
+    <sys_dictionary action="INSERT_OR_UPDATE" element="u_what_needed" table="x_58872_needit_historic_">
+        <active>true</active>
+        <array>false</array>
+        <array_denormalized>false</array_denormalized>
+        <attributes>import_attribute_name=What needed,edge_encryption_enabled=true</attributes>
+        <audit>false</audit>
+        <calculation/>
+        <choice>0</choice>
+        <choice_field/>
+        <choice_table/>
+        <column_label>What needed</column_label>
+        <comments/>
+        <create_roles/>
+        <default_value/>
+        <defaultsort/>
+        <delete_roles/>
+        <dependent/>
+        <dependent_on_field/>
+        <display>false</display>
+        <dynamic_creation>false</dynamic_creation>
+        <dynamic_creation_script/>
+        <dynamic_default_value/>
+        <dynamic_ref_qual/>
+        <element>u_what_needed</element>
+        <element_reference>false</element_reference>
+        <foreign_database/>
+        <function_definition/>
+        <function_field>false</function_field>
+        <internal_type display_value="String">string</internal_type>
+        <mandatory>false</mandatory>
+        <max_length>40</max_length>
+        <name>x_58872_needit_historic_</name>
+        <next_element/>
+        <primary>false</primary>
+        <read_only>false</read_only>
+        <read_roles/>
+        <reference/>
+        <reference_cascade_rule/>
+        <reference_floats>false</reference_floats>
+        <reference_key/>
+        <reference_qual/>
+        <reference_qual_condition/>
+        <reference_type/>
+        <sizeclass/>
+        <spell_check>false</spell_check>
+        <staged>false</staged>
+        <sys_class_name>sys_dictionary</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-03-29 19:59:32</sys_created_on>
+        <sys_id>a9e034951bea4410c6956356bd4bcbc6</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>What needed</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_dictionary_x_58872_needit_historic__u_what_needed</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2020-01-23 18:21:30</sys_updated_on>
+        <table_reference>false</table_reference>
+        <text_index>false</text_index>
+        <unique>false</unique>
+        <use_dependent_field>false</use_dependent_field>
+        <use_dynamic_default>false</use_dynamic_default>
+        <use_reference_qualifier>simple</use_reference_qualifier>
+        <virtual>false</virtual>
+        <widget/>
+        <write_roles/>
+        <xml_view>false</xml_view>
+    </sys_dictionary>
+</record_update>
diff --git a/update/sys_dictionary_x_58872_needit_needit_null.xml b/update/sys_dictionary_x_58872_needit_needit_null.xml
index 75dd170108..ac766c383d 100644
--- a/update/sys_dictionary_x_58872_needit_needit_null.xml
+++ b/update/sys_dictionary_x_58872_needit_needit_null.xml
@@ -1,6 +1,5 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update>
-    <sys_dictionary action="INSERT_OR_UPDATE" element="" table="x_58872_needit_needit">
+<?xml version="1.0" encoding="UTF-8"?><record_update>
+    <sys_dictionary action="INSERT_OR_UPDATE" element="" extends="task" table="x_58872_needit_needit">
         <active>true</active>
         <array>false</array>
         <array_denormalized>false</array_denormalized>
@@ -31,6 +30,8 @@
         <element/>
         <element_reference>false</element_reference>
         <foreign_database/>
+        <function_definition/>
+        <function_field>false</function_field>
         <internal_type display_value="Collection">collection</internal_type>
         <mandatory>false</mandatory>
         <max_length>40</max_length>
@@ -46,23 +47,21 @@
         <reference_qual/>
         <reference_qual_condition/>
         <reference_type/>
-        <sizeclass>3</sizeclass>
+        <sizeclass/>
         <spell_check>false</spell_check>
         <staged>false</staged>
         <sys_class_name>sys_dictionary</sys_class_name>
         <sys_created_by>admin</sys_created_by>
         <sys_created_on>2017-01-24 22:46:34</sys_created_on>
-        <sys_customer_update>true</sys_customer_update>
-        <sys_id>ce427f010fe83200cd674f8ce1050e74</sys_id>
-        <sys_mod_count>1</sys_mod_count>
+        <sys_id>ade034951bea4410c6956356bd4bcbd1</sys_id>
+        <sys_mod_count>0</sys_mod_count>
         <sys_name>x_58872_needit_needit</sys_name>
         <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
         <sys_policy/>
-        <sys_replace_on_upgrade>false</sys_replace_on_upgrade>
         <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
-        <sys_update_name>sys_dictionary_x_58872_needit_needit_null</sys_update_name>
+        <sys_update_name>sys_dictionary_x_58872_needit_needit_NULL</sys_update_name>
         <sys_updated_by>admin</sys_updated_by>
-        <sys_updated_on>2017-01-26 20:42:51</sys_updated_on>
+        <sys_updated_on>2020-01-23 18:21:30</sys_updated_on>
         <table_reference>false</table_reference>
         <text_index>false</text_index>
         <unique>false</unique>
diff --git a/update/sys_dictionary_x_58872_needit_does_not_extend_null.xml b/update/sys_dictionary_x_58872_needit_needit_task_null.xml
similarity index 76%
rename from update/sys_dictionary_x_58872_needit_does_not_extend_null.xml
rename to update/sys_dictionary_x_58872_needit_needit_task_null.xml
index e82d4fd199..f2f1a51ff2 100644
--- a/update/sys_dictionary_x_58872_needit_does_not_extend_null.xml
+++ b/update/sys_dictionary_x_58872_needit_needit_task_null.xml
@@ -1,11 +1,10 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update>
-    <sys_dictionary action="INSERT_OR_UPDATE" element="" table="x_58872_needit_does_not_extend">
+<?xml version="1.0" encoding="UTF-8"?><record_update>
+    <sys_dictionary action="INSERT_OR_UPDATE" element="" extends="task" table="x_58872_needit_needit_task">
         <active>true</active>
         <array>false</array>
         <array_denormalized>false</array_denormalized>
         <attributes/>
-        <audit>false</audit>
+        <audit>true</audit>
         <calculation><![CDATA[(function calculatedFieldValue(current) {
 
 	// Add your code here
@@ -31,10 +30,12 @@
         <element/>
         <element_reference>false</element_reference>
         <foreign_database/>
+        <function_definition/>
+        <function_field>false</function_field>
         <internal_type display_value="Collection">collection</internal_type>
         <mandatory>false</mandatory>
         <max_length>40</max_length>
-        <name>x_58872_needit_does_not_extend</name>
+        <name>x_58872_needit_needit_task</name>
         <next_element/>
         <primary>false</primary>
         <read_only>false</read_only>
@@ -51,18 +52,16 @@
         <staged>false</staged>
         <sys_class_name>sys_dictionary</sys_class_name>
         <sys_created_by>admin</sys_created_by>
-        <sys_created_on>2017-01-25 22:56:54</sys_created_on>
-        <sys_customer_update>true</sys_customer_update>
-        <sys_id>5f3ef4e90fe07200cd674f8ce1050e65</sys_id>
+        <sys_created_on>2017-04-05 19:43:12</sys_created_on>
+        <sys_id>15e034951bea4410c6956356bd4bcb9b</sys_id>
         <sys_mod_count>0</sys_mod_count>
-        <sys_name>x_58872_needit_does_not_extend</sys_name>
+        <sys_name>x_58872_needit_needit_task</sys_name>
         <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
         <sys_policy/>
-        <sys_replace_on_upgrade>false</sys_replace_on_upgrade>
         <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
-        <sys_update_name>sys_dictionary_x_58872_needit_does_not_extend_null</sys_update_name>
+        <sys_update_name>sys_dictionary_x_58872_needit_needit_task_NULL</sys_update_name>
         <sys_updated_by>admin</sys_updated_by>
-        <sys_updated_on>2017-01-25 22:56:54</sys_updated_on>
+        <sys_updated_on>2020-01-23 18:21:30</sys_updated_on>
         <table_reference>false</table_reference>
         <text_index>false</text_index>
         <unique>false</unique>
diff --git a/update/sys_dictionary_x_58872_needit_needit_task_u_needit.xml b/update/sys_dictionary_x_58872_needit_needit_task_u_needit.xml
new file mode 100644
index 0000000000..0012afdafa
--- /dev/null
+++ b/update/sys_dictionary_x_58872_needit_needit_task_u_needit.xml
@@ -0,0 +1,71 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update>
+    <sys_dictionary action="INSERT_OR_UPDATE" element="u_needit" table="x_58872_needit_needit_task">
+        <active>true</active>
+        <array>false</array>
+        <array_denormalized>false</array_denormalized>
+        <attributes/>
+        <audit>false</audit>
+        <calculation/>
+        <choice>0</choice>
+        <choice_field/>
+        <choice_table/>
+        <column_label>NeedIt</column_label>
+        <comments/>
+        <create_roles/>
+        <default_value/>
+        <defaultsort/>
+        <delete_roles/>
+        <dependent/>
+        <dependent_on_field/>
+        <display>false</display>
+        <dynamic_creation>false</dynamic_creation>
+        <dynamic_creation_script/>
+        <dynamic_default_value/>
+        <dynamic_ref_qual/>
+        <element>u_needit</element>
+        <element_reference>false</element_reference>
+        <foreign_database/>
+        <function_definition/>
+        <function_field>false</function_field>
+        <internal_type display_value="Reference">reference</internal_type>
+        <mandatory>false</mandatory>
+        <max_length>32</max_length>
+        <name>x_58872_needit_needit_task</name>
+        <next_element/>
+        <primary>false</primary>
+        <read_only>false</read_only>
+        <read_roles/>
+        <reference display_value="" name="x_58872_needit_needit">x_58872_needit_needit</reference>
+        <reference_cascade_rule/>
+        <reference_floats>false</reference_floats>
+        <reference_key/>
+        <reference_qual/>
+        <reference_qual_condition/>
+        <reference_type/>
+        <sizeclass/>
+        <spell_check>false</spell_check>
+        <staged>false</staged>
+        <sys_class_name>sys_dictionary</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2018-07-26 18:44:01</sys_created_on>
+        <sys_id>11e034951bea4410c6956356bd4bcba3</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>NeedIt</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_dictionary_x_58872_needit_needit_task_u_needit</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2020-01-23 18:21:30</sys_updated_on>
+        <table_reference>false</table_reference>
+        <text_index>false</text_index>
+        <unique>false</unique>
+        <use_dependent_field>false</use_dependent_field>
+        <use_dynamic_default>false</use_dynamic_default>
+        <use_reference_qualifier>simple</use_reference_qualifier>
+        <virtual>false</virtual>
+        <widget/>
+        <write_roles/>
+        <xml_view>false</xml_view>
+    </sys_dictionary>
+</record_update>
diff --git a/update/sys_dictionary_x_58872_needit_needit_new_field_1.xml b/update/sys_dictionary_x_58872_needit_needit_u_other.xml
similarity index 70%
rename from update/sys_dictionary_x_58872_needit_needit_new_field_1.xml
rename to update/sys_dictionary_x_58872_needit_needit_u_other.xml
index ef0abbd4e9..b111069f4e 100644
--- a/update/sys_dictionary_x_58872_needit_needit_new_field_1.xml
+++ b/update/sys_dictionary_x_58872_needit_needit_u_other.xml
@@ -1,21 +1,15 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update>
-    <sys_dictionary action="INSERT_OR_UPDATE" element="new_field_1" table="x_58872_needit_needit">
+<?xml version="1.0" encoding="UTF-8"?><record_update>
+    <sys_dictionary action="INSERT_OR_UPDATE" element="u_other" table="x_58872_needit_needit">
         <active>true</active>
         <array>false</array>
         <array_denormalized>false</array_denormalized>
-        <attributes/>
+        <attributes>edge_encryption_enabled=true</attributes>
         <audit>false</audit>
-        <calculation><![CDATA[(function calculatedFieldValue(current) {
-
-	// Add your code here
-	return '';  // return the calculated value
-
-})(current);]]></calculation>
-        <choice/>
+        <calculation/>
+        <choice>0</choice>
         <choice_field/>
         <choice_table/>
-        <column_label>New field 1</column_label>
+        <column_label>Other</column_label>
         <comments/>
         <create_roles/>
         <default_value/>
@@ -28,9 +22,11 @@
         <dynamic_creation_script/>
         <dynamic_default_value/>
         <dynamic_ref_qual/>
-        <element>new_field_1</element>
+        <element>u_other</element>
         <element_reference>false</element_reference>
         <foreign_database/>
+        <function_definition/>
+        <function_field>false</function_field>
         <internal_type display_value="String">string</internal_type>
         <mandatory>false</mandatory>
         <max_length>40</max_length>
@@ -51,18 +47,16 @@
         <staged>false</staged>
         <sys_class_name>sys_dictionary</sys_class_name>
         <sys_created_by>admin</sys_created_by>
-        <sys_created_on>2017-01-26 00:53:29</sys_created_on>
-        <sys_customer_update>true</sys_customer_update>
-        <sys_id>a0239d250f247200cd674f8ce1050e00</sys_id>
+        <sys_created_on>2017-02-16 19:40:25</sys_created_on>
+        <sys_id>69e034951bea4410c6956356bd4bcbd7</sys_id>
         <sys_mod_count>0</sys_mod_count>
-        <sys_name>New field 1</sys_name>
+        <sys_name>Other</sys_name>
         <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
         <sys_policy/>
-        <sys_replace_on_upgrade>false</sys_replace_on_upgrade>
         <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
-        <sys_update_name>sys_dictionary_x_58872_needit_needit_new_field_1</sys_update_name>
+        <sys_update_name>sys_dictionary_x_58872_needit_needit_u_other</sys_update_name>
         <sys_updated_by>admin</sys_updated_by>
-        <sys_updated_on>2017-01-26 00:53:29</sys_updated_on>
+        <sys_updated_on>2020-01-23 18:21:30</sys_updated_on>
         <table_reference>false</table_reference>
         <text_index>false</text_index>
         <unique>false</unique>
diff --git a/update/sys_dictionary_x_58872_needit_needit_u_request_type.xml b/update/sys_dictionary_x_58872_needit_needit_u_request_type.xml
index 6f6ee53df4..a9ee3bcf87 100644
--- a/update/sys_dictionary_x_58872_needit_needit_u_request_type.xml
+++ b/update/sys_dictionary_x_58872_needit_needit_u_request_type.xml
@@ -1,5 +1,4 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update>
+<?xml version="1.0" encoding="UTF-8"?><record_update>
     <sys_dictionary action="INSERT_OR_UPDATE" element="u_request_type" table="x_58872_needit_needit">
         <active>true</active>
         <array>false</array>
@@ -26,6 +25,8 @@
         <element>u_request_type</element>
         <element_reference>false</element_reference>
         <foreign_database/>
+        <function_definition/>
+        <function_field>false</function_field>
         <internal_type display_value="String">string</internal_type>
         <mandatory>true</mandatory>
         <max_length>40</max_length>
@@ -47,17 +48,15 @@
         <sys_class_name>sys_dictionary</sys_class_name>
         <sys_created_by>admin</sys_created_by>
         <sys_created_on>2017-01-26 19:28:12</sys_created_on>
-        <sys_customer_update>true</sys_customer_update>
-        <sys_id>8c18ddfd0f603200cd674f8ce1050eb6</sys_id>
-        <sys_mod_count>1</sys_mod_count>
+        <sys_id>a1e034951bea4410c6956356bd4bcbdb</sys_id>
+        <sys_mod_count>0</sys_mod_count>
         <sys_name>Request type</sys_name>
         <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
         <sys_policy/>
-        <sys_replace_on_upgrade>false</sys_replace_on_upgrade>
         <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
         <sys_update_name>sys_dictionary_x_58872_needit_needit_u_request_type</sys_update_name>
         <sys_updated_by>admin</sys_updated_by>
-        <sys_updated_on>2017-01-26 19:28:13</sys_updated_on>
+        <sys_updated_on>2020-01-23 18:21:31</sys_updated_on>
         <table_reference>false</table_reference>
         <text_index>false</text_index>
         <unique>false</unique>
diff --git a/update/sys_dictionary_x_58872_needit_needit_u_requested_for.xml b/update/sys_dictionary_x_58872_needit_needit_u_requested_for.xml
index 435d82d294..4b24b4a45a 100644
--- a/update/sys_dictionary_x_58872_needit_needit_u_requested_for.xml
+++ b/update/sys_dictionary_x_58872_needit_needit_u_requested_for.xml
@@ -1,5 +1,4 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update>
+<?xml version="1.0" encoding="UTF-8"?><record_update>
     <sys_dictionary action="INSERT_OR_UPDATE" element="u_requested_for" table="x_58872_needit_needit">
         <active>true</active>
         <array>false</array>
@@ -26,6 +25,8 @@
         <element>u_requested_for</element>
         <element_reference>false</element_reference>
         <foreign_database/>
+        <function_definition/>
+        <function_field>false</function_field>
         <internal_type display_value="Reference">reference</internal_type>
         <mandatory>true</mandatory>
         <max_length>32</max_length>
@@ -47,17 +48,15 @@
         <sys_class_name>sys_dictionary</sys_class_name>
         <sys_created_by>admin</sys_created_by>
         <sys_created_on>2017-01-26 19:28:12</sys_created_on>
-        <sys_customer_update>true</sys_customer_update>
-        <sys_id>8c18ddfd0f603200cd674f8ce1050eb3</sys_id>
-        <sys_mod_count>1</sys_mod_count>
+        <sys_id>a1e034951bea4410c6956356bd4bcbd9</sys_id>
+        <sys_mod_count>0</sys_mod_count>
         <sys_name>Requested for</sys_name>
         <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
         <sys_policy/>
-        <sys_replace_on_upgrade>false</sys_replace_on_upgrade>
         <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
         <sys_update_name>sys_dictionary_x_58872_needit_needit_u_requested_for</sys_update_name>
         <sys_updated_by>admin</sys_updated_by>
-        <sys_updated_on>2017-01-26 19:28:13</sys_updated_on>
+        <sys_updated_on>2020-01-23 18:21:31</sys_updated_on>
         <table_reference>false</table_reference>
         <text_index>false</text_index>
         <unique>false</unique>
diff --git a/update/sys_dictionary_x_58872_needit_needit_u_requested_for_email.xml b/update/sys_dictionary_x_58872_needit_needit_u_requested_for_email.xml
new file mode 100644
index 0000000000..99054a1e6a
--- /dev/null
+++ b/update/sys_dictionary_x_58872_needit_needit_u_requested_for_email.xml
@@ -0,0 +1,71 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update>
+    <sys_dictionary action="INSERT_OR_UPDATE" element="u_requested_for_email" table="x_58872_needit_needit">
+        <active>true</active>
+        <array>false</array>
+        <array_denormalized>false</array_denormalized>
+        <attributes>edge_encryption_enabled=true</attributes>
+        <audit>false</audit>
+        <calculation/>
+        <choice>0</choice>
+        <choice_field/>
+        <choice_table/>
+        <column_label>Requested for email</column_label>
+        <comments/>
+        <create_roles/>
+        <default_value/>
+        <defaultsort/>
+        <delete_roles/>
+        <dependent/>
+        <dependent_on_field/>
+        <display>false</display>
+        <dynamic_creation>false</dynamic_creation>
+        <dynamic_creation_script/>
+        <dynamic_default_value/>
+        <dynamic_ref_qual/>
+        <element>u_requested_for_email</element>
+        <element_reference>false</element_reference>
+        <foreign_database/>
+        <function_definition/>
+        <function_field>false</function_field>
+        <internal_type display_value="String">string</internal_type>
+        <mandatory>true</mandatory>
+        <max_length>40</max_length>
+        <name>x_58872_needit_needit</name>
+        <next_element/>
+        <primary>false</primary>
+        <read_only>false</read_only>
+        <read_roles/>
+        <reference/>
+        <reference_cascade_rule/>
+        <reference_floats>false</reference_floats>
+        <reference_key/>
+        <reference_qual/>
+        <reference_qual_condition/>
+        <reference_type/>
+        <sizeclass/>
+        <spell_check>false</spell_check>
+        <staged>false</staged>
+        <sys_class_name>sys_dictionary</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-03-08 03:41:46</sys_created_on>
+        <sys_id>a1e034951bea4410c6956356bd4bcbda</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>Requested for email</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_dictionary_x_58872_needit_needit_u_requested_for_email</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2020-01-23 18:21:31</sys_updated_on>
+        <table_reference>false</table_reference>
+        <text_index>false</text_index>
+        <unique>false</unique>
+        <use_dependent_field>false</use_dependent_field>
+        <use_dynamic_default>false</use_dynamic_default>
+        <use_reference_qualifier>simple</use_reference_qualifier>
+        <virtual>false</virtual>
+        <widget/>
+        <write_roles/>
+        <xml_view>false</xml_view>
+    </sys_dictionary>
+</record_update>
diff --git a/update/sys_dictionary_x_58872_needit_needit_u_what_needed.xml b/update/sys_dictionary_x_58872_needit_needit_u_what_needed.xml
index 9864f8d7fe..ca55cce2fe 100644
--- a/update/sys_dictionary_x_58872_needit_needit_u_what_needed.xml
+++ b/update/sys_dictionary_x_58872_needit_needit_u_what_needed.xml
@@ -1,5 +1,4 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update>
+<?xml version="1.0" encoding="UTF-8"?><record_update>
     <sys_dictionary action="INSERT_OR_UPDATE" element="u_what_needed" table="x_58872_needit_needit">
         <active>true</active>
         <array>false</array>
@@ -13,7 +12,7 @@
         <column_label>What needed</column_label>
         <comments/>
         <create_roles/>
-        <default_value>legal1</default_value>
+        <default_value>hr1</default_value>
         <defaultsort/>
         <delete_roles/>
         <dependent/>
@@ -26,6 +25,8 @@
         <element>u_what_needed</element>
         <element_reference>false</element_reference>
         <foreign_database/>
+        <function_definition/>
+        <function_field>false</function_field>
         <internal_type display_value="String">string</internal_type>
         <mandatory>true</mandatory>
         <max_length>40</max_length>
@@ -47,17 +48,15 @@
         <sys_class_name>sys_dictionary</sys_class_name>
         <sys_created_by>admin</sys_created_by>
         <sys_created_on>2017-01-26 19:39:57</sys_created_on>
-        <sys_customer_update>true</sys_customer_update>
-        <sys_id>14ca91710fa03200cd674f8ce1050ed8</sys_id>
-        <sys_mod_count>1</sys_mod_count>
+        <sys_id>25e034951bea4410c6956356bd4bcbdc</sys_id>
+        <sys_mod_count>0</sys_mod_count>
         <sys_name>What needed</sys_name>
         <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
         <sys_policy/>
-        <sys_replace_on_upgrade>false</sys_replace_on_upgrade>
         <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
         <sys_update_name>sys_dictionary_x_58872_needit_needit_u_what_needed</sys_update_name>
         <sys_updated_by>admin</sys_updated_by>
-        <sys_updated_on>2017-01-26 19:39:58</sys_updated_on>
+        <sys_updated_on>2020-01-23 18:21:31</sys_updated_on>
         <table_reference>false</table_reference>
         <text_index>false</text_index>
         <unique>false</unique>
diff --git a/update/sys_dictionary_x_58872_needit_needit_u_when_needed.xml b/update/sys_dictionary_x_58872_needit_needit_u_when_needed.xml
index 1fb09c0148..d0a7467728 100644
--- a/update/sys_dictionary_x_58872_needit_needit_u_when_needed.xml
+++ b/update/sys_dictionary_x_58872_needit_needit_u_when_needed.xml
@@ -1,5 +1,4 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update>
+<?xml version="1.0" encoding="UTF-8"?><record_update>
     <sys_dictionary action="INSERT_OR_UPDATE" element="u_when_needed" table="x_58872_needit_needit">
         <active>true</active>
         <array>false</array>
@@ -26,6 +25,8 @@
         <element>u_when_needed</element>
         <element_reference>false</element_reference>
         <foreign_database/>
+        <function_definition/>
+        <function_field>false</function_field>
         <internal_type display_value="">glide_date_time</internal_type>
         <mandatory>true</mandatory>
         <max_length>40</max_length>
@@ -47,17 +48,15 @@
         <sys_class_name>sys_dictionary</sys_class_name>
         <sys_created_by>admin</sys_created_by>
         <sys_created_on>2017-01-26 19:08:23</sys_created_on>
-        <sys_customer_update>true</sys_customer_update>
-        <sys_id>bd8351bd0f603200cd674f8ce1050e4a</sys_id>
-        <sys_mod_count>1</sys_mod_count>
+        <sys_id>25e034951bea4410c6956356bd4bcbdd</sys_id>
+        <sys_mod_count>0</sys_mod_count>
         <sys_name>When needed</sys_name>
         <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
         <sys_policy/>
-        <sys_replace_on_upgrade>false</sys_replace_on_upgrade>
         <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
         <sys_update_name>sys_dictionary_x_58872_needit_needit_u_when_needed</sys_update_name>
         <sys_updated_by>admin</sys_updated_by>
-        <sys_updated_on>2017-01-26 19:08:24</sys_updated_on>
+        <sys_updated_on>2020-01-23 18:21:31</sys_updated_on>
         <table_reference>false</table_reference>
         <text_index>false</text_index>
         <unique>false</unique>
diff --git a/update/sys_documentation_var__m_topic_variable_510dfe8347003110dc5b1916926d43c6_user_en.xml b/update/sys_documentation_var__m_topic_variable_510dfe8347003110dc5b1916926d43c6_user_en.xml
new file mode 100644
index 0000000000..22e8d90bb4
--- /dev/null
+++ b/update/sys_documentation_var__m_topic_variable_510dfe8347003110dc5b1916926d43c6_user_en.xml
@@ -0,0 +1,26 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update>
+    <sys_documentation element="user" label="User" language="en" table="var__m_topic_variable_510dfe8347003110dc5b1916926d43c6">
+        <sys_documentation action="INSERT_OR_UPDATE">
+            <element>user</element>
+            <help/>
+            <hint/>
+            <label>User</label>
+            <language>en</language>
+            <name>var__m_topic_variable_510dfe8347003110dc5b1916926d43c6</name>
+            <plural>User</plural>
+            <sys_class_name>sys_documentation</sys_class_name>
+            <sys_created_by>admin</sys_created_by>
+            <sys_created_on>2023-07-20 05:44:09</sys_created_on>
+            <sys_mod_count>0</sys_mod_count>
+            <sys_name>User</sys_name>
+            <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+            <sys_policy/>
+            <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+            <sys_update_name>sys_documentation_var__m_topic_variable_510dfe8347003110dc5b1916926d43c6_user_en</sys_update_name>
+            <sys_updated_by>admin</sys_updated_by>
+            <sys_updated_on>2023-07-20 05:44:09</sys_updated_on>
+            <url/>
+            <url_target/>
+        </sys_documentation>
+    </sys_documentation>
+</record_update>
diff --git a/update/sys_documentation_var__m_topic_variable_64bc3e8347003110dc5b1916926d4386_user_en.xml b/update/sys_documentation_var__m_topic_variable_64bc3e8347003110dc5b1916926d4386_user_en.xml
new file mode 100644
index 0000000000..98217ad3f4
--- /dev/null
+++ b/update/sys_documentation_var__m_topic_variable_64bc3e8347003110dc5b1916926d4386_user_en.xml
@@ -0,0 +1,26 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update>
+    <sys_documentation element="user" label="User" language="en" table="var__m_topic_variable_64bc3e8347003110dc5b1916926d4386">
+        <sys_documentation action="INSERT_OR_UPDATE">
+            <element>user</element>
+            <help/>
+            <hint/>
+            <label>User</label>
+            <language>en</language>
+            <name>var__m_topic_variable_64bc3e8347003110dc5b1916926d4386</name>
+            <plural>User</plural>
+            <sys_class_name>sys_documentation</sys_class_name>
+            <sys_created_by>admin</sys_created_by>
+            <sys_created_on>2023-07-20 05:42:44</sys_created_on>
+            <sys_mod_count>0</sys_mod_count>
+            <sys_name>User</sys_name>
+            <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+            <sys_policy/>
+            <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+            <sys_update_name>sys_documentation_var__m_topic_variable_64bc3e8347003110dc5b1916926d4386_user_en</sys_update_name>
+            <sys_updated_by>admin</sys_updated_by>
+            <sys_updated_on>2023-07-20 05:42:44</sys_updated_on>
+            <url/>
+            <url_target/>
+        </sys_documentation>
+    </sys_documentation>
+</record_update>
diff --git a/update/sys_documentation_x_58872_needit_does_not_extend__en.xml b/update/sys_documentation_x_58872_needit_does_not_extend__en.xml
deleted file mode 100644
index 0a63b753c7..0000000000
--- a/update/sys_documentation_x_58872_needit_does_not_extend__en.xml
+++ /dev/null
@@ -1,30 +0,0 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update>
-    <sys_documentation element="" label="Does Not Extend" language="en" table="x_58872_needit_does_not_extend">
-        <sys_documentation action="INSERT_OR_UPDATE">
-            <element/>
-            <help/>
-            <hint/>
-            <label>Does Not Extend</label>
-            <language>en</language>
-            <name>x_58872_needit_does_not_extend</name>
-            <plural>Does Not Extends</plural>
-            <sys_class_name>sys_documentation</sys_class_name>
-            <sys_created_by>admin</sys_created_by>
-            <sys_created_on>2017-01-25 22:56:55</sys_created_on>
-            <sys_customer_update>true</sys_customer_update>
-            <sys_id>6b3ef4e90fe07200cd674f8ce1050e6c</sys_id>
-            <sys_mod_count>0</sys_mod_count>
-            <sys_name>Does Not Extend</sys_name>
-            <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
-            <sys_policy/>
-            <sys_replace_on_upgrade>false</sys_replace_on_upgrade>
-            <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
-            <sys_update_name>sys_documentation_x_58872_needit_does_not_extend__en</sys_update_name>
-            <sys_updated_by>admin</sys_updated_by>
-            <sys_updated_on>2017-01-25 22:56:55</sys_updated_on>
-            <url/>
-            <url_target/>
-        </sys_documentation>
-    </sys_documentation>
-</record_update>
diff --git a/update/sys_documentation_x_58872_needit_historic___en.xml b/update/sys_documentation_x_58872_needit_historic___en.xml
new file mode 100644
index 0000000000..1d22b7c07f
--- /dev/null
+++ b/update/sys_documentation_x_58872_needit_historic___en.xml
@@ -0,0 +1,27 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update>
+    <sys_documentation element="" label="Historic NeedIt Data" language="en" table="x_58872_needit_historic_">
+        <sys_documentation action="INSERT_OR_UPDATE">
+            <element/>
+            <help/>
+            <hint/>
+            <label>Historic NeedIt Data</label>
+            <language>en</language>
+            <name>x_58872_needit_historic_</name>
+            <plural>Historic NeedIt Data</plural>
+            <sys_class_name>sys_documentation</sys_class_name>
+            <sys_created_by>admin</sys_created_by>
+            <sys_created_on>2017-03-29 19:59:31</sys_created_on>
+            <sys_id>e5e034951bea4410c6956356bd4bcbbe</sys_id>
+            <sys_mod_count>0</sys_mod_count>
+            <sys_name>Historic NeedIt Data</sys_name>
+            <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+            <sys_policy/>
+            <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+            <sys_update_name>sys_documentation_x_58872_needit_historic___en</sys_update_name>
+            <sys_updated_by>admin</sys_updated_by>
+            <sys_updated_on>2017-03-29 19:59:31</sys_updated_on>
+            <url/>
+            <url_target/>
+        </sys_documentation>
+    </sys_documentation>
+</record_update>
diff --git a/update/sys_documentation_x_58872_needit_historic__u_must_have_by_en.xml b/update/sys_documentation_x_58872_needit_historic__u_must_have_by_en.xml
new file mode 100644
index 0000000000..d573b7e382
--- /dev/null
+++ b/update/sys_documentation_x_58872_needit_historic__u_must_have_by_en.xml
@@ -0,0 +1,27 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update>
+    <sys_documentation element="u_must_have_by" label="Must have by" language="en" table="x_58872_needit_historic_">
+        <sys_documentation action="INSERT_OR_UPDATE">
+            <element>u_must_have_by</element>
+            <help/>
+            <hint/>
+            <label>Must have by</label>
+            <language>en</language>
+            <name>x_58872_needit_historic_</name>
+            <plural>Must have by</plural>
+            <sys_class_name>sys_documentation</sys_class_name>
+            <sys_created_by>admin</sys_created_by>
+            <sys_created_on>2017-03-29 19:59:32</sys_created_on>
+            <sys_id>65e034951bea4410c6956356bd4bcbc2</sys_id>
+            <sys_mod_count>0</sys_mod_count>
+            <sys_name>Must have by</sys_name>
+            <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+            <sys_policy/>
+            <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+            <sys_update_name>sys_documentation_x_58872_needit_historic__u_must_have_by_en</sys_update_name>
+            <sys_updated_by>admin</sys_updated_by>
+            <sys_updated_on>2017-03-29 19:59:32</sys_updated_on>
+            <url/>
+            <url_target/>
+        </sys_documentation>
+    </sys_documentation>
+</record_update>
diff --git a/update/sys_documentation_x_58872_needit_historic__u_request_type_en.xml b/update/sys_documentation_x_58872_needit_historic__u_request_type_en.xml
new file mode 100644
index 0000000000..97fb9774bd
--- /dev/null
+++ b/update/sys_documentation_x_58872_needit_historic__u_request_type_en.xml
@@ -0,0 +1,27 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update>
+    <sys_documentation element="u_request_type" label="Request type" language="en" table="x_58872_needit_historic_">
+        <sys_documentation action="INSERT_OR_UPDATE">
+            <element>u_request_type</element>
+            <help/>
+            <hint/>
+            <label>Request type</label>
+            <language>en</language>
+            <name>x_58872_needit_historic_</name>
+            <plural>Request types</plural>
+            <sys_class_name>sys_documentation</sys_class_name>
+            <sys_created_by>admin</sys_created_by>
+            <sys_created_on>2017-03-29 19:59:32</sys_created_on>
+            <sys_id>69e034951bea4410c6956356bd4bcbc4</sys_id>
+            <sys_mod_count>0</sys_mod_count>
+            <sys_name>Request type</sys_name>
+            <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+            <sys_policy/>
+            <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+            <sys_update_name>sys_documentation_x_58872_needit_historic__u_request_type_en</sys_update_name>
+            <sys_updated_by>admin</sys_updated_by>
+            <sys_updated_on>2017-03-29 19:59:32</sys_updated_on>
+            <url/>
+            <url_target/>
+        </sys_documentation>
+    </sys_documentation>
+</record_update>
diff --git a/update/sys_documentation_x_58872_needit_historic__u_requested_for_en.xml b/update/sys_documentation_x_58872_needit_historic__u_requested_for_en.xml
new file mode 100644
index 0000000000..a6c13515ed
--- /dev/null
+++ b/update/sys_documentation_x_58872_needit_historic__u_requested_for_en.xml
@@ -0,0 +1,27 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update>
+    <sys_documentation element="u_requested_for" label="Requested for" language="en" table="x_58872_needit_historic_">
+        <sys_documentation action="INSERT_OR_UPDATE">
+            <element>u_requested_for</element>
+            <help/>
+            <hint/>
+            <label>Requested for</label>
+            <language>en</language>
+            <name>x_58872_needit_historic_</name>
+            <plural>Requested for</plural>
+            <sys_class_name>sys_documentation</sys_class_name>
+            <sys_created_by>admin</sys_created_by>
+            <sys_created_on>2017-03-29 19:59:31</sys_created_on>
+            <sys_id>e5e034951bea4410c6956356bd4bcbc3</sys_id>
+            <sys_mod_count>0</sys_mod_count>
+            <sys_name>Requested for</sys_name>
+            <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+            <sys_policy/>
+            <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+            <sys_update_name>sys_documentation_x_58872_needit_historic__u_requested_for_en</sys_update_name>
+            <sys_updated_by>admin</sys_updated_by>
+            <sys_updated_on>2017-03-29 19:59:31</sys_updated_on>
+            <url/>
+            <url_target/>
+        </sys_documentation>
+    </sys_documentation>
+</record_update>
diff --git a/update/sys_documentation_x_58872_needit_historic__u_short_description_en.xml b/update/sys_documentation_x_58872_needit_historic__u_short_description_en.xml
new file mode 100644
index 0000000000..234c6cfa77
--- /dev/null
+++ b/update/sys_documentation_x_58872_needit_historic__u_short_description_en.xml
@@ -0,0 +1,27 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update>
+    <sys_documentation element="u_short_description" label="Short description" language="en" table="x_58872_needit_historic_">
+        <sys_documentation action="INSERT_OR_UPDATE">
+            <element>u_short_description</element>
+            <help/>
+            <hint/>
+            <label>Short description</label>
+            <language>en</language>
+            <name>x_58872_needit_historic_</name>
+            <plural>Short descriptions</plural>
+            <sys_class_name>sys_documentation</sys_class_name>
+            <sys_created_by>admin</sys_created_by>
+            <sys_created_on>2017-03-29 19:59:32</sys_created_on>
+            <sys_id>e9e034951bea4410c6956356bd4bcbc5</sys_id>
+            <sys_mod_count>0</sys_mod_count>
+            <sys_name>Short description</sys_name>
+            <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+            <sys_policy/>
+            <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+            <sys_update_name>sys_documentation_x_58872_needit_historic__u_short_description_en</sys_update_name>
+            <sys_updated_by>admin</sys_updated_by>
+            <sys_updated_on>2017-03-29 19:59:32</sys_updated_on>
+            <url/>
+            <url_target/>
+        </sys_documentation>
+    </sys_documentation>
+</record_update>
diff --git a/update/sys_documentation_x_58872_needit_historic__u_what_needed_en.xml b/update/sys_documentation_x_58872_needit_historic__u_what_needed_en.xml
new file mode 100644
index 0000000000..4ea69fe87e
--- /dev/null
+++ b/update/sys_documentation_x_58872_needit_historic__u_what_needed_en.xml
@@ -0,0 +1,27 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update>
+    <sys_documentation element="u_what_needed" label="What needed" language="en" table="x_58872_needit_historic_">
+        <sys_documentation action="INSERT_OR_UPDATE">
+            <element>u_what_needed</element>
+            <help/>
+            <hint/>
+            <label>What needed</label>
+            <language>en</language>
+            <name>x_58872_needit_historic_</name>
+            <plural>What needed</plural>
+            <sys_class_name>sys_documentation</sys_class_name>
+            <sys_created_by>admin</sys_created_by>
+            <sys_created_on>2017-03-29 19:59:32</sys_created_on>
+            <sys_id>6de034951bea4410c6956356bd4bcbc6</sys_id>
+            <sys_mod_count>0</sys_mod_count>
+            <sys_name>What needed</sys_name>
+            <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+            <sys_policy/>
+            <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+            <sys_update_name>sys_documentation_x_58872_needit_historic__u_what_needed_en</sys_update_name>
+            <sys_updated_by>admin</sys_updated_by>
+            <sys_updated_on>2017-03-29 19:59:32</sys_updated_on>
+            <url/>
+            <url_target/>
+        </sys_documentation>
+    </sys_documentation>
+</record_update>
diff --git a/update/sys_documentation_x_58872_needit_needit__en.xml b/update/sys_documentation_x_58872_needit_needit__en.xml
index 8bdde32f1f..e8d5207f92 100644
--- a/update/sys_documentation_x_58872_needit_needit__en.xml
+++ b/update/sys_documentation_x_58872_needit_needit__en.xml
@@ -1,5 +1,4 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update>
+<?xml version="1.0" encoding="UTF-8"?><record_update>
     <sys_documentation element="" label="NeedIt" language="en" table="x_58872_needit_needit">
         <sys_documentation action="INSERT_OR_UPDATE">
             <element/>
@@ -12,13 +11,11 @@
             <sys_class_name>sys_documentation</sys_class_name>
             <sys_created_by>admin</sys_created_by>
             <sys_created_on>2017-01-24 22:46:34</sys_created_on>
-            <sys_customer_update>true</sys_customer_update>
-            <sys_id>5a427f010fe83200cd674f8ce1050e7d</sys_id>
+            <sys_id>25e034951bea4410c6956356bd4bcbd4</sys_id>
             <sys_mod_count>0</sys_mod_count>
             <sys_name>NeedIt</sys_name>
             <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
             <sys_policy/>
-            <sys_replace_on_upgrade>false</sys_replace_on_upgrade>
             <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
             <sys_update_name>sys_documentation_x_58872_needit_needit__en</sys_update_name>
             <sys_updated_by>admin</sys_updated_by>
diff --git a/update/sys_documentation_x_58872_needit_needit_state_en.xml b/update/sys_documentation_x_58872_needit_needit_state_en.xml
index 6f7704053d..8e855552d2 100644
--- a/update/sys_documentation_x_58872_needit_needit_state_en.xml
+++ b/update/sys_documentation_x_58872_needit_needit_state_en.xml
@@ -1,5 +1,4 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update>
+<?xml version="1.0" encoding="UTF-8"?><record_update>
     <sys_documentation element="state" label="State" language="en" table="x_58872_needit_needit">
         <sys_documentation action="INSERT_OR_UPDATE">
             <element>state</element>
@@ -12,13 +11,11 @@
             <sys_class_name>sys_documentation</sys_class_name>
             <sys_created_by>admin</sys_created_by>
             <sys_created_on>2017-01-26 20:14:39</sys_created_on>
-            <sys_customer_update>true</sys_customer_update>
             <sys_id>acb229350fa03200cd674f8ce1050eb4</sys_id>
             <sys_mod_count>1</sys_mod_count>
             <sys_name>State</sys_name>
             <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
             <sys_policy/>
-            <sys_replace_on_upgrade>false</sys_replace_on_upgrade>
             <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
             <sys_update_name>sys_documentation_x_58872_needit_needit_state_en</sys_update_name>
             <sys_updated_by>admin</sys_updated_by>
diff --git a/update/sys_documentation_x_58872_needit_needit_task__en.xml b/update/sys_documentation_x_58872_needit_needit_task__en.xml
new file mode 100644
index 0000000000..6b9021ef6e
--- /dev/null
+++ b/update/sys_documentation_x_58872_needit_needit_task__en.xml
@@ -0,0 +1,27 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update>
+    <sys_documentation element="" label="NeedIt Task" language="en" table="x_58872_needit_needit_task">
+        <sys_documentation action="INSERT_OR_UPDATE">
+            <element/>
+            <help/>
+            <hint/>
+            <label>NeedIt Task</label>
+            <language>en</language>
+            <name>x_58872_needit_needit_task</name>
+            <plural>NeedIt Tasks</plural>
+            <sys_class_name>sys_documentation</sys_class_name>
+            <sys_created_by>admin</sys_created_by>
+            <sys_created_on>2017-04-05 19:43:13</sys_created_on>
+            <sys_id>15e034951bea4410c6956356bd4bcb9f</sys_id>
+            <sys_mod_count>0</sys_mod_count>
+            <sys_name>NeedIt Task</sys_name>
+            <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+            <sys_policy/>
+            <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+            <sys_update_name>sys_documentation_x_58872_needit_needit_task__en</sys_update_name>
+            <sys_updated_by>admin</sys_updated_by>
+            <sys_updated_on>2017-04-05 19:43:13</sys_updated_on>
+            <url/>
+            <url_target/>
+        </sys_documentation>
+    </sys_documentation>
+</record_update>
diff --git a/update/sys_documentation_x_58872_needit_needit_task_u_needit_en.xml b/update/sys_documentation_x_58872_needit_needit_task_u_needit_en.xml
new file mode 100644
index 0000000000..f18405afb6
--- /dev/null
+++ b/update/sys_documentation_x_58872_needit_needit_task_u_needit_en.xml
@@ -0,0 +1,27 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update>
+    <sys_documentation element="u_needit" label="NeedIt" language="en" table="x_58872_needit_needit_task">
+        <sys_documentation action="INSERT_OR_UPDATE">
+            <element>u_needit</element>
+            <help/>
+            <hint/>
+            <label>NeedIt</label>
+            <language>en</language>
+            <name>x_58872_needit_needit_task</name>
+            <plural>NeedIts</plural>
+            <sys_class_name>sys_documentation</sys_class_name>
+            <sys_created_by>admin</sys_created_by>
+            <sys_created_on>2018-07-26 18:44:01</sys_created_on>
+            <sys_id>11e034951bea4410c6956356bd4bcba4</sys_id>
+            <sys_mod_count>0</sys_mod_count>
+            <sys_name>NeedIt</sys_name>
+            <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+            <sys_policy/>
+            <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+            <sys_update_name>sys_documentation_x_58872_needit_needit_task_u_needit_en</sys_update_name>
+            <sys_updated_by>admin</sys_updated_by>
+            <sys_updated_on>2018-07-26 18:44:01</sys_updated_on>
+            <url/>
+            <url_target/>
+        </sys_documentation>
+    </sys_documentation>
+</record_update>
diff --git a/update/sys_documentation_x_58872_needit_needit_new_field_1_en.xml b/update/sys_documentation_x_58872_needit_needit_u_other_en.xml
similarity index 53%
rename from update/sys_documentation_x_58872_needit_needit_new_field_1_en.xml
rename to update/sys_documentation_x_58872_needit_needit_u_other_en.xml
index 3916041f38..9a4f8c2136 100644
--- a/update/sys_documentation_x_58872_needit_needit_new_field_1_en.xml
+++ b/update/sys_documentation_x_58872_needit_needit_u_other_en.xml
@@ -1,28 +1,25 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update>
-    <sys_documentation element="new_field_1" label="New field 1" language="en" table="x_58872_needit_needit">
+<?xml version="1.0" encoding="UTF-8"?><record_update>
+    <sys_documentation element="u_other" label="Other" language="en" table="x_58872_needit_needit">
         <sys_documentation action="INSERT_OR_UPDATE">
-            <element>new_field_1</element>
+            <element>u_other</element>
             <help/>
             <hint/>
-            <label>New field 1</label>
+            <label>Other</label>
             <language>en</language>
             <name>x_58872_needit_needit</name>
-            <plural>New field 1s</plural>
+            <plural>Others</plural>
             <sys_class_name>sys_documentation</sys_class_name>
             <sys_created_by>admin</sys_created_by>
-            <sys_created_on>2017-01-26 00:53:30</sys_created_on>
-            <sys_customer_update>true</sys_customer_update>
-            <sys_id>d3e855e50f247200cd674f8ce1050e56</sys_id>
+            <sys_created_on>2017-02-16 19:40:25</sys_created_on>
+            <sys_id>65e034951bea4410c6956356bd4bcbd8</sys_id>
             <sys_mod_count>0</sys_mod_count>
-            <sys_name>New field 1</sys_name>
+            <sys_name>Other</sys_name>
             <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
             <sys_policy/>
-            <sys_replace_on_upgrade>false</sys_replace_on_upgrade>
             <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
-            <sys_update_name>sys_documentation_x_58872_needit_needit_new_field_1_en</sys_update_name>
+            <sys_update_name>sys_documentation_x_58872_needit_needit_u_other_en</sys_update_name>
             <sys_updated_by>admin</sys_updated_by>
-            <sys_updated_on>2017-01-26 00:53:30</sys_updated_on>
+            <sys_updated_on>2017-02-16 19:40:25</sys_updated_on>
             <url/>
             <url_target/>
         </sys_documentation>
diff --git a/update/sys_documentation_x_58872_needit_needit_u_request_type_en.xml b/update/sys_documentation_x_58872_needit_needit_u_request_type_en.xml
index c45eed7f99..af0d7d5c1b 100644
--- a/update/sys_documentation_x_58872_needit_needit_u_request_type_en.xml
+++ b/update/sys_documentation_x_58872_needit_needit_u_request_type_en.xml
@@ -1,5 +1,4 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update>
+<?xml version="1.0" encoding="UTF-8"?><record_update>
     <sys_documentation element="u_request_type" label="Request type" language="en" table="x_58872_needit_needit">
         <sys_documentation action="INSERT_OR_UPDATE">
             <element>u_request_type</element>
@@ -12,13 +11,11 @@
             <sys_class_name>sys_documentation</sys_class_name>
             <sys_created_by>admin</sys_created_by>
             <sys_created_on>2017-01-26 19:28:12</sys_created_on>
-            <sys_customer_update>true</sys_customer_update>
-            <sys_id>0c18ddfd0f603200cd674f8ce1050eb8</sys_id>
+            <sys_id>e5e034951bea4410c6956356bd4bcbdb</sys_id>
             <sys_mod_count>0</sys_mod_count>
             <sys_name>Request type</sys_name>
             <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
             <sys_policy/>
-            <sys_replace_on_upgrade>false</sys_replace_on_upgrade>
             <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
             <sys_update_name>sys_documentation_x_58872_needit_needit_u_request_type_en</sys_update_name>
             <sys_updated_by>admin</sys_updated_by>
diff --git a/update/sys_documentation_x_58872_needit_needit_u_requested_for_email_en.xml b/update/sys_documentation_x_58872_needit_needit_u_requested_for_email_en.xml
new file mode 100644
index 0000000000..5c2f5fd2b5
--- /dev/null
+++ b/update/sys_documentation_x_58872_needit_needit_u_requested_for_email_en.xml
@@ -0,0 +1,27 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update>
+    <sys_documentation element="u_requested_for_email" label="Requested for email" language="en" table="x_58872_needit_needit">
+        <sys_documentation action="INSERT_OR_UPDATE">
+            <element>u_requested_for_email</element>
+            <help/>
+            <hint/>
+            <label>Requested for email</label>
+            <language>en</language>
+            <name>x_58872_needit_needit</name>
+            <plural>Requested for emails</plural>
+            <sys_class_name>sys_documentation</sys_class_name>
+            <sys_created_by>admin</sys_created_by>
+            <sys_created_on>2017-03-08 03:41:46</sys_created_on>
+            <sys_id>65e034951bea4410c6956356bd4bcbda</sys_id>
+            <sys_mod_count>0</sys_mod_count>
+            <sys_name>Requested for email</sys_name>
+            <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+            <sys_policy/>
+            <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+            <sys_update_name>sys_documentation_x_58872_needit_needit_u_requested_for_email_en</sys_update_name>
+            <sys_updated_by>admin</sys_updated_by>
+            <sys_updated_on>2017-03-08 03:41:46</sys_updated_on>
+            <url/>
+            <url_target/>
+        </sys_documentation>
+    </sys_documentation>
+</record_update>
diff --git a/update/sys_documentation_x_58872_needit_needit_u_requested_for_en.xml b/update/sys_documentation_x_58872_needit_needit_u_requested_for_en.xml
index 45fe493c53..6479c09161 100644
--- a/update/sys_documentation_x_58872_needit_needit_u_requested_for_en.xml
+++ b/update/sys_documentation_x_58872_needit_needit_u_requested_for_en.xml
@@ -1,5 +1,4 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update>
+<?xml version="1.0" encoding="UTF-8"?><record_update>
     <sys_documentation element="u_requested_for" label="Requested for" language="en" table="x_58872_needit_needit">
         <sys_documentation action="INSERT_OR_UPDATE">
             <element>u_requested_for</element>
@@ -12,13 +11,11 @@
             <sys_class_name>sys_documentation</sys_class_name>
             <sys_created_by>admin</sys_created_by>
             <sys_created_on>2017-01-26 19:28:12</sys_created_on>
-            <sys_customer_update>true</sys_customer_update>
-            <sys_id>0c18ddfd0f603200cd674f8ce1050eb5</sys_id>
+            <sys_id>65e034951bea4410c6956356bd4bcbd9</sys_id>
             <sys_mod_count>0</sys_mod_count>
             <sys_name>Requested for</sys_name>
             <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
             <sys_policy/>
-            <sys_replace_on_upgrade>false</sys_replace_on_upgrade>
             <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
             <sys_update_name>sys_documentation_x_58872_needit_needit_u_requested_for_en</sys_update_name>
             <sys_updated_by>admin</sys_updated_by>
diff --git a/update/sys_documentation_x_58872_needit_needit_u_what_needed_en.xml b/update/sys_documentation_x_58872_needit_needit_u_what_needed_en.xml
index 87d0b7123b..b862504983 100644
--- a/update/sys_documentation_x_58872_needit_needit_u_what_needed_en.xml
+++ b/update/sys_documentation_x_58872_needit_needit_u_what_needed_en.xml
@@ -1,5 +1,4 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update>
+<?xml version="1.0" encoding="UTF-8"?><record_update>
     <sys_documentation element="u_what_needed" label="What needed" language="en" table="x_58872_needit_needit">
         <sys_documentation action="INSERT_OR_UPDATE">
             <element>u_what_needed</element>
@@ -12,13 +11,11 @@
             <sys_class_name>sys_documentation</sys_class_name>
             <sys_created_by>admin</sys_created_by>
             <sys_created_on>2017-01-26 19:39:57</sys_created_on>
-            <sys_customer_update>true</sys_customer_update>
-            <sys_id>90ca91710fa03200cd674f8ce1050eda</sys_id>
+            <sys_id>e5e034951bea4410c6956356bd4bcbdc</sys_id>
             <sys_mod_count>0</sys_mod_count>
             <sys_name>What needed</sys_name>
             <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
             <sys_policy/>
-            <sys_replace_on_upgrade>false</sys_replace_on_upgrade>
             <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
             <sys_update_name>sys_documentation_x_58872_needit_needit_u_what_needed_en</sys_update_name>
             <sys_updated_by>admin</sys_updated_by>
diff --git a/update/sys_documentation_x_58872_needit_needit_u_when_needed_en.xml b/update/sys_documentation_x_58872_needit_needit_u_when_needed_en.xml
index af78289f9c..c8a119ba9b 100644
--- a/update/sys_documentation_x_58872_needit_needit_u_when_needed_en.xml
+++ b/update/sys_documentation_x_58872_needit_needit_u_when_needed_en.xml
@@ -1,5 +1,4 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update>
+<?xml version="1.0" encoding="UTF-8"?><record_update>
     <sys_documentation element="u_when_needed" label="When needed" language="en" table="x_58872_needit_needit">
         <sys_documentation action="INSERT_OR_UPDATE">
             <element>u_when_needed</element>
@@ -12,13 +11,11 @@
             <sys_class_name>sys_documentation</sys_class_name>
             <sys_created_by>admin</sys_created_by>
             <sys_created_on>2017-01-26 19:08:23</sys_created_on>
-            <sys_customer_update>true</sys_customer_update>
-            <sys_id>3d8351bd0f603200cd674f8ce1050e4c</sys_id>
+            <sys_id>e5e034951bea4410c6956356bd4bcbdd</sys_id>
             <sys_mod_count>0</sys_mod_count>
             <sys_name>When needed</sys_name>
             <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
             <sys_policy/>
-            <sys_replace_on_upgrade>false</sys_replace_on_upgrade>
             <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
             <sys_update_name>sys_documentation_x_58872_needit_needit_u_when_needed_en</sys_update_name>
             <sys_updated_by>admin</sys_updated_by>
diff --git a/update/sys_embedded_help_content_5adac4eb4fe29300874e8020a310c776.xml b/update/sys_embedded_help_content_5adac4eb4fe29300874e8020a310c776.xml
new file mode 100644
index 0000000000..52953a1399
--- /dev/null
+++ b/update/sys_embedded_help_content_5adac4eb4fe29300874e8020a310c776.xml
@@ -0,0 +1,32 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_embedded_help_content">
+    <sys_embedded_help_content action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <category>reporting</category>
+        <content><![CDATA[ <h1 class="title topictitle1">Interactive Filters list</h1>  <div class="body conbody">  <div class="p"><span class="ph">Interactive Filters allow you to filter   report widgets directly from a homepage or dashboard without modifying the   reports.</span>      <ol class="ol" id="sys_ui_hp_publisher_list-normal__ol_yzz_p4l_d1b"><li class="li"><span class="ph">Click the column headers to search, sort, filter, and    edit data. </span></li><li class="li">Click <span class="ph uicontrol">New</span> to create a new interactive filter.<p class="p">The              <span class="ph uicontrol">Interactive Filters</span> list has the following columns:</p></li></ol></div>  <div class="p">      <ul class="ul" id="sys_ui_hp_publisher_list-normal__ul_ft3_qtj_dz"><li class="li"><span class="ph uicontrol">Look up name</span>: The look up name for the filter. This name appears          in the <span class="ph uicontrol">Add content</span> menu for users adding a filter to a homepage or          dashboard. Use this name to help organize your filters. If no look up name is specified,          the Name value is used instead. Updated The date and time the filter was last          modified.</li><li class="li"><span class="ph uicontrol">Name</span>: The name of the filter. <span class="ph">This                                            name appears on the dashboard widget for the                                            filter.</span></li><li class="li"><span class="ph uicontrol">Description</span>: The description entered by the filter&#39;s          creator.</li><li class="li"><span class="ph uicontrol">Filter based on</span>: The field type the filter is based on.</li><li class="li"><span class="ph uicontrol">UI control type</span>: How the available filtering options for this          filter appear on the dashboard.</li><li class="li"><span class="ph uicontrol">Updated</span>: The date and time the filter was last modified.</li></ul>    </div> </div>  <div class="related-links"><div class="relinfo"><div class="reltitle">Related information<br /><div><a class="link" href="https://docs.servicenow.com/?context&#61;CSHelp:available-interactive-filter-types&amp;version&#61;kingston" target="_blank">Available Interactive Filter types</a></div><div><a class="link" href="https://docs.servicenow.com/?context&#61;CSHelp:available-interactive-filter-ui-control-types&amp;version&#61;kingston" target="_blank">Available interactive filter UI control types</a></div></div></div></div>]]></content>
+        <last_sync>2018-06-13 02:48:06</last_sync>
+        <modifier>normal</modifier>
+        <name>sys_ui_hp_publisher_list-normal</name>
+        <page>sys_ui_hp_publisher_list</page>
+        <product>1</product>
+        <qualifier/>
+        <role/>
+        <role_order>1000</role_order>
+        <snc_created>true</snc_created>
+        <sys_class_name>sys_embedded_help_content</sys_class_name>
+        <sys_created_by>system</sys_created_by>
+        <sys_created_on>2018-06-13 02:48:06</sys_created_on>
+        <sys_domain>global</sys_domain>
+        <sys_domain_path>/</sys_domain_path>
+        <sys_id>5adac4eb4fe29300874e8020a310c776</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>sys_ui_hp_publisher_list-normal</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_embedded_help_content_5adac4eb4fe29300874e8020a310c776</sys_update_name>
+        <sys_updated_by>system</sys_updated_by>
+        <sys_updated_on>2018-06-13 02:48:06</sys_updated_on>
+        <version>k</version>
+    </sys_embedded_help_content>
+    <sys_translated_text action="delete_multiple" query="documentkey=5adac4eb4fe29300874e8020a310c776"/>
+</record_update>
diff --git a/update/sys_embedded_help_content_b05eb1d34fee5300874e8020a310c740.xml b/update/sys_embedded_help_content_b05eb1d34fee5300874e8020a310c740.xml
new file mode 100644
index 0000000000..6973a64312
--- /dev/null
+++ b/update/sys_embedded_help_content_b05eb1d34fee5300874e8020a310c740.xml
@@ -0,0 +1,32 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_embedded_help_content">
+    <sys_embedded_help_content action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <category>dashboards</category>
+        <content><![CDATA[  <h1 class="title topictitle1">Dashboards list</h1>    <div class="body conbody">        <p class="p"><span class="ph"><span class="ph">ServiceNow®</span>      <span class="ph">Dashboards</span> enable you to display      multiple Performance Analytics, reporting, and other widgets on a single screen. Use      dashboards to create a story with data you can share with multiple users.</span></p>    <div class="p">The <span class="ph uicontrol">Dashboards</span> list shows the dashboards in your instance. The      following columns are important:<ul class="ul" id="pa_dashboard_list-normal__ul_hjj_cpx_dz"><li class="li">Group — The dashboard group that this dashboard belongs to. The dashboards are sorted in          the dashboard picker by these groups.</li><li class="li">Active — Indicates if a dashboard is active in your instance. If false, the dashboard is          unavailable.</li></ul></div>    <div class="note note"><span class="notetitle">Note:</span> The columns Visible to, Groups, Users, and Requires Roles only apply    to non-responsive dashboards. The values in these columns do not apply to responsive dashboards. </div>    <p class="p">Click <span class="ph uicontrol">New</span> to create a new dashboard.</p>  </div>]]></content>
+        <last_sync>2018-06-12 16:34:09</last_sync>
+        <modifier>normal</modifier>
+        <name>pa_dashboards_list-normal</name>
+        <page>pa_dashboards_list</page>
+        <product>1</product>
+        <qualifier/>
+        <role/>
+        <role_order>1000</role_order>
+        <snc_created>true</snc_created>
+        <sys_class_name>sys_embedded_help_content</sys_class_name>
+        <sys_created_by>system</sys_created_by>
+        <sys_created_on>2018-06-12 16:34:09</sys_created_on>
+        <sys_domain>global</sys_domain>
+        <sys_domain_path>/</sys_domain_path>
+        <sys_id>b05eb1d34fee5300874e8020a310c740</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>pa_dashboards_list-normal</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_embedded_help_content_b05eb1d34fee5300874e8020a310c740</sys_update_name>
+        <sys_updated_by>system</sys_updated_by>
+        <sys_updated_on>2018-06-12 16:34:09</sys_updated_on>
+        <version>k</version>
+    </sys_embedded_help_content>
+    <sys_translated_text action="delete_multiple" query="documentkey=b05eb1d34fee5300874e8020a310c740"/>
+</record_update>
diff --git a/update/sys_filter_172e200c0f0232000d030dbce1050e2e.xml b/update/sys_filter_172e200c0f0232000d030dbce1050e2e.xml
new file mode 100644
index 0000000000..9ae99da0ff
--- /dev/null
+++ b/update/sys_filter_172e200c0f0232000d030dbce1050e2e.xml
@@ -0,0 +1,30 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_filter">
+    <sys_filter action="INSERT_OR_UPDATE">
+        <filter table="sys_user">nameSTARTSWITHb^nameISNOTEMPTY^EQ<item endquery="false" field="name" goto="false" newquery="false" operator="STARTSWITH" or="false" value="b"/>
+            <item endquery="false" field="name" goto="false" newquery="false" operator="ISNOTEMPTY" or="false" value=""/>
+            <item endquery="true" field="" goto="false" newquery="false" operator="=" or="false" value=""/>
+        </filter>
+        <group/>
+        <last_used>2017-04-05 19:30:01</last_used>
+        <mobile>true</mobile>
+        <roles/>
+        <sys_class_name>sys_filter</sys_class_name>
+        <sys_created_by>fred.luddy</sys_created_by>
+        <sys_created_on>2017-04-05 19:30:01</sys_created_on>
+        <sys_domain>global</sys_domain>
+        <sys_domain_path>/</sys_domain_path>
+        <sys_id>172e200c0f0232000d030dbce1050e2e</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>mobile</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_filter_172e200c0f0232000d030dbce1050e2e</sys_update_name>
+        <sys_updated_by>fred.luddy</sys_updated_by>
+        <sys_updated_on>2017-04-05 19:30:01</sys_updated_on>
+        <table>sys_user</table>
+        <title>mobile</title>
+        <user display_value="Fred Luddy">5137153cc611227c000bbd1bd8cd2005</user>
+    </sys_filter>
+    <sys_translated_text action="delete_multiple" query="documentkey=172e200c0f0232000d030dbce1050e2e"/>
+</record_update>
diff --git a/update/sys_filter_2c6ee8c80f0232000d030dbce1050ecf.xml b/update/sys_filter_2c6ee8c80f0232000d030dbce1050ecf.xml
new file mode 100644
index 0000000000..275dc1962f
--- /dev/null
+++ b/update/sys_filter_2c6ee8c80f0232000d030dbce1050ecf.xml
@@ -0,0 +1,30 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_filter">
+    <sys_filter action="INSERT_OR_UPDATE">
+        <filter table="sys_user">nameSTARTSWITH^nameISNOTEMPTY^EQ<item endquery="false" field="name" goto="false" newquery="false" operator="STARTSWITH" or="false" value=""/>
+            <item endquery="false" field="name" goto="false" newquery="false" operator="ISNOTEMPTY" or="false" value=""/>
+            <item endquery="true" field="" goto="false" newquery="false" operator="=" or="false" value=""/>
+        </filter>
+        <group/>
+        <last_used>2017-04-05 19:30:55</last_used>
+        <mobile>true</mobile>
+        <roles/>
+        <sys_class_name>sys_filter</sys_class_name>
+        <sys_created_by>beth.anglin</sys_created_by>
+        <sys_created_on>2017-04-05 19:30:55</sys_created_on>
+        <sys_domain>global</sys_domain>
+        <sys_domain_path>/</sys_domain_path>
+        <sys_id>2c6ee8c80f0232000d030dbce1050ecf</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>mobile</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_filter_2c6ee8c80f0232000d030dbce1050ecf</sys_update_name>
+        <sys_updated_by>beth.anglin</sys_updated_by>
+        <sys_updated_on>2017-04-05 19:30:55</sys_updated_on>
+        <table>sys_user</table>
+        <title>mobile</title>
+        <user display_value="Beth Anglin">46d44a23a9fe19810012d100cca80666</user>
+    </sys_filter>
+    <sys_translated_text action="delete_multiple" query="documentkey=2c6ee8c80f0232000d030dbce1050ecf"/>
+</record_update>
diff --git a/update/sys_filter_6b2ea00c0f0232000d030dbce1050ecc.xml b/update/sys_filter_6b2ea00c0f0232000d030dbce1050ecc.xml
new file mode 100644
index 0000000000..90dfc0d6d3
--- /dev/null
+++ b/update/sys_filter_6b2ea00c0f0232000d030dbce1050ecc.xml
@@ -0,0 +1,30 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_filter">
+    <sys_filter action="INSERT_OR_UPDATE">
+        <filter table="sys_user">nameSTARTSWITHbet^nameISNOTEMPTY^EQ<item endquery="false" field="name" goto="false" newquery="false" operator="STARTSWITH" or="false" value="bet"/>
+            <item endquery="false" field="name" goto="false" newquery="false" operator="ISNOTEMPTY" or="false" value=""/>
+            <item endquery="true" field="" goto="false" newquery="false" operator="=" or="false" value=""/>
+        </filter>
+        <group/>
+        <last_used>2017-04-05 19:30:02</last_used>
+        <mobile>true</mobile>
+        <roles/>
+        <sys_class_name>sys_filter</sys_class_name>
+        <sys_created_by>fred.luddy</sys_created_by>
+        <sys_created_on>2017-04-05 19:30:02</sys_created_on>
+        <sys_domain>global</sys_domain>
+        <sys_domain_path>/</sys_domain_path>
+        <sys_id>6b2ea00c0f0232000d030dbce1050ecc</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>mobile</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_filter_6b2ea00c0f0232000d030dbce1050ecc</sys_update_name>
+        <sys_updated_by>fred.luddy</sys_updated_by>
+        <sys_updated_on>2017-04-05 19:30:02</sys_updated_on>
+        <table>sys_user</table>
+        <title>mobile</title>
+        <user display_value="Fred Luddy">5137153cc611227c000bbd1bd8cd2005</user>
+    </sys_filter>
+    <sys_translated_text action="delete_multiple" query="documentkey=6b2ea00c0f0232000d030dbce1050ecc"/>
+</record_update>
diff --git a/update/sys_filter_972e200c0f0232000d030dbce1050ee0.xml b/update/sys_filter_972e200c0f0232000d030dbce1050ee0.xml
new file mode 100644
index 0000000000..c87ff38f0b
--- /dev/null
+++ b/update/sys_filter_972e200c0f0232000d030dbce1050ee0.xml
@@ -0,0 +1,30 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_filter">
+    <sys_filter action="INSERT_OR_UPDATE">
+        <filter table="sys_user">nameSTARTSWITHbe^nameISNOTEMPTY^EQ<item endquery="false" field="name" goto="false" newquery="false" operator="STARTSWITH" or="false" value="be"/>
+            <item endquery="false" field="name" goto="false" newquery="false" operator="ISNOTEMPTY" or="false" value=""/>
+            <item endquery="true" field="" goto="false" newquery="false" operator="=" or="false" value=""/>
+        </filter>
+        <group/>
+        <last_used>2017-04-05 19:30:01</last_used>
+        <mobile>true</mobile>
+        <roles/>
+        <sys_class_name>sys_filter</sys_class_name>
+        <sys_created_by>fred.luddy</sys_created_by>
+        <sys_created_on>2017-04-05 19:30:01</sys_created_on>
+        <sys_domain>global</sys_domain>
+        <sys_domain_path>/</sys_domain_path>
+        <sys_id>972e200c0f0232000d030dbce1050ee0</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>mobile</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_filter_972e200c0f0232000d030dbce1050ee0</sys_update_name>
+        <sys_updated_by>fred.luddy</sys_updated_by>
+        <sys_updated_on>2017-04-05 19:30:01</sys_updated_on>
+        <table>sys_user</table>
+        <title>mobile</title>
+        <user display_value="Fred Luddy">5137153cc611227c000bbd1bd8cd2005</user>
+    </sys_filter>
+    <sys_translated_text action="delete_multiple" query="documentkey=972e200c0f0232000d030dbce1050ee0"/>
+</record_update>
diff --git a/update/sys_filter_c16e240c0f0232000d030dbce1050e95.xml b/update/sys_filter_c16e240c0f0232000d030dbce1050e95.xml
new file mode 100644
index 0000000000..eb8fef2f7d
--- /dev/null
+++ b/update/sys_filter_c16e240c0f0232000d030dbce1050e95.xml
@@ -0,0 +1,30 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_filter">
+    <sys_filter action="INSERT_OR_UPDATE">
+        <filter table="sys_user">nameSTARTSWITHs^nameISNOTEMPTY^EQ<item endquery="false" field="name" goto="false" newquery="false" operator="STARTSWITH" or="false" value="s"/>
+            <item endquery="false" field="name" goto="false" newquery="false" operator="ISNOTEMPTY" or="false" value=""/>
+            <item endquery="true" field="" goto="false" newquery="false" operator="=" or="false" value=""/>
+        </filter>
+        <group/>
+        <last_used>2017-04-05 19:30:57</last_used>
+        <mobile>true</mobile>
+        <roles/>
+        <sys_class_name>sys_filter</sys_class_name>
+        <sys_created_by>beth.anglin</sys_created_by>
+        <sys_created_on>2017-04-05 19:30:57</sys_created_on>
+        <sys_domain>global</sys_domain>
+        <sys_domain_path>/</sys_domain_path>
+        <sys_id>c16e240c0f0232000d030dbce1050e95</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>mobile</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_filter_c16e240c0f0232000d030dbce1050e95</sys_update_name>
+        <sys_updated_by>beth.anglin</sys_updated_by>
+        <sys_updated_on>2017-04-05 19:30:57</sys_updated_on>
+        <table>sys_user</table>
+        <title>mobile</title>
+        <user display_value="Beth Anglin">46d44a23a9fe19810012d100cca80666</user>
+    </sys_filter>
+    <sys_translated_text action="delete_multiple" query="documentkey=c16e240c0f0232000d030dbce1050e95"/>
+</record_update>
diff --git a/update/sys_filter_d32e2cc80f0232000d030dbce1050eec.xml b/update/sys_filter_d32e2cc80f0232000d030dbce1050eec.xml
new file mode 100644
index 0000000000..728655fc48
--- /dev/null
+++ b/update/sys_filter_d32e2cc80f0232000d030dbce1050eec.xml
@@ -0,0 +1,30 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_filter">
+    <sys_filter action="INSERT_OR_UPDATE">
+        <filter table="sys_user">nameSTARTSWITH^nameISNOTEMPTY^EQ<item endquery="false" field="name" goto="false" newquery="false" operator="STARTSWITH" or="false" value=""/>
+            <item endquery="false" field="name" goto="false" newquery="false" operator="ISNOTEMPTY" or="false" value=""/>
+            <item endquery="true" field="" goto="false" newquery="false" operator="=" or="false" value=""/>
+        </filter>
+        <group/>
+        <last_used>2017-04-05 19:30:00</last_used>
+        <mobile>true</mobile>
+        <roles/>
+        <sys_class_name>sys_filter</sys_class_name>
+        <sys_created_by>fred.luddy</sys_created_by>
+        <sys_created_on>2017-04-05 19:30:00</sys_created_on>
+        <sys_domain>global</sys_domain>
+        <sys_domain_path>/</sys_domain_path>
+        <sys_id>d32e2cc80f0232000d030dbce1050eec</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>mobile</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_filter_d32e2cc80f0232000d030dbce1050eec</sys_update_name>
+        <sys_updated_by>fred.luddy</sys_updated_by>
+        <sys_updated_on>2017-04-05 19:30:00</sys_updated_on>
+        <table>sys_user</table>
+        <title>mobile</title>
+        <user display_value="Fred Luddy">5137153cc611227c000bbd1bd8cd2005</user>
+    </sys_filter>
+    <sys_translated_text action="delete_multiple" query="documentkey=d32e2cc80f0232000d030dbce1050eec"/>
+</record_update>
diff --git a/update/sys_metadata_link_3a84de569f703200bde5f79ff57fcf8b.xml b/update/sys_metadata_link_3a84de569f703200bde5f79ff57fcf8b.xml
new file mode 100644
index 0000000000..a24e8d6f37
--- /dev/null
+++ b/update/sys_metadata_link_3a84de569f703200bde5f79ff57fcf8b.xml
@@ -0,0 +1,95 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_metadata_link">
+    <sys_metadata_link action="INSERT_OR_UPDATE">
+        <directory>update</directory>
+        <documentkey>0fdba6030fe03200cd674f8ce1050ecc</documentkey>
+        <payload><![CDATA[<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="x_58872_needit_needit">
+    <x_58872_needit_needit action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <activity_due/>
+        <additional_assignee_list/>
+        <approval>not requested</approval>
+        <approval_history/>
+        <approval_set/>
+        <assigned_to/>
+        <assignment_group/>
+        <business_duration/>
+        <business_service/>
+        <calendar_duration/>
+        <close_notes/>
+        <closed_at/>
+        <closed_by/>
+        <cmdb_ci/>
+        <comments/>
+        <comments_and_work_notes/>
+        <company/>
+        <contact_type/>
+        <correlation_display/>
+        <correlation_id/>
+        <delivery_plan/>
+        <delivery_task/>
+        <description/>
+        <due_date/>
+        <escalation>0</escalation>
+        <expected_start/>
+        <follow_up/>
+        <group_list/>
+        <impact>3</impact>
+        <knowledge>false</knowledge>
+        <location/>
+        <made_sla>true</made_sla>
+        <number>NI012002</number>
+        <opened_at>2017-01-30 22:46:44</opened_at>
+        <opened_by display_value="System Administrator">6816f79cc0a8016401c5a33be04be441</opened_by>
+        <order/>
+        <parent/>
+        <priority>4</priority>
+        <reassignment_count>0</reassignment_count>
+        <rejection_goto/>
+        <short_description>Need conference room set up for meeting.</short_description>
+        <sla_due/>
+        <state>13</state>
+        <sys_class_name>x_58872_needit_needit</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-01-30 22:47:47</sys_created_on>
+        <sys_domain>global</sys_domain>
+        <sys_domain_path>/</sys_domain_path>
+        <sys_id>0fdba6030fe03200cd674f8ce1050ecc</sys_id>
+        <sys_mod_count>2</sys_mod_count>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2018-07-26 18:52:29</sys_updated_on>
+        <time_worked/>
+        <u_other/>
+        <u_request_type>facilities</u_request_type>
+        <u_requested_for display_value="Fred Luddy">5137153cc611227c000bbd1bd8cd2005</u_requested_for>
+        <u_requested_for_email/>
+        <u_what_needed>facilities2</u_what_needed>
+        <u_when_needed>2017-08-18 21:48:26</u_when_needed>
+        <upon_approval>proceed</upon_approval>
+        <upon_reject>cancel</upon_reject>
+        <urgency>3</urgency>
+        <user_input/>
+        <variables/>
+        <watch_list/>
+        <wf_activity/>
+        <work_end/>
+        <work_notes/>
+        <work_notes_list/>
+        <work_start/>
+    </x_58872_needit_needit>
+</record_update>
+]]></payload>
+        <sys_class_name>sys_metadata_link</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-02-09 23:25:07</sys_created_on>
+        <sys_id>3a84de569f703200bde5f79ff57fcf8b</sys_id>
+        <sys_mod_count>1</sys_mod_count>
+        <sys_name>NI012002</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_metadata_link_3a84de569f703200bde5f79ff57fcf8b</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2018-07-26 18:53:44</sys_updated_on>
+        <tablename>x_58872_needit_needit</tablename>
+    </sys_metadata_link>
+</record_update>
diff --git a/update/sys_metadata_link_7684de569f703200bde5f79ff57fcf8d.xml b/update/sys_metadata_link_7684de569f703200bde5f79ff57fcf8d.xml
new file mode 100644
index 0000000000..a05d7ac36e
--- /dev/null
+++ b/update/sys_metadata_link_7684de569f703200bde5f79ff57fcf8d.xml
@@ -0,0 +1,95 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_metadata_link">
+    <sys_metadata_link action="INSERT_OR_UPDATE">
+        <directory>update</directory>
+        <documentkey>887ce6030fe03200cd674f8ce1050e08</documentkey>
+        <payload><![CDATA[<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="x_58872_needit_needit">
+    <x_58872_needit_needit action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <activity_due/>
+        <additional_assignee_list/>
+        <approval>not requested</approval>
+        <approval_history/>
+        <approval_set/>
+        <assigned_to/>
+        <assignment_group/>
+        <business_duration/>
+        <business_service/>
+        <calendar_duration/>
+        <close_notes/>
+        <closed_at/>
+        <closed_by/>
+        <cmdb_ci/>
+        <comments/>
+        <comments_and_work_notes/>
+        <company/>
+        <contact_type/>
+        <correlation_display/>
+        <correlation_id/>
+        <delivery_plan/>
+        <delivery_task/>
+        <description/>
+        <due_date/>
+        <escalation>0</escalation>
+        <expected_start/>
+        <follow_up/>
+        <group_list/>
+        <impact>3</impact>
+        <knowledge>false</knowledge>
+        <location/>
+        <made_sla>true</made_sla>
+        <number>NI012003</number>
+        <opened_at>2017-01-30 22:49:15</opened_at>
+        <opened_by display_value="System Administrator">6816f79cc0a8016401c5a33be04be441</opened_by>
+        <order/>
+        <parent/>
+        <priority>4</priority>
+        <reassignment_count>0</reassignment_count>
+        <rejection_goto/>
+        <short_description>Check on new hire status</short_description>
+        <sla_due/>
+        <state>13</state>
+        <sys_class_name>x_58872_needit_needit</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-01-30 22:50:14</sys_created_on>
+        <sys_domain>global</sys_domain>
+        <sys_domain_path>/</sys_domain_path>
+        <sys_id>887ce6030fe03200cd674f8ce1050e08</sys_id>
+        <sys_mod_count>1</sys_mod_count>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2018-07-26 18:52:35</sys_updated_on>
+        <time_worked/>
+        <u_other/>
+        <u_request_type>hr</u_request_type>
+        <u_requested_for display_value="Fred Luddy">5137153cc611227c000bbd1bd8cd2005</u_requested_for>
+        <u_requested_for_email/>
+        <u_what_needed>hr1</u_what_needed>
+        <u_when_needed>2017-07-07 21:51:00</u_when_needed>
+        <upon_approval>proceed</upon_approval>
+        <upon_reject>cancel</upon_reject>
+        <urgency>3</urgency>
+        <user_input/>
+        <variables/>
+        <watch_list/>
+        <wf_activity/>
+        <work_end/>
+        <work_notes/>
+        <work_notes_list/>
+        <work_start/>
+    </x_58872_needit_needit>
+</record_update>
+]]></payload>
+        <sys_class_name>sys_metadata_link</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-02-09 23:25:07</sys_created_on>
+        <sys_id>7684de569f703200bde5f79ff57fcf8d</sys_id>
+        <sys_mod_count>1</sys_mod_count>
+        <sys_name>NI012003</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_metadata_link_7684de569f703200bde5f79ff57fcf8d</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2018-07-26 18:53:44</sys_updated_on>
+        <tablename>x_58872_needit_needit</tablename>
+    </sys_metadata_link>
+</record_update>
diff --git a/update/sys_metadata_link_b284de569f703200bde5f79ff57fcfe6.xml b/update/sys_metadata_link_b284de569f703200bde5f79ff57fcfe6.xml
new file mode 100644
index 0000000000..2b79b12edc
--- /dev/null
+++ b/update/sys_metadata_link_b284de569f703200bde5f79ff57fcfe6.xml
@@ -0,0 +1,95 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_metadata_link">
+    <sys_metadata_link action="INSERT_OR_UPDATE">
+        <directory>update</directory>
+        <documentkey>e1bc2a030fe03200cd674f8ce1050ea4</documentkey>
+        <payload><![CDATA[<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="x_58872_needit_needit">
+    <x_58872_needit_needit action="INSERT_OR_UPDATE">
+        <active>false</active>
+        <activity_due/>
+        <additional_assignee_list/>
+        <approval>not requested</approval>
+        <approval_history/>
+        <approval_set/>
+        <assigned_to/>
+        <assignment_group/>
+        <business_duration/>
+        <business_service/>
+        <calendar_duration/>
+        <close_notes/>
+        <closed_at>2017-01-30 22:51:35</closed_at>
+        <closed_by display_value="System Administrator">6816f79cc0a8016401c5a33be04be441</closed_by>
+        <cmdb_ci/>
+        <comments/>
+        <comments_and_work_notes/>
+        <company/>
+        <contact_type/>
+        <correlation_display/>
+        <correlation_id/>
+        <delivery_plan/>
+        <delivery_task/>
+        <description/>
+        <due_date/>
+        <escalation>0</escalation>
+        <expected_start/>
+        <follow_up/>
+        <group_list/>
+        <impact>3</impact>
+        <knowledge>false</knowledge>
+        <location/>
+        <made_sla>true</made_sla>
+        <number>NI012004</number>
+        <opened_at>2017-01-30 22:50:27</opened_at>
+        <opened_by display_value="System Administrator">6816f79cc0a8016401c5a33be04be441</opened_by>
+        <order/>
+        <parent/>
+        <priority>4</priority>
+        <reassignment_count>0</reassignment_count>
+        <rejection_goto/>
+        <short_description>When does the ESPP window close?</short_description>
+        <sla_due/>
+        <state>3</state>
+        <sys_class_name>x_58872_needit_needit</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-01-30 22:51:35</sys_created_on>
+        <sys_domain>global</sys_domain>
+        <sys_domain_path>/</sys_domain_path>
+        <sys_id>e1bc2a030fe03200cd674f8ce1050ea4</sys_id>
+        <sys_mod_count>1</sys_mod_count>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2018-07-26 18:52:41</sys_updated_on>
+        <time_worked/>
+        <u_other/>
+        <u_request_type>legal</u_request_type>
+        <u_requested_for display_value="Beth Anglin">46d44a23a9fe19810012d100cca80666</u_requested_for>
+        <u_requested_for_email/>
+        <u_what_needed>legal1</u_what_needed>
+        <u_when_needed>2017-05-18 21:52:02</u_when_needed>
+        <upon_approval>proceed</upon_approval>
+        <upon_reject>cancel</upon_reject>
+        <urgency>3</urgency>
+        <user_input/>
+        <variables/>
+        <watch_list/>
+        <wf_activity/>
+        <work_end/>
+        <work_notes/>
+        <work_notes_list/>
+        <work_start/>
+    </x_58872_needit_needit>
+</record_update>
+]]></payload>
+        <sys_class_name>sys_metadata_link</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-02-09 23:25:07</sys_created_on>
+        <sys_id>b284de569f703200bde5f79ff57fcfe6</sys_id>
+        <sys_mod_count>1</sys_mod_count>
+        <sys_name>NI012004</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_metadata_link_b284de569f703200bde5f79ff57fcfe6</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2018-07-26 18:53:44</sys_updated_on>
+        <tablename>x_58872_needit_needit</tablename>
+    </sys_metadata_link>
+</record_update>
diff --git a/update/sys_number_1e427f010fe83200cd674f8ce1050e8b.xml b/update/sys_number_1e427f010fe83200cd674f8ce1050e8b.xml
index 046cd7629c..edf5277712 100644
--- a/update/sys_number_1e427f010fe83200cd674f8ce1050e8b.xml
+++ b/update/sys_number_1e427f010fe83200cd674f8ce1050e8b.xml
@@ -1,23 +1,20 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update table="sys_number">
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_number">
     <sys_number action="INSERT_OR_UPDATE">
         <category display_value="" name="x_58872_needit_needit">x_58872_needit_needit</category>
         <maximum_digits>6</maximum_digits>
-        <number>2000</number>
+        <number>5000</number>
         <prefix>NI</prefix>
         <sys_class_name>sys_number</sys_class_name>
         <sys_created_by>admin</sys_created_by>
         <sys_created_on>2017-01-24 22:46:35</sys_created_on>
-        <sys_customer_update>true</sys_customer_update>
         <sys_id>1e427f010fe83200cd674f8ce1050e8b</sys_id>
-        <sys_mod_count>1</sys_mod_count>
+        <sys_mod_count>2</sys_mod_count>
         <sys_name>NI</sys_name>
         <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
         <sys_policy/>
-        <sys_replace_on_upgrade>false</sys_replace_on_upgrade>
         <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
         <sys_update_name>sys_number_1e427f010fe83200cd674f8ce1050e8b</sys_update_name>
         <sys_updated_by>admin</sys_updated_by>
-        <sys_updated_on>2017-01-25 01:02:43</sys_updated_on>
+        <sys_updated_on>2018-07-26 18:47:58</sys_updated_on>
     </sys_number>
 </record_update>
diff --git a/update/sys_number_7031f84c0f0232000d030dbce1050ec2.xml b/update/sys_number_7031f84c0f0232000d030dbce1050ec2.xml
new file mode 100644
index 0000000000..4b9c87d3de
--- /dev/null
+++ b/update/sys_number_7031f84c0f0232000d030dbce1050ec2.xml
@@ -0,0 +1,20 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_number">
+    <sys_number action="INSERT_OR_UPDATE">
+        <category display_value="" name="x_58872_needit_needit_task">x_58872_needit_needit_task</category>
+        <maximum_digits>6</maximum_digits>
+        <number>3000</number>
+        <prefix>NITASK</prefix>
+        <sys_class_name>sys_number</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-04-05 19:43:13</sys_created_on>
+        <sys_id>7031f84c0f0232000d030dbce1050ec2</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>NITASK</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_number_7031f84c0f0232000d030dbce1050ec2</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-04-05 19:43:13</sys_updated_on>
+    </sys_number>
+</record_update>
diff --git a/update/sys_package_dependency_m2m_11e034951bea4410c6956356bd4bcba9.xml b/update/sys_package_dependency_m2m_11e034951bea4410c6956356bd4bcba9.xml
new file mode 100644
index 0000000000..4eb0e55422
--- /dev/null
+++ b/update/sys_package_dependency_m2m_11e034951bea4410c6956356bd4bcba9.xml
@@ -0,0 +1,13 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_package_dependency_m2m">
+    <sys_package_dependency_m2m action="INSERT_OR_UPDATE">
+        <dependency display_value="Task table schema" source="com.glide.task">2ae584791bf100108d03631abc4bcb54</dependency>
+        <min_version>1.0.0</min_version>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2019-07-24 01:28:40</sys_created_on>
+        <sys_id>11e034951bea4410c6956356bd4bcba9</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2019-07-24 01:28:40</sys_updated_on>
+    </sys_package_dependency_m2m>
+</record_update>
diff --git a/update/sys_package_dependency_m2m_a9e034951bea4410c6956356bd4bcbcb.xml b/update/sys_package_dependency_m2m_a9e034951bea4410c6956356bd4bcbcb.xml
new file mode 100644
index 0000000000..ec013e131c
--- /dev/null
+++ b/update/sys_package_dependency_m2m_a9e034951bea4410c6956356bd4bcbcb.xml
@@ -0,0 +1,13 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_package_dependency_m2m">
+    <sys_package_dependency_m2m action="INSERT_OR_UPDATE">
+        <dependency display_value="System Import Sets" source="com.glide.system_import_set">0ec588391bf100108d03631abc4bcb02</dependency>
+        <min_version>1.0.0</min_version>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2019-07-24 01:28:40</sys_created_on>
+        <sys_id>a9e034951bea4410c6956356bd4bcbcb</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2019-07-24 01:28:40</sys_updated_on>
+    </sys_package_dependency_m2m>
+</record_update>
diff --git a/update/sys_properties_7f96d9500f9af2000d030dbce1050ed2.xml b/update/sys_properties_7f96d9500f9af2000d030dbce1050ed2.xml
new file mode 100644
index 0000000000..c543d137ef
--- /dev/null
+++ b/update/sys_properties_7f96d9500f9af2000d030dbce1050ed2.xml
@@ -0,0 +1,27 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_properties">
+    <sys_properties action="INSERT_OR_UPDATE">
+        <choices>7,14,21,28</choices>
+        <description>Number of days a NeedIt Task is overdue before it should automatically close.</description>
+        <ignore_cache>false</ignore_cache>
+        <is_private>false</is_private>
+        <name>x_58872_needit.autoCloseOverdue</name>
+        <read_roles>x_58872_needit.admin</read_roles>
+        <suffix>autoCloseOverdue</suffix>
+        <sys_class_name>sys_properties</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-04-19 03:21:42</sys_created_on>
+        <sys_id>7f96d9500f9af2000d030dbce1050ed2</sys_id>
+        <sys_mod_count>1</sys_mod_count>
+        <sys_name>x_58872_needit.autoCloseOverdue</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_properties_7f96d9500f9af2000d030dbce1050ed2</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-04-19 03:35:23</sys_updated_on>
+        <type>choicelist</type>
+        <value>21</value>
+        <write_roles>x_58872_needit.admin</write_roles>
+    </sys_properties>
+    <sys_translated_text action="delete_multiple" query="documentkey=7f96d9500f9af2000d030dbce1050ed2"/>
+</record_update>
diff --git a/update/sys_properties_b9e69d500f9af2000d030dbce1050ef7.xml b/update/sys_properties_b9e69d500f9af2000d030dbce1050ef7.xml
new file mode 100644
index 0000000000..e570397bbd
--- /dev/null
+++ b/update/sys_properties_b9e69d500f9af2000d030dbce1050ef7.xml
@@ -0,0 +1,27 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_properties">
+    <sys_properties action="INSERT_OR_UPDATE">
+        <choices/>
+        <description>Minimum number of days required between when a NeedIt request is created and the When needed date.</description>
+        <ignore_cache>false</ignore_cache>
+        <is_private>false</is_private>
+        <name>x_58872_needit.advancedNoticeDays</name>
+        <read_roles>x_58872_needit.admin</read_roles>
+        <suffix>advancedNoticeDays</suffix>
+        <sys_class_name>sys_properties</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-04-19 03:23:02</sys_created_on>
+        <sys_id>b9e69d500f9af2000d030dbce1050ef7</sys_id>
+        <sys_mod_count>1</sys_mod_count>
+        <sys_name>x_58872_needit.advancedNoticeDays</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_properties_b9e69d500f9af2000d030dbce1050ef7</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-04-19 03:35:23</sys_updated_on>
+        <type>string</type>
+        <value>2</value>
+        <write_roles>x_58872_needit.admin</write_roles>
+    </sys_properties>
+    <sys_translated_text action="delete_multiple" query="documentkey=b9e69d500f9af2000d030dbce1050ef7"/>
+</record_update>
diff --git a/update/sys_properties_category_2c6559100f9af2000d030dbce1050e3c.xml b/update/sys_properties_category_2c6559100f9af2000d030dbce1050e3c.xml
new file mode 100644
index 0000000000..eaf45f7a53
--- /dev/null
+++ b/update/sys_properties_category_2c6559100f9af2000d030dbce1050e3c.xml
@@ -0,0 +1,20 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_properties_category">
+    <sys_properties_category action="INSERT_OR_UPDATE">
+        <name>NeedIt Properties</name>
+        <sys_class_name>sys_properties_category</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-04-19 03:20:23</sys_created_on>
+        <sys_id>2c6559100f9af2000d030dbce1050e3c</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>NeedIt Properties</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_properties_category_2c6559100f9af2000d030dbce1050e3c</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-04-19 03:20:23</sys_updated_on>
+        <title><![CDATA[<p><img style="align: baseline;" title="" src="sys_attachment.do?sys_id&#61;9916d1500f9af2000d030dbce1050ede" alt="" align="baseline" border="" hspace="" vspace="" />  <span style="font-size: 14pt;"><strong>NeedIt Application Properties</strong> </span> </p>
+<p>These properties can be read and updated by users with the NeedIt  Application&#39;s admin role:  x_48872_needit.admin.</p>]]></title>
+    </sys_properties_category>
+    <sys_translated_text action="delete_multiple" query="documentkey=2c6559100f9af2000d030dbce1050e3c"/>
+</record_update>
diff --git a/update/sys_properties_category_m2m_2ba855dc0f5af2000d030dbce1050e2d.xml b/update/sys_properties_category_m2m_2ba855dc0f5af2000d030dbce1050e2d.xml
new file mode 100644
index 0000000000..7d5b304e8e
--- /dev/null
+++ b/update/sys_properties_category_m2m_2ba855dc0f5af2000d030dbce1050e2d.xml
@@ -0,0 +1,19 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_properties_category_m2m">
+    <sys_properties_category_m2m action="INSERT_OR_UPDATE">
+        <category display_value="NeedIt Properties">2c6559100f9af2000d030dbce1050e3c</category>
+        <order>100</order>
+        <property display_value="x_58872_needit.advancedNoticeDays" name="x_58872_needit.advancedNoticeDays">b9e69d500f9af2000d030dbce1050ef7</property>
+        <sys_class_name>sys_properties_category_m2m</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-04-19 03:29:54</sys_created_on>
+        <sys_id>2ba855dc0f5af2000d030dbce1050e2d</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>x_58872_needit.advancedNoticeDays.NeedIt Properties</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_properties_category_m2m_2ba855dc0f5af2000d030dbce1050e2d</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-04-19 03:29:54</sys_updated_on>
+    </sys_properties_category_m2m>
+</record_update>
diff --git a/update/sys_properties_category_m2m_451819900f9af2000d030dbce1050e81.xml b/update/sys_properties_category_m2m_451819900f9af2000d030dbce1050e81.xml
new file mode 100644
index 0000000000..6e1e81206e
--- /dev/null
+++ b/update/sys_properties_category_m2m_451819900f9af2000d030dbce1050e81.xml
@@ -0,0 +1,19 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_properties_category_m2m">
+    <sys_properties_category_m2m action="INSERT_OR_UPDATE">
+        <category display_value="NeedIt Properties">2c6559100f9af2000d030dbce1050e3c</category>
+        <order>100</order>
+        <property display_value="x_58872_needit.autoCloseOverdue" name="x_58872_needit.autoCloseOverdue">7f96d9500f9af2000d030dbce1050ed2</property>
+        <sys_class_name>sys_properties_category_m2m</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-04-19 03:27:16</sys_created_on>
+        <sys_id>451819900f9af2000d030dbce1050e81</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>x_58872_needit.autoCloseOverdue.NeedIt Properties</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_properties_category_m2m_451819900f9af2000d030dbce1050e81</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-04-19 03:27:16</sys_updated_on>
+    </sys_properties_category_m2m>
+</record_update>
diff --git a/update/sys_scope_privilege_11cd724747003110dc5b1916926d43d9.xml b/update/sys_scope_privilege_11cd724747003110dc5b1916926d43d9.xml
new file mode 100644
index 0000000000..470b2330d3
--- /dev/null
+++ b/update/sys_scope_privilege_11cd724747003110dc5b1916926d43d9.xml
@@ -0,0 +1,22 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_scope_privilege">
+    <sys_scope_privilege action="INSERT_OR_UPDATE">
+        <operation>execute</operation>
+        <source_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</source_scope>
+        <status>allowed</status>
+        <sys_class_name>sys_scope_privilege</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2023-07-20 05:47:25</sys_created_on>
+        <sys_id>11cd724747003110dc5b1916926d43d9</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>SystemScriptObject.invokeSubTopic</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_scope_privilege_11cd724747003110dc5b1916926d43d9</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2023-07-20 05:47:25</sys_updated_on>
+        <target_name>SystemScriptObject.invokeSubTopic</target_name>
+        <target_scope display_value="Global">global</target_scope>
+        <target_type>scriptable</target_type>
+    </sys_scope_privilege>
+</record_update>
diff --git a/update/sys_scope_privilege_19cd724747003110dc5b1916926d43d2.xml b/update/sys_scope_privilege_19cd724747003110dc5b1916926d43d2.xml
new file mode 100644
index 0000000000..8e18883b71
--- /dev/null
+++ b/update/sys_scope_privilege_19cd724747003110dc5b1916926d43d2.xml
@@ -0,0 +1,22 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_scope_privilege">
+    <sys_scope_privilege action="INSERT_OR_UPDATE">
+        <operation>execute</operation>
+        <source_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</source_scope>
+        <status>allowed</status>
+        <sys_class_name>sys_scope_privilege</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2023-07-20 05:47:25</sys_created_on>
+        <sys_id>19cd724747003110dc5b1916926d43d2</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>Glide API: properties</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_scope_privilege_19cd724747003110dc5b1916926d43d2</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2023-07-20 05:47:25</sys_updated_on>
+        <target_name>Glide API: properties</target_name>
+        <target_scope display_value="Global">global</target_scope>
+        <target_type>scriptable</target_type>
+    </sys_scope_privilege>
+</record_update>
diff --git a/update/sys_scope_privilege_19cd724747003110dc5b1916926d43d5.xml b/update/sys_scope_privilege_19cd724747003110dc5b1916926d43d5.xml
new file mode 100644
index 0000000000..b7ce0fd141
--- /dev/null
+++ b/update/sys_scope_privilege_19cd724747003110dc5b1916926d43d5.xml
@@ -0,0 +1,22 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_scope_privilege">
+    <sys_scope_privilege action="INSERT_OR_UPDATE">
+        <operation>execute</operation>
+        <source_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</source_scope>
+        <status>allowed</status>
+        <sys_class_name>sys_scope_privilege</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2023-07-20 05:47:25</sys_created_on>
+        <sys_id>19cd724747003110dc5b1916926d43d5</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>FieldsScriptObject.initialize</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_scope_privilege_19cd724747003110dc5b1916926d43d5</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2023-07-20 05:47:25</sys_updated_on>
+        <target_name>FieldsScriptObject.initialize</target_name>
+        <target_scope display_value="Global">global</target_scope>
+        <target_type>scriptable</target_type>
+    </sys_scope_privilege>
+</record_update>
diff --git a/update/sys_scope_privilege_1f9835854f993200cb281b818110c72d.xml b/update/sys_scope_privilege_1f9835854f993200cb281b818110c72d.xml
new file mode 100644
index 0000000000..1d9df9248d
--- /dev/null
+++ b/update/sys_scope_privilege_1f9835854f993200cb281b818110c72d.xml
@@ -0,0 +1,22 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_scope_privilege">
+    <sys_scope_privilege action="INSERT_OR_UPDATE">
+        <operation>execute</operation>
+        <source_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</source_scope>
+        <status>allowed</status>
+        <sys_class_name>sys_scope_privilege</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-03-02 20:42:05</sys_created_on>
+        <sys_id>1f9835854f993200cb281b818110c72d</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>ScopedGlideElement</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_scope_privilege_1f9835854f993200cb281b818110c72d</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-03-02 20:42:05</sys_updated_on>
+        <target_name>ScopedGlideElement</target_name>
+        <target_scope display_value="Global">global</target_scope>
+        <target_type>scriptable</target_type>
+    </sys_scope_privilege>
+</record_update>
diff --git a/update/sys_scope_privilege_258d8bc347403110dc5b1916926d4383.xml b/update/sys_scope_privilege_258d8bc347403110dc5b1916926d4383.xml
new file mode 100644
index 0000000000..89ec68d5de
--- /dev/null
+++ b/update/sys_scope_privilege_258d8bc347403110dc5b1916926d4383.xml
@@ -0,0 +1,22 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_scope_privilege">
+    <sys_scope_privilege action="INSERT_OR_UPDATE">
+        <operation>execute</operation>
+        <source_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</source_scope>
+        <status>allowed</status>
+        <sys_class_name>sys_scope_privilege</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2023-07-20 06:56:15</sys_created_on>
+        <sys_id>258d8bc347403110dc5b1916926d4383</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>GlideRecord.setValue</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_scope_privilege_258d8bc347403110dc5b1916926d4383</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2023-07-20 06:56:15</sys_updated_on>
+        <target_name>GlideRecord.setValue</target_name>
+        <target_scope display_value="Global">global</target_scope>
+        <target_type>scriptable</target_type>
+    </sys_scope_privilege>
+</record_update>
diff --git a/update/sys_scope_privilege_55cd724747003110dc5b1916926d43d7.xml b/update/sys_scope_privilege_55cd724747003110dc5b1916926d43d7.xml
new file mode 100644
index 0000000000..89e6e8840e
--- /dev/null
+++ b/update/sys_scope_privilege_55cd724747003110dc5b1916926d43d7.xml
@@ -0,0 +1,22 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_scope_privilege">
+    <sys_scope_privilege action="INSERT_OR_UPDATE">
+        <operation>execute</operation>
+        <source_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</source_scope>
+        <status>allowed</status>
+        <sys_class_name>sys_scope_privilege</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2023-07-20 05:47:25</sys_created_on>
+        <sys_id>55cd724747003110dc5b1916926d43d7</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>FieldWrapper.getValue</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_scope_privilege_55cd724747003110dc5b1916926d43d7</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2023-07-20 05:47:25</sys_updated_on>
+        <target_name>FieldWrapper.getValue</target_name>
+        <target_scope display_value="Global">global</target_scope>
+        <target_type>scriptable</target_type>
+    </sys_scope_privilege>
+</record_update>
diff --git a/update/sys_scope_privilege_592d29039f513200bde5f79ff57fcf57.xml b/update/sys_scope_privilege_592d29039f513200bde5f79ff57fcf57.xml
new file mode 100644
index 0000000000..81baa9f810
--- /dev/null
+++ b/update/sys_scope_privilege_592d29039f513200bde5f79ff57fcf57.xml
@@ -0,0 +1,22 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_scope_privilege">
+    <sys_scope_privilege action="INSERT_OR_UPDATE">
+        <operation>read</operation>
+        <source_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</source_scope>
+        <status>allowed</status>
+        <sys_class_name>sys_scope_privilege</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-03-09 00:59:49</sys_created_on>
+        <sys_id>592d29039f513200bde5f79ff57fcf57</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>sys_user</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_scope_privilege_592d29039f513200bde5f79ff57fcf57</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-03-09 00:59:49</sys_updated_on>
+        <target_name>sys_user</target_name>
+        <target_scope display_value="Global">global</target_scope>
+        <target_type>sys_db_object</target_type>
+    </sys_scope_privilege>
+</record_update>
diff --git a/update/sys_scope_privilege_718d8bc347403110dc5b1916926d4385.xml b/update/sys_scope_privilege_718d8bc347403110dc5b1916926d4385.xml
new file mode 100644
index 0000000000..e8fd894e47
--- /dev/null
+++ b/update/sys_scope_privilege_718d8bc347403110dc5b1916926d4385.xml
@@ -0,0 +1,22 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_scope_privilege">
+    <sys_scope_privilege action="INSERT_OR_UPDATE">
+        <operation>execute</operation>
+        <source_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</source_scope>
+        <status>allowed</status>
+        <sys_class_name>sys_scope_privilege</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2023-07-20 06:56:15</sys_created_on>
+        <sys_id>718d8bc347403110dc5b1916926d4385</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>GlideRecord.insert</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_scope_privilege_718d8bc347403110dc5b1916926d4385</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2023-07-20 06:56:15</sys_updated_on>
+        <target_name>GlideRecord.insert</target_name>
+        <target_scope display_value="Global">global</target_scope>
+        <target_type>scriptable</target_type>
+    </sys_scope_privilege>
+</record_update>
diff --git a/update/sys_scope_privilege_87e8bd094f993200cb281b818110c794.xml b/update/sys_scope_privilege_87e8bd094f993200cb281b818110c794.xml
new file mode 100644
index 0000000000..87d56e1e96
--- /dev/null
+++ b/update/sys_scope_privilege_87e8bd094f993200cb281b818110c794.xml
@@ -0,0 +1,22 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_scope_privilege">
+    <sys_scope_privilege action="INSERT_OR_UPDATE">
+        <operation>execute</operation>
+        <source_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</source_scope>
+        <status>allowed</status>
+        <sys_class_name>sys_scope_privilege</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-03-02 20:43:25</sys_created_on>
+        <sys_id>87e8bd094f993200cb281b818110c794</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>Glide API: user roles and groups</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_scope_privilege_87e8bd094f993200cb281b818110c794</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-03-02 20:43:25</sys_updated_on>
+        <target_name>Glide API: user roles and groups</target_name>
+        <target_scope display_value="Global">global</target_scope>
+        <target_type>scriptable</target_type>
+    </sys_scope_privilege>
+</record_update>
diff --git a/update/sys_scope_privilege_8fcbe8070f8672000d030dbce1050ec8.xml b/update/sys_scope_privilege_8fcbe8070f8672000d030dbce1050ec8.xml
new file mode 100644
index 0000000000..6bab84c0ed
--- /dev/null
+++ b/update/sys_scope_privilege_8fcbe8070f8672000d030dbce1050ec8.xml
@@ -0,0 +1,22 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_scope_privilege">
+    <sys_scope_privilege action="INSERT_OR_UPDATE">
+        <operation>execute</operation>
+        <source_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</source_scope>
+        <status>allowed</status>
+        <sys_class_name>sys_scope_privilege</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-04-15 03:01:24</sys_created_on>
+        <sys_id>8fcbe8070f8672000d030dbce1050ec8</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>TemplatePrinter.print</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_scope_privilege_8fcbe8070f8672000d030dbce1050ec8</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-04-15 03:01:24</sys_updated_on>
+        <target_name>TemplatePrinter.print</target_name>
+        <target_scope display_value="Global">global</target_scope>
+        <target_type>scriptable</target_type>
+    </sys_scope_privilege>
+</record_update>
diff --git a/update/sys_scope_privilege_95b90e619f653200bde5f79ff57fcf4a.xml b/update/sys_scope_privilege_95b90e619f653200bde5f79ff57fcf4a.xml
new file mode 100644
index 0000000000..7cac179912
--- /dev/null
+++ b/update/sys_scope_privilege_95b90e619f653200bde5f79ff57fcf4a.xml
@@ -0,0 +1,22 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_scope_privilege">
+    <sys_scope_privilege action="INSERT_OR_UPDATE">
+        <operation>read</operation>
+        <source_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</source_scope>
+        <status>allowed</status>
+        <sys_class_name>sys_scope_privilege</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-03-16 21:29:25</sys_created_on>
+        <sys_id>95b90e619f653200bde5f79ff57fcf4a</sys_id>
+        <sys_mod_count>1</sys_mod_count>
+        <sys_name>problem</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_scope_privilege_95b90e619f653200bde5f79ff57fcf4a</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-03-16 21:36:22</sys_updated_on>
+        <target_name>problem</target_name>
+        <target_scope display_value="Global">global</target_scope>
+        <target_type>sys_db_object</target_type>
+    </sys_scope_privilege>
+</record_update>
diff --git a/update/sys_scope_privilege_9cc123690f8232000d030dbce1050e32.xml b/update/sys_scope_privilege_9cc123690f8232000d030dbce1050e32.xml
new file mode 100644
index 0000000000..881cb73e8f
--- /dev/null
+++ b/update/sys_scope_privilege_9cc123690f8232000d030dbce1050e32.xml
@@ -0,0 +1,22 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_scope_privilege">
+    <sys_scope_privilege action="INSERT_OR_UPDATE">
+        <operation>execute</operation>
+        <source_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</source_scope>
+        <status>allowed</status>
+        <sys_class_name>sys_scope_privilege</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-04-11 00:25:29</sys_created_on>
+        <sys_id>9cc123690f8232000d030dbce1050e32</sys_id>
+        <sys_mod_count>1</sys_mod_count>
+        <sys_name>Glide API: event management</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_scope_privilege_9cc123690f8232000d030dbce1050e32</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-04-11 00:33:12</sys_updated_on>
+        <target_name>Glide API: event management</target_name>
+        <target_scope display_value="Global">global</target_scope>
+        <target_type>scriptable</target_type>
+    </sys_scope_privilege>
+</record_update>
diff --git a/update/sys_scope_privilege_c15112c14fd93200cb281b818110c7d7.xml b/update/sys_scope_privilege_c15112c14fd93200cb281b818110c7d7.xml
new file mode 100644
index 0000000000..399ecff7ee
--- /dev/null
+++ b/update/sys_scope_privilege_c15112c14fd93200cb281b818110c7d7.xml
@@ -0,0 +1,22 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_scope_privilege">
+    <sys_scope_privilege action="INSERT_OR_UPDATE">
+        <operation>execute</operation>
+        <source_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</source_scope>
+        <status>allowed</status>
+        <sys_class_name>sys_scope_privilege</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-03-02 22:30:04</sys_created_on>
+        <sys_id>c15112c14fd93200cb281b818110c7d7</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>GlideRecord.update</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_scope_privilege_c15112c14fd93200cb281b818110c7d7</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-03-02 22:30:04</sys_updated_on>
+        <target_name>GlideRecord.update</target_name>
+        <target_scope display_value="Global">global</target_scope>
+        <target_type>scriptable</target_type>
+    </sys_scope_privilege>
+</record_update>
diff --git a/update/sys_scope_privilege_dc2b67f30f02f2000d030dbce1050e29.xml b/update/sys_scope_privilege_dc2b67f30f02f2000d030dbce1050e29.xml
new file mode 100644
index 0000000000..74674bc10e
--- /dev/null
+++ b/update/sys_scope_privilege_dc2b67f30f02f2000d030dbce1050e29.xml
@@ -0,0 +1,22 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_scope_privilege">
+    <sys_scope_privilege action="INSERT_OR_UPDATE">
+        <operation>execute</operation>
+        <source_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</source_scope>
+        <status>allowed</status>
+        <sys_class_name>sys_scope_privilege</sys_class_name>
+        <sys_created_by>guest</sys_created_by>
+        <sys_created_on>2017-04-18 00:52:47</sys_created_on>
+        <sys_id>dc2b67f30f02f2000d030dbce1050e29</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>ScopedEmailWrapper</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_scope_privilege_dc2b67f30f02f2000d030dbce1050e29</sys_update_name>
+        <sys_updated_by>guest</sys_updated_by>
+        <sys_updated_on>2017-04-18 00:52:47</sys_updated_on>
+        <target_name>ScopedEmailWrapper</target_name>
+        <target_scope display_value="Global">global</target_scope>
+        <target_type>scriptable</target_type>
+    </sys_scope_privilege>
+</record_update>
diff --git a/update/sys_scope_privilege_e18d8bc347403110dc5b1916926d4380.xml b/update/sys_scope_privilege_e18d8bc347403110dc5b1916926d4380.xml
new file mode 100644
index 0000000000..7fe3a12296
--- /dev/null
+++ b/update/sys_scope_privilege_e18d8bc347403110dc5b1916926d4380.xml
@@ -0,0 +1,22 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_scope_privilege">
+    <sys_scope_privilege action="INSERT_OR_UPDATE">
+        <operation>execute</operation>
+        <source_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</source_scope>
+        <status>allowed</status>
+        <sys_class_name>sys_scope_privilege</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2023-07-20 06:56:15</sys_created_on>
+        <sys_id>e18d8bc347403110dc5b1916926d4380</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>GlideRecord.newRecord</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_scope_privilege_e18d8bc347403110dc5b1916926d4380</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2023-07-20 06:56:15</sys_updated_on>
+        <target_name>GlideRecord.newRecord</target_name>
+        <target_scope display_value="Global">global</target_scope>
+        <target_type>scriptable</target_type>
+    </sys_scope_privilege>
+</record_update>
diff --git a/update/sys_script_01e885f69f513200bde5f79ff57fcf52.xml b/update/sys_script_01e885f69f513200bde5f79ff57fcf52.xml
new file mode 100644
index 0000000000..34699ee3ee
--- /dev/null
+++ b/update/sys_script_01e885f69f513200bde5f79ff57fcf52.xml
@@ -0,0 +1,62 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_script">
+    <sys_script action="INSERT_OR_UPDATE">
+        <abort_action>false</abort_action>
+        <access>package_private</access>
+        <action_delete>false</action_delete>
+        <action_insert>true</action_insert>
+        <action_query>false</action_query>
+        <action_update>true</action_update>
+        <active>true</active>
+        <add_message>false</add_message>
+        <advanced>true</advanced>
+        <change_fields>false</change_fields>
+        <client_callable>false</client_callable>
+        <collection>x_58872_needit_needit</collection>
+        <condition/>
+        <description/>
+        <execute_function>false</execute_function>
+        <filter_condition/>
+        <is_rest>false</is_rest>
+        <message/>
+        <name>Email Address Syntax Validate</name>
+        <order>100</order>
+        <priority>100</priority>
+        <rest_method/>
+        <rest_method_text/>
+        <rest_service/>
+        <rest_service_text/>
+        <rest_variables/>
+        <role_conditions/>
+        <script><![CDATA[(function executeRule(current, previous /*null when async*/) {
+
+    // Pass the Requested for email to the Script Include.  Store the return
+    // value from the Script Include in the isEmail variable
+    var isEmail = validateEmailAddress(current.u_requested_for_email);
+    // If isEmail is false (email address syntax is not valid) do not save
+    // the record.  Write an error message to the screen.
+    if(isEmail == false){
+        gs.addErrorMessage(current.u_requested_for_email + " is not a valid email address.  You must provide a valid email address.");
+        current.setAbortAction(true);
+    }
+
+})(current, previous);]]></script>
+        <sys_class_name>sys_script</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-03-08 03:44:46</sys_created_on>
+        <sys_domain>global</sys_domain>
+        <sys_domain_path>/</sys_domain_path>
+        <sys_id>01e885f69f513200bde5f79ff57fcf52</sys_id>
+        <sys_mod_count>2</sys_mod_count>
+        <sys_name>Email Address Syntax Validate</sys_name>
+        <sys_overrides/>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_script_01e885f69f513200bde5f79ff57fcf52</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2018-07-26 18:53:18</sys_updated_on>
+        <template/>
+        <when>before</when>
+    </sys_script>
+    <sys_translated_text action="delete_multiple" query="documentkey=01e885f69f513200bde5f79ff57fcf52"/>
+</record_update>
diff --git a/update/sys_script_894b68480f0232000d030dbce1050e0f.xml b/update/sys_script_894b68480f0232000d030dbce1050e0f.xml
new file mode 100644
index 0000000000..0395356c84
--- /dev/null
+++ b/update/sys_script_894b68480f0232000d030dbce1050e0f.xml
@@ -0,0 +1,54 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_script">
+    <sys_script action="INSERT_OR_UPDATE">
+        <abort_action>false</abort_action>
+        <access>package_private</access>
+        <action_delete>false</action_delete>
+        <action_insert>true</action_insert>
+        <action_query>false</action_query>
+        <action_update>false</action_update>
+        <active>false</active>
+        <add_message>false</add_message>
+        <advanced>true</advanced>
+        <change_fields>false</change_fields>
+        <client_callable>false</client_callable>
+        <collection>x_58872_needit_needit</collection>
+        <condition/>
+        <description/>
+        <execute_function>false</execute_function>
+        <filter_condition/>
+        <is_rest>false</is_rest>
+        <message/>
+        <name>Set State Awaiting Approval</name>
+        <order>100</order>
+        <priority>100</priority>
+        <rest_method/>
+        <rest_method_text/>
+        <rest_service/>
+        <rest_service_text/>
+        <rest_variables/>
+        <role_conditions/>
+        <script><![CDATA[(function executeRule(current, previous /*null when async*/) {
+	
+	// Set the State value to 14, Awaiting Approval
+	current.state = 14;
+})(current, previous);]]></script>
+        <sys_class_name>sys_script</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-04-05 19:19:07</sys_created_on>
+        <sys_domain>global</sys_domain>
+        <sys_domain_path>/</sys_domain_path>
+        <sys_id>894b68480f0232000d030dbce1050e0f</sys_id>
+        <sys_mod_count>2</sys_mod_count>
+        <sys_name>Set State Awaiting Approval</sys_name>
+        <sys_overrides/>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_script_894b68480f0232000d030dbce1050e0f</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2018-07-26 18:40:49</sys_updated_on>
+        <template/>
+        <when>before</when>
+    </sys_script>
+    <sys_translated_text action="delete_multiple" query="documentkey=894b68480f0232000d030dbce1050e0f"/>
+</record_update>
diff --git a/update/sys_script_9373668d4fd93200cb281b818110c7f9.xml b/update/sys_script_9373668d4fd93200cb281b818110c7f9.xml
new file mode 100644
index 0000000000..17e0d4997d
--- /dev/null
+++ b/update/sys_script_9373668d4fd93200cb281b818110c7f9.xml
@@ -0,0 +1,73 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_script">
+    <sys_script action="INSERT_OR_UPDATE">
+        <abort_action>false</abort_action>
+        <access>package_private</access>
+        <action_delete>false</action_delete>
+        <action_insert>true</action_insert>
+        <action_query>false</action_query>
+        <action_update>false</action_update>
+        <active>true</active>
+        <add_message>false</add_message>
+        <advanced>true</advanced>
+        <change_fields>false</change_fields>
+        <client_callable>false</client_callable>
+        <collection>x_58872_needit_needit</collection>
+        <condition/>
+        <description/>
+        <execute_function>false</execute_function>
+        <filter_condition/>
+        <is_rest>false</is_rest>
+        <message/>
+        <name>NeedIt When needed field date</name>
+        <order>100</order>
+        <priority>100</priority>
+        <rest_method/>
+        <rest_method_text/>
+        <rest_service/>
+        <rest_service_text/>
+        <rest_variables/>
+        <role_conditions/>
+        <script><![CDATA[(function executeRule(current, previous /*null when async*/) {
+	
+	// Instantiate the NeedItUtils class.  Call the isDatePast method and pass
+	// the u_when_needed value.
+	var niutils = new NeedItUtils();
+	var isPast = niutils.isDatePast(current.u_when_needed);
+	
+	// If the isDatePast method returns true, the date is in the past.
+	if(isPast == true){
+		gs.addErrorMessage("When needed date cannot be in the past.  Your request has not been saved to the database.");
+		current.setAbortAction(true);
+	}
+	
+	
+	// pass the When needed field value to the isDateToday method in NeedItUtils
+	var isToday = niutils.isDateToday(current.u_when_needed);
+	
+	// if the isDateToday method returns true the When needed date is today 
+	if(isToday == true){
+		gs.addErrorMessage("You cannot submit NeedIt requests for today.");
+		current.setAbortAction(true);
+	}
+	
+})(current, previous);]]></script>
+        <sys_class_name>sys_script</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-03-03 00:44:14</sys_created_on>
+        <sys_domain>global</sys_domain>
+        <sys_domain_path>/</sys_domain_path>
+        <sys_id>9373668d4fd93200cb281b818110c7f9</sys_id>
+        <sys_mod_count>32</sys_mod_count>
+        <sys_name>NeedIt When needed field date</sys_name>
+        <sys_overrides/>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_script_9373668d4fd93200cb281b818110c7f9</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2023-07-31 05:19:46</sys_updated_on>
+        <template/>
+        <when>before</when>
+    </sys_script>
+    <sys_translated_text action="delete_multiple" query="documentkey=9373668d4fd93200cb281b818110c7f9"/>
+</record_update>
diff --git a/update/sys_script_client_0e18a3fd0f743200cd674f8ce1050e43.xml b/update/sys_script_client_0e18a3fd0f743200cd674f8ce1050e43.xml
new file mode 100644
index 0000000000..9e9b32cea2
--- /dev/null
+++ b/update/sys_script_client_0e18a3fd0f743200cd674f8ce1050e43.xml
@@ -0,0 +1,45 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_script_client">
+    <sys_script_client action="INSERT_OR_UPDATE">
+        <active>false</active>
+        <applies_extended>false</applies_extended>
+        <condition/>
+        <description/>
+        <field>short_description</field>
+        <global>true</global>
+        <isolate_script>false</isolate_script>
+        <messages/>
+        <name>NeedIt onChange Example</name>
+        <order/>
+        <script><![CDATA[function onChange(control, oldValue, newValue, isLoading, isTemplate) {
+   if (isLoading || newValue === '') {
+      return;
+   }
+
+   //Type appropriate comment here, and begin script below
+   alert("You have changed the Short description from " + oldValue + " to " + newValue + ".");
+}
+
+
+
+]]></script>
+        <sys_class_name>sys_script_client</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-02-08 16:54:04</sys_created_on>
+        <sys_domain>global</sys_domain>
+        <sys_domain_path>/</sys_domain_path>
+        <sys_id>0e18a3fd0f743200cd674f8ce1050e43</sys_id>
+        <sys_mod_count>7</sys_mod_count>
+        <sys_name>NeedIt onChange Example</sys_name>
+        <sys_overrides/>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_script_client_0e18a3fd0f743200cd674f8ce1050e43</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-02-09 21:17:16</sys_updated_on>
+        <table>x_58872_needit_needit</table>
+        <type>onChange</type>
+        <ui_type>0</ui_type>
+        <view/>
+    </sys_script_client>
+</record_update>
diff --git a/update/sys_script_client_139133b10fb43200cd674f8ce1050efb.xml b/update/sys_script_client_139133b10fb43200cd674f8ce1050efb.xml
new file mode 100644
index 0000000000..e0d9aefc60
--- /dev/null
+++ b/update/sys_script_client_139133b10fb43200cd674f8ce1050efb.xml
@@ -0,0 +1,37 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_script_client">
+    <sys_script_client action="INSERT_OR_UPDATE">
+        <active>false</active>
+        <applies_extended>false</applies_extended>
+        <condition/>
+        <description/>
+        <field>active</field>
+        <global>true</global>
+        <isolate_script>false</isolate_script>
+        <messages/>
+        <name>NeedIt onLoad Example</name>
+        <order/>
+        <script><![CDATA[function onLoad() {
+   //Type appropriate comment here, and begin script below
+   alert("Thank you for loading the NeedIt form.   When you close this alert you will be able to interact with the form.");
+}]]></script>
+        <sys_class_name>sys_script_client</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-02-08 17:07:03</sys_created_on>
+        <sys_domain>global</sys_domain>
+        <sys_domain_path>/</sys_domain_path>
+        <sys_id>139133b10fb43200cd674f8ce1050efb</sys_id>
+        <sys_mod_count>1</sys_mod_count>
+        <sys_name>NeedIt onLoad Example</sys_name>
+        <sys_overrides/>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_script_client_139133b10fb43200cd674f8ce1050efb</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-02-08 21:12:51</sys_updated_on>
+        <table>x_58872_needit_needit</table>
+        <type>onLoad</type>
+        <ui_type>10</ui_type>
+        <view/>
+    </sys_script_client>
+</record_update>
diff --git a/update/sys_script_client_9797ed589f013200bde5f79ff57fcff6.xml b/update/sys_script_client_9797ed589f013200bde5f79ff57fcff6.xml
new file mode 100644
index 0000000000..fbf0a87bc5
--- /dev/null
+++ b/update/sys_script_client_9797ed589f013200bde5f79ff57fcff6.xml
@@ -0,0 +1,41 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_script_client">
+    <sys_script_client action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <applies_extended>false</applies_extended>
+        <condition/>
+        <description>Set the Requested for value to the currently logged in user for new records. Users can change the field value.</description>
+        <field>active</field>
+        <global>true</global>
+        <isolate_script>false</isolate_script>
+        <messages/>
+        <name>NeedIt Set Requested for</name>
+        <order/>
+        <script><![CDATA[function onLoad() {
+  //Check to see if the form is for a new record.  If it is a new record, 
+  //set the Requested for value to the currently logged in user.
+
+    if(g_form.isNewRecord()){
+        g_form.setValue('u_requested_for',g_user.userID);
+    }
+}]]></script>
+        <sys_class_name>sys_script_client</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-02-16 01:17:29</sys_created_on>
+        <sys_domain>global</sys_domain>
+        <sys_domain_path>/</sys_domain_path>
+        <sys_id>9797ed589f013200bde5f79ff57fcff6</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>NeedIt Set Requested for</sys_name>
+        <sys_overrides/>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_script_client_9797ed589f013200bde5f79ff57fcff6</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-02-16 01:17:29</sys_updated_on>
+        <table>x_58872_needit_needit</table>
+        <type>onLoad</type>
+        <ui_type>10</ui_type>
+        <view/>
+    </sys_script_client>
+</record_update>
diff --git a/update/sys_script_client_c2dce5039f513200bde5f79ff57fcf50.xml b/update/sys_script_client_c2dce5039f513200bde5f79ff57fcf50.xml
new file mode 100644
index 0000000000..2c1160da03
--- /dev/null
+++ b/update/sys_script_client_c2dce5039f513200bde5f79ff57fcf50.xml
@@ -0,0 +1,60 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_script_client">
+    <sys_script_client action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <applies_extended>false</applies_extended>
+        <condition/>
+        <description>Use the GetEmail Address Script Include to retrieve the Requested for's email address from the database when the Requested for value changes.</description>
+        <field>u_requested_for</field>
+        <global>true</global>
+        <isolate_script>false</isolate_script>
+        <messages/>
+        <name>NeedIt Populate Email Field</name>
+        <order/>
+        <script><![CDATA[function onChange(control, oldValue, newValue, isLoading, isTemplate) {
+
+    // Modified the if to return if the newValue == oldValue to avoid
+    // unecessary trips to the server
+    if (isLoading || newValue === '' || newValue == oldValue) {
+        return;
+    }
+
+    // Instantiate the GetEmailAddress Script Include 
+    var getEmailAddr = new GlideAjax('GetEmailAddress');
+    // Specify the getEmail method
+    getEmailAddr.addParam('sysparm_name','getEmail');
+    // Pass the Requested for sys_id
+    getEmailAddr.addParam('sysparm_userID', g_form.getValue('u_requested_for'));
+    // Send the request to the server
+    getEmailAddr.getXML(populateEmailField);
+
+
+    // When the response is back from the server
+    function populateEmailField(response){
+        // Extract the email address from the response, clear any value from the email field, 
+        // set new value in the email field
+        var emailFromScriptInclude = response.responseXML.documentElement.getAttribute("answer");
+        g_form.clearValue('u_requested_for_email');
+        g_form.setValue('u_requested_for_email',emailFromScriptInclude);
+    }
+}]]></script>
+        <sys_class_name>sys_script_client</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-03-09 00:59:27</sys_created_on>
+        <sys_domain>global</sys_domain>
+        <sys_domain_path>/</sys_domain_path>
+        <sys_id>c2dce5039f513200bde5f79ff57fcf50</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>NeedIt Populate Email Field</sys_name>
+        <sys_overrides/>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_script_client_c2dce5039f513200bde5f79ff57fcf50</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-03-09 00:59:27</sys_updated_on>
+        <table>x_58872_needit_needit</table>
+        <type>onChange</type>
+        <ui_type>0</ui_type>
+        <view/>
+    </sys_script_client>
+</record_update>
diff --git a/update/sys_script_client_f174f7b10fb43200cd674f8ce1050e10.xml b/update/sys_script_client_f174f7b10fb43200cd674f8ce1050e10.xml
new file mode 100644
index 0000000000..da203de1f9
--- /dev/null
+++ b/update/sys_script_client_f174f7b10fb43200cd674f8ce1050e10.xml
@@ -0,0 +1,37 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_script_client">
+    <sys_script_client action="INSERT_OR_UPDATE">
+        <active>false</active>
+        <applies_extended>false</applies_extended>
+        <condition/>
+        <description/>
+        <field>active</field>
+        <global>true</global>
+        <isolate_script>false</isolate_script>
+        <messages/>
+        <name>NeedIt onSubmit Example</name>
+        <order/>
+        <script><![CDATA[function onSubmit() {
+   //Type appropriate comment here, and begin script below
+   alert("Thank you for submitting a NeedIt request.");
+}]]></script>
+        <sys_class_name>sys_script_client</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-02-08 17:08:08</sys_created_on>
+        <sys_domain>global</sys_domain>
+        <sys_domain_path>/</sys_domain_path>
+        <sys_id>f174f7b10fb43200cd674f8ce1050e10</sys_id>
+        <sys_mod_count>1</sys_mod_count>
+        <sys_name>NeedIt onSubmit Example</sys_name>
+        <sys_overrides/>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_script_client_f174f7b10fb43200cd674f8ce1050e10</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-02-08 21:13:03</sys_updated_on>
+        <table>x_58872_needit_needit</table>
+        <type>onSubmit</type>
+        <ui_type>10</ui_type>
+        <view/>
+    </sys_script_client>
+</record_update>
diff --git a/update/sys_script_client_fff4ad589f013200bde5f79ff57fcf84.xml b/update/sys_script_client_fff4ad589f013200bde5f79ff57fcf84.xml
new file mode 100644
index 0000000000..34dedc1954
--- /dev/null
+++ b/update/sys_script_client_fff4ad589f013200bde5f79ff57fcf84.xml
@@ -0,0 +1,69 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_script_client">
+    <sys_script_client action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <applies_extended>false</applies_extended>
+        <condition/>
+        <description>Only display What needed choices that match the Request type value.</description>
+        <field>u_request_type</field>
+        <global>true</global>
+        <isolate_script>false</isolate_script>
+        <messages/>
+        <name>NeedIt Request Type Options</name>
+        <order/>
+        <script><![CDATA[function onChange(control, oldValue, newValue, isLoading, isTemplate) {
+    if (newValue == '') {
+        return;
+    }
+    var whatneeded = g_form.getValue('u_what_needed');
+    // Clear all of the choices from the What needed field choice list
+    g_form.clearOptions('u_what_needed');
+    // If the the value of the Request type field is hr, add
+    // two hr choices and other to the What needed field choice list
+    if (newValue == 'hr') {
+        g_form.addOption('u_what_needed', 'hr1', 'Human Resources 1');
+        g_form.addOption('u_what_needed', 'hr2', 'Human Resources 2');
+        g_form.addOption('u_what_needed', 'other', 'Other');
+    }
+    // If the the value of the Request type field is facilities, add
+    // two facilities choices and other to the What needed field
+    // choice list
+    if (newValue == 'facilities') {
+        g_form.addOption('u_what_needed', 'facilities1', 'Facilities 1');
+        g_form.addOption('u_what_needed', 'facilities2', 'Facilities 2');
+        g_form.addOption('u_what_needed', 'other', 'Other');
+    }
+    // If the the value of the Request type field is legal, add
+    // two legal choices and other to the What needed field
+    // choice list
+    if (newValue == 'legal') {
+        g_form.addOption('u_what_needed', 'legal1', 'Legal 1');
+        g_form.addOption('u_what_needed', 'legal2', 'Legal 2');
+        g_form.addOption('u_what_needed', 'other', 'Other');
+    }
+    // If the form is loading and it is not a new record, set the u_what_needed value to the
+    // value from the record before it was loaded
+    if (isLoading && !g_form.isNewRecord()) {
+        g_form.setValue('u_what_needed', whatneeded);
+    }
+}]]></script>
+        <sys_class_name>sys_script_client</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-02-16 01:06:51</sys_created_on>
+        <sys_domain>global</sys_domain>
+        <sys_domain_path>/</sys_domain_path>
+        <sys_id>fff4ad589f013200bde5f79ff57fcf84</sys_id>
+        <sys_mod_count>1</sys_mod_count>
+        <sys_name>NeedIt Request Type Options</sys_name>
+        <sys_overrides/>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_script_client_fff4ad589f013200bde5f79ff57fcf84</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-05-02 22:35:11</sys_updated_on>
+        <table>x_58872_needit_needit</table>
+        <type>onChange</type>
+        <ui_type>10</ui_type>
+        <view/>
+    </sys_script_client>
+</record_update>
diff --git a/update/sys_script_email_081b640b0f8672000d030dbce1050e04.xml b/update/sys_script_email_081b640b0f8672000d030dbce1050e04.xml
new file mode 100644
index 0000000000..1aca0c3966
--- /dev/null
+++ b/update/sys_script_email_081b640b0f8672000d030dbce1050e04.xml
@@ -0,0 +1,42 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_script_email">
+    <sys_script_email action="INSERT_OR_UPDATE">
+        <name>CountOverdueNeedItTasksAssignedto</name>
+        <new_lines_to_html>false</new_lines_to_html>
+        <script><![CDATA[(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
+/* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
+/* Optional GlideRecord */ event) {
+	
+	// Add your code here
+	// Construct a GlideRecord query to find all NeedIt Task records with Due date
+	// field values in the past for the same Assigned to.  The records cannot be in the
+	// Closed state.
+	var rightNow = new GlideDateTime();
+	
+	var overdueNITasks = new GlideRecord('x_58872_needit_needit_task');
+	overdueNITasks.addQuery('due_date','<=',rightNow);
+	overdueNITasks.addQuery('state','!=',3);
+	overdueNITasks.addQuery('assigned_to',current.assigned_to);
+	
+	overdueNITasks.query();
+	
+	// Print to the Message field on a notification
+	var count = overdueNITasks.getRowCount();
+	if(count > 1){
+		template.print("In addition to this overdue NeedIt Task, you have " + (count - 1) + " more overdue NeedIt Tasks.");
+	}
+	
+})(current, template, email, email_action, event);]]></script>
+        <sys_class_name>sys_script_email</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-04-15 02:59:05</sys_created_on>
+        <sys_id>081b640b0f8672000d030dbce1050e04</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>CountOverdueNeedItTasksAssignedto</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_script_email_081b640b0f8672000d030dbce1050e04</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-04-15 02:59:05</sys_updated_on>
+    </sys_script_email>
+</record_update>
diff --git a/update/sys_script_include_6e6bc21b9f913200bde5f79ff57fcfb6.xml b/update/sys_script_include_6e6bc21b9f913200bde5f79ff57fcfb6.xml
new file mode 100644
index 0000000000..7aa8230bca
--- /dev/null
+++ b/update/sys_script_include_6e6bc21b9f913200bde5f79ff57fcfb6.xml
@@ -0,0 +1,61 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_script_include">
+    <sys_script_include action="INSERT_OR_UPDATE">
+        <access>package_private</access>
+        <active>true</active>
+        <api_name>x_58872_needit.NeedItUtils</api_name>
+        <caller_access/>
+        <client_callable>false</client_callable>
+        <description>Utils Script Include for the NeedIt application.</description>
+        <name>NeedItUtils</name>
+        <script><![CDATA[var NeedItUtils = Class.create();
+NeedItUtils.prototype = {
+    initialize: function() {
+    },
+	isDatePast: function(strDate){
+		// Create GlideDateTime objects for the current date and the passed in date
+		var rightnow = new GlideDateTime();
+		var testdate = new GlideDateTime(strDate);
+		
+		// If the testdate is before rightnow, return true, else return false
+		if (testdate.before(rightnow)) {
+			return true;
+		}
+		else {
+			return false;
+		}
+	},
+	
+		isDateToday: function(strDate){
+		
+		// Create GlideDateTime objects for the current date and the passed in date
+		var rightnow = new GlideDateTime();
+		var testdate = new GlideDateTime(strDate);
+		// Get the date portion of rightnow and testdate (no timestamp)
+		var today = rightnow.getLocalDate();
+		var istoday = testdate.getLocalDate();
+	
+		// Compare today and istoday to see if they are the same day
+		if(today.compareTo(istoday) == 0){
+			return true;
+		}
+		else {
+			return false;
+		}
+	},
+	
+    type: 'NeedItUtils'
+};]]></script>
+        <sys_class_name>sys_script_include</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-03-09 21:52:03</sys_created_on>
+        <sys_id>6e6bc21b9f913200bde5f79ff57fcfb6</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>NeedItUtils</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy>read</sys_policy>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_script_include_6e6bc21b9f913200bde5f79ff57fcfb6</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-03-09 21:52:03</sys_updated_on>
+    </sys_script_include>
+</record_update>
diff --git a/update/sys_script_include_6e9c2dcf9f113200bde5f79ff57fcfd2.xml b/update/sys_script_include_6e9c2dcf9f113200bde5f79ff57fcfd2.xml
new file mode 100644
index 0000000000..5fd7df2f2a
--- /dev/null
+++ b/update/sys_script_include_6e9c2dcf9f113200bde5f79ff57fcfd2.xml
@@ -0,0 +1,37 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_script_include">
+    <sys_script_include action="INSERT_OR_UPDATE">
+        <access>package_private</access>
+        <active>true</active>
+        <api_name>x_58872_needit.GetEmailAddress</api_name>
+        <caller_access/>
+        <client_callable>true</client_callable>
+        <description>Script Include to return an email address.  The calling client-side script passes a sys_id for a User table record.</description>
+        <name>GetEmailAddress</name>
+        <script><![CDATA[var GetEmailAddress = Class.create();
+// Extend the global.AbstractAjaxProcessor class
+GetEmailAddress.prototype = Object.extendsObject(global.AbstractAjaxProcessor,{
+    // Define the getEmail function.  
+    // Create a GlideRecord for the User table.
+    // Use the sysparm_userID passed from the client side to retrieve a record from the User table.
+    // Return the email address for the requested record
+    getEmail: function() {
+        var userRecord = new GlideRecord("sys_user");
+        userRecord.get(this.getParameter('sysparm_userID'));
+        return userRecord.email + '';
+    },
+    type: 'GetEmailAddress'
+});]]></script>
+        <sys_class_name>sys_script_include</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-03-09 00:58:22</sys_created_on>
+        <sys_id>6e9c2dcf9f113200bde5f79ff57fcfd2</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>GetEmailAddress</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy>read</sys_policy>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_script_include_6e9c2dcf9f113200bde5f79ff57fcfd2</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-03-09 00:58:22</sys_updated_on>
+    </sys_script_include>
+</record_update>
diff --git a/update/sys_script_include_8ba845f69f513200bde5f79ff57fcf47.xml b/update/sys_script_include_8ba845f69f513200bde5f79ff57fcf47.xml
new file mode 100644
index 0000000000..3ea8be7ae5
--- /dev/null
+++ b/update/sys_script_include_8ba845f69f513200bde5f79ff57fcf47.xml
@@ -0,0 +1,33 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_script_include">
+    <sys_script_include action="INSERT_OR_UPDATE">
+        <access>package_private</access>
+        <active>true</active>
+        <api_name>x_58872_needit.validateEmailAddress</api_name>
+        <caller_access/>
+        <client_callable>false</client_callable>
+        <description/>
+        <name>validateEmailAddress</name>
+        <script><![CDATA[function validateEmailAddress(emailStr){
+    // Use JavaScript coercion to guarantee emailStr is a string
+    emailStr = emailStr + '';
+    // Compare emailStr against the allowed syntax as specified in the regular expression
+    // If emailStr has allowed syntax, return true, else return false
+    if(emailStr.match(/^(([^<>()\[\]\\.,;:\s@"]+(\.[^<>()\[\]\\.,;:\s@"]+)*)|(".+"))@((\[[0-9]{1,3}\.[0-9]{1,3}\.[0-9]{1,3}\.[0-9]{1,3}])|(([a-zA-Z\-0-9]+\.)+[a-zA-Z]{2,}))$/)){
+        return true;
+    }
+    else return false;
+}]]></script>
+        <sys_class_name>sys_script_include</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-03-08 03:42:48</sys_created_on>
+        <sys_id>8ba845f69f513200bde5f79ff57fcf47</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>validateEmailAddress</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy>read</sys_policy>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_script_include_8ba845f69f513200bde5f79ff57fcf47</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-03-08 03:42:48</sys_updated_on>
+    </sys_script_include>
+</record_update>
diff --git a/update/sys_security_acl_02427f010fe83200cd674f8ce1050e46.xml b/update/sys_security_acl_02427f010fe83200cd674f8ce1050e46.xml
index fad67d8ec6..b7e86e2a8e 100644
--- a/update/sys_security_acl_02427f010fe83200cd674f8ce1050e46.xml
+++ b/update/sys_security_acl_02427f010fe83200cd674f8ce1050e46.xml
@@ -1,5 +1,4 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update table="sys_security_acl">
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_security_acl">
     <sys_security_acl action="INSERT_OR_UPDATE">
         <active>true</active>
         <admin_overrides>true</admin_overrides>
@@ -12,13 +11,11 @@
         <sys_class_name>sys_security_acl</sys_class_name>
         <sys_created_by>admin</sys_created_by>
         <sys_created_on>2017-01-24 22:46:34</sys_created_on>
-        <sys_customer_update>true</sys_customer_update>
         <sys_id>02427f010fe83200cd674f8ce1050e46</sys_id>
         <sys_mod_count>0</sys_mod_count>
         <sys_name>x_58872_needit_needit</sys_name>
         <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
         <sys_policy/>
-        <sys_replace_on_upgrade>false</sys_replace_on_upgrade>
         <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
         <sys_update_name>sys_security_acl_02427f010fe83200cd674f8ce1050e46</sys_update_name>
         <sys_updated_by>admin</sys_updated_by>
diff --git a/update/sys_security_acl_0a427f010fe83200cd674f8ce1050e58.xml b/update/sys_security_acl_0a427f010fe83200cd674f8ce1050e58.xml
index 7faa72d765..758d7e9509 100644
--- a/update/sys_security_acl_0a427f010fe83200cd674f8ce1050e58.xml
+++ b/update/sys_security_acl_0a427f010fe83200cd674f8ce1050e58.xml
@@ -1,5 +1,4 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update table="sys_security_acl">
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_security_acl">
     <sys_security_acl action="INSERT_OR_UPDATE">
         <active>true</active>
         <admin_overrides>true</admin_overrides>
@@ -12,13 +11,11 @@
         <sys_class_name>sys_security_acl</sys_class_name>
         <sys_created_by>admin</sys_created_by>
         <sys_created_on>2017-01-24 22:46:34</sys_created_on>
-        <sys_customer_update>true</sys_customer_update>
         <sys_id>0a427f010fe83200cd674f8ce1050e58</sys_id>
         <sys_mod_count>0</sys_mod_count>
         <sys_name>x_58872_needit_needit</sys_name>
         <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
         <sys_policy/>
-        <sys_replace_on_upgrade>false</sys_replace_on_upgrade>
         <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
         <sys_update_name>sys_security_acl_0a427f010fe83200cd674f8ce1050e58</sys_update_name>
         <sys_updated_by>admin</sys_updated_by>
diff --git a/update/sys_security_acl_2fdf668adbfe33009d7831d0ef96196d.xml b/update/sys_security_acl_2fdf668adbfe33009d7831d0ef96196d.xml
new file mode 100644
index 0000000000..4d40aa3cc4
--- /dev/null
+++ b/update/sys_security_acl_2fdf668adbfe33009d7831d0ef96196d.xml
@@ -0,0 +1,25 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_security_acl">
+    <sys_security_acl action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <admin_overrides>true</admin_overrides>
+        <advanced>true</advanced>
+        <condition/>
+        <description/>
+        <name>x_58872_needit_needit</name>
+        <operation display_value="create">create</operation>
+        <script><![CDATA[current.isNewRecord();]]></script>
+        <sys_class_name>sys_security_acl</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2019-07-24 01:39:21</sys_created_on>
+        <sys_id>2fdf668adbfe33009d7831d0ef96196d</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>x_58872_needit_needit</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_security_acl_2fdf668adbfe33009d7831d0ef96196d</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2019-07-24 01:39:21</sys_updated_on>
+        <type display_value="record">record</type>
+    </sys_security_acl>
+</record_update>
diff --git a/update/sys_security_acl_1b3ef4e90fe07200cd674f8ce1050e60.xml b/update/sys_security_acl_6831f84c0f0232000d030dbce1050ea5.xml
similarity index 53%
rename from update/sys_security_acl_1b3ef4e90fe07200cd674f8ce1050e60.xml
rename to update/sys_security_acl_6831f84c0f0232000d030dbce1050ea5.xml
index 3e5fc55855..8111841194 100644
--- a/update/sys_security_acl_1b3ef4e90fe07200cd674f8ce1050e60.xml
+++ b/update/sys_security_acl_6831f84c0f0232000d030dbce1050ea5.xml
@@ -1,28 +1,25 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update table="sys_security_acl">
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_security_acl">
     <sys_security_acl action="INSERT_OR_UPDATE">
         <active>true</active>
         <admin_overrides>true</admin_overrides>
         <advanced>false</advanced>
         <condition/>
-        <description>Default access control on x_58872_needit_does_not_extend</description>
-        <name>x_58872_needit_does_not_extend</name>
+        <description>Default access control on x_58872_needit_needit_task</description>
+        <name>x_58872_needit_needit_task</name>
         <operation display_value="delete">delete</operation>
         <script/>
         <sys_class_name>sys_security_acl</sys_class_name>
         <sys_created_by>admin</sys_created_by>
-        <sys_created_on>2017-01-25 22:56:54</sys_created_on>
-        <sys_customer_update>true</sys_customer_update>
-        <sys_id>1b3ef4e90fe07200cd674f8ce1050e60</sys_id>
+        <sys_created_on>2017-04-05 19:43:12</sys_created_on>
+        <sys_id>6831f84c0f0232000d030dbce1050ea5</sys_id>
         <sys_mod_count>0</sys_mod_count>
-        <sys_name>x_58872_needit_does_not_extend</sys_name>
+        <sys_name>x_58872_needit_needit_task</sys_name>
         <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
         <sys_policy/>
-        <sys_replace_on_upgrade>false</sys_replace_on_upgrade>
         <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
-        <sys_update_name>sys_security_acl_1b3ef4e90fe07200cd674f8ce1050e60</sys_update_name>
+        <sys_update_name>sys_security_acl_6831f84c0f0232000d030dbce1050ea5</sys_update_name>
         <sys_updated_by>admin</sys_updated_by>
-        <sys_updated_on>2017-01-25 22:56:54</sys_updated_on>
+        <sys_updated_on>2017-04-05 19:43:12</sys_updated_on>
         <type display_value="record">record</type>
     </sys_security_acl>
 </record_update>
diff --git a/update/sys_security_acl_1f3ef4e90fe07200cd674f8ce1050e55.xml b/update/sys_security_acl_6c31f84c0f0232000d030dbce1050e9a.xml
similarity index 53%
rename from update/sys_security_acl_1f3ef4e90fe07200cd674f8ce1050e55.xml
rename to update/sys_security_acl_6c31f84c0f0232000d030dbce1050e9a.xml
index c8efeb4b01..063b13ec84 100644
--- a/update/sys_security_acl_1f3ef4e90fe07200cd674f8ce1050e55.xml
+++ b/update/sys_security_acl_6c31f84c0f0232000d030dbce1050e9a.xml
@@ -1,28 +1,25 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update table="sys_security_acl">
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_security_acl">
     <sys_security_acl action="INSERT_OR_UPDATE">
         <active>true</active>
         <admin_overrides>true</admin_overrides>
         <advanced>false</advanced>
         <condition/>
-        <description>Default access control on x_58872_needit_does_not_extend</description>
-        <name>x_58872_needit_does_not_extend</name>
+        <description>Default access control on x_58872_needit_needit_task</description>
+        <name>x_58872_needit_needit_task</name>
         <operation display_value="read">read</operation>
         <script/>
         <sys_class_name>sys_security_acl</sys_class_name>
         <sys_created_by>admin</sys_created_by>
-        <sys_created_on>2017-01-25 22:56:54</sys_created_on>
-        <sys_customer_update>true</sys_customer_update>
-        <sys_id>1f3ef4e90fe07200cd674f8ce1050e55</sys_id>
+        <sys_created_on>2017-04-05 19:43:12</sys_created_on>
+        <sys_id>6c31f84c0f0232000d030dbce1050e9a</sys_id>
         <sys_mod_count>0</sys_mod_count>
-        <sys_name>x_58872_needit_does_not_extend</sys_name>
+        <sys_name>x_58872_needit_needit_task</sys_name>
         <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
         <sys_policy/>
-        <sys_replace_on_upgrade>false</sys_replace_on_upgrade>
         <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
-        <sys_update_name>sys_security_acl_1f3ef4e90fe07200cd674f8ce1050e55</sys_update_name>
+        <sys_update_name>sys_security_acl_6c31f84c0f0232000d030dbce1050e9a</sys_update_name>
         <sys_updated_by>admin</sys_updated_by>
-        <sys_updated_on>2017-01-25 22:56:54</sys_updated_on>
+        <sys_updated_on>2017-04-05 19:43:12</sys_updated_on>
         <type display_value="record">record</type>
     </sys_security_acl>
 </record_update>
diff --git a/update/sys_security_acl_746f70159fe13200bde5f79ff57fcf0e.xml b/update/sys_security_acl_746f70159fe13200bde5f79ff57fcf0e.xml
new file mode 100644
index 0000000000..891992784c
--- /dev/null
+++ b/update/sys_security_acl_746f70159fe13200bde5f79ff57fcf0e.xml
@@ -0,0 +1,27 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_security_acl">
+    <sys_security_acl action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <admin_overrides>true</admin_overrides>
+        <advanced>false</advanced>
+        <condition table="x_58872_needit_needit">u_requested_forDYNAMIC90d1921e5f510100a9ad2572f2b477fe^EQ<item endquery="false" field="u_requested_for" goto="false" newquery="false" operator="DYNAMIC" or="false" value="90d1921e5f510100a9ad2572f2b477fe"/>
+            <item endquery="true" field="" goto="false" newquery="false" operator="=" or="false" value=""/>
+        </condition>
+        <description/>
+        <name>x_58872_needit_needit</name>
+        <operation display_value="read">read</operation>
+        <script/>
+        <sys_class_name>sys_security_acl</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-03-15 21:51:24</sys_created_on>
+        <sys_id>746f70159fe13200bde5f79ff57fcf0e</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>x_58872_needit_needit</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_security_acl_746f70159fe13200bde5f79ff57fcf0e</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-03-15 21:51:24</sys_updated_on>
+        <type display_value="record">record</type>
+    </sys_security_acl>
+</record_update>
diff --git a/update/sys_security_acl_8e427f010fe83200cd674f8ce1050e5d.xml b/update/sys_security_acl_8e427f010fe83200cd674f8ce1050e5d.xml
index f01b8d90d7..f7bd7d5268 100644
--- a/update/sys_security_acl_8e427f010fe83200cd674f8ce1050e5d.xml
+++ b/update/sys_security_acl_8e427f010fe83200cd674f8ce1050e5d.xml
@@ -1,5 +1,4 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update table="sys_security_acl">
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_security_acl">
     <sys_security_acl action="INSERT_OR_UPDATE">
         <active>true</active>
         <admin_overrides>true</admin_overrides>
@@ -12,13 +11,11 @@
         <sys_class_name>sys_security_acl</sys_class_name>
         <sys_created_by>admin</sys_created_by>
         <sys_created_on>2017-01-24 22:46:34</sys_created_on>
-        <sys_customer_update>true</sys_customer_update>
         <sys_id>8e427f010fe83200cd674f8ce1050e5d</sys_id>
         <sys_mod_count>0</sys_mod_count>
         <sys_name>x_58872_needit_needit</sys_name>
         <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
         <sys_policy/>
-        <sys_replace_on_upgrade>false</sys_replace_on_upgrade>
         <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
         <sys_update_name>sys_security_acl_8e427f010fe83200cd674f8ce1050e5d</sys_update_name>
         <sys_updated_by>admin</sys_updated_by>
diff --git a/update/sys_security_acl_ca427f010fe83200cd674f8ce1050e6f.xml b/update/sys_security_acl_ca427f010fe83200cd674f8ce1050e6f.xml
index ef63b81f81..14f3dcd7ee 100644
--- a/update/sys_security_acl_ca427f010fe83200cd674f8ce1050e6f.xml
+++ b/update/sys_security_acl_ca427f010fe83200cd674f8ce1050e6f.xml
@@ -1,5 +1,4 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update table="sys_security_acl">
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_security_acl">
     <sys_security_acl action="INSERT_OR_UPDATE">
         <active>true</active>
         <admin_overrides>true</admin_overrides>
@@ -12,13 +11,11 @@
         <sys_class_name>sys_security_acl</sys_class_name>
         <sys_created_by>admin</sys_created_by>
         <sys_created_on>2017-01-24 22:46:34</sys_created_on>
-        <sys_customer_update>true</sys_customer_update>
         <sys_id>ca427f010fe83200cd674f8ce1050e6f</sys_id>
         <sys_mod_count>0</sys_mod_count>
         <sys_name>x_58872_needit_needit</sys_name>
         <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
         <sys_policy/>
-        <sys_replace_on_upgrade>false</sys_replace_on_upgrade>
         <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
         <sys_update_name>sys_security_acl_ca427f010fe83200cd674f8ce1050e6f</sys_update_name>
         <sys_updated_by>admin</sys_updated_by>
diff --git a/update/sys_security_acl_933ef4e90fe07200cd674f8ce1050e5b.xml b/update/sys_security_acl_e031f84c0f0232000d030dbce1050ea0.xml
similarity index 53%
rename from update/sys_security_acl_933ef4e90fe07200cd674f8ce1050e5b.xml
rename to update/sys_security_acl_e031f84c0f0232000d030dbce1050ea0.xml
index 47fda23e99..dcf9b3b03e 100644
--- a/update/sys_security_acl_933ef4e90fe07200cd674f8ce1050e5b.xml
+++ b/update/sys_security_acl_e031f84c0f0232000d030dbce1050ea0.xml
@@ -1,28 +1,25 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update table="sys_security_acl">
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_security_acl">
     <sys_security_acl action="INSERT_OR_UPDATE">
         <active>true</active>
         <admin_overrides>true</admin_overrides>
         <advanced>false</advanced>
         <condition/>
-        <description>Default access control on x_58872_needit_does_not_extend</description>
-        <name>x_58872_needit_does_not_extend</name>
+        <description>Default access control on x_58872_needit_needit_task</description>
+        <name>x_58872_needit_needit_task</name>
         <operation display_value="write">write</operation>
         <script/>
         <sys_class_name>sys_security_acl</sys_class_name>
         <sys_created_by>admin</sys_created_by>
-        <sys_created_on>2017-01-25 22:56:54</sys_created_on>
-        <sys_customer_update>true</sys_customer_update>
-        <sys_id>933ef4e90fe07200cd674f8ce1050e5b</sys_id>
+        <sys_created_on>2017-04-05 19:43:12</sys_created_on>
+        <sys_id>e031f84c0f0232000d030dbce1050ea0</sys_id>
         <sys_mod_count>0</sys_mod_count>
-        <sys_name>x_58872_needit_does_not_extend</sys_name>
+        <sys_name>x_58872_needit_needit_task</sys_name>
         <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
         <sys_policy/>
-        <sys_replace_on_upgrade>false</sys_replace_on_upgrade>
         <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
-        <sys_update_name>sys_security_acl_933ef4e90fe07200cd674f8ce1050e5b</sys_update_name>
+        <sys_update_name>sys_security_acl_e031f84c0f0232000d030dbce1050ea0</sys_update_name>
         <sys_updated_by>admin</sys_updated_by>
-        <sys_updated_on>2017-01-25 22:56:54</sys_updated_on>
+        <sys_updated_on>2017-04-05 19:43:12</sys_updated_on>
         <type display_value="record">record</type>
     </sys_security_acl>
 </record_update>
diff --git a/update/sys_security_acl_9b3ef4e90fe07200cd674f8ce1050e4f.xml b/update/sys_security_acl_e431f84c0f0232000d030dbce1050e94.xml
similarity index 53%
rename from update/sys_security_acl_9b3ef4e90fe07200cd674f8ce1050e4f.xml
rename to update/sys_security_acl_e431f84c0f0232000d030dbce1050e94.xml
index d42635d48d..cde23dff52 100644
--- a/update/sys_security_acl_9b3ef4e90fe07200cd674f8ce1050e4f.xml
+++ b/update/sys_security_acl_e431f84c0f0232000d030dbce1050e94.xml
@@ -1,28 +1,25 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update table="sys_security_acl">
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_security_acl">
     <sys_security_acl action="INSERT_OR_UPDATE">
         <active>true</active>
         <admin_overrides>true</admin_overrides>
         <advanced>false</advanced>
         <condition/>
-        <description>Default access control on x_58872_needit_does_not_extend</description>
-        <name>x_58872_needit_does_not_extend</name>
+        <description>Default access control on x_58872_needit_needit_task</description>
+        <name>x_58872_needit_needit_task</name>
         <operation display_value="create">create</operation>
         <script/>
         <sys_class_name>sys_security_acl</sys_class_name>
         <sys_created_by>admin</sys_created_by>
-        <sys_created_on>2017-01-25 22:56:54</sys_created_on>
-        <sys_customer_update>true</sys_customer_update>
-        <sys_id>9b3ef4e90fe07200cd674f8ce1050e4f</sys_id>
+        <sys_created_on>2017-04-05 19:43:12</sys_created_on>
+        <sys_id>e431f84c0f0232000d030dbce1050e94</sys_id>
         <sys_mod_count>0</sys_mod_count>
-        <sys_name>x_58872_needit_does_not_extend</sys_name>
+        <sys_name>x_58872_needit_needit_task</sys_name>
         <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
         <sys_policy/>
-        <sys_replace_on_upgrade>false</sys_replace_on_upgrade>
         <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
-        <sys_update_name>sys_security_acl_9b3ef4e90fe07200cd674f8ce1050e4f</sys_update_name>
+        <sys_update_name>sys_security_acl_e431f84c0f0232000d030dbce1050e94</sys_update_name>
         <sys_updated_by>admin</sys_updated_by>
-        <sys_updated_on>2017-01-25 22:56:54</sys_updated_on>
+        <sys_updated_on>2017-04-05 19:43:12</sys_updated_on>
         <type display_value="record">record</type>
     </sys_security_acl>
 </record_update>
diff --git a/update/sys_security_acl_role_0a427f010fe83200cd674f8ce1050e60.xml b/update/sys_security_acl_role_0a427f010fe83200cd674f8ce1050e60.xml
index 4c8c857a3d..ef8aa13ae4 100644
--- a/update/sys_security_acl_role_0a427f010fe83200cd674f8ce1050e60.xml
+++ b/update/sys_security_acl_role_0a427f010fe83200cd674f8ce1050e60.xml
@@ -1,16 +1,13 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update table="sys_security_acl_role">
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_security_acl_role">
     <sys_security_acl_role action="INSERT_OR_UPDATE">
         <sys_class_name>sys_security_acl_role</sys_class_name>
         <sys_created_by>admin</sys_created_by>
         <sys_created_on>2017-01-24 22:46:34</sys_created_on>
-        <sys_customer_update>true</sys_customer_update>
         <sys_id>0a427f010fe83200cd674f8ce1050e60</sys_id>
         <sys_mod_count>0</sys_mod_count>
         <sys_name>x_58872_needit_needit.x_58872_needit.needit_user</sys_name>
         <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
         <sys_policy/>
-        <sys_replace_on_upgrade>false</sys_replace_on_upgrade>
         <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
         <sys_security_acl display_value="x_58872_needit_needit">8e427f010fe83200cd674f8ce1050e5d</sys_security_acl>
         <sys_update_name>sys_security_acl_role_0a427f010fe83200cd674f8ce1050e60</sys_update_name>
diff --git a/update/sys_security_acl_role_18ef6a82dbfe33009d7831d0ef9619b6.xml b/update/sys_security_acl_role_18ef6a82dbfe33009d7831d0ef9619b6.xml
new file mode 100644
index 0000000000..656ddacf20
--- /dev/null
+++ b/update/sys_security_acl_role_18ef6a82dbfe33009d7831d0ef9619b6.xml
@@ -0,0 +1,19 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_security_acl_role">
+    <sys_security_acl_role action="INSERT_OR_UPDATE">
+        <sys_class_name>sys_security_acl_role</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2019-07-24 01:39:21</sys_created_on>
+        <sys_id>18ef6a82dbfe33009d7831d0ef9619b6</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>.x_58872_needit.needit_user</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_security_acl display_value="x_58872_needit_needit">2fdf668adbfe33009d7831d0ef96196d</sys_security_acl>
+        <sys_update_name>sys_security_acl_role_18ef6a82dbfe33009d7831d0ef9619b6</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2019-07-24 01:39:21</sys_updated_on>
+        <sys_user_role display_value="x_58872_needit.needit_user" name="x_58872_needit.needit_user">4e42fb8d0fa83200cd674f8ce1050e72</sys_user_role>
+        <transaction_id/>
+    </sys_security_acl_role>
+</record_update>
diff --git a/update/sys_security_acl_role_1f3ef4e90fe07200cd674f8ce1050e5d.xml b/update/sys_security_acl_role_1f3ef4e90fe07200cd674f8ce1050e5d.xml
deleted file mode 100644
index 05538022a6..0000000000
--- a/update/sys_security_acl_role_1f3ef4e90fe07200cd674f8ce1050e5d.xml
+++ /dev/null
@@ -1,22 +0,0 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update table="sys_security_acl_role">
-    <sys_security_acl_role action="INSERT_OR_UPDATE">
-        <sys_class_name>sys_security_acl_role</sys_class_name>
-        <sys_created_by>admin</sys_created_by>
-        <sys_created_on>2017-01-25 22:56:54</sys_created_on>
-        <sys_customer_update>true</sys_customer_update>
-        <sys_id>1f3ef4e90fe07200cd674f8ce1050e5d</sys_id>
-        <sys_mod_count>0</sys_mod_count>
-        <sys_name>x_58872_needit_does_not_extend.x_58872_needit.does_not_extend_user</sys_name>
-        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
-        <sys_policy/>
-        <sys_replace_on_upgrade>false</sys_replace_on_upgrade>
-        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
-        <sys_security_acl display_value="x_58872_needit_does_not_extend">933ef4e90fe07200cd674f8ce1050e5b</sys_security_acl>
-        <sys_update_name>sys_security_acl_role_1f3ef4e90fe07200cd674f8ce1050e5d</sys_update_name>
-        <sys_updated_by>admin</sys_updated_by>
-        <sys_updated_on>2017-01-25 22:56:54</sys_updated_on>
-        <sys_user_role display_value="x_58872_needit.does_not_extend_user" name="x_58872_needit.does_not_extend_user">c73e70690fe07200cd674f8ce1050e4e</sys_user_role>
-        <transaction_id/>
-    </sys_security_acl_role>
-</record_update>
diff --git a/update/sys_security_acl_role_46427f010fe83200cd674f8ce1050e72.xml b/update/sys_security_acl_role_46427f010fe83200cd674f8ce1050e72.xml
index cda8953df9..398b702e8e 100644
--- a/update/sys_security_acl_role_46427f010fe83200cd674f8ce1050e72.xml
+++ b/update/sys_security_acl_role_46427f010fe83200cd674f8ce1050e72.xml
@@ -1,16 +1,13 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update table="sys_security_acl_role">
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_security_acl_role">
     <sys_security_acl_role action="INSERT_OR_UPDATE">
         <sys_class_name>sys_security_acl_role</sys_class_name>
         <sys_created_by>admin</sys_created_by>
         <sys_created_on>2017-01-24 22:46:34</sys_created_on>
-        <sys_customer_update>true</sys_customer_update>
         <sys_id>46427f010fe83200cd674f8ce1050e72</sys_id>
         <sys_mod_count>0</sys_mod_count>
         <sys_name>x_58872_needit_needit.x_58872_needit.needit_user</sys_name>
         <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
         <sys_policy/>
-        <sys_replace_on_upgrade>false</sys_replace_on_upgrade>
         <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
         <sys_security_acl display_value="x_58872_needit_needit">ca427f010fe83200cd674f8ce1050e6f</sys_security_acl>
         <sys_update_name>sys_security_acl_role_46427f010fe83200cd674f8ce1050e72</sys_update_name>
diff --git a/update/sys_security_acl_role_6831f84c0f0232000d030dbce1050e97.xml b/update/sys_security_acl_role_6831f84c0f0232000d030dbce1050e97.xml
new file mode 100644
index 0000000000..e09a597a1c
--- /dev/null
+++ b/update/sys_security_acl_role_6831f84c0f0232000d030dbce1050e97.xml
@@ -0,0 +1,19 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_security_acl_role">
+    <sys_security_acl_role action="INSERT_OR_UPDATE">
+        <sys_class_name>sys_security_acl_role</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-04-05 19:43:12</sys_created_on>
+        <sys_id>6831f84c0f0232000d030dbce1050e97</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>x_58872_needit_needit_task.x_58872_needit.needit_task_user</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_security_acl display_value="x_58872_needit_needit_task">e431f84c0f0232000d030dbce1050e94</sys_security_acl>
+        <sys_update_name>sys_security_acl_role_6831f84c0f0232000d030dbce1050e97</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-04-05 19:43:12</sys_updated_on>
+        <sys_user_role display_value="x_58872_needit.needit_task_user" name="x_58872_needit.needit_task_user">d431740c0f0232000d030dbce1050e47</sys_user_role>
+        <transaction_id/>
+    </sys_security_acl_role>
+</record_update>
diff --git a/update/sys_security_acl_role_6c31f84c0f0232000d030dbce1050ea2.xml b/update/sys_security_acl_role_6c31f84c0f0232000d030dbce1050ea2.xml
new file mode 100644
index 0000000000..1e93b3c54e
--- /dev/null
+++ b/update/sys_security_acl_role_6c31f84c0f0232000d030dbce1050ea2.xml
@@ -0,0 +1,19 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_security_acl_role">
+    <sys_security_acl_role action="INSERT_OR_UPDATE">
+        <sys_class_name>sys_security_acl_role</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-04-05 19:43:12</sys_created_on>
+        <sys_id>6c31f84c0f0232000d030dbce1050ea2</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>x_58872_needit_needit_task.x_58872_needit.needit_task_user</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_security_acl display_value="x_58872_needit_needit_task">e031f84c0f0232000d030dbce1050ea0</sys_security_acl>
+        <sys_update_name>sys_security_acl_role_6c31f84c0f0232000d030dbce1050ea2</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-04-05 19:43:12</sys_updated_on>
+        <sys_user_role display_value="x_58872_needit.needit_task_user" name="x_58872_needit.needit_task_user">d431740c0f0232000d030dbce1050e47</sys_user_role>
+        <transaction_id/>
+    </sys_security_acl_role>
+</record_update>
diff --git a/update/sys_security_acl_role_933ef4e90fe07200cd674f8ce1050e63.xml b/update/sys_security_acl_role_933ef4e90fe07200cd674f8ce1050e63.xml
deleted file mode 100644
index f49d035fc2..0000000000
--- a/update/sys_security_acl_role_933ef4e90fe07200cd674f8ce1050e63.xml
+++ /dev/null
@@ -1,22 +0,0 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update table="sys_security_acl_role">
-    <sys_security_acl_role action="INSERT_OR_UPDATE">
-        <sys_class_name>sys_security_acl_role</sys_class_name>
-        <sys_created_by>admin</sys_created_by>
-        <sys_created_on>2017-01-25 22:56:54</sys_created_on>
-        <sys_customer_update>true</sys_customer_update>
-        <sys_id>933ef4e90fe07200cd674f8ce1050e63</sys_id>
-        <sys_mod_count>0</sys_mod_count>
-        <sys_name>x_58872_needit_does_not_extend.x_58872_needit.does_not_extend_user</sys_name>
-        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
-        <sys_policy/>
-        <sys_replace_on_upgrade>false</sys_replace_on_upgrade>
-        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
-        <sys_security_acl display_value="x_58872_needit_does_not_extend">1b3ef4e90fe07200cd674f8ce1050e60</sys_security_acl>
-        <sys_update_name>sys_security_acl_role_933ef4e90fe07200cd674f8ce1050e63</sys_update_name>
-        <sys_updated_by>admin</sys_updated_by>
-        <sys_updated_on>2017-01-25 22:56:54</sys_updated_on>
-        <sys_user_role display_value="x_58872_needit.does_not_extend_user" name="x_58872_needit.does_not_extend_user">c73e70690fe07200cd674f8ce1050e4e</sys_user_role>
-        <transaction_id/>
-    </sys_security_acl_role>
-</record_update>
diff --git a/update/sys_security_acl_role_950cc9d59fe13200bde5f79ff57fcf17.xml b/update/sys_security_acl_role_950cc9d59fe13200bde5f79ff57fcf17.xml
new file mode 100644
index 0000000000..f0a69562d9
--- /dev/null
+++ b/update/sys_security_acl_role_950cc9d59fe13200bde5f79ff57fcf17.xml
@@ -0,0 +1,19 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_security_acl_role">
+    <sys_security_acl_role action="INSERT_OR_UPDATE">
+        <sys_class_name>sys_security_acl_role</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-03-15 22:21:32</sys_created_on>
+        <sys_id>950cc9d59fe13200bde5f79ff57fcf17</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>x_58872_needit_needit.x_58872_needit.admin</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_security_acl display_value="x_58872_needit_needit">0a427f010fe83200cd674f8ce1050e58</sys_security_acl>
+        <sys_update_name>sys_security_acl_role_950cc9d59fe13200bde5f79ff57fcf17</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-03-15 22:21:32</sys_updated_on>
+        <sys_user_role display_value="x_58872_needit.admin" name="x_58872_needit.admin">168e57609f213200bde5f79ff57fcfb4</sys_user_role>
+        <transaction_id/>
+    </sys_security_acl_role>
+</record_update>
diff --git a/update/sys_security_acl_role_973ef4e90fe07200cd674f8ce1050e58.xml b/update/sys_security_acl_role_973ef4e90fe07200cd674f8ce1050e58.xml
deleted file mode 100644
index 4dced09849..0000000000
--- a/update/sys_security_acl_role_973ef4e90fe07200cd674f8ce1050e58.xml
+++ /dev/null
@@ -1,22 +0,0 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update table="sys_security_acl_role">
-    <sys_security_acl_role action="INSERT_OR_UPDATE">
-        <sys_class_name>sys_security_acl_role</sys_class_name>
-        <sys_created_by>admin</sys_created_by>
-        <sys_created_on>2017-01-25 22:56:54</sys_created_on>
-        <sys_customer_update>true</sys_customer_update>
-        <sys_id>973ef4e90fe07200cd674f8ce1050e58</sys_id>
-        <sys_mod_count>0</sys_mod_count>
-        <sys_name>x_58872_needit_does_not_extend.x_58872_needit.does_not_extend_user</sys_name>
-        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
-        <sys_policy/>
-        <sys_replace_on_upgrade>false</sys_replace_on_upgrade>
-        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
-        <sys_security_acl display_value="x_58872_needit_does_not_extend">1f3ef4e90fe07200cd674f8ce1050e55</sys_security_acl>
-        <sys_update_name>sys_security_acl_role_973ef4e90fe07200cd674f8ce1050e58</sys_update_name>
-        <sys_updated_by>admin</sys_updated_by>
-        <sys_updated_on>2017-01-25 22:56:54</sys_updated_on>
-        <sys_user_role display_value="x_58872_needit.does_not_extend_user" name="x_58872_needit.does_not_extend_user">c73e70690fe07200cd674f8ce1050e4e</sys_user_role>
-        <transaction_id/>
-    </sys_security_acl_role>
-</record_update>
diff --git a/update/sys_security_acl_role_9b3ef4e90fe07200cd674f8ce1050e52.xml b/update/sys_security_acl_role_9b3ef4e90fe07200cd674f8ce1050e52.xml
deleted file mode 100644
index 2bb1a134b0..0000000000
--- a/update/sys_security_acl_role_9b3ef4e90fe07200cd674f8ce1050e52.xml
+++ /dev/null
@@ -1,22 +0,0 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update table="sys_security_acl_role">
-    <sys_security_acl_role action="INSERT_OR_UPDATE">
-        <sys_class_name>sys_security_acl_role</sys_class_name>
-        <sys_created_by>admin</sys_created_by>
-        <sys_created_on>2017-01-25 22:56:54</sys_created_on>
-        <sys_customer_update>true</sys_customer_update>
-        <sys_id>9b3ef4e90fe07200cd674f8ce1050e52</sys_id>
-        <sys_mod_count>0</sys_mod_count>
-        <sys_name>x_58872_needit_does_not_extend.x_58872_needit.does_not_extend_user</sys_name>
-        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
-        <sys_policy/>
-        <sys_replace_on_upgrade>false</sys_replace_on_upgrade>
-        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
-        <sys_security_acl display_value="x_58872_needit_does_not_extend">9b3ef4e90fe07200cd674f8ce1050e4f</sys_security_acl>
-        <sys_update_name>sys_security_acl_role_9b3ef4e90fe07200cd674f8ce1050e52</sys_update_name>
-        <sys_updated_by>admin</sys_updated_by>
-        <sys_updated_on>2017-01-25 22:56:54</sys_updated_on>
-        <sys_user_role display_value="x_58872_needit.does_not_extend_user" name="x_58872_needit.does_not_extend_user">c73e70690fe07200cd674f8ce1050e4e</sys_user_role>
-        <transaction_id/>
-    </sys_security_acl_role>
-</record_update>
diff --git a/update/sys_security_acl_role_82427f010fe83200cd674f8ce1050e5b.xml b/update/sys_security_acl_role_c62505159fe13200bde5f79ff57fcfd3.xml
similarity index 61%
rename from update/sys_security_acl_role_82427f010fe83200cd674f8ce1050e5b.xml
rename to update/sys_security_acl_role_c62505159fe13200bde5f79ff57fcfd3.xml
index ef5bc82c46..b51eb0a199 100644
--- a/update/sys_security_acl_role_82427f010fe83200cd674f8ce1050e5b.xml
+++ b/update/sys_security_acl_role_c62505159fe13200bde5f79ff57fcfd3.xml
@@ -1,21 +1,18 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update table="sys_security_acl_role">
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_security_acl_role">
     <sys_security_acl_role action="INSERT_OR_UPDATE">
         <sys_class_name>sys_security_acl_role</sys_class_name>
         <sys_created_by>admin</sys_created_by>
-        <sys_created_on>2017-01-24 22:46:34</sys_created_on>
-        <sys_customer_update>true</sys_customer_update>
-        <sys_id>82427f010fe83200cd674f8ce1050e5b</sys_id>
+        <sys_created_on>2017-03-15 21:53:11</sys_created_on>
+        <sys_id>c62505159fe13200bde5f79ff57fcfd3</sys_id>
         <sys_mod_count>0</sys_mod_count>
         <sys_name>x_58872_needit_needit.x_58872_needit.needit_user</sys_name>
         <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
         <sys_policy/>
-        <sys_replace_on_upgrade>false</sys_replace_on_upgrade>
         <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
-        <sys_security_acl display_value="x_58872_needit_needit">0a427f010fe83200cd674f8ce1050e58</sys_security_acl>
-        <sys_update_name>sys_security_acl_role_82427f010fe83200cd674f8ce1050e5b</sys_update_name>
+        <sys_security_acl display_value="x_58872_needit_needit">746f70159fe13200bde5f79ff57fcf0e</sys_security_acl>
+        <sys_update_name>sys_security_acl_role_c62505159fe13200bde5f79ff57fcfd3</sys_update_name>
         <sys_updated_by>admin</sys_updated_by>
-        <sys_updated_on>2017-01-24 22:46:34</sys_updated_on>
+        <sys_updated_on>2017-03-15 21:53:11</sys_updated_on>
         <sys_user_role display_value="x_58872_needit.needit_user" name="x_58872_needit.needit_user">4e42fb8d0fa83200cd674f8ce1050e72</sys_user_role>
         <transaction_id/>
     </sys_security_acl_role>
diff --git a/update/sys_security_acl_role_ce427f010fe83200cd674f8ce1050e48.xml b/update/sys_security_acl_role_ce427f010fe83200cd674f8ce1050e48.xml
index 24e80100df..d7624fad38 100644
--- a/update/sys_security_acl_role_ce427f010fe83200cd674f8ce1050e48.xml
+++ b/update/sys_security_acl_role_ce427f010fe83200cd674f8ce1050e48.xml
@@ -1,16 +1,13 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update table="sys_security_acl_role">
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_security_acl_role">
     <sys_security_acl_role action="INSERT_OR_UPDATE">
         <sys_class_name>sys_security_acl_role</sys_class_name>
         <sys_created_by>admin</sys_created_by>
         <sys_created_on>2017-01-24 22:46:34</sys_created_on>
-        <sys_customer_update>true</sys_customer_update>
         <sys_id>ce427f010fe83200cd674f8ce1050e48</sys_id>
         <sys_mod_count>0</sys_mod_count>
         <sys_name>x_58872_needit_needit.x_58872_needit.needit_user</sys_name>
         <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
         <sys_policy/>
-        <sys_replace_on_upgrade>false</sys_replace_on_upgrade>
         <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
         <sys_security_acl display_value="x_58872_needit_needit">02427f010fe83200cd674f8ce1050e46</sys_security_acl>
         <sys_update_name>sys_security_acl_role_ce427f010fe83200cd674f8ce1050e48</sys_update_name>
diff --git a/update/sys_security_acl_role_e031f84c0f0232000d030dbce1050ea8.xml b/update/sys_security_acl_role_e031f84c0f0232000d030dbce1050ea8.xml
new file mode 100644
index 0000000000..8be0dd6862
--- /dev/null
+++ b/update/sys_security_acl_role_e031f84c0f0232000d030dbce1050ea8.xml
@@ -0,0 +1,19 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_security_acl_role">
+    <sys_security_acl_role action="INSERT_OR_UPDATE">
+        <sys_class_name>sys_security_acl_role</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-04-05 19:43:12</sys_created_on>
+        <sys_id>e031f84c0f0232000d030dbce1050ea8</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>x_58872_needit_needit_task.x_58872_needit.needit_task_user</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_security_acl display_value="x_58872_needit_needit_task">6831f84c0f0232000d030dbce1050ea5</sys_security_acl>
+        <sys_update_name>sys_security_acl_role_e031f84c0f0232000d030dbce1050ea8</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-04-05 19:43:12</sys_updated_on>
+        <sys_user_role display_value="x_58872_needit.needit_task_user" name="x_58872_needit.needit_task_user">d431740c0f0232000d030dbce1050e47</sys_user_role>
+        <transaction_id/>
+    </sys_security_acl_role>
+</record_update>
diff --git a/update/sys_security_acl_role_e431f84c0f0232000d030dbce1050e9d.xml b/update/sys_security_acl_role_e431f84c0f0232000d030dbce1050e9d.xml
new file mode 100644
index 0000000000..cc879ae982
--- /dev/null
+++ b/update/sys_security_acl_role_e431f84c0f0232000d030dbce1050e9d.xml
@@ -0,0 +1,19 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_security_acl_role">
+    <sys_security_acl_role action="INSERT_OR_UPDATE">
+        <sys_class_name>sys_security_acl_role</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-04-05 19:43:12</sys_created_on>
+        <sys_id>e431f84c0f0232000d030dbce1050e9d</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>x_58872_needit_needit_task.x_58872_needit.needit_task_user</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_security_acl display_value="x_58872_needit_needit_task">6c31f84c0f0232000d030dbce1050e9a</sys_security_acl>
+        <sys_update_name>sys_security_acl_role_e431f84c0f0232000d030dbce1050e9d</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-04-05 19:43:12</sys_updated_on>
+        <sys_user_role display_value="x_58872_needit.needit_task_user" name="x_58872_needit.needit_task_user">d431740c0f0232000d030dbce1050e47</sys_user_role>
+        <transaction_id/>
+    </sys_security_acl_role>
+</record_update>
diff --git a/update/sys_transform_entry_5026bc714fb13200cb281b818110c72e.xml b/update/sys_transform_entry_5026bc714fb13200cb281b818110c72e.xml
new file mode 100644
index 0000000000..b6c396865d
--- /dev/null
+++ b/update/sys_transform_entry_5026bc714fb13200cb281b818110c72e.xml
@@ -0,0 +1,34 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_transform_entry">
+    <sys_transform_entry action="INSERT_OR_UPDATE">
+        <choice_action>create</choice_action>
+        <coalesce>true</coalesce>
+        <coalesce_case_sensitive>false</coalesce_case_sensitive>
+        <coalesce_empty_fields>false</coalesce_empty_fields>
+        <date_format>yyyy-MM-dd HH:mm:ss</date_format>
+        <map display_value="Import Historic NeedIt Data">13d5bc714fb13200cb281b818110c71e</map>
+        <reference_value_field/>
+        <source_field>u_what_needed</source_field>
+        <source_script><![CDATA[answer = (function transformEntry(source) {
+
+	// Add your code here
+	return ""; // return the value to be put into the target field
+
+})(source);]]></source_script>
+        <source_table>x_58872_needit_historic_</source_table>
+        <sys_class_name>sys_transform_entry</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-03-29 20:18:26</sys_created_on>
+        <sys_id>5026bc714fb13200cb281b818110c72e</sys_id>
+        <sys_mod_count>1</sys_mod_count>
+        <sys_name>u_what_needed</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_transform_entry_5026bc714fb13200cb281b818110c72e</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-03-29 20:53:02</sys_updated_on>
+        <target_field>u_what_needed</target_field>
+        <target_table>x_58872_needit_needit</target_table>
+        <use_source_script>false</use_source_script>
+    </sys_transform_entry>
+</record_update>
diff --git a/update/sys_transform_entry_5026bc714fb13200cb281b818110c731.xml b/update/sys_transform_entry_5026bc714fb13200cb281b818110c731.xml
new file mode 100644
index 0000000000..3ff788955f
--- /dev/null
+++ b/update/sys_transform_entry_5026bc714fb13200cb281b818110c731.xml
@@ -0,0 +1,34 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_transform_entry">
+    <sys_transform_entry action="INSERT_OR_UPDATE">
+        <choice_action>create</choice_action>
+        <coalesce>true</coalesce>
+        <coalesce_case_sensitive>false</coalesce_case_sensitive>
+        <coalesce_empty_fields>false</coalesce_empty_fields>
+        <date_format>yyyy-MM-dd HH:mm:ss</date_format>
+        <map display_value="Import Historic NeedIt Data">13d5bc714fb13200cb281b818110c71e</map>
+        <reference_value_field/>
+        <source_field>u_request_type</source_field>
+        <source_script><![CDATA[answer = (function transformEntry(source) {
+
+	// Add your code here
+	return ""; // return the value to be put into the target field
+
+})(source);]]></source_script>
+        <source_table>x_58872_needit_historic_</source_table>
+        <sys_class_name>sys_transform_entry</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-03-29 20:18:26</sys_created_on>
+        <sys_id>5026bc714fb13200cb281b818110c731</sys_id>
+        <sys_mod_count>1</sys_mod_count>
+        <sys_name>u_request_type</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_transform_entry_5026bc714fb13200cb281b818110c731</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-03-29 20:53:02</sys_updated_on>
+        <target_field>u_request_type</target_field>
+        <target_table>x_58872_needit_needit</target_table>
+        <use_source_script>false</use_source_script>
+    </sys_transform_entry>
+</record_update>
diff --git a/update/sys_transform_entry_5826bc714fb13200cb281b818110c72f.xml b/update/sys_transform_entry_5826bc714fb13200cb281b818110c72f.xml
new file mode 100644
index 0000000000..1525861758
--- /dev/null
+++ b/update/sys_transform_entry_5826bc714fb13200cb281b818110c72f.xml
@@ -0,0 +1,34 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_transform_entry">
+    <sys_transform_entry action="INSERT_OR_UPDATE">
+        <choice_action>create</choice_action>
+        <coalesce>false</coalesce>
+        <coalesce_case_sensitive>false</coalesce_case_sensitive>
+        <coalesce_empty_fields>false</coalesce_empty_fields>
+        <date_format>yyyy-MM-dd HH:mm:ss</date_format>
+        <map display_value="Import Historic NeedIt Data">13d5bc714fb13200cb281b818110c71e</map>
+        <reference_value_field/>
+        <source_field>u_short_description</source_field>
+        <source_script><![CDATA[answer = (function transformEntry(source) {
+
+	// Add your code here
+	return ""; // return the value to be put into the target field
+
+})(source);]]></source_script>
+        <source_table>x_58872_needit_historic_</source_table>
+        <sys_class_name>sys_transform_entry</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-03-29 20:18:26</sys_created_on>
+        <sys_id>5826bc714fb13200cb281b818110c72f</sys_id>
+        <sys_mod_count>2</sys_mod_count>
+        <sys_name>u_short_description</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_transform_entry_5826bc714fb13200cb281b818110c72f</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-03-29 21:02:54</sys_updated_on>
+        <target_field>short_description</target_field>
+        <target_table>x_58872_needit_needit</target_table>
+        <use_source_script>false</use_source_script>
+    </sys_transform_entry>
+</record_update>
diff --git a/update/sys_transform_entry_9026bc714fb13200cb281b818110c72c.xml b/update/sys_transform_entry_9026bc714fb13200cb281b818110c72c.xml
new file mode 100644
index 0000000000..ba77402dd5
--- /dev/null
+++ b/update/sys_transform_entry_9026bc714fb13200cb281b818110c72c.xml
@@ -0,0 +1,34 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_transform_entry">
+    <sys_transform_entry action="INSERT_OR_UPDATE">
+        <choice_action>create</choice_action>
+        <coalesce>true</coalesce>
+        <coalesce_case_sensitive>false</coalesce_case_sensitive>
+        <coalesce_empty_fields>false</coalesce_empty_fields>
+        <date_format>yyyy-MM-dd HH:mm:ss</date_format>
+        <map display_value="Import Historic NeedIt Data">13d5bc714fb13200cb281b818110c71e</map>
+        <reference_value_field/>
+        <source_field>u_requested_for</source_field>
+        <source_script><![CDATA[answer = (function transformEntry(source) {
+
+	// Add your code here
+	return ""; // return the value to be put into the target field
+
+})(source);]]></source_script>
+        <source_table>x_58872_needit_historic_</source_table>
+        <sys_class_name>sys_transform_entry</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-03-29 20:18:26</sys_created_on>
+        <sys_id>9026bc714fb13200cb281b818110c72c</sys_id>
+        <sys_mod_count>1</sys_mod_count>
+        <sys_name>u_requested_for</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_transform_entry_9026bc714fb13200cb281b818110c72c</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-03-29 20:53:02</sys_updated_on>
+        <target_field>u_requested_for</target_field>
+        <target_table>x_58872_needit_needit</target_table>
+        <use_source_script>false</use_source_script>
+    </sys_transform_entry>
+</record_update>
diff --git a/update/sys_transform_entry_bb3a34354fb13200cb281b818110c7bb.xml b/update/sys_transform_entry_bb3a34354fb13200cb281b818110c7bb.xml
new file mode 100644
index 0000000000..17f07db90e
--- /dev/null
+++ b/update/sys_transform_entry_bb3a34354fb13200cb281b818110c7bb.xml
@@ -0,0 +1,34 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_transform_entry">
+    <sys_transform_entry action="INSERT_OR_UPDATE">
+        <choice_action>create</choice_action>
+        <coalesce>true</coalesce>
+        <coalesce_case_sensitive>false</coalesce_case_sensitive>
+        <coalesce_empty_fields>false</coalesce_empty_fields>
+        <date_format>MM/dd/yy</date_format>
+        <map display_value="Import Historic NeedIt Data">13d5bc714fb13200cb281b818110c71e</map>
+        <reference_value_field/>
+        <source_field>u_must_have_by</source_field>
+        <source_script><![CDATA[answer = (function transformEntry(source) {
+
+	// Add your code here
+	return ""; // return the value to be put into the target field
+
+})(source);]]></source_script>
+        <source_table>x_58872_needit_historic_</source_table>
+        <sys_class_name>sys_transform_entry</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-03-29 20:36:25</sys_created_on>
+        <sys_id>bb3a34354fb13200cb281b818110c7bb</sys_id>
+        <sys_mod_count>2</sys_mod_count>
+        <sys_name>u_must_have_by</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_transform_entry_bb3a34354fb13200cb281b818110c7bb</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-03-29 20:53:02</sys_updated_on>
+        <target_field>u_when_needed</target_field>
+        <target_table>x_58872_needit_needit</target_table>
+        <use_source_script>false</use_source_script>
+    </sys_transform_entry>
+</record_update>
diff --git a/update/sys_transform_map_13d5bc714fb13200cb281b818110c71e.xml b/update/sys_transform_map_13d5bc714fb13200cb281b818110c71e.xml
new file mode 100644
index 0000000000..3b75f298cd
--- /dev/null
+++ b/update/sys_transform_map_13d5bc714fb13200cb281b818110c71e.xml
@@ -0,0 +1,37 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_transform_map">
+    <sys_transform_map action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <copy_empty_fields>false</copy_empty_fields>
+        <create_new_record_on_empty_coalesce_fields>false</create_new_record_on_empty_coalesce_fields>
+        <enforce_mandatory_fields>All Fields</enforce_mandatory_fields>
+        <name>Import Historic NeedIt Data</name>
+        <order>100</order>
+        <run_business_rules>false</run_business_rules>
+        <run_script>true</run_script>
+        <script><![CDATA[(function transformRow(source, target, map, log, isUpdate) {
+// If the source data does not have a u_requested_for_email field, 
+// create the target email address from the Requested for value.  Email addresses 
+// have the format firstname.lastname@example.com.  Convert the u_requested_for 
+// value to lowercase.  Replace the space with a . and concatenate with 
+// @example.com
+if(!("u_requested_for_email" in source)){
+    var name = source.u_requested_for.toLowerCase();
+    target.u_requested_for_email = name.replace(" ", ".") + "@example.com";
+}
+})(source, target, map, log, action==="update");]]></script>
+        <source_table>x_58872_needit_historic_</source_table>
+        <sys_class_name>sys_transform_map</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-03-29 20:18:26</sys_created_on>
+        <sys_id>13d5bc714fb13200cb281b818110c71e</sys_id>
+        <sys_mod_count>2</sys_mod_count>
+        <sys_name>Import Historic NeedIt Data</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_transform_map_13d5bc714fb13200cb281b818110c71e</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-03-29 20:47:46</sys_updated_on>
+        <target_table>x_58872_needit_needit</target_table>
+    </sys_transform_map>
+</record_update>
diff --git a/update/sys_transform_script_022efcb54fb13200cb281b818110c70c.xml b/update/sys_transform_script_022efcb54fb13200cb281b818110c70c.xml
new file mode 100644
index 0000000000..00e2526971
--- /dev/null
+++ b/update/sys_transform_script_022efcb54fb13200cb281b818110c70c.xml
@@ -0,0 +1,29 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_transform_script">
+    <sys_transform_script action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <map display_value="Import Historic NeedIt Data">13d5bc714fb13200cb281b818110c71e</map>
+        <order>100</order>
+        <script><![CDATA[(function runTransformScript(source, map, log, target /*undefined onStart*/ ) {
+// If the coalesce field(s) determine there is no match between the  
+// source data row and the target table, do not create a new record in 
+// the target table. 
+
+if (action == 'insert') 
+    ignore = true;
+
+})(source, map, log, target);]]></script>
+        <sys_class_name>sys_transform_script</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-03-29 20:54:03</sys_created_on>
+        <sys_id>022efcb54fb13200cb281b818110c70c</sys_id>
+        <sys_mod_count>2</sys_mod_count>
+        <sys_name>onBefore</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_transform_script_022efcb54fb13200cb281b818110c70c</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-03-29 21:02:18</sys_updated_on>
+        <when>onBefore</when>
+    </sys_transform_script>
+</record_update>
diff --git a/update/sys_ui_application_42427f010fe83200cd674f8ce1050e42.xml b/update/sys_ui_application_42427f010fe83200cd674f8ce1050e42.xml
index c251205ba2..bfb0d40731 100644
--- a/update/sys_ui_application_42427f010fe83200cd674f8ce1050e42.xml
+++ b/update/sys_ui_application_42427f010fe83200cd674f8ce1050e42.xml
@@ -1,5 +1,4 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update sys_domain="global" table="sys_ui_application">
+<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_ui_application">
     <sys_ui_application action="INSERT_OR_UPDATE">
         <active>true</active>
         <hint/>
@@ -9,7 +8,6 @@
         <sys_class_name>sys_ui_application</sys_class_name>
         <sys_created_by>admin</sys_created_by>
         <sys_created_on>2017-01-24 22:46:33</sys_created_on>
-        <sys_customer_update>true</sys_customer_update>
         <sys_domain>global</sys_domain>
         <sys_domain_path>/</sys_domain_path>
         <sys_id>42427f010fe83200cd674f8ce1050e42</sys_id>
@@ -18,7 +16,6 @@
         <sys_overrides/>
         <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
         <sys_policy/>
-        <sys_replace_on_upgrade>false</sys_replace_on_upgrade>
         <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
         <sys_update_name>sys_ui_application_42427f010fe83200cd674f8ce1050e42</sys_update_name>
         <sys_updated_by>admin</sys_updated_by>
diff --git a/update/sys_ui_application_9b3ef4e90fe07200cd674f8ce1050e4b.xml b/update/sys_ui_application_9b3ef4e90fe07200cd674f8ce1050e4b.xml
deleted file mode 100644
index 4dcc231fd4..0000000000
--- a/update/sys_ui_application_9b3ef4e90fe07200cd674f8ce1050e4b.xml
+++ /dev/null
@@ -1,27 +0,0 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update sys_domain="global" table="sys_ui_application">
-    <sys_ui_application action="INSERT_OR_UPDATE">
-        <active>true</active>
-        <hint/>
-        <name>Does Not Extend</name>
-        <order/>
-        <roles>x_58872_needit.does_not_extend_user</roles>
-        <sys_class_name>sys_ui_application</sys_class_name>
-        <sys_created_by>admin</sys_created_by>
-        <sys_created_on>2017-01-25 22:56:54</sys_created_on>
-        <sys_customer_update>true</sys_customer_update>
-        <sys_domain>global</sys_domain>
-        <sys_domain_path>/</sys_domain_path>
-        <sys_id>9b3ef4e90fe07200cd674f8ce1050e4b</sys_id>
-        <sys_mod_count>0</sys_mod_count>
-        <sys_name>Does Not Extend</sys_name>
-        <sys_overrides/>
-        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
-        <sys_policy/>
-        <sys_replace_on_upgrade>false</sys_replace_on_upgrade>
-        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
-        <sys_update_name>sys_ui_application_9b3ef4e90fe07200cd674f8ce1050e4b</sys_update_name>
-        <sys_updated_by>admin</sys_updated_by>
-        <sys_updated_on>2017-01-25 22:56:54</sys_updated_on>
-    </sys_ui_application>
-</record_update>
diff --git a/update/sys_ui_form_sections_a52925f50fa03200cd674f8ce1050e28.xml b/update/sys_ui_form_sections_a52925f50fa03200cd674f8ce1050e28.xml
index 66be8d69e0..d67821f873 100644
--- a/update/sys_ui_form_sections_a52925f50fa03200cd674f8ce1050e28.xml
+++ b/update/sys_ui_form_sections_a52925f50fa03200cd674f8ce1050e28.xml
@@ -1,5 +1,4 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update>
+<?xml version="1.0" encoding="UTF-8"?><record_update>
     <sys_ui_form_sections form_id="a52925f50fa03200cd674f8ce1050e28" sys_domain="global" table="x_58872_needit_needit" version="3">
         <sys_ui_form_section action="INSERT_OR_UPDATE">
             <position>0</position>
@@ -49,7 +48,6 @@
             <sys_class_name>sys_ui_form</sys_class_name>
             <sys_created_by>admin</sys_created_by>
             <sys_created_on>2017-01-26 20:42:50</sys_created_on>
-            <sys_customer_update>true</sys_customer_update>
             <sys_domain>global</sys_domain>
             <sys_domain_path>/</sys_domain_path>
             <sys_id>a52925f50fa03200cd674f8ce1050e28</sys_id>
@@ -58,7 +56,6 @@
             <sys_overrides/>
             <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
             <sys_policy/>
-            <sys_replace_on_upgrade>false</sys_replace_on_upgrade>
             <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
             <sys_update_name>sys_ui_form_sections_a52925f50fa03200cd674f8ce1050e28</sys_update_name>
             <sys_updated_by>admin</sys_updated_by>
diff --git a/update/sys_ui_list_x_58872_needit_does_not_extend_null.xml b/update/sys_ui_list_x_58872_needit_does_not_extend_null.xml
deleted file mode 100644
index 60cbd42f33..0000000000
--- a/update/sys_ui_list_x_58872_needit_does_not_extend_null.xml
+++ /dev/null
@@ -1,50 +0,0 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update>
-    <sys_ui_list parent="" relationship="" sys_domain="global" table="x_58872_needit_does_not_extend" version="2" view="">
-        <sys_ui_list_element action="INSERT_OR_UPDATE">
-            <average_value>false</average_value>
-            <element>sys_created_on</element>
-            <list_id display_value="x_58872_needit_does_not_extend" element="NULL" name="x_58872_needit_does_not_extend" parent="NULL" relationship="NULL" sys_domain="global" view="Default view">6d30c52d0fe07200cd674f8ce1050e79</list_id>
-            <max_value>false</max_value>
-            <min_value>false</min_value>
-            <position>0</position>
-            <sum>false</sum>
-            <sys_created_by>admin</sys_created_by>
-            <sys_created_on>2017-01-25 23:05:31</sys_created_on>
-            <sys_id>a530c52d0fe07200cd674f8ce1050e7a</sys_id>
-            <sys_mod_count>0</sys_mod_count>
-            <sys_updated_by>admin</sys_updated_by>
-            <sys_updated_on>2017-01-25 23:05:31</sys_updated_on>
-        </sys_ui_list_element>
-        <sys_ui_list action="INSERT_OR_UPDATE">
-            <average_value>false</average_value>
-            <element/>
-            <max_value>false</max_value>
-            <min_value>false</min_value>
-            <name>x_58872_needit_does_not_extend</name>
-            <parent/>
-            <position/>
-            <relationship/>
-            <sum>false</sum>
-            <sys_class_name>sys_ui_list</sys_class_name>
-            <sys_created_by>admin</sys_created_by>
-            <sys_created_on>2017-01-25 23:05:31</sys_created_on>
-            <sys_customer_update>true</sys_customer_update>
-            <sys_domain>global</sys_domain>
-            <sys_domain_path>/</sys_domain_path>
-            <sys_id>6d30c52d0fe07200cd674f8ce1050e79</sys_id>
-            <sys_mod_count>0</sys_mod_count>
-            <sys_name>x_58872_needit_does_not_extend</sys_name>
-            <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
-            <sys_policy/>
-            <sys_replace_on_upgrade>false</sys_replace_on_upgrade>
-            <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
-            <sys_update_name>sys_ui_list_x_58872_needit_does_not_extend_null</sys_update_name>
-            <sys_updated_by>admin</sys_updated_by>
-            <sys_updated_on>2017-01-25 23:05:31</sys_updated_on>
-            <sys_user/>
-            <view display_value="Default view" name="NULL">Default view</view>
-            <view_name/>
-        </sys_ui_list>
-    </sys_ui_list>
-</record_update>
diff --git a/update/sys_ui_list_x_58872_needit_historic__null.xml b/update/sys_ui_list_x_58872_needit_historic__null.xml
new file mode 100644
index 0000000000..14cca4b06b
--- /dev/null
+++ b/update/sys_ui_list_x_58872_needit_historic__null.xml
@@ -0,0 +1,197 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update>
+    <sys_ui_list parent="" relationship="" sys_domain="global" table="x_58872_needit_historic_" version="2" view="">
+        <sys_ui_list_element action="INSERT_OR_UPDATE">
+            <average_value>false</average_value>
+            <element>sys_import_row</element>
+            <list_id display_value="x_58872_needit_historic_" element="NULL" name="x_58872_needit_historic_" parent="NULL" relationship="NULL" sys_domain="global" view="Default view">b3c1b0314fb13200cb281b818110c7e0</list_id>
+            <max_value>false</max_value>
+            <min_value>false</min_value>
+            <position>0</position>
+            <sum>false</sum>
+            <sys_created_by>admin</sys_created_by>
+            <sys_created_on>2017-03-29 19:59:33</sys_created_on>
+            <sys_id>3fc1b0314fb13200cb281b818110c7e0</sys_id>
+            <sys_mod_count>0</sys_mod_count>
+            <sys_updated_by>admin</sys_updated_by>
+            <sys_updated_on>2017-03-29 19:59:33</sys_updated_on>
+        </sys_ui_list_element>
+        <sys_ui_list_element action="INSERT_OR_UPDATE">
+            <average_value>false</average_value>
+            <element>sys_import_set</element>
+            <list_id display_value="x_58872_needit_historic_" element="NULL" name="x_58872_needit_historic_" parent="NULL" relationship="NULL" sys_domain="global" view="Default view">b3c1b0314fb13200cb281b818110c7e0</list_id>
+            <max_value>false</max_value>
+            <min_value>false</min_value>
+            <position>1</position>
+            <sum>false</sum>
+            <sys_created_by>admin</sys_created_by>
+            <sys_created_on>2017-03-29 19:59:33</sys_created_on>
+            <sys_id>37c1b0314fb13200cb281b818110c7e1</sys_id>
+            <sys_mod_count>0</sys_mod_count>
+            <sys_updated_by>admin</sys_updated_by>
+            <sys_updated_on>2017-03-29 19:59:33</sys_updated_on>
+        </sys_ui_list_element>
+        <sys_ui_list_element action="INSERT_OR_UPDATE">
+            <average_value>false</average_value>
+            <element>sys_import_state</element>
+            <list_id display_value="x_58872_needit_historic_" element="NULL" name="x_58872_needit_historic_" parent="NULL" relationship="NULL" sys_domain="global" view="Default view">b3c1b0314fb13200cb281b818110c7e0</list_id>
+            <max_value>false</max_value>
+            <min_value>false</min_value>
+            <position>2</position>
+            <sum>false</sum>
+            <sys_created_by>admin</sys_created_by>
+            <sys_created_on>2017-03-29 19:59:33</sys_created_on>
+            <sys_id>b7c1b0314fb13200cb281b818110c7e1</sys_id>
+            <sys_mod_count>0</sys_mod_count>
+            <sys_updated_by>admin</sys_updated_by>
+            <sys_updated_on>2017-03-29 19:59:33</sys_updated_on>
+        </sys_ui_list_element>
+        <sys_ui_list_element action="INSERT_OR_UPDATE">
+            <average_value>false</average_value>
+            <element>u_requested_for</element>
+            <list_id display_value="x_58872_needit_historic_" element="NULL" name="x_58872_needit_historic_" parent="NULL" relationship="NULL" sys_domain="global" view="Default view">b3c1b0314fb13200cb281b818110c7e0</list_id>
+            <max_value>false</max_value>
+            <min_value>false</min_value>
+            <position>3</position>
+            <sum>false</sum>
+            <sys_created_by>admin</sys_created_by>
+            <sys_created_on>2017-03-29 19:59:33</sys_created_on>
+            <sys_id>3bc1b0314fb13200cb281b818110c7e1</sys_id>
+            <sys_mod_count>0</sys_mod_count>
+            <sys_updated_by>admin</sys_updated_by>
+            <sys_updated_on>2017-03-29 19:59:33</sys_updated_on>
+        </sys_ui_list_element>
+        <sys_ui_list_element action="INSERT_OR_UPDATE">
+            <average_value>false</average_value>
+            <element>u_request_type</element>
+            <list_id display_value="x_58872_needit_historic_" element="NULL" name="x_58872_needit_historic_" parent="NULL" relationship="NULL" sys_domain="global" view="Default view">b3c1b0314fb13200cb281b818110c7e0</list_id>
+            <max_value>false</max_value>
+            <min_value>false</min_value>
+            <position>4</position>
+            <sum>false</sum>
+            <sys_created_by>admin</sys_created_by>
+            <sys_created_on>2017-03-29 19:59:33</sys_created_on>
+            <sys_id>bbc1b0314fb13200cb281b818110c7e1</sys_id>
+            <sys_mod_count>0</sys_mod_count>
+            <sys_updated_by>admin</sys_updated_by>
+            <sys_updated_on>2017-03-29 19:59:33</sys_updated_on>
+        </sys_ui_list_element>
+        <sys_ui_list_element action="INSERT_OR_UPDATE">
+            <average_value>false</average_value>
+            <element>u_what_needed</element>
+            <list_id display_value="x_58872_needit_historic_" element="NULL" name="x_58872_needit_historic_" parent="NULL" relationship="NULL" sys_domain="global" view="Default view">b3c1b0314fb13200cb281b818110c7e0</list_id>
+            <max_value>false</max_value>
+            <min_value>false</min_value>
+            <position>5</position>
+            <sum>false</sum>
+            <sys_created_by>admin</sys_created_by>
+            <sys_created_on>2017-03-29 19:59:33</sys_created_on>
+            <sys_id>3fc1b0314fb13200cb281b818110c7e1</sys_id>
+            <sys_mod_count>0</sys_mod_count>
+            <sys_updated_by>admin</sys_updated_by>
+            <sys_updated_on>2017-03-29 19:59:33</sys_updated_on>
+        </sys_ui_list_element>
+        <sys_ui_list_element action="INSERT_OR_UPDATE">
+            <average_value>false</average_value>
+            <element>u_short_description</element>
+            <list_id display_value="x_58872_needit_historic_" element="NULL" name="x_58872_needit_historic_" parent="NULL" relationship="NULL" sys_domain="global" view="Default view">b3c1b0314fb13200cb281b818110c7e0</list_id>
+            <max_value>false</max_value>
+            <min_value>false</min_value>
+            <position>6</position>
+            <sum>false</sum>
+            <sys_created_by>admin</sys_created_by>
+            <sys_created_on>2017-03-29 19:59:33</sys_created_on>
+            <sys_id>bfc1b0314fb13200cb281b818110c7e1</sys_id>
+            <sys_mod_count>0</sys_mod_count>
+            <sys_updated_by>admin</sys_updated_by>
+            <sys_updated_on>2017-03-29 19:59:33</sys_updated_on>
+        </sys_ui_list_element>
+        <sys_ui_list_element action="INSERT_OR_UPDATE">
+            <average_value>false</average_value>
+            <element>u_must_have_by</element>
+            <list_id display_value="x_58872_needit_historic_" element="NULL" name="x_58872_needit_historic_" parent="NULL" relationship="NULL" sys_domain="global" view="Default view">b3c1b0314fb13200cb281b818110c7e0</list_id>
+            <max_value>false</max_value>
+            <min_value>false</min_value>
+            <position>7</position>
+            <sum>false</sum>
+            <sys_created_by>admin</sys_created_by>
+            <sys_created_on>2017-03-29 19:59:33</sys_created_on>
+            <sys_id>33c1b0314fb13200cb281b818110c7e2</sys_id>
+            <sys_mod_count>0</sys_mod_count>
+            <sys_updated_by>admin</sys_updated_by>
+            <sys_updated_on>2017-03-29 19:59:33</sys_updated_on>
+        </sys_ui_list_element>
+        <sys_ui_list_element action="INSERT_OR_UPDATE">
+            <average_value>false</average_value>
+            <element>sys_target_table</element>
+            <list_id display_value="x_58872_needit_historic_" element="NULL" name="x_58872_needit_historic_" parent="NULL" relationship="NULL" sys_domain="global" view="Default view">b3c1b0314fb13200cb281b818110c7e0</list_id>
+            <max_value>false</max_value>
+            <min_value>false</min_value>
+            <position>8</position>
+            <sum>false</sum>
+            <sys_created_by>admin</sys_created_by>
+            <sys_created_on>2017-03-29 19:59:33</sys_created_on>
+            <sys_id>b3c1b0314fb13200cb281b818110c7e2</sys_id>
+            <sys_mod_count>0</sys_mod_count>
+            <sys_updated_by>admin</sys_updated_by>
+            <sys_updated_on>2017-03-29 19:59:33</sys_updated_on>
+        </sys_ui_list_element>
+        <sys_ui_list_element action="INSERT_OR_UPDATE">
+            <average_value>false</average_value>
+            <element>sys_target_sys_id</element>
+            <list_id display_value="x_58872_needit_historic_" element="NULL" name="x_58872_needit_historic_" parent="NULL" relationship="NULL" sys_domain="global" view="Default view">b3c1b0314fb13200cb281b818110c7e0</list_id>
+            <max_value>false</max_value>
+            <min_value>false</min_value>
+            <position>9</position>
+            <sum>false</sum>
+            <sys_created_by>admin</sys_created_by>
+            <sys_created_on>2017-03-29 19:59:33</sys_created_on>
+            <sys_id>37c1b0314fb13200cb281b818110c7e2</sys_id>
+            <sys_mod_count>0</sys_mod_count>
+            <sys_updated_by>admin</sys_updated_by>
+            <sys_updated_on>2017-03-29 19:59:33</sys_updated_on>
+        </sys_ui_list_element>
+        <sys_ui_list_element action="INSERT_OR_UPDATE">
+            <average_value>false</average_value>
+            <element>sys_row_error</element>
+            <list_id display_value="x_58872_needit_historic_" element="NULL" name="x_58872_needit_historic_" parent="NULL" relationship="NULL" sys_domain="global" view="Default view">b3c1b0314fb13200cb281b818110c7e0</list_id>
+            <max_value>false</max_value>
+            <min_value>false</min_value>
+            <position>10</position>
+            <sum>false</sum>
+            <sys_created_by>admin</sys_created_by>
+            <sys_created_on>2017-03-29 19:59:33</sys_created_on>
+            <sys_id>b7c1b0314fb13200cb281b818110c7e2</sys_id>
+            <sys_mod_count>0</sys_mod_count>
+            <sys_updated_by>admin</sys_updated_by>
+            <sys_updated_on>2017-03-29 19:59:33</sys_updated_on>
+        </sys_ui_list_element>
+        <sys_ui_list action="INSERT_OR_UPDATE">
+            <average_value>false</average_value>
+            <element/>
+            <max_value>false</max_value>
+            <min_value>false</min_value>
+            <name>x_58872_needit_historic_</name>
+            <parent/>
+            <position/>
+            <relationship/>
+            <sum>false</sum>
+            <sys_class_name>sys_ui_list</sys_class_name>
+            <sys_created_by>admin</sys_created_by>
+            <sys_created_on>2017-03-29 19:59:33</sys_created_on>
+            <sys_domain>global</sys_domain>
+            <sys_domain_path>/</sys_domain_path>
+            <sys_id>b3c1b0314fb13200cb281b818110c7e0</sys_id>
+            <sys_mod_count>0</sys_mod_count>
+            <sys_name>x_58872_needit_historic_</sys_name>
+            <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+            <sys_policy/>
+            <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+            <sys_update_name>sys_ui_list_x_58872_needit_historic__null</sys_update_name>
+            <sys_updated_by>admin</sys_updated_by>
+            <sys_updated_on>2017-03-29 19:59:33</sys_updated_on>
+            <sys_user/>
+            <view display_value="Default view" name="NULL">Default view</view>
+            <view_name/>
+        </sys_ui_list>
+    </sys_ui_list>
+</record_update>
diff --git a/update/sys_ui_message_468d7ac347003110dc5b1916926d4399.xml b/update/sys_ui_message_468d7ac347003110dc5b1916926d4399.xml
new file mode 100644
index 0000000000..c2b6e959db
--- /dev/null
+++ b/update/sys_ui_message_468d7ac347003110dc5b1916926d4399.xml
@@ -0,0 +1,22 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_ui_message">
+    <sys_ui_message action="INSERT_OR_UPDATE">
+        <application>Virtual Agent</application>
+        <code/>
+        <commented_message/>
+        <key>submit a request</key>
+        <language>en</language>
+        <message>Submit a request</message>
+        <sys_class_name>sys_ui_message</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2023-07-20 05:46:23</sys_created_on>
+        <sys_id>468d7ac347003110dc5b1916926d4399</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>submit a request</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_ui_message_468d7ac347003110dc5b1916926d4399</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2023-07-20 05:46:23</sys_updated_on>
+    </sys_ui_message>
+</record_update>
diff --git a/update/sys_ui_message_528d7e0747003110dc5b1916926d4333.xml b/update/sys_ui_message_528d7e0747003110dc5b1916926d4333.xml
new file mode 100644
index 0000000000..e622fae7f9
--- /dev/null
+++ b/update/sys_ui_message_528d7e0747003110dc5b1916926d4333.xml
@@ -0,0 +1,22 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_ui_message">
+    <sys_ui_message action="INSERT_OR_UPDATE">
+        <application>Virtual Agent</application>
+        <code/>
+        <commented_message/>
+        <key>click here to view the created record</key>
+        <language>en</language>
+        <message>Click here to view the created record</message>
+        <sys_class_name>sys_ui_message</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2023-07-20 05:46:23</sys_created_on>
+        <sys_id>528d7e0747003110dc5b1916926d4333</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>click here to view the created record</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_ui_message_528d7e0747003110dc5b1916926d4333</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2023-07-20 05:46:23</sys_updated_on>
+    </sys_ui_message>
+</record_update>
diff --git a/update/sys_ui_message_568d7e0747003110dc5b1916926d4329.xml b/update/sys_ui_message_568d7e0747003110dc5b1916926d4329.xml
new file mode 100644
index 0000000000..ff1a296c20
--- /dev/null
+++ b/update/sys_ui_message_568d7e0747003110dc5b1916926d4329.xml
@@ -0,0 +1,22 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_ui_message">
+    <sys_ui_message action="INSERT_OR_UPDATE">
+        <application>Virtual Agent</application>
+        <code/>
+        <commented_message/>
+        <key>what are you looking for?</key>
+        <language>en</language>
+        <message>What are you looking for?</message>
+        <sys_class_name>sys_ui_message</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2023-07-20 05:46:23</sys_created_on>
+        <sys_id>568d7e0747003110dc5b1916926d4329</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>what are you looking for?</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_ui_message_568d7e0747003110dc5b1916926d4329</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2023-07-20 05:46:23</sys_updated_on>
+    </sys_ui_message>
+</record_update>
diff --git a/update/sys_ui_message_568d7e0747003110dc5b1916926d4336.xml b/update/sys_ui_message_568d7e0747003110dc5b1916926d4336.xml
new file mode 100644
index 0000000000..bf994f909a
--- /dev/null
+++ b/update/sys_ui_message_568d7e0747003110dc5b1916926d4336.xml
@@ -0,0 +1,22 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_ui_message">
+    <sys_ui_message action="INSERT_OR_UPDATE">
+        <application>Virtual Agent</application>
+        <code/>
+        <commented_message/>
+        <key>ok, let's try again.</key>
+        <language>en</language>
+        <message>OK, let's try again.</message>
+        <sys_class_name>sys_ui_message</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2023-07-20 05:46:23</sys_created_on>
+        <sys_id>568d7e0747003110dc5b1916926d4336</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>ok, let's try again.</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_ui_message_568d7e0747003110dc5b1916926d4336</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2023-07-20 05:46:23</sys_updated_on>
+    </sys_ui_message>
+</record_update>
diff --git a/update/sys_ui_message_5a8d7ac347003110dc5b1916926d439c.xml b/update/sys_ui_message_5a8d7ac347003110dc5b1916926d439c.xml
new file mode 100644
index 0000000000..39e9179116
--- /dev/null
+++ b/update/sys_ui_message_5a8d7ac347003110dc5b1916926d439c.xml
@@ -0,0 +1,22 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_ui_message">
+    <sys_ui_message action="INSERT_OR_UPDATE">
+        <application>Virtual Agent</application>
+        <code/>
+        <commented_message/>
+        <key>buy</key>
+        <language>en</language>
+        <message>buy</message>
+        <sys_class_name>sys_ui_message</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2023-07-20 05:46:23</sys_created_on>
+        <sys_id>5a8d7ac347003110dc5b1916926d439c</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>buy</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_ui_message_5a8d7ac347003110dc5b1916926d439c</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2023-07-20 05:46:23</sys_updated_on>
+    </sys_ui_message>
+</record_update>
diff --git a/update/sys_ui_message_5a8d7e0747003110dc5b1916926d432c.xml b/update/sys_ui_message_5a8d7e0747003110dc5b1916926d432c.xml
new file mode 100644
index 0000000000..958ae97f71
--- /dev/null
+++ b/update/sys_ui_message_5a8d7e0747003110dc5b1916926d432c.xml
@@ -0,0 +1,22 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_ui_message">
+    <sys_ui_message action="INSERT_OR_UPDATE">
+        <application>Virtual Agent</application>
+        <code/>
+        <commented_message/>
+        <key>install software</key>
+        <language>en</language>
+        <message>install software</message>
+        <sys_class_name>sys_ui_message</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2023-07-20 05:46:23</sys_created_on>
+        <sys_id>5a8d7e0747003110dc5b1916926d432c</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>install software</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_ui_message_5a8d7e0747003110dc5b1916926d432c</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2023-07-20 05:46:23</sys_updated_on>
+    </sys_ui_message>
+</record_update>
diff --git a/update/sys_ui_message_5a8d7e0747003110dc5b1916926d4339.xml b/update/sys_ui_message_5a8d7e0747003110dc5b1916926d4339.xml
new file mode 100644
index 0000000000..969f8c10fb
--- /dev/null
+++ b/update/sys_ui_message_5a8d7e0747003110dc5b1916926d4339.xml
@@ -0,0 +1,22 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_ui_message">
+    <sys_ui_message action="INSERT_OR_UPDATE">
+        <application>Virtual Agent</application>
+        <code/>
+        <commented_message/>
+        <key>require</key>
+        <language>en</language>
+        <message>require</message>
+        <sys_class_name>sys_ui_message</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2023-07-20 05:46:23</sys_created_on>
+        <sys_id>5a8d7e0747003110dc5b1916926d4339</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>require</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_ui_message_5a8d7e0747003110dc5b1916926d4339</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2023-07-20 05:46:23</sys_updated_on>
+    </sys_ui_message>
+</record_update>
diff --git a/update/sys_ui_message_5e8d7e0747003110dc5b1916926d432f.xml b/update/sys_ui_message_5e8d7e0747003110dc5b1916926d432f.xml
new file mode 100644
index 0000000000..06402ccea6
--- /dev/null
+++ b/update/sys_ui_message_5e8d7e0747003110dc5b1916926d432f.xml
@@ -0,0 +1,22 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_ui_message">
+    <sys_ui_message action="INSERT_OR_UPDATE">
+        <application>Virtual Agent</application>
+        <code/>
+        <commented_message/>
+        <key>submit a request (deprecated)</key>
+        <language>en</language>
+        <message>Submit a request (Deprecated)</message>
+        <sys_class_name>sys_ui_message</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2023-07-20 05:46:23</sys_created_on>
+        <sys_id>5e8d7e0747003110dc5b1916926d432f</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>submit a request (deprecated)</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_ui_message_5e8d7e0747003110dc5b1916926d432f</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2023-07-20 05:46:23</sys_updated_on>
+    </sys_ui_message>
+</record_update>
diff --git a/update/sys_ui_message_5e8d7e0747003110dc5b1916926d433c.xml b/update/sys_ui_message_5e8d7e0747003110dc5b1916926d433c.xml
new file mode 100644
index 0000000000..66944640b1
--- /dev/null
+++ b/update/sys_ui_message_5e8d7e0747003110dc5b1916926d433c.xml
@@ -0,0 +1,22 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_ui_message">
+    <sys_ui_message action="INSERT_OR_UPDATE">
+        <application>Virtual Agent</application>
+        <code/>
+        <commented_message/>
+        <key>order software</key>
+        <language>en</language>
+        <message>order software</message>
+        <sys_class_name>sys_ui_message</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2023-07-20 05:46:23</sys_created_on>
+        <sys_id>5e8d7e0747003110dc5b1916926d433c</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>order software</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_ui_message_5e8d7e0747003110dc5b1916926d433c</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2023-07-20 05:46:23</sys_updated_on>
+    </sys_ui_message>
+</record_update>
diff --git a/update/sys_ui_message_639dbec347003110dc5b1916926d4371.xml b/update/sys_ui_message_639dbec347003110dc5b1916926d4371.xml
new file mode 100644
index 0000000000..63a4ced36f
--- /dev/null
+++ b/update/sys_ui_message_639dbec347003110dc5b1916926d4371.xml
@@ -0,0 +1,22 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_ui_message">
+    <sys_ui_message action="INSERT_OR_UPDATE">
+        <application>Virtual Agent</application>
+        <code/>
+        <commented_message/>
+        <key>broken</key>
+        <language>en</language>
+        <message>broken</message>
+        <sys_class_name>sys_ui_message</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2023-07-20 05:46:45</sys_created_on>
+        <sys_id>639dbec347003110dc5b1916926d4371</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>broken</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_ui_message_639dbec347003110dc5b1916926d4371</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2023-07-20 05:46:45</sys_updated_on>
+    </sys_ui_message>
+</record_update>
diff --git a/update/sys_ui_message_639dbec347003110dc5b1916926d4376.xml b/update/sys_ui_message_639dbec347003110dc5b1916926d4376.xml
new file mode 100644
index 0000000000..79291ccb8b
--- /dev/null
+++ b/update/sys_ui_message_639dbec347003110dc5b1916926d4376.xml
@@ -0,0 +1,22 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_ui_message">
+    <sys_ui_message action="INSERT_OR_UPDATE">
+        <application>Virtual Agent</application>
+        <code/>
+        <commented_message/>
+        <key>ticket</key>
+        <language>en</language>
+        <message>ticket</message>
+        <sys_class_name>sys_ui_message</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2023-07-20 05:46:45</sys_created_on>
+        <sys_id>639dbec347003110dc5b1916926d4376</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>ticket</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_ui_message_639dbec347003110dc5b1916926d4376</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2023-07-20 05:46:45</sys_updated_on>
+    </sys_ui_message>
+</record_update>
diff --git a/update/sys_ui_message_679dbec347003110dc5b1916926d4379.xml b/update/sys_ui_message_679dbec347003110dc5b1916926d4379.xml
new file mode 100644
index 0000000000..389d8fa3a4
--- /dev/null
+++ b/update/sys_ui_message_679dbec347003110dc5b1916926d4379.xml
@@ -0,0 +1,22 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_ui_message">
+    <sys_ui_message action="INSERT_OR_UPDATE">
+        <application>Virtual Agent</application>
+        <code/>
+        <commented_message/>
+        <key>it</key>
+        <language>en</language>
+        <message>IT</message>
+        <sys_class_name>sys_ui_message</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2023-07-20 05:46:45</sys_created_on>
+        <sys_id>679dbec347003110dc5b1916926d4379</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>it</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_ui_message_679dbec347003110dc5b1916926d4379</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2023-07-20 05:46:45</sys_updated_on>
+    </sys_ui_message>
+</record_update>
diff --git a/update/sys_ui_message_6f9dbec347003110dc5b1916926d4372.xml b/update/sys_ui_message_6f9dbec347003110dc5b1916926d4372.xml
new file mode 100644
index 0000000000..583b48454f
--- /dev/null
+++ b/update/sys_ui_message_6f9dbec347003110dc5b1916926d4372.xml
@@ -0,0 +1,22 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_ui_message">
+    <sys_ui_message action="INSERT_OR_UPDATE">
+        <application>Virtual Agent</application>
+        <code/>
+        <commented_message/>
+        <key>your request has been submitted. here are the details :</key>
+        <language>en</language>
+        <message>Your request has been submitted. Here are the details :</message>
+        <sys_class_name>sys_ui_message</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2023-07-20 05:46:45</sys_created_on>
+        <sys_id>6f9dbec347003110dc5b1916926d4372</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>your request has been submitted. here are the details :</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_ui_message_6f9dbec347003110dc5b1916926d4372</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2023-07-20 05:46:45</sys_updated_on>
+    </sys_ui_message>
+</record_update>
diff --git a/update/sys_ui_message_ce8d7ac347003110dc5b1916926d4396.xml b/update/sys_ui_message_ce8d7ac347003110dc5b1916926d4396.xml
new file mode 100644
index 0000000000..925a18a45a
--- /dev/null
+++ b/update/sys_ui_message_ce8d7ac347003110dc5b1916926d4396.xml
@@ -0,0 +1,22 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_ui_message">
+    <sys_ui_message action="INSERT_OR_UPDATE">
+        <application>Virtual Agent</application>
+        <code/>
+        <commented_message/>
+        <key>request software</key>
+        <language>en</language>
+        <message>request software</message>
+        <sys_class_name>sys_ui_message</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2023-07-20 05:46:23</sys_created_on>
+        <sys_id>ce8d7ac347003110dc5b1916926d4396</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>request software</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_ui_message_ce8d7ac347003110dc5b1916926d4396</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2023-07-20 05:46:23</sys_updated_on>
+    </sys_ui_message>
+</record_update>
diff --git a/update/sys_ui_message_ce8d7ac347003110dc5b1916926d439a.xml b/update/sys_ui_message_ce8d7ac347003110dc5b1916926d439a.xml
new file mode 100644
index 0000000000..513f7db128
--- /dev/null
+++ b/update/sys_ui_message_ce8d7ac347003110dc5b1916926d439a.xml
@@ -0,0 +1,22 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_ui_message">
+    <sys_ui_message action="INSERT_OR_UPDATE">
+        <application>Virtual Agent</application>
+        <code/>
+        <commented_message/>
+        <key>catalog</key>
+        <language>en</language>
+        <message>catalog</message>
+        <sys_class_name>sys_ui_message</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2023-07-20 05:46:23</sys_created_on>
+        <sys_id>ce8d7ac347003110dc5b1916926d439a</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>catalog</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_ui_message_ce8d7ac347003110dc5b1916926d439a</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2023-07-20 05:46:23</sys_updated_on>
+    </sys_ui_message>
+</record_update>
diff --git a/update/sys_ui_message_d28d7ac347003110dc5b1916926d439e.xml b/update/sys_ui_message_d28d7ac347003110dc5b1916926d439e.xml
new file mode 100644
index 0000000000..3bb0f78faa
--- /dev/null
+++ b/update/sys_ui_message_d28d7ac347003110dc5b1916926d439e.xml
@@ -0,0 +1,22 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_ui_message">
+    <sys_ui_message action="INSERT_OR_UPDATE">
+        <application>Virtual Agent</application>
+        <code/>
+        <commented_message/>
+        <key>use the link below to submit your request:</key>
+        <language>en</language>
+        <message>Use the link below to submit your request:</message>
+        <sys_class_name>sys_ui_message</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2023-07-20 05:46:23</sys_created_on>
+        <sys_id>d28d7ac347003110dc5b1916926d439e</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>use the link below to submit your request:</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_ui_message_d28d7ac347003110dc5b1916926d439e</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2023-07-20 05:46:23</sys_updated_on>
+    </sys_ui_message>
+</record_update>
diff --git a/update/sys_ui_message_d28d7e0747003110dc5b1916926d432e.xml b/update/sys_ui_message_d28d7e0747003110dc5b1916926d432e.xml
new file mode 100644
index 0000000000..6062ba121a
--- /dev/null
+++ b/update/sys_ui_message_d28d7e0747003110dc5b1916926d432e.xml
@@ -0,0 +1,22 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_ui_message">
+    <sys_ui_message action="INSERT_OR_UPDATE">
+        <application>Virtual Agent</application>
+        <code/>
+        <commented_message/>
+        <key>order</key>
+        <language>en</language>
+        <message>order</message>
+        <sys_class_name>sys_ui_message</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2023-07-20 05:46:23</sys_created_on>
+        <sys_id>d28d7e0747003110dc5b1916926d432e</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>order</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_ui_message_d28d7e0747003110dc5b1916926d432e</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2023-07-20 05:46:23</sys_updated_on>
+    </sys_ui_message>
+</record_update>
diff --git a/update/sys_ui_message_d28d7e0747003110dc5b1916926d433b.xml b/update/sys_ui_message_d28d7e0747003110dc5b1916926d433b.xml
new file mode 100644
index 0000000000..afbd931a96
--- /dev/null
+++ b/update/sys_ui_message_d28d7e0747003110dc5b1916926d433b.xml
@@ -0,0 +1,22 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_ui_message">
+    <sys_ui_message action="INSERT_OR_UPDATE">
+        <application>Virtual Agent</application>
+        <code/>
+        <commented_message/>
+        <key>would you like to keep searching?</key>
+        <language>en</language>
+        <message>Would you like to keep searching?</message>
+        <sys_class_name>sys_ui_message</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2023-07-20 05:46:23</sys_created_on>
+        <sys_id>d28d7e0747003110dc5b1916926d433b</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>would you like to keep searching?</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_ui_message_d28d7e0747003110dc5b1916926d433b</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2023-07-20 05:46:23</sys_updated_on>
+    </sys_ui_message>
+</record_update>
diff --git a/update/sys_ui_message_d68d7e0747003110dc5b1916926d4331.xml b/update/sys_ui_message_d68d7e0747003110dc5b1916926d4331.xml
new file mode 100644
index 0000000000..3b4026d47b
--- /dev/null
+++ b/update/sys_ui_message_d68d7e0747003110dc5b1916926d4331.xml
@@ -0,0 +1,22 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_ui_message">
+    <sys_ui_message action="INSERT_OR_UPDATE">
+        <application>Virtual Agent</application>
+        <code/>
+        <commented_message/>
+        <key>your request has been submitted</key>
+        <language>en</language>
+        <message>Your request has been submitted</message>
+        <sys_class_name>sys_ui_message</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2023-07-20 05:46:23</sys_created_on>
+        <sys_id>d68d7e0747003110dc5b1916926d4331</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>your request has been submitted</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_ui_message_d68d7e0747003110dc5b1916926d4331</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2023-07-20 05:46:23</sys_updated_on>
+    </sys_ui_message>
+</record_update>
diff --git a/update/sys_ui_message_d68d7e0747003110dc5b1916926d433e.xml b/update/sys_ui_message_d68d7e0747003110dc5b1916926d433e.xml
new file mode 100644
index 0000000000..64bfb4ff44
--- /dev/null
+++ b/update/sys_ui_message_d68d7e0747003110dc5b1916926d433e.xml
@@ -0,0 +1,22 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_ui_message">
+    <sys_ui_message action="INSERT_OR_UPDATE">
+        <application>Virtual Agent</application>
+        <code/>
+        <commented_message/>
+        <key>i couldn't find any item that matches your search query</key>
+        <language>en</language>
+        <message>I couldn't find any item that matches your search query</message>
+        <sys_class_name>sys_ui_message</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2023-07-20 05:46:23</sys_created_on>
+        <sys_id>d68d7e0747003110dc5b1916926d433e</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>i couldn't find any item that matches your search query</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_ui_message_d68d7e0747003110dc5b1916926d433e</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2023-07-20 05:46:23</sys_updated_on>
+    </sys_ui_message>
+</record_update>
diff --git a/update/sys_ui_message_da8d7e0747003110dc5b1916926d4327.xml b/update/sys_ui_message_da8d7e0747003110dc5b1916926d4327.xml
new file mode 100644
index 0000000000..c1a019c5fb
--- /dev/null
+++ b/update/sys_ui_message_da8d7e0747003110dc5b1916926d4327.xml
@@ -0,0 +1,22 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_ui_message">
+    <sys_ui_message action="INSERT_OR_UPDATE">
+        <application>Virtual Agent</application>
+        <code/>
+        <commented_message/>
+        <key>your request has been submitted. here are the details:</key>
+        <language>en</language>
+        <message>Your request has been submitted. Here are the details:</message>
+        <sys_class_name>sys_ui_message</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2023-07-20 05:46:23</sys_created_on>
+        <sys_id>da8d7e0747003110dc5b1916926d4327</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>your request has been submitted. here are the details:</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_ui_message_da8d7e0747003110dc5b1916926d4327</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2023-07-20 05:46:23</sys_updated_on>
+    </sys_ui_message>
+</record_update>
diff --git a/update/sys_ui_message_da8d7e0747003110dc5b1916926d4334.xml b/update/sys_ui_message_da8d7e0747003110dc5b1916926d4334.xml
new file mode 100644
index 0000000000..1a58f13d96
--- /dev/null
+++ b/update/sys_ui_message_da8d7e0747003110dc5b1916926d4334.xml
@@ -0,0 +1,22 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_ui_message">
+    <sys_ui_message action="INSERT_OR_UPDATE">
+        <application>Virtual Agent</application>
+        <code/>
+        <commented_message/>
+        <key>need</key>
+        <language>en</language>
+        <message>need</message>
+        <sys_class_name>sys_ui_message</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2023-07-20 05:46:23</sys_created_on>
+        <sys_id>da8d7e0747003110dc5b1916926d4334</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>need</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_ui_message_da8d7e0747003110dc5b1916926d4334</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2023-07-20 05:46:23</sys_updated_on>
+    </sys_ui_message>
+</record_update>
diff --git a/update/sys_ui_message_de8d7e0747003110dc5b1916926d432a.xml b/update/sys_ui_message_de8d7e0747003110dc5b1916926d432a.xml
new file mode 100644
index 0000000000..625d8efb8b
--- /dev/null
+++ b/update/sys_ui_message_de8d7e0747003110dc5b1916926d432a.xml
@@ -0,0 +1,22 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_ui_message">
+    <sys_ui_message action="INSERT_OR_UPDATE">
+        <application>Virtual Agent</application>
+        <code/>
+        <commented_message/>
+        <key>computer</key>
+        <language>en</language>
+        <message>computer</message>
+        <sys_class_name>sys_ui_message</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2023-07-20 05:46:23</sys_created_on>
+        <sys_id>de8d7e0747003110dc5b1916926d432a</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>computer</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_ui_message_de8d7e0747003110dc5b1916926d432a</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2023-07-20 05:46:23</sys_updated_on>
+    </sys_ui_message>
+</record_update>
diff --git a/update/sys_ui_message_de8d7e0747003110dc5b1916926d4337.xml b/update/sys_ui_message_de8d7e0747003110dc5b1916926d4337.xml
new file mode 100644
index 0000000000..84a5fcef39
--- /dev/null
+++ b/update/sys_ui_message_de8d7e0747003110dc5b1916926d4337.xml
@@ -0,0 +1,22 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_ui_message">
+    <sys_ui_message action="INSERT_OR_UPDATE">
+        <application>Virtual Agent</application>
+        <code/>
+        <commented_message/>
+        <key>purchase</key>
+        <language>en</language>
+        <message>purchase</message>
+        <sys_class_name>sys_ui_message</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2023-07-20 05:46:23</sys_created_on>
+        <sys_id>de8d7e0747003110dc5b1916926d4337</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>purchase</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_ui_message_de8d7e0747003110dc5b1916926d4337</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2023-07-20 05:46:23</sys_updated_on>
+    </sys_ui_message>
+</record_update>
diff --git a/update/sys_ui_message_e79dbec347003110dc5b1916926d4374.xml b/update/sys_ui_message_e79dbec347003110dc5b1916926d4374.xml
new file mode 100644
index 0000000000..56f5ec8d4c
--- /dev/null
+++ b/update/sys_ui_message_e79dbec347003110dc5b1916926d4374.xml
@@ -0,0 +1,22 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_ui_message">
+    <sys_ui_message action="INSERT_OR_UPDATE">
+        <application>Virtual Agent</application>
+        <code/>
+        <commented_message/>
+        <key>report it issue</key>
+        <language>en</language>
+        <message>Report IT Issue</message>
+        <sys_class_name>sys_ui_message</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2023-07-20 05:46:45</sys_created_on>
+        <sys_id>e79dbec347003110dc5b1916926d4374</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>report it issue</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_ui_message_e79dbec347003110dc5b1916926d4374</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2023-07-20 05:46:45</sys_updated_on>
+    </sys_ui_message>
+</record_update>
diff --git a/update/sys_ui_message_eb9dbe0747003110dc5b1916926d43ff.xml b/update/sys_ui_message_eb9dbe0747003110dc5b1916926d43ff.xml
new file mode 100644
index 0000000000..f8fd953a68
--- /dev/null
+++ b/update/sys_ui_message_eb9dbe0747003110dc5b1916926d43ff.xml
@@ -0,0 +1,22 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_ui_message">
+    <sys_ui_message action="INSERT_OR_UPDATE">
+        <application>Virtual Agent</application>
+        <code/>
+        <commented_message/>
+        <key>report it issue (deprecated)</key>
+        <language>en</language>
+        <message>Report IT Issue (Deprecated)</message>
+        <sys_class_name>sys_ui_message</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2023-07-20 05:46:45</sys_created_on>
+        <sys_id>eb9dbe0747003110dc5b1916926d43ff</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>report it issue (deprecated)</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_ui_message_eb9dbe0747003110dc5b1916926d43ff</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2023-07-20 05:46:45</sys_updated_on>
+    </sys_ui_message>
+</record_update>
diff --git a/update/sys_ui_message_eb9dbec347003110dc5b1916926d4377.xml b/update/sys_ui_message_eb9dbec347003110dc5b1916926d4377.xml
new file mode 100644
index 0000000000..e2539b7b2e
--- /dev/null
+++ b/update/sys_ui_message_eb9dbec347003110dc5b1916926d4377.xml
@@ -0,0 +1,22 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_ui_message">
+    <sys_ui_message action="INSERT_OR_UPDATE">
+        <application>Virtual Agent</application>
+        <code/>
+        <commented_message/>
+        <key>issue</key>
+        <language>en</language>
+        <message>issue</message>
+        <sys_class_name>sys_ui_message</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2023-07-20 05:46:45</sys_created_on>
+        <sys_id>eb9dbec347003110dc5b1916926d4377</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>issue</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_ui_message_eb9dbec347003110dc5b1916926d4377</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2023-07-20 05:46:45</sys_updated_on>
+    </sys_ui_message>
+</record_update>
diff --git a/update/sys_ui_module_1b3ef4e90fe07200cd674f8ce1050e4d.xml b/update/sys_ui_module_6031f84c0f0232000d030dbce1050e92.xml
similarity index 50%
rename from update/sys_ui_module_1b3ef4e90fe07200cd674f8ce1050e4d.xml
rename to update/sys_ui_module_6031f84c0f0232000d030dbce1050e92.xml
index 92783c4040..405928dc9a 100644
--- a/update/sys_ui_module_1b3ef4e90fe07200cd674f8ce1050e4d.xml
+++ b/update/sys_ui_module_6031f84c0f0232000d030dbce1050e92.xml
@@ -1,31 +1,28 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update sys_domain="global" table="sys_ui_module">
+<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_ui_module">
     <sys_ui_module action="INSERT_OR_UPDATE">
         <active>true</active>
-        <application display_value="Does Not Extend">9b3ef4e90fe07200cd674f8ce1050e4b</application>
+        <application display_value="NeedIt">42427f010fe83200cd674f8ce1050e42</application>
         <filter/>
-        <name>Does Not Extends</name>
+        <name>NeedIt Tasks</name>
         <order/>
         <path/>
         <path_relative_to_root>false</path_relative_to_root>
-        <roles>x_58872_needit.does_not_extend_user</roles>
+        <roles>x_58872_needit.needit_task_user</roles>
         <sys_class_name>sys_ui_module</sys_class_name>
         <sys_created_by>admin</sys_created_by>
-        <sys_created_on>2017-01-25 22:56:54</sys_created_on>
-        <sys_customer_update>true</sys_customer_update>
+        <sys_created_on>2017-04-05 19:43:12</sys_created_on>
         <sys_domain>global</sys_domain>
         <sys_domain_path>/</sys_domain_path>
-        <sys_id>1b3ef4e90fe07200cd674f8ce1050e4d</sys_id>
+        <sys_id>6031f84c0f0232000d030dbce1050e92</sys_id>
         <sys_mod_count>0</sys_mod_count>
-        <sys_name>Does Not Extends</sys_name>
+        <sys_name>NeedIt Tasks</sys_name>
         <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
         <sys_policy/>
-        <sys_replace_on_upgrade>false</sys_replace_on_upgrade>
         <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
-        <sys_update_name>sys_ui_module_1b3ef4e90fe07200cd674f8ce1050e4d</sys_update_name>
+        <sys_update_name>sys_ui_module_6031f84c0f0232000d030dbce1050e92</sys_update_name>
         <sys_updated_by>admin</sys_updated_by>
-        <sys_updated_on>2017-01-25 22:56:54</sys_updated_on>
-        <table>x_58872_needit_does_not_extend</table>
+        <sys_updated_on>2017-04-05 19:43:12</sys_updated_on>
+        <table>x_58872_needit_needit_task</table>
         <uncancelable>false</uncancelable>
         <view_name/>
     </sys_ui_module>
diff --git a/update/sys_ui_module_ce427f010fe83200cd674f8ce1050e43.xml b/update/sys_ui_module_ce427f010fe83200cd674f8ce1050e43.xml
index ac73f887a5..8244d99c21 100644
--- a/update/sys_ui_module_ce427f010fe83200cd674f8ce1050e43.xml
+++ b/update/sys_ui_module_ce427f010fe83200cd674f8ce1050e43.xml
@@ -1,5 +1,4 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update sys_domain="global" table="sys_ui_module">
+<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_ui_module">
     <sys_ui_module action="INSERT_OR_UPDATE">
         <active>true</active>
         <application display_value="NeedIt">42427f010fe83200cd674f8ce1050e42</application>
@@ -12,7 +11,6 @@
         <sys_class_name>sys_ui_module</sys_class_name>
         <sys_created_by>admin</sys_created_by>
         <sys_created_on>2017-01-24 22:46:33</sys_created_on>
-        <sys_customer_update>true</sys_customer_update>
         <sys_domain>global</sys_domain>
         <sys_domain_path>/</sys_domain_path>
         <sys_id>ce427f010fe83200cd674f8ce1050e43</sys_id>
@@ -20,7 +18,6 @@
         <sys_name>NeedIts</sys_name>
         <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
         <sys_policy/>
-        <sys_replace_on_upgrade>false</sys_replace_on_upgrade>
         <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
         <sys_update_name>sys_ui_module_ce427f010fe83200cd674f8ce1050e43</sys_update_name>
         <sys_updated_by>admin</sys_updated_by>
diff --git a/update/sys_ui_policy_60c365289f413200bde5f79ff57fcfa9.xml b/update/sys_ui_policy_60c365289f413200bde5f79ff57fcfa9.xml
new file mode 100644
index 0000000000..63e0ec1725
--- /dev/null
+++ b/update/sys_ui_policy_60c365289f413200bde5f79ff57fcfa9.xml
@@ -0,0 +1,48 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_ui_policy">
+    <sys_ui_policy action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <conditions table="x_58872_needit_needit">u_what_needed=other^EQ<item display_value="Other" endquery="false" field="u_what_needed" goto="false" newquery="false" operator="=" or="false" value="other"/>
+            <item endquery="true" field="" goto="false" newquery="false" operator="=" or="false" value=""/>
+        </conditions>
+        <description/>
+        <global>true</global>
+        <inherit>false</inherit>
+        <isolate_script>false</isolate_script>
+        <model_id/>
+        <model_table/>
+        <on_load>true</on_load>
+        <order>100</order>
+        <reverse_if_false>true</reverse_if_false>
+        <run_scripts>true</run_scripts>
+        <script_false><![CDATA[function onCondition() {
+	// Clear the field message written by the Execute if true script for the Other field
+	g_form.hideFieldMsg('u_other',true);
+	
+}]]></script_false>
+        <script_true><![CDATA[function onCondition() {
+	// Display a message under the Other field to explain what to put in the
+	// Other field.
+	g_form.showFieldMsg('u_other','Briefly explain what you need.','info');
+}]]></script_true>
+        <set_values/>
+        <short_description>NeedIt show or hide Other field</short_description>
+        <sys_class_name>sys_ui_policy</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-02-16 19:38:52</sys_created_on>
+        <sys_domain>global</sys_domain>
+        <sys_domain_path>/</sys_domain_path>
+        <sys_id>60c365289f413200bde5f79ff57fcfa9</sys_id>
+        <sys_mod_count>6</sys_mod_count>
+        <sys_name>NeedIt show or hide Other field</sys_name>
+        <sys_overrides/>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_ui_policy_60c365289f413200bde5f79ff57fcfa9</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-02-17 02:18:15</sys_updated_on>
+        <table>x_58872_needit_needit</table>
+        <ui_type>10</ui_type>
+        <view/>
+    </sys_ui_policy>
+</record_update>
diff --git a/update/sys_ui_policy_action_8744a9289f413200bde5f79ff57fcff1.xml b/update/sys_ui_policy_action_8744a9289f413200bde5f79ff57fcff1.xml
new file mode 100644
index 0000000000..645d26450a
--- /dev/null
+++ b/update/sys_ui_policy_action_8744a9289f413200bde5f79ff57fcff1.xml
@@ -0,0 +1,23 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_ui_policy_action">
+    <sys_ui_policy_action action="INSERT_OR_UPDATE">
+        <cleared>false</cleared>
+        <disabled>ignore</disabled>
+        <field>u_other</field>
+        <mandatory>true</mandatory>
+        <sys_class_name>sys_ui_policy_action</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-02-16 19:47:12</sys_created_on>
+        <sys_id>8744a9289f413200bde5f79ff57fcff1</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>u_other</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_ui_policy_action_8744a9289f413200bde5f79ff57fcff1</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-02-16 19:47:12</sys_updated_on>
+        <table>x_58872_needit_needit</table>
+        <ui_policy display_value="NeedIt show or hide Other field">60c365289f413200bde5f79ff57fcfa9</ui_policy>
+        <visible>true</visible>
+    </sys_ui_policy_action>
+</record_update>
diff --git a/update/sys_ui_related_x_58872_needit_needit_null.xml b/update/sys_ui_related_x_58872_needit_needit_null.xml
new file mode 100644
index 0000000000..0c6a8c75cd
--- /dev/null
+++ b/update/sys_ui_related_x_58872_needit_needit_null.xml
@@ -0,0 +1,43 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update>
+    <sys_ui_related sys_domain="global" table="x_58872_needit_needit" version="2" view="">
+        <sys_ui_related_list_entry action="INSERT_OR_UPDATE">
+            <filter/>
+            <list_id display_value="NeedIt - Default view" name="x_58872_needit_needit" related_list="NULL" sys_domain="global" view="Default view">9505cde9dbaf5b009d7831d0ef9619af</list_id>
+            <order_by/>
+            <position>0</position>
+            <related_list>x_58872_needit_needit_task.u_needit</related_list>
+            <sys_class_name>sys_ui_related_list_entry</sys_class_name>
+            <sys_created_by>admin</sys_created_by>
+            <sys_created_on>2018-07-26 18:57:12</sys_created_on>
+            <sys_id>9505cde9dbaf5b009d7831d0ef9619b0</sys_id>
+            <sys_mod_count>0</sys_mod_count>
+            <sys_updated_by>admin</sys_updated_by>
+            <sys_updated_on>2018-07-26 18:57:12</sys_updated_on>
+        </sys_ui_related_list_entry>
+        <sys_ui_related_list action="INSERT_OR_UPDATE">
+            <calculated_name>NeedIt - Default view</calculated_name>
+            <filter/>
+            <name>x_58872_needit_needit</name>
+            <order_by/>
+            <position/>
+            <related_list/>
+            <sys_class_name>sys_ui_related_list</sys_class_name>
+            <sys_created_by>admin</sys_created_by>
+            <sys_created_on>2018-07-26 18:57:12</sys_created_on>
+            <sys_domain>global</sys_domain>
+            <sys_domain_path>/</sys_domain_path>
+            <sys_id>9505cde9dbaf5b009d7831d0ef9619af</sys_id>
+            <sys_mod_count>0</sys_mod_count>
+            <sys_name>NeedIt - Default view</sys_name>
+            <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+            <sys_policy/>
+            <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+            <sys_update_name>sys_ui_related_x_58872_needit_needit_null</sys_update_name>
+            <sys_updated_by>admin</sys_updated_by>
+            <sys_updated_on>2018-07-26 18:57:12</sys_updated_on>
+            <sys_user/>
+            <view display_value="Default view" name="NULL">Default view</view>
+            <view_name/>
+        </sys_ui_related_list>
+    </sys_ui_related>
+</record_update>
diff --git a/update/sys_ui_section_040b61390fa03200cd674f8ce1050e07.xml b/update/sys_ui_section_040b61390fa03200cd674f8ce1050e07.xml
index 3b84255265..4bde753f4f 100644
--- a/update/sys_ui_section_040b61390fa03200cd674f8ce1050e07.xml
+++ b/update/sys_ui_section_040b61390fa03200cd674f8ce1050e07.xml
@@ -1,5 +1,4 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update>
+<?xml version="1.0" encoding="UTF-8"?><record_update>
     <sys_ui_section caption="Statistics" section_id="040b61390fa03200cd674f8ce1050e07" sys_domain="global" table="x_58872_needit_needit" version="3" view="">
         <sys_ui_element action="INSERT_OR_UPDATE">
             <element>opened_at</element>
@@ -121,7 +120,6 @@
             <sys_class_name>sys_ui_section</sys_class_name>
             <sys_created_by>admin</sys_created_by>
             <sys_created_on>2017-01-26 20:50:56</sys_created_on>
-            <sys_customer_update>true</sys_customer_update>
             <sys_domain>global</sys_domain>
             <sys_domain_path>/</sys_domain_path>
             <sys_id>040b61390fa03200cd674f8ce1050e07</sys_id>
@@ -130,7 +128,6 @@
             <sys_overrides/>
             <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
             <sys_policy/>
-            <sys_replace_on_upgrade>false</sys_replace_on_upgrade>
             <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
             <sys_update_name>sys_ui_section_040b61390fa03200cd674f8ce1050e07</sys_update_name>
             <sys_updated_by>admin</sys_updated_by>
diff --git a/update/sys_ui_section_252925f50fa03200cd674f8ce1050e27.xml b/update/sys_ui_section_252925f50fa03200cd674f8ce1050e27.xml
index 0261a9b068..72b4e55fcb 100644
--- a/update/sys_ui_section_252925f50fa03200cd674f8ce1050e27.xml
+++ b/update/sys_ui_section_252925f50fa03200cd674f8ce1050e27.xml
@@ -1,5 +1,4 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update>
+<?xml version="1.0" encoding="UTF-8"?><record_update>
     <sys_ui_section caption="Log" section_id="252925f50fa03200cd674f8ce1050e27" sys_domain="global" table="x_58872_needit_needit" version="3" view="">
         <sys_ui_element action="INSERT_OR_UPDATE">
             <element>comments</element>
@@ -36,7 +35,7 @@
             <sys_created_on>2017-01-26 20:42:51</sys_created_on>
             <sys_id>a12925f50fa03200cd674f8ce1050e3e</sys_id>
             <sys_mod_count>0</sys_mod_count>
-            <sys_ui_formatter display_value="Activities (filtered)">b832d3560a0001c700d781efe21e22f5</sys_ui_formatter>
+            <sys_ui_formatter display_value="">b832d3560a0001c700d781efe21e22f5</sys_ui_formatter>
             <sys_ui_section caption="Log" display_value="Log" name="x_58872_needit_needit" sys_domain="global" view="Default view">252925f50fa03200cd674f8ce1050e27</sys_ui_section>
             <sys_updated_by>admin</sys_updated_by>
             <sys_updated_on>2017-01-26 20:42:51</sys_updated_on>
@@ -51,7 +50,6 @@
             <sys_class_name>sys_ui_section</sys_class_name>
             <sys_created_by>admin</sys_created_by>
             <sys_created_on>2017-01-26 20:42:50</sys_created_on>
-            <sys_customer_update>true</sys_customer_update>
             <sys_domain>global</sys_domain>
             <sys_domain_path>/</sys_domain_path>
             <sys_id>252925f50fa03200cd674f8ce1050e27</sys_id>
@@ -60,7 +58,6 @@
             <sys_overrides/>
             <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
             <sys_policy/>
-            <sys_replace_on_upgrade>false</sys_replace_on_upgrade>
             <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
             <sys_update_name>sys_ui_section_252925f50fa03200cd674f8ce1050e27</sys_update_name>
             <sys_updated_by>admin</sys_updated_by>
diff --git a/update/sys_ui_section_4602744c0f0232000d030dbce1050e45.xml b/update/sys_ui_section_4602744c0f0232000d030dbce1050e45.xml
new file mode 100644
index 0000000000..316277407e
--- /dev/null
+++ b/update/sys_ui_section_4602744c0f0232000d030dbce1050e45.xml
@@ -0,0 +1,197 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update>
+    <sys_ui_section caption="" section_id="4602744c0f0232000d030dbce1050e45" sys_domain="global" table="x_58872_needit_needit_task" version="3" view="">
+        <sys_ui_element action="INSERT_OR_UPDATE">
+            <element>number</element>
+            <position>0</position>
+            <sys_created_by>admin</sys_created_by>
+            <sys_created_on>2018-07-26 18:44:01</sys_created_on>
+            <sys_id>540241a9dbaf5b009d7831d0ef96197d</sys_id>
+            <sys_mod_count>0</sys_mod_count>
+            <sys_ui_formatter/>
+            <sys_ui_section caption="NULL" display_value="" name="x_58872_needit_needit_task" sys_domain="global" view="Default view">4602744c0f0232000d030dbce1050e45</sys_ui_section>
+            <sys_updated_by>admin</sys_updated_by>
+            <sys_updated_on>2018-07-26 18:44:01</sys_updated_on>
+            <sys_user/>
+            <type/>
+        </sys_ui_element>
+        <sys_ui_element action="INSERT_OR_UPDATE">
+            <element>assigned_to</element>
+            <position>1</position>
+            <sys_created_by>admin</sys_created_by>
+            <sys_created_on>2018-07-26 18:44:01</sys_created_on>
+            <sys_id>1c0241a9dbaf5b009d7831d0ef96197d</sys_id>
+            <sys_mod_count>0</sys_mod_count>
+            <sys_ui_formatter/>
+            <sys_ui_section caption="NULL" display_value="" name="x_58872_needit_needit_task" sys_domain="global" view="Default view">4602744c0f0232000d030dbce1050e45</sys_ui_section>
+            <sys_updated_by>admin</sys_updated_by>
+            <sys_updated_on>2018-07-26 18:44:01</sys_updated_on>
+            <sys_user/>
+            <type/>
+        </sys_ui_element>
+        <sys_ui_element action="INSERT_OR_UPDATE">
+            <element>due_date</element>
+            <position>2</position>
+            <sys_created_by>admin</sys_created_by>
+            <sys_created_on>2018-07-26 18:44:01</sys_created_on>
+            <sys_id>9c0241a9dbaf5b009d7831d0ef96197d</sys_id>
+            <sys_mod_count>0</sys_mod_count>
+            <sys_ui_formatter/>
+            <sys_ui_section caption="NULL" display_value="" name="x_58872_needit_needit_task" sys_domain="global" view="Default view">4602744c0f0232000d030dbce1050e45</sys_ui_section>
+            <sys_updated_by>admin</sys_updated_by>
+            <sys_updated_on>2018-07-26 18:44:01</sys_updated_on>
+            <sys_user/>
+            <type/>
+        </sys_ui_element>
+        <sys_ui_element action="INSERT_OR_UPDATE">
+            <element>.split</element>
+            <position>3</position>
+            <sys_created_by>admin</sys_created_by>
+            <sys_created_on>2018-07-26 18:44:01</sys_created_on>
+            <sys_id>100241a9dbaf5b009d7831d0ef96197e</sys_id>
+            <sys_mod_count>0</sys_mod_count>
+            <sys_ui_formatter/>
+            <sys_ui_section caption="NULL" display_value="" name="x_58872_needit_needit_task" sys_domain="global" view="Default view">4602744c0f0232000d030dbce1050e45</sys_ui_section>
+            <sys_updated_by>admin</sys_updated_by>
+            <sys_updated_on>2018-07-26 18:44:01</sys_updated_on>
+            <sys_user/>
+            <type>.split</type>
+        </sys_ui_element>
+        <sys_ui_element action="INSERT_OR_UPDATE">
+            <element>u_needit</element>
+            <position>4</position>
+            <sys_created_by>admin</sys_created_by>
+            <sys_created_on>2018-07-26 18:44:01</sys_created_on>
+            <sys_id>900241a9dbaf5b009d7831d0ef96197e</sys_id>
+            <sys_mod_count>0</sys_mod_count>
+            <sys_ui_formatter/>
+            <sys_ui_section caption="NULL" display_value="" name="x_58872_needit_needit_task" sys_domain="global" view="Default view">4602744c0f0232000d030dbce1050e45</sys_ui_section>
+            <sys_updated_by>admin</sys_updated_by>
+            <sys_updated_on>2018-07-26 18:44:01</sys_updated_on>
+            <sys_user/>
+            <type/>
+        </sys_ui_element>
+        <sys_ui_element action="INSERT_OR_UPDATE">
+            <element>priority</element>
+            <position>5</position>
+            <sys_created_by>admin</sys_created_by>
+            <sys_created_on>2018-07-26 18:44:01</sys_created_on>
+            <sys_id>140241a9dbaf5b009d7831d0ef96197e</sys_id>
+            <sys_mod_count>0</sys_mod_count>
+            <sys_ui_formatter/>
+            <sys_ui_section caption="NULL" display_value="" name="x_58872_needit_needit_task" sys_domain="global" view="Default view">4602744c0f0232000d030dbce1050e45</sys_ui_section>
+            <sys_updated_by>admin</sys_updated_by>
+            <sys_updated_on>2018-07-26 18:44:01</sys_updated_on>
+            <sys_user/>
+            <type/>
+        </sys_ui_element>
+        <sys_ui_element action="INSERT_OR_UPDATE">
+            <element>state</element>
+            <position>6</position>
+            <sys_created_by>admin</sys_created_by>
+            <sys_created_on>2018-07-26 18:44:01</sys_created_on>
+            <sys_id>940241a9dbaf5b009d7831d0ef96197e</sys_id>
+            <sys_mod_count>0</sys_mod_count>
+            <sys_ui_formatter/>
+            <sys_ui_section caption="NULL" display_value="" name="x_58872_needit_needit_task" sys_domain="global" view="Default view">4602744c0f0232000d030dbce1050e45</sys_ui_section>
+            <sys_updated_by>admin</sys_updated_by>
+            <sys_updated_on>2018-07-26 18:44:01</sys_updated_on>
+            <sys_user/>
+            <type/>
+        </sys_ui_element>
+        <sys_ui_element action="INSERT_OR_UPDATE">
+            <element>.end_split</element>
+            <position>7</position>
+            <sys_created_by>admin</sys_created_by>
+            <sys_created_on>2018-07-26 18:44:01</sys_created_on>
+            <sys_id>180241a9dbaf5b009d7831d0ef96197e</sys_id>
+            <sys_mod_count>0</sys_mod_count>
+            <sys_ui_formatter/>
+            <sys_ui_section caption="NULL" display_value="" name="x_58872_needit_needit_task" sys_domain="global" view="Default view">4602744c0f0232000d030dbce1050e45</sys_ui_section>
+            <sys_updated_by>admin</sys_updated_by>
+            <sys_updated_on>2018-07-26 18:44:01</sys_updated_on>
+            <sys_user/>
+            <type>.end_split</type>
+        </sys_ui_element>
+        <sys_ui_element action="INSERT_OR_UPDATE">
+            <element>short_description</element>
+            <position>8</position>
+            <sys_created_by>admin</sys_created_by>
+            <sys_created_on>2018-07-26 18:44:01</sys_created_on>
+            <sys_id>980241a9dbaf5b009d7831d0ef96197e</sys_id>
+            <sys_mod_count>0</sys_mod_count>
+            <sys_ui_formatter/>
+            <sys_ui_section caption="NULL" display_value="" name="x_58872_needit_needit_task" sys_domain="global" view="Default view">4602744c0f0232000d030dbce1050e45</sys_ui_section>
+            <sys_updated_by>admin</sys_updated_by>
+            <sys_updated_on>2018-07-26 18:44:01</sys_updated_on>
+            <sys_user/>
+            <type/>
+        </sys_ui_element>
+        <sys_ui_element action="INSERT_OR_UPDATE">
+            <element>description</element>
+            <position>9</position>
+            <sys_created_by>admin</sys_created_by>
+            <sys_created_on>2018-07-26 18:44:01</sys_created_on>
+            <sys_id>1c0241a9dbaf5b009d7831d0ef96197e</sys_id>
+            <sys_mod_count>0</sys_mod_count>
+            <sys_ui_formatter/>
+            <sys_ui_section caption="NULL" display_value="" name="x_58872_needit_needit_task" sys_domain="global" view="Default view">4602744c0f0232000d030dbce1050e45</sys_ui_section>
+            <sys_updated_by>admin</sys_updated_by>
+            <sys_updated_on>2018-07-26 18:44:01</sys_updated_on>
+            <sys_user/>
+            <type/>
+        </sys_ui_element>
+        <sys_ui_element action="INSERT_OR_UPDATE">
+            <element>work_notes</element>
+            <position>10</position>
+            <sys_created_by>admin</sys_created_by>
+            <sys_created_on>2018-07-26 18:44:01</sys_created_on>
+            <sys_id>9c0241a9dbaf5b009d7831d0ef96197e</sys_id>
+            <sys_mod_count>0</sys_mod_count>
+            <sys_ui_formatter/>
+            <sys_ui_section caption="NULL" display_value="" name="x_58872_needit_needit_task" sys_domain="global" view="Default view">4602744c0f0232000d030dbce1050e45</sys_ui_section>
+            <sys_updated_by>admin</sys_updated_by>
+            <sys_updated_on>2018-07-26 18:44:01</sys_updated_on>
+            <sys_user/>
+            <type/>
+        </sys_ui_element>
+        <sys_ui_element action="INSERT_OR_UPDATE">
+            <element>activity.xml</element>
+            <position>11</position>
+            <sys_created_by>admin</sys_created_by>
+            <sys_created_on>2018-07-26 18:44:01</sys_created_on>
+            <sys_id>100241a9dbaf5b009d7831d0ef96197f</sys_id>
+            <sys_mod_count>0</sys_mod_count>
+            <sys_ui_formatter display_value="Activities (filtered)">444ea5c6bf310100e628555b3f0739d6</sys_ui_formatter>
+            <sys_ui_section caption="NULL" display_value="" name="x_58872_needit_needit_task" sys_domain="global" view="Default view">4602744c0f0232000d030dbce1050e45</sys_ui_section>
+            <sys_updated_by>admin</sys_updated_by>
+            <sys_updated_on>2018-07-26 18:44:01</sys_updated_on>
+            <sys_user/>
+            <type>formatter</type>
+        </sys_ui_element>
+        <sys_ui_section action="INSERT_OR_UPDATE">
+            <caption/>
+            <header>false</header>
+            <name>x_58872_needit_needit_task</name>
+            <roles/>
+            <sys_class_name>sys_ui_section</sys_class_name>
+            <sys_created_by>admin</sys_created_by>
+            <sys_created_on>2017-04-05 19:46:51</sys_created_on>
+            <sys_domain>global</sys_domain>
+            <sys_domain_path>/</sys_domain_path>
+            <sys_id>4602744c0f0232000d030dbce1050e45</sys_id>
+            <sys_mod_count>1</sys_mod_count>
+            <sys_name>x_58872_needit_needit_task</sys_name>
+            <sys_overrides/>
+            <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+            <sys_policy/>
+            <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+            <sys_update_name>sys_ui_section_4602744c0f0232000d030dbce1050e45</sys_update_name>
+            <sys_updated_by>admin</sys_updated_by>
+            <sys_updated_on>2017-04-18 00:59:54</sys_updated_on>
+            <sys_user/>
+            <title>true</title>
+            <view display_value="Default view" name="NULL">Default view</view>
+            <view_name/>
+        </sys_ui_section>
+    </sys_ui_section>
+</record_update>
diff --git a/update/sys_ui_section_5941945d0fe83200cd674f8ce1050e95.xml b/update/sys_ui_section_5941945d0fe83200cd674f8ce1050e95.xml
index 076dab18eb..3df1a027cb 100644
--- a/update/sys_ui_section_5941945d0fe83200cd674f8ce1050e95.xml
+++ b/update/sys_ui_section_5941945d0fe83200cd674f8ce1050e95.xml
@@ -1,17 +1,16 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update>
+<?xml version="1.0" encoding="UTF-8"?><record_update>
     <sys_ui_section caption="" section_id="5941945d0fe83200cd674f8ce1050e95" sys_domain="global" table="x_58872_needit_needit" version="3" view="">
         <sys_ui_element action="INSERT_OR_UPDATE">
             <element>number</element>
             <position>0</position>
             <sys_created_by>admin</sys_created_by>
-            <sys_created_on>2017-01-26 20:42:51</sys_created_on>
-            <sys_id>ed2925f50fa03200cd674f8ce1050e36</sys_id>
+            <sys_created_on>2018-07-26 18:47:17</sys_created_on>
+            <sys_id>44c209a9dbaf5b009d7831d0ef9619fd</sys_id>
             <sys_mod_count>0</sys_mod_count>
             <sys_ui_formatter/>
             <sys_ui_section caption="NULL" display_value="" name="x_58872_needit_needit" sys_domain="global" view="Default view">5941945d0fe83200cd674f8ce1050e95</sys_ui_section>
             <sys_updated_by>admin</sys_updated_by>
-            <sys_updated_on>2017-01-26 20:42:51</sys_updated_on>
+            <sys_updated_on>2018-07-26 18:47:17</sys_updated_on>
             <sys_user/>
             <type/>
         </sys_ui_element>
@@ -19,139 +18,195 @@
             <element>u_requested_for</element>
             <position>1</position>
             <sys_created_by>admin</sys_created_by>
-            <sys_created_on>2017-01-26 20:42:51</sys_created_on>
-            <sys_id>612925f50fa03200cd674f8ce1050e37</sys_id>
+            <sys_created_on>2018-07-26 18:47:17</sys_created_on>
+            <sys_id>c4c209a9dbaf5b009d7831d0ef9619fd</sys_id>
             <sys_mod_count>0</sys_mod_count>
             <sys_ui_formatter/>
             <sys_ui_section caption="NULL" display_value="" name="x_58872_needit_needit" sys_domain="global" view="Default view">5941945d0fe83200cd674f8ce1050e95</sys_ui_section>
             <sys_updated_by>admin</sys_updated_by>
-            <sys_updated_on>2017-01-26 20:42:51</sys_updated_on>
+            <sys_updated_on>2018-07-26 18:47:17</sys_updated_on>
             <sys_user/>
             <type/>
         </sys_ui_element>
         <sys_ui_element action="INSERT_OR_UPDATE">
-            <element>u_request_type</element>
+            <element>u_requested_for_email</element>
             <position>2</position>
             <sys_created_by>admin</sys_created_by>
-            <sys_created_on>2017-01-26 20:42:51</sys_created_on>
-            <sys_id>e12925f50fa03200cd674f8ce1050e37</sys_id>
+            <sys_created_on>2018-07-26 18:47:17</sys_created_on>
+            <sys_id>48c209a9dbaf5b009d7831d0ef9619fd</sys_id>
             <sys_mod_count>0</sys_mod_count>
             <sys_ui_formatter/>
             <sys_ui_section caption="NULL" display_value="" name="x_58872_needit_needit" sys_domain="global" view="Default view">5941945d0fe83200cd674f8ce1050e95</sys_ui_section>
             <sys_updated_by>admin</sys_updated_by>
-            <sys_updated_on>2017-01-26 20:42:51</sys_updated_on>
+            <sys_updated_on>2018-07-26 18:47:17</sys_updated_on>
             <sys_user/>
             <type/>
         </sys_ui_element>
         <sys_ui_element action="INSERT_OR_UPDATE">
-            <element>u_what_needed</element>
+            <element>u_request_type</element>
             <position>3</position>
             <sys_created_by>admin</sys_created_by>
-            <sys_created_on>2017-01-26 20:42:51</sys_created_on>
-            <sys_id>652925f50fa03200cd674f8ce1050e37</sys_id>
+            <sys_created_on>2018-07-26 18:47:17</sys_created_on>
+            <sys_id>c8c209a9dbaf5b009d7831d0ef9619fd</sys_id>
             <sys_mod_count>0</sys_mod_count>
             <sys_ui_formatter/>
             <sys_ui_section caption="NULL" display_value="" name="x_58872_needit_needit" sys_domain="global" view="Default view">5941945d0fe83200cd674f8ce1050e95</sys_ui_section>
             <sys_updated_by>admin</sys_updated_by>
-            <sys_updated_on>2017-01-26 20:42:51</sys_updated_on>
+            <sys_updated_on>2018-07-26 18:47:17</sys_updated_on>
             <sys_user/>
             <type/>
         </sys_ui_element>
         <sys_ui_element action="INSERT_OR_UPDATE">
-            <element>u_when_needed</element>
+            <element>u_what_needed</element>
             <position>4</position>
             <sys_created_by>admin</sys_created_by>
-            <sys_created_on>2017-01-26 20:42:51</sys_created_on>
-            <sys_id>e52925f50fa03200cd674f8ce1050e37</sys_id>
+            <sys_created_on>2018-07-26 18:47:17</sys_created_on>
+            <sys_id>4cc209a9dbaf5b009d7831d0ef9619fd</sys_id>
             <sys_mod_count>0</sys_mod_count>
             <sys_ui_formatter/>
             <sys_ui_section caption="NULL" display_value="" name="x_58872_needit_needit" sys_domain="global" view="Default view">5941945d0fe83200cd674f8ce1050e95</sys_ui_section>
             <sys_updated_by>admin</sys_updated_by>
-            <sys_updated_on>2017-01-26 20:42:51</sys_updated_on>
+            <sys_updated_on>2018-07-26 18:47:17</sys_updated_on>
             <sys_user/>
             <type/>
         </sys_ui_element>
         <sys_ui_element action="INSERT_OR_UPDATE">
-            <element>.split</element>
+            <element>u_other</element>
             <position>5</position>
             <sys_created_by>admin</sys_created_by>
-            <sys_created_on>2017-01-26 20:42:51</sys_created_on>
-            <sys_id>692925f50fa03200cd674f8ce1050e37</sys_id>
+            <sys_created_on>2018-07-26 18:47:17</sys_created_on>
+            <sys_id>ccc209a9dbaf5b009d7831d0ef9619fd</sys_id>
+            <sys_mod_count>0</sys_mod_count>
+            <sys_ui_formatter/>
+            <sys_ui_section caption="NULL" display_value="" name="x_58872_needit_needit" sys_domain="global" view="Default view">5941945d0fe83200cd674f8ce1050e95</sys_ui_section>
+            <sys_updated_by>admin</sys_updated_by>
+            <sys_updated_on>2018-07-26 18:47:17</sys_updated_on>
+            <sys_user/>
+            <type/>
+        </sys_ui_element>
+        <sys_ui_element action="INSERT_OR_UPDATE">
+            <element>u_when_needed</element>
+            <position>6</position>
+            <sys_created_by>admin</sys_created_by>
+            <sys_created_on>2018-07-26 18:47:17</sys_created_on>
+            <sys_id>40c209a9dbaf5b009d7831d0ef9619fe</sys_id>
+            <sys_mod_count>0</sys_mod_count>
+            <sys_ui_formatter/>
+            <sys_ui_section caption="NULL" display_value="" name="x_58872_needit_needit" sys_domain="global" view="Default view">5941945d0fe83200cd674f8ce1050e95</sys_ui_section>
+            <sys_updated_by>admin</sys_updated_by>
+            <sys_updated_on>2018-07-26 18:47:17</sys_updated_on>
+            <sys_user/>
+            <type/>
+        </sys_ui_element>
+        <sys_ui_element action="INSERT_OR_UPDATE">
+            <element>.split</element>
+            <position>7</position>
+            <sys_created_by>admin</sys_created_by>
+            <sys_created_on>2018-07-26 18:47:17</sys_created_on>
+            <sys_id>c0c209a9dbaf5b009d7831d0ef9619fe</sys_id>
             <sys_mod_count>0</sys_mod_count>
             <sys_ui_formatter/>
             <sys_ui_section caption="NULL" display_value="" name="x_58872_needit_needit" sys_domain="global" view="Default view">5941945d0fe83200cd674f8ce1050e95</sys_ui_section>
             <sys_updated_by>admin</sys_updated_by>
-            <sys_updated_on>2017-01-26 20:42:51</sys_updated_on>
+            <sys_updated_on>2018-07-26 18:47:17</sys_updated_on>
             <sys_user/>
             <type>.split</type>
         </sys_ui_element>
         <sys_ui_element action="INSERT_OR_UPDATE">
             <element>priority</element>
-            <position>6</position>
+            <position>8</position>
             <sys_created_by>admin</sys_created_by>
-            <sys_created_on>2017-01-26 20:42:51</sys_created_on>
-            <sys_id>e92925f50fa03200cd674f8ce1050e37</sys_id>
+            <sys_created_on>2018-07-26 18:47:17</sys_created_on>
+            <sys_id>44c209a9dbaf5b009d7831d0ef9619fe</sys_id>
             <sys_mod_count>0</sys_mod_count>
             <sys_ui_formatter/>
             <sys_ui_section caption="NULL" display_value="" name="x_58872_needit_needit" sys_domain="global" view="Default view">5941945d0fe83200cd674f8ce1050e95</sys_ui_section>
             <sys_updated_by>admin</sys_updated_by>
-            <sys_updated_on>2017-01-26 20:42:51</sys_updated_on>
+            <sys_updated_on>2018-07-26 18:47:17</sys_updated_on>
             <sys_user/>
             <type/>
         </sys_ui_element>
         <sys_ui_element action="INSERT_OR_UPDATE">
             <element>state</element>
-            <position>7</position>
+            <position>9</position>
+            <sys_created_by>admin</sys_created_by>
+            <sys_created_on>2018-07-26 18:47:17</sys_created_on>
+            <sys_id>c4c209a9dbaf5b009d7831d0ef9619fe</sys_id>
+            <sys_mod_count>0</sys_mod_count>
+            <sys_ui_formatter/>
+            <sys_ui_section caption="NULL" display_value="" name="x_58872_needit_needit" sys_domain="global" view="Default view">5941945d0fe83200cd674f8ce1050e95</sys_ui_section>
+            <sys_updated_by>admin</sys_updated_by>
+            <sys_updated_on>2018-07-26 18:47:17</sys_updated_on>
+            <sys_user/>
+            <type/>
+        </sys_ui_element>
+        <sys_ui_element action="INSERT_OR_UPDATE">
+            <element>assigned_to</element>
+            <position>10</position>
             <sys_created_by>admin</sys_created_by>
-            <sys_created_on>2017-01-26 20:42:51</sys_created_on>
-            <sys_id>6d2925f50fa03200cd674f8ce1050e37</sys_id>
+            <sys_created_on>2018-07-26 18:47:17</sys_created_on>
+            <sys_id>48c209a9dbaf5b009d7831d0ef9619fe</sys_id>
             <sys_mod_count>0</sys_mod_count>
             <sys_ui_formatter/>
             <sys_ui_section caption="NULL" display_value="" name="x_58872_needit_needit" sys_domain="global" view="Default view">5941945d0fe83200cd674f8ce1050e95</sys_ui_section>
             <sys_updated_by>admin</sys_updated_by>
-            <sys_updated_on>2017-01-26 20:42:51</sys_updated_on>
+            <sys_updated_on>2018-07-26 18:47:17</sys_updated_on>
+            <sys_user/>
+            <type/>
+        </sys_ui_element>
+        <sys_ui_element action="INSERT_OR_UPDATE">
+            <element>approval</element>
+            <position>11</position>
+            <sys_created_by>admin</sys_created_by>
+            <sys_created_on>2018-07-26 18:47:17</sys_created_on>
+            <sys_id>c8c209a9dbaf5b009d7831d0ef9619fe</sys_id>
+            <sys_mod_count>0</sys_mod_count>
+            <sys_ui_formatter/>
+            <sys_ui_section caption="NULL" display_value="" name="x_58872_needit_needit" sys_domain="global" view="Default view">5941945d0fe83200cd674f8ce1050e95</sys_ui_section>
+            <sys_updated_by>admin</sys_updated_by>
+            <sys_updated_on>2018-07-26 18:47:17</sys_updated_on>
             <sys_user/>
             <type/>
         </sys_ui_element>
         <sys_ui_element action="INSERT_OR_UPDATE">
             <element>.end_split</element>
-            <position>8</position>
+            <position>12</position>
             <sys_created_by>admin</sys_created_by>
-            <sys_created_on>2017-01-26 20:42:51</sys_created_on>
-            <sys_id>ed2925f50fa03200cd674f8ce1050e37</sys_id>
+            <sys_created_on>2018-07-26 18:47:17</sys_created_on>
+            <sys_id>4cc209a9dbaf5b009d7831d0ef9619fe</sys_id>
             <sys_mod_count>0</sys_mod_count>
             <sys_ui_formatter/>
             <sys_ui_section caption="NULL" display_value="" name="x_58872_needit_needit" sys_domain="global" view="Default view">5941945d0fe83200cd674f8ce1050e95</sys_ui_section>
             <sys_updated_by>admin</sys_updated_by>
-            <sys_updated_on>2017-01-26 20:42:51</sys_updated_on>
+            <sys_updated_on>2018-07-26 18:47:17</sys_updated_on>
             <sys_user/>
             <type>.end_split</type>
         </sys_ui_element>
         <sys_ui_element action="INSERT_OR_UPDATE">
             <element>short_description</element>
-            <position>9</position>
+            <position>13</position>
             <sys_created_by>admin</sys_created_by>
-            <sys_created_on>2017-01-26 20:42:51</sys_created_on>
-            <sys_id>612925f50fa03200cd674f8ce1050e38</sys_id>
+            <sys_created_on>2018-07-26 18:47:17</sys_created_on>
+            <sys_id>ccc209a9dbaf5b009d7831d0ef9619fe</sys_id>
             <sys_mod_count>0</sys_mod_count>
             <sys_ui_formatter/>
             <sys_ui_section caption="NULL" display_value="" name="x_58872_needit_needit" sys_domain="global" view="Default view">5941945d0fe83200cd674f8ce1050e95</sys_ui_section>
             <sys_updated_by>admin</sys_updated_by>
-            <sys_updated_on>2017-01-26 20:42:51</sys_updated_on>
+            <sys_updated_on>2018-07-26 18:47:17</sys_updated_on>
             <sys_user/>
             <type/>
         </sys_ui_element>
         <sys_ui_element action="INSERT_OR_UPDATE">
             <element>description</element>
-            <position>10</position>
+            <position>14</position>
             <sys_created_by>admin</sys_created_by>
-            <sys_created_on>2017-01-26 20:42:51</sys_created_on>
-            <sys_id>e12925f50fa03200cd674f8ce1050e38</sys_id>
+            <sys_created_on>2018-07-26 18:47:17</sys_created_on>
+            <sys_id>40c209a9dbaf5b009d7831d0ef9619ff</sys_id>
             <sys_mod_count>0</sys_mod_count>
             <sys_ui_formatter/>
             <sys_ui_section caption="NULL" display_value="" name="x_58872_needit_needit" sys_domain="global" view="Default view">5941945d0fe83200cd674f8ce1050e95</sys_ui_section>
             <sys_updated_by>admin</sys_updated_by>
-            <sys_updated_on>2017-01-26 20:42:51</sys_updated_on>
+            <sys_updated_on>2018-07-26 18:47:17</sys_updated_on>
             <sys_user/>
             <type/>
         </sys_ui_element>
@@ -163,20 +218,18 @@
             <sys_class_name>sys_ui_section</sys_class_name>
             <sys_created_by>admin</sys_created_by>
             <sys_created_on>2017-01-25 01:01:57</sys_created_on>
-            <sys_customer_update>true</sys_customer_update>
             <sys_domain>global</sys_domain>
             <sys_domain_path>/</sys_domain_path>
             <sys_id>5941945d0fe83200cd674f8ce1050e95</sys_id>
-            <sys_mod_count>0</sys_mod_count>
+            <sys_mod_count>2</sys_mod_count>
             <sys_name>x_58872_needit_needit</sys_name>
             <sys_overrides/>
             <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
             <sys_policy/>
-            <sys_replace_on_upgrade>false</sys_replace_on_upgrade>
             <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
             <sys_update_name>sys_ui_section_5941945d0fe83200cd674f8ce1050e95</sys_update_name>
             <sys_updated_by>admin</sys_updated_by>
-            <sys_updated_on>2017-01-25 01:01:57</sys_updated_on>
+            <sys_updated_on>2017-02-16 19:40:26</sys_updated_on>
             <sys_user/>
             <title>true</title>
             <view display_value="Default view" name="NULL">Default view</view>
diff --git a/update/sys_ui_section_97d975bd0fa03200cd674f8ce1050e82.xml b/update/sys_ui_section_97d975bd0fa03200cd674f8ce1050e82.xml
index 73959a530e..18a1a2174f 100644
--- a/update/sys_ui_section_97d975bd0fa03200cd674f8ce1050e82.xml
+++ b/update/sys_ui_section_97d975bd0fa03200cd674f8ce1050e82.xml
@@ -1,5 +1,4 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update>
+<?xml version="1.0" encoding="UTF-8"?><record_update>
     <sys_ui_section caption="" section_id="97d975bd0fa03200cd674f8ce1050e82" sys_domain="global" table="x_58872_needit_needit" version="3" view="User">
         <sys_ui_element action="INSERT_OR_UPDATE">
             <element>number</element>
@@ -135,7 +134,6 @@
             <sys_class_name>sys_ui_section</sys_class_name>
             <sys_created_by>admin</sys_created_by>
             <sys_created_on>2017-01-26 21:55:52</sys_created_on>
-            <sys_customer_update>true</sys_customer_update>
             <sys_domain>global</sys_domain>
             <sys_domain_path>/</sys_domain_path>
             <sys_id>97d975bd0fa03200cd674f8ce1050e82</sys_id>
@@ -144,7 +142,6 @@
             <sys_overrides/>
             <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
             <sys_policy/>
-            <sys_replace_on_upgrade>false</sys_replace_on_upgrade>
             <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
             <sys_update_name>sys_ui_section_97d975bd0fa03200cd674f8ce1050e82</sys_update_name>
             <sys_updated_by>admin</sys_updated_by>
diff --git a/update/sys_ui_view_5bd975bd0fa03200cd674f8ce1050e7f.xml b/update/sys_ui_view_5bd975bd0fa03200cd674f8ce1050e7f.xml
index 5eba9fabfb..a245783653 100644
--- a/update/sys_ui_view_5bd975bd0fa03200cd674f8ce1050e7f.xml
+++ b/update/sys_ui_view_5bd975bd0fa03200cd674f8ce1050e7f.xml
@@ -1,5 +1,4 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update table="sys_ui_view">
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_ui_view">
     <sys_ui_view action="INSERT_OR_UPDATE">
         <group/>
         <hidden>false</hidden>
@@ -8,13 +7,11 @@
         <sys_class_name>sys_ui_view</sys_class_name>
         <sys_created_by>admin</sys_created_by>
         <sys_created_on>2017-01-26 21:55:52</sys_created_on>
-        <sys_customer_update>true</sys_customer_update>
         <sys_id>5bd975bd0fa03200cd674f8ce1050e7f</sys_id>
         <sys_mod_count>0</sys_mod_count>
         <sys_name>User</sys_name>
         <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
         <sys_policy/>
-        <sys_replace_on_upgrade>false</sys_replace_on_upgrade>
         <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
         <sys_update_name>sys_ui_view_5bd975bd0fa03200cd674f8ce1050e7f</sys_update_name>
         <sys_updated_by>admin</sys_updated_by>
diff --git a/update/sys_ui_view_fef2d8bb4ff93200cb281b818110c703.xml b/update/sys_ui_view_fef2d8bb4ff93200cb281b818110c703.xml
new file mode 100644
index 0000000000..b6ab308aaf
--- /dev/null
+++ b/update/sys_ui_view_fef2d8bb4ff93200cb281b818110c703.xml
@@ -0,0 +1,22 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_ui_view">
+    <sys_ui_view action="INSERT_OR_UPDATE">
+        <group/>
+        <hidden>false</hidden>
+        <name>sys_popup,Myhomepage</name>
+        <roles/>
+        <sys_class_name>sys_ui_view</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-04-04 22:52:43</sys_created_on>
+        <sys_id>fef2d8bb4ff93200cb281b818110c703</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>Sys_popup,myhomepage</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_ui_view_fef2d8bb4ff93200cb281b818110c703</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-04-04 22:52:43</sys_updated_on>
+        <title>Sys_popup,myhomepage</title>
+        <user/>
+    </sys_ui_view>
+</record_update>
diff --git a/update/sys_user_role_168e57609f213200bde5f79ff57fcfb4.xml b/update/sys_user_role_168e57609f213200bde5f79ff57fcfb4.xml
new file mode 100644
index 0000000000..83a7b06d7a
--- /dev/null
+++ b/update/sys_user_role_168e57609f213200bde5f79ff57fcfb4.xml
@@ -0,0 +1,26 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_user_role">
+    <sys_user_role action="INSERT_OR_UPDATE">
+        <assignable_by/>
+        <can_delegate>true</can_delegate>
+        <description>admin role for the NeedIt application</description>
+        <elevated_privilege>false</elevated_privilege>
+        <grantable>true</grantable>
+        <includes_roles/>
+        <name>x_58872_needit.admin</name>
+        <requires_subscription/>
+        <scoped_admin>false</scoped_admin>
+        <suffix>admin</suffix>
+        <sys_class_name>sys_user_role</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-03-14 01:06:29</sys_created_on>
+        <sys_id>168e57609f213200bde5f79ff57fcfb4</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>x_58872_needit.admin</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_user_role_168e57609f213200bde5f79ff57fcfb4</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-03-14 01:06:29</sys_updated_on>
+    </sys_user_role>
+</record_update>
diff --git a/update/sys_user_role_4e42fb8d0fa83200cd674f8ce1050e72.xml b/update/sys_user_role_4e42fb8d0fa83200cd674f8ce1050e72.xml
index 8b6fe91fd6..3cbf94a804 100644
--- a/update/sys_user_role_4e42fb8d0fa83200cd674f8ce1050e72.xml
+++ b/update/sys_user_role_4e42fb8d0fa83200cd674f8ce1050e72.xml
@@ -1,5 +1,4 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update table="sys_user_role">
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_user_role">
     <sys_user_role action="INSERT_OR_UPDATE">
         <assignable_by/>
         <can_delegate>true</can_delegate>
@@ -8,17 +7,17 @@
         <grantable>true</grantable>
         <includes_roles/>
         <name>x_58872_needit.needit_user</name>
+        <requires_subscription/>
+        <scoped_admin>false</scoped_admin>
         <suffix>needit_user</suffix>
         <sys_class_name>sys_user_role</sys_class_name>
         <sys_created_by>admin</sys_created_by>
         <sys_created_on>2017-01-24 22:46:33</sys_created_on>
-        <sys_customer_update>true</sys_customer_update>
         <sys_id>4e42fb8d0fa83200cd674f8ce1050e72</sys_id>
         <sys_mod_count>0</sys_mod_count>
         <sys_name>x_58872_needit.needit_user</sys_name>
         <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
         <sys_policy/>
-        <sys_replace_on_upgrade>false</sys_replace_on_upgrade>
         <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
         <sys_update_name>sys_user_role_4e42fb8d0fa83200cd674f8ce1050e72</sys_update_name>
         <sys_updated_by>admin</sys_updated_by>
diff --git a/update/sys_user_role_c73e70690fe07200cd674f8ce1050e4e.xml b/update/sys_user_role_d431740c0f0232000d030dbce1050e47.xml
similarity index 52%
rename from update/sys_user_role_c73e70690fe07200cd674f8ce1050e4e.xml
rename to update/sys_user_role_d431740c0f0232000d030dbce1050e47.xml
index 84b76b259f..aa3fa6c99f 100644
--- a/update/sys_user_role_c73e70690fe07200cd674f8ce1050e4e.xml
+++ b/update/sys_user_role_d431740c0f0232000d030dbce1050e47.xml
@@ -1,5 +1,4 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update table="sys_user_role">
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_user_role">
     <sys_user_role action="INSERT_OR_UPDATE">
         <assignable_by/>
         <can_delegate>true</can_delegate>
@@ -7,21 +6,21 @@
         <elevated_privilege>false</elevated_privilege>
         <grantable>true</grantable>
         <includes_roles/>
-        <name>x_58872_needit.does_not_extend_user</name>
-        <suffix>does_not_extend_user</suffix>
+        <name>x_58872_needit.needit_task_user</name>
+        <requires_subscription/>
+        <scoped_admin>false</scoped_admin>
+        <suffix>needit_task_user</suffix>
         <sys_class_name>sys_user_role</sys_class_name>
         <sys_created_by>admin</sys_created_by>
-        <sys_created_on>2017-01-25 22:56:54</sys_created_on>
-        <sys_customer_update>true</sys_customer_update>
-        <sys_id>c73e70690fe07200cd674f8ce1050e4e</sys_id>
+        <sys_created_on>2017-04-05 19:43:12</sys_created_on>
+        <sys_id>d431740c0f0232000d030dbce1050e47</sys_id>
         <sys_mod_count>0</sys_mod_count>
-        <sys_name>x_58872_needit.does_not_extend_user</sys_name>
+        <sys_name>x_58872_needit.needit_task_user</sys_name>
         <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
         <sys_policy/>
-        <sys_replace_on_upgrade>false</sys_replace_on_upgrade>
         <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
-        <sys_update_name>sys_user_role_c73e70690fe07200cd674f8ce1050e4e</sys_update_name>
+        <sys_update_name>sys_user_role_d431740c0f0232000d030dbce1050e47</sys_update_name>
         <sys_updated_by>admin</sys_updated_by>
-        <sys_updated_on>2017-01-25 22:56:54</sys_updated_on>
+        <sys_updated_on>2017-04-05 19:43:12</sys_updated_on>
     </sys_user_role>
 </record_update>
diff --git a/update/sys_wizard_answer_001e93609f213200bde5f79ff57fcf3a.xml b/update/sys_wizard_answer_001e93609f213200bde5f79ff57fcf3a.xml
new file mode 100644
index 0000000000..2358d0219c
--- /dev/null
+++ b/update/sys_wizard_answer_001e93609f213200bde5f79ff57fcf3a.xml
@@ -0,0 +1,31 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_wizard_answer">
+    <sys_wizard_answer action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <answer>NeedIt</answer>
+        <button_label/>
+        <dependent_value/>
+        <element/>
+        <name>NeedIt</name>
+        <next_question/>
+        <order>100</order>
+        <payload_name/>
+        <question display_value="Task" name="Task">e2e584791bf100108d03631abc4bcb57</question>
+        <roles/>
+        <script/>
+        <sys_class_name>sys_wizard_answer</sys_class_name>
+        <sys_created_by>system</sys_created_by>
+        <sys_created_on>2017-03-14 01:04:02</sys_created_on>
+        <sys_id>001e93609f213200bde5f79ff57fcf3a</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>NeedIt</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_wizard_answer_001e93609f213200bde5f79ff57fcf3a</sys_update_name>
+        <sys_updated_by>system</sys_updated_by>
+        <sys_updated_on>2017-03-14 01:04:02</sys_updated_on>
+        <table/>
+        <target_url>x_58872_needit_needit.do</target_url>
+        <type>1</type>
+    </sys_wizard_answer>
+</record_update>
diff --git a/update/sys_wizard_answer_048aa8c70f8672000d030dbce1050e50.xml b/update/sys_wizard_answer_048aa8c70f8672000d030dbce1050e50.xml
new file mode 100644
index 0000000000..a42ea015bc
--- /dev/null
+++ b/update/sys_wizard_answer_048aa8c70f8672000d030dbce1050e50.xml
@@ -0,0 +1,31 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_wizard_answer">
+    <sys_wizard_answer action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <answer>NeedIt</answer>
+        <button_label/>
+        <dependent_value/>
+        <element/>
+        <name>NeedIt</name>
+        <next_question/>
+        <order>100</order>
+        <payload_name/>
+        <question display_value="Task" name="Task">e2e584791bf100108d03631abc4bcb57</question>
+        <roles/>
+        <script/>
+        <sys_class_name>sys_wizard_answer</sys_class_name>
+        <sys_created_by>system</sys_created_by>
+        <sys_created_on>2017-04-15 02:55:44</sys_created_on>
+        <sys_id>048aa8c70f8672000d030dbce1050e50</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>NeedIt</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_wizard_answer_048aa8c70f8672000d030dbce1050e50</sys_update_name>
+        <sys_updated_by>system</sys_updated_by>
+        <sys_updated_on>2017-04-15 02:55:44</sys_updated_on>
+        <table/>
+        <target_url>x_58872_needit_needit.do</target_url>
+        <type>1</type>
+    </sys_wizard_answer>
+</record_update>
diff --git a/update/sys_wizard_answer_06d46fff0fceb2000d030dbce1050e84.xml b/update/sys_wizard_answer_06d46fff0fceb2000d030dbce1050e84.xml
new file mode 100644
index 0000000000..d04c382b88
--- /dev/null
+++ b/update/sys_wizard_answer_06d46fff0fceb2000d030dbce1050e84.xml
@@ -0,0 +1,31 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_wizard_answer">
+    <sys_wizard_answer action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <answer>NeedIt Task</answer>
+        <button_label/>
+        <dependent_value/>
+        <element/>
+        <name>NeedIt Task</name>
+        <next_question/>
+        <order>100</order>
+        <payload_name/>
+        <question display_value="Task" name="Task">e2e584791bf100108d03631abc4bcb57</question>
+        <roles/>
+        <script/>
+        <sys_class_name>sys_wizard_answer</sys_class_name>
+        <sys_created_by>system</sys_created_by>
+        <sys_created_on>2017-04-18 00:25:19</sys_created_on>
+        <sys_id>06d46fff0fceb2000d030dbce1050e84</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>NeedIt Task</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_wizard_answer_06d46fff0fceb2000d030dbce1050e84</sys_update_name>
+        <sys_updated_by>system</sys_updated_by>
+        <sys_updated_on>2017-04-18 00:25:19</sys_updated_on>
+        <table/>
+        <target_url>x_58872_needit_needit_task.do</target_url>
+        <type>1</type>
+    </sys_wizard_answer>
+</record_update>
diff --git a/update/sys_wizard_answer_1a60c5e5dbaf5b009d7831d0ef961934.xml b/update/sys_wizard_answer_1a60c5e5dbaf5b009d7831d0ef961934.xml
new file mode 100644
index 0000000000..f951300b2c
--- /dev/null
+++ b/update/sys_wizard_answer_1a60c5e5dbaf5b009d7831d0ef961934.xml
@@ -0,0 +1,31 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_wizard_answer">
+    <sys_wizard_answer action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <answer>NeedIt Task</answer>
+        <button_label/>
+        <dependent_value/>
+        <element/>
+        <name>NeedIt Task</name>
+        <next_question/>
+        <order>100</order>
+        <payload_name/>
+        <question display_value="Task" name="Task">e2e584791bf100108d03631abc4bcb57</question>
+        <roles/>
+        <script/>
+        <sys_class_name>sys_wizard_answer</sys_class_name>
+        <sys_created_by>system</sys_created_by>
+        <sys_created_on>2018-07-26 18:37:04</sys_created_on>
+        <sys_id>1a60c5e5dbaf5b009d7831d0ef961934</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>NeedIt Task</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_wizard_answer_1a60c5e5dbaf5b009d7831d0ef961934</sys_update_name>
+        <sys_updated_by>system</sys_updated_by>
+        <sys_updated_on>2018-07-26 18:37:04</sys_updated_on>
+        <table/>
+        <target_url>x_58872_needit_needit_task.do</target_url>
+        <type>1</type>
+    </sys_wizard_answer>
+</record_update>
diff --git a/update/sys_wizard_answer_381b94784f6e3200018eb3728110c779.xml b/update/sys_wizard_answer_381b94784f6e3200018eb3728110c779.xml
new file mode 100644
index 0000000000..50e0415497
--- /dev/null
+++ b/update/sys_wizard_answer_381b94784f6e3200018eb3728110c779.xml
@@ -0,0 +1,31 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_wizard_answer">
+    <sys_wizard_answer action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <answer>NeedIt Task</answer>
+        <button_label/>
+        <dependent_value/>
+        <element/>
+        <name>NeedIt Task</name>
+        <next_question/>
+        <order>100</order>
+        <payload_name/>
+        <question display_value="Task" name="Task">e2e584791bf100108d03631abc4bcb57</question>
+        <roles/>
+        <script/>
+        <sys_class_name>sys_wizard_answer</sys_class_name>
+        <sys_created_by>system</sys_created_by>
+        <sys_created_on>2017-05-02 22:33:24</sys_created_on>
+        <sys_id>381b94784f6e3200018eb3728110c779</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>NeedIt Task</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_wizard_answer_381b94784f6e3200018eb3728110c779</sys_update_name>
+        <sys_updated_by>system</sys_updated_by>
+        <sys_updated_on>2017-05-02 22:33:24</sys_updated_on>
+        <table/>
+        <target_url>x_58872_needit_needit_task.do</target_url>
+        <type>1</type>
+    </sys_wizard_answer>
+</record_update>
diff --git a/update/sys_wizard_answer_3c31f84c0f0232000d030dbce1050eb1.xml b/update/sys_wizard_answer_3c31f84c0f0232000d030dbce1050eb1.xml
new file mode 100644
index 0000000000..0f56a2c519
--- /dev/null
+++ b/update/sys_wizard_answer_3c31f84c0f0232000d030dbce1050eb1.xml
@@ -0,0 +1,31 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_wizard_answer">
+    <sys_wizard_answer action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <answer>NeedIt Task</answer>
+        <button_label/>
+        <dependent_value/>
+        <element/>
+        <name>NeedIt Task</name>
+        <next_question/>
+        <order>100</order>
+        <payload_name/>
+        <question display_value="Task" name="Task">e2e584791bf100108d03631abc4bcb57</question>
+        <roles/>
+        <script/>
+        <sys_class_name>sys_wizard_answer</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-04-05 19:43:13</sys_created_on>
+        <sys_id>3c31f84c0f0232000d030dbce1050eb1</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>NeedIt Task</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_wizard_answer_3c31f84c0f0232000d030dbce1050eb1</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-04-05 19:43:13</sys_updated_on>
+        <table/>
+        <target_url>x_58872_needit_needit_task.do</target_url>
+        <type>1</type>
+    </sys_wizard_answer>
+</record_update>
diff --git a/update/sys_wizard_answer_3e0d050d4fa67200018eb3728110c7df.xml b/update/sys_wizard_answer_3e0d050d4fa67200018eb3728110c7df.xml
new file mode 100644
index 0000000000..5ff5f776ad
--- /dev/null
+++ b/update/sys_wizard_answer_3e0d050d4fa67200018eb3728110c7df.xml
@@ -0,0 +1,31 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_wizard_answer">
+    <sys_wizard_answer action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <answer>NeedIt</answer>
+        <button_label/>
+        <dependent_value/>
+        <element/>
+        <name>NeedIt</name>
+        <next_question/>
+        <order>100</order>
+        <payload_name/>
+        <question display_value="Task" name="Task">e2e584791bf100108d03631abc4bcb57</question>
+        <roles/>
+        <script/>
+        <sys_class_name>sys_wizard_answer</sys_class_name>
+        <sys_created_by>system</sys_created_by>
+        <sys_created_on>2017-05-03 20:50:12</sys_created_on>
+        <sys_id>3e0d050d4fa67200018eb3728110c7df</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>NeedIt</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_wizard_answer_3e0d050d4fa67200018eb3728110c7df</sys_update_name>
+        <sys_updated_by>system</sys_updated_by>
+        <sys_updated_on>2017-05-03 20:50:12</sys_updated_on>
+        <table/>
+        <target_url>x_58872_needit_needit.do</target_url>
+        <type>1</type>
+    </sys_wizard_answer>
+</record_update>
diff --git a/update/sys_wizard_answer_463c3ef20fc272000d030dbce1050e33.xml b/update/sys_wizard_answer_463c3ef20fc272000d030dbce1050e33.xml
new file mode 100644
index 0000000000..e71d5200eb
--- /dev/null
+++ b/update/sys_wizard_answer_463c3ef20fc272000d030dbce1050e33.xml
@@ -0,0 +1,31 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_wizard_answer">
+    <sys_wizard_answer action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <answer>NeedIt</answer>
+        <button_label/>
+        <dependent_value/>
+        <element/>
+        <name>NeedIt</name>
+        <next_question/>
+        <order>100</order>
+        <payload_name/>
+        <question display_value="Task" name="Task">e2e584791bf100108d03631abc4bcb57</question>
+        <roles/>
+        <script/>
+        <sys_class_name>sys_wizard_answer</sys_class_name>
+        <sys_created_by>system</sys_created_by>
+        <sys_created_on>2017-04-14 18:53:54</sys_created_on>
+        <sys_id>463c3ef20fc272000d030dbce1050e33</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>NeedIt</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_wizard_answer_463c3ef20fc272000d030dbce1050e33</sys_update_name>
+        <sys_updated_by>system</sys_updated_by>
+        <sys_updated_on>2017-04-14 18:53:54</sys_updated_on>
+        <table/>
+        <target_url>x_58872_needit_needit.do</target_url>
+        <type>1</type>
+    </sys_wizard_answer>
+</record_update>
diff --git a/update/sys_wizard_answer_477f15580f9af2000d030dbce1050efe.xml b/update/sys_wizard_answer_477f15580f9af2000d030dbce1050efe.xml
new file mode 100644
index 0000000000..e40b65e91d
--- /dev/null
+++ b/update/sys_wizard_answer_477f15580f9af2000d030dbce1050efe.xml
@@ -0,0 +1,31 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_wizard_answer">
+    <sys_wizard_answer action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <answer>NeedIt Task</answer>
+        <button_label/>
+        <dependent_value/>
+        <element/>
+        <name>NeedIt Task</name>
+        <next_question/>
+        <order>100</order>
+        <payload_name/>
+        <question display_value="Task" name="Task">e2e584791bf100108d03631abc4bcb57</question>
+        <roles/>
+        <script/>
+        <sys_class_name>sys_wizard_answer</sys_class_name>
+        <sys_created_by>system</sys_created_by>
+        <sys_created_on>2017-04-19 03:59:38</sys_created_on>
+        <sys_id>477f15580f9af2000d030dbce1050efe</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>NeedIt Task</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_wizard_answer_477f15580f9af2000d030dbce1050efe</sys_update_name>
+        <sys_updated_by>system</sys_updated_by>
+        <sys_updated_on>2017-04-19 03:59:38</sys_updated_on>
+        <table/>
+        <target_url>x_58872_needit_needit_task.do</target_url>
+        <type>1</type>
+    </sys_wizard_answer>
+</record_update>
diff --git a/update/sys_wizard_answer_5a2071604f1ff2004e584b8d0210c71d.xml b/update/sys_wizard_answer_5a2071604f1ff2004e584b8d0210c71d.xml
new file mode 100644
index 0000000000..a0bb3043ef
--- /dev/null
+++ b/update/sys_wizard_answer_5a2071604f1ff2004e584b8d0210c71d.xml
@@ -0,0 +1,31 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_wizard_answer">
+    <sys_wizard_answer action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <answer>NeedIt Task</answer>
+        <button_label/>
+        <dependent_value/>
+        <element/>
+        <name>NeedIt Task</name>
+        <next_question/>
+        <order>100</order>
+        <payload_name/>
+        <question display_value="Task" name="Task">e2e584791bf100108d03631abc4bcb57</question>
+        <roles/>
+        <script/>
+        <sys_class_name>sys_wizard_answer</sys_class_name>
+        <sys_created_by>system</sys_created_by>
+        <sys_created_on>2017-06-08 16:53:45</sys_created_on>
+        <sys_id>5a2071604f1ff2004e584b8d0210c71d</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>NeedIt Task</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_wizard_answer_5a2071604f1ff2004e584b8d0210c71d</sys_update_name>
+        <sys_updated_by>system</sys_updated_by>
+        <sys_updated_on>2017-06-08 16:53:45</sys_updated_on>
+        <table/>
+        <target_url>x_58872_needit_needit_task.do</target_url>
+        <type>1</type>
+    </sys_wizard_answer>
+</record_update>
diff --git a/update/sys_wizard_answer_5cba24080f0232000d030dbce1050e63.xml b/update/sys_wizard_answer_5cba24080f0232000d030dbce1050e63.xml
new file mode 100644
index 0000000000..87d55967f7
--- /dev/null
+++ b/update/sys_wizard_answer_5cba24080f0232000d030dbce1050e63.xml
@@ -0,0 +1,31 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_wizard_answer">
+    <sys_wizard_answer action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <answer>NeedIt</answer>
+        <button_label/>
+        <dependent_value/>
+        <element/>
+        <name>NeedIt</name>
+        <next_question/>
+        <order>100</order>
+        <payload_name/>
+        <question display_value="Task" name="Task">e2e584791bf100108d03631abc4bcb57</question>
+        <roles/>
+        <script/>
+        <sys_class_name>sys_wizard_answer</sys_class_name>
+        <sys_created_by>system</sys_created_by>
+        <sys_created_on>2017-04-05 19:14:48</sys_created_on>
+        <sys_id>5cba24080f0232000d030dbce1050e63</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>NeedIt</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_wizard_answer_5cba24080f0232000d030dbce1050e63</sys_update_name>
+        <sys_updated_by>system</sys_updated_by>
+        <sys_updated_on>2017-04-05 19:14:48</sys_updated_on>
+        <table/>
+        <target_url>x_58872_needit_needit.do</target_url>
+        <type>1</type>
+    </sys_wizard_answer>
+</record_update>
diff --git a/update/sys_wizard_answer_5f84d4999fa13200bde5f79ff57fcf76.xml b/update/sys_wizard_answer_5f84d4999fa13200bde5f79ff57fcf76.xml
new file mode 100644
index 0000000000..b01acd101e
--- /dev/null
+++ b/update/sys_wizard_answer_5f84d4999fa13200bde5f79ff57fcf76.xml
@@ -0,0 +1,31 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_wizard_answer">
+    <sys_wizard_answer action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <answer>NeedIt</answer>
+        <button_label/>
+        <dependent_value/>
+        <element/>
+        <name>NeedIt</name>
+        <next_question/>
+        <order>100</order>
+        <payload_name/>
+        <question display_value="Task" name="Task">e2e584791bf100108d03631abc4bcb57</question>
+        <roles/>
+        <script/>
+        <sys_class_name>sys_wizard_answer</sys_class_name>
+        <sys_created_by>system</sys_created_by>
+        <sys_created_on>2017-03-15 18:19:04</sys_created_on>
+        <sys_id>5f84d4999fa13200bde5f79ff57fcf76</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>NeedIt</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_wizard_answer_5f84d4999fa13200bde5f79ff57fcf76</sys_update_name>
+        <sys_updated_by>system</sys_updated_by>
+        <sys_updated_on>2017-03-15 18:19:04</sys_updated_on>
+        <table/>
+        <target_url>x_58872_needit_needit.do</target_url>
+        <type>1</type>
+    </sys_wizard_answer>
+</record_update>
diff --git a/update/sys_wizard_answer_620d050d4fa67200018eb3728110c7b1.xml b/update/sys_wizard_answer_620d050d4fa67200018eb3728110c7b1.xml
new file mode 100644
index 0000000000..7a0715f6e4
--- /dev/null
+++ b/update/sys_wizard_answer_620d050d4fa67200018eb3728110c7b1.xml
@@ -0,0 +1,31 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_wizard_answer">
+    <sys_wizard_answer action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <answer>NeedIt Task</answer>
+        <button_label/>
+        <dependent_value/>
+        <element/>
+        <name>NeedIt Task</name>
+        <next_question/>
+        <order>100</order>
+        <payload_name/>
+        <question display_value="Task" name="Task">e2e584791bf100108d03631abc4bcb57</question>
+        <roles/>
+        <script/>
+        <sys_class_name>sys_wizard_answer</sys_class_name>
+        <sys_created_by>system</sys_created_by>
+        <sys_created_on>2017-05-03 20:50:11</sys_created_on>
+        <sys_id>620d050d4fa67200018eb3728110c7b1</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>NeedIt Task</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_wizard_answer_620d050d4fa67200018eb3728110c7b1</sys_update_name>
+        <sys_updated_by>system</sys_updated_by>
+        <sys_updated_on>2017-05-03 20:50:11</sys_updated_on>
+        <table/>
+        <target_url>x_58872_needit_needit_task.do</target_url>
+        <type>1</type>
+    </sys_wizard_answer>
+</record_update>
diff --git a/update/sys_wizard_answer_679451100f9af2000d030dbce1050e2f.xml b/update/sys_wizard_answer_679451100f9af2000d030dbce1050e2f.xml
new file mode 100644
index 0000000000..a6c6b9a479
--- /dev/null
+++ b/update/sys_wizard_answer_679451100f9af2000d030dbce1050e2f.xml
@@ -0,0 +1,31 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_wizard_answer">
+    <sys_wizard_answer action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <answer>NeedIt</answer>
+        <button_label/>
+        <dependent_value/>
+        <element/>
+        <name>NeedIt</name>
+        <next_question/>
+        <order>100</order>
+        <payload_name/>
+        <question display_value="Task" name="Task">e2e584791bf100108d03631abc4bcb57</question>
+        <roles/>
+        <script/>
+        <sys_class_name>sys_wizard_answer</sys_class_name>
+        <sys_created_by>system</sys_created_by>
+        <sys_created_on>2017-04-19 03:12:09</sys_created_on>
+        <sys_id>679451100f9af2000d030dbce1050e2f</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>NeedIt</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_wizard_answer_679451100f9af2000d030dbce1050e2f</sys_update_name>
+        <sys_updated_by>system</sys_updated_by>
+        <sys_updated_on>2017-04-19 03:12:09</sys_updated_on>
+        <table/>
+        <target_url>x_58872_needit_needit.do</target_url>
+        <type>1</type>
+    </sys_wizard_answer>
+</record_update>
diff --git a/update/sys_wizard_answer_70a317c61bf40010411dea8bbc4bcb2f.xml b/update/sys_wizard_answer_70a317c61bf40010411dea8bbc4bcb2f.xml
new file mode 100644
index 0000000000..f5d73a50aa
--- /dev/null
+++ b/update/sys_wizard_answer_70a317c61bf40010411dea8bbc4bcb2f.xml
@@ -0,0 +1,31 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_wizard_answer">
+    <sys_wizard_answer action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <answer>NeedIt Task</answer>
+        <button_label/>
+        <dependent_value/>
+        <element/>
+        <name>NeedIt Task</name>
+        <next_question/>
+        <order>100</order>
+        <payload_name/>
+        <question display_value="Task" name="Task">e2e584791bf100108d03631abc4bcb57</question>
+        <roles/>
+        <script/>
+        <sys_class_name>sys_wizard_answer</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2019-10-31 14:18:03</sys_created_on>
+        <sys_id>70a317c61bf40010411dea8bbc4bcb2f</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>NeedIt Task</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_wizard_answer_70a317c61bf40010411dea8bbc4bcb2f</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2019-10-31 14:18:03</sys_updated_on>
+        <table/>
+        <target_url>x_58872_needit_needit_task.do</target_url>
+        <type>1</type>
+    </sys_wizard_answer>
+</record_update>
diff --git a/update/sys_wizard_answer_738959549f013200bde5f79ff57fcf8c.xml b/update/sys_wizard_answer_738959549f013200bde5f79ff57fcf8c.xml
new file mode 100644
index 0000000000..cc61164b99
--- /dev/null
+++ b/update/sys_wizard_answer_738959549f013200bde5f79ff57fcf8c.xml
@@ -0,0 +1,31 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_wizard_answer">
+    <sys_wizard_answer action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <answer>NeedIt</answer>
+        <button_label/>
+        <dependent_value/>
+        <element/>
+        <name>NeedIt</name>
+        <next_question/>
+        <order>100</order>
+        <payload_name/>
+        <question display_value="Task" name="Task">e2e584791bf100108d03631abc4bcb57</question>
+        <roles/>
+        <script/>
+        <sys_class_name>sys_wizard_answer</sys_class_name>
+        <sys_created_by>system</sys_created_by>
+        <sys_created_on>2017-02-16 00:15:15</sys_created_on>
+        <sys_id>738959549f013200bde5f79ff57fcf8c</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>NeedIt</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_wizard_answer_738959549f013200bde5f79ff57fcf8c</sys_update_name>
+        <sys_updated_by>system</sys_updated_by>
+        <sys_updated_on>2017-02-16 00:15:15</sys_updated_on>
+        <table/>
+        <target_url>x_58872_needit_needit.do</target_url>
+        <type>1</type>
+    </sys_wizard_answer>
+</record_update>
diff --git a/update/sys_wizard_answer_753b421b9f913200bde5f79ff57fcf2d.xml b/update/sys_wizard_answer_753b421b9f913200bde5f79ff57fcf2d.xml
new file mode 100644
index 0000000000..7acb87f3da
--- /dev/null
+++ b/update/sys_wizard_answer_753b421b9f913200bde5f79ff57fcf2d.xml
@@ -0,0 +1,31 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_wizard_answer">
+    <sys_wizard_answer action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <answer>NeedIt</answer>
+        <button_label/>
+        <dependent_value/>
+        <element/>
+        <name>NeedIt</name>
+        <next_question/>
+        <order>100</order>
+        <payload_name/>
+        <question display_value="Task" name="Task">e2e584791bf100108d03631abc4bcb57</question>
+        <roles/>
+        <script/>
+        <sys_class_name>sys_wizard_answer</sys_class_name>
+        <sys_created_by>system</sys_created_by>
+        <sys_created_on>2017-03-09 21:49:40</sys_created_on>
+        <sys_id>753b421b9f913200bde5f79ff57fcf2d</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>NeedIt</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_wizard_answer_753b421b9f913200bde5f79ff57fcf2d</sys_update_name>
+        <sys_updated_by>system</sys_updated_by>
+        <sys_updated_on>2017-03-09 21:49:40</sys_updated_on>
+        <table/>
+        <target_url>x_58872_needit_needit.do</target_url>
+        <type>1</type>
+    </sys_wizard_answer>
+</record_update>
diff --git a/update/sys_wizard_answer_757a14b54f713200cb281b818110c7f8.xml b/update/sys_wizard_answer_757a14b54f713200cb281b818110c7f8.xml
new file mode 100644
index 0000000000..f6cbfa7e38
--- /dev/null
+++ b/update/sys_wizard_answer_757a14b54f713200cb281b818110c7f8.xml
@@ -0,0 +1,31 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_wizard_answer">
+    <sys_wizard_answer action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <answer>NeedIt</answer>
+        <button_label/>
+        <dependent_value/>
+        <element/>
+        <name>NeedIt</name>
+        <next_question/>
+        <order>100</order>
+        <payload_name/>
+        <question display_value="Task" name="Task">e2e584791bf100108d03631abc4bcb57</question>
+        <roles/>
+        <script/>
+        <sys_class_name>sys_wizard_answer</sys_class_name>
+        <sys_created_by>system</sys_created_by>
+        <sys_created_on>2017-03-29 18:17:34</sys_created_on>
+        <sys_id>757a14b54f713200cb281b818110c7f8</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>NeedIt</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_wizard_answer_757a14b54f713200cb281b818110c7f8</sys_update_name>
+        <sys_updated_by>system</sys_updated_by>
+        <sys_updated_on>2017-03-29 18:17:34</sys_updated_on>
+        <table/>
+        <target_url>x_58872_needit_needit.do</target_url>
+        <type>1</type>
+    </sys_wizard_answer>
+</record_update>
diff --git a/update/sys_wizard_answer_834c69cf9f113200bde5f79ff57fcfe2.xml b/update/sys_wizard_answer_834c69cf9f113200bde5f79ff57fcfe2.xml
new file mode 100644
index 0000000000..20a4f54728
--- /dev/null
+++ b/update/sys_wizard_answer_834c69cf9f113200bde5f79ff57fcfe2.xml
@@ -0,0 +1,31 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_wizard_answer">
+    <sys_wizard_answer action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <answer>NeedIt</answer>
+        <button_label/>
+        <dependent_value/>
+        <element/>
+        <name>NeedIt</name>
+        <next_question/>
+        <order>100</order>
+        <payload_name/>
+        <question display_value="Task" name="Task">e2e584791bf100108d03631abc4bcb57</question>
+        <roles/>
+        <script/>
+        <sys_class_name>sys_wizard_answer</sys_class_name>
+        <sys_created_by>system</sys_created_by>
+        <sys_created_on>2017-03-09 00:56:06</sys_created_on>
+        <sys_id>834c69cf9f113200bde5f79ff57fcfe2</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>NeedIt</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_wizard_answer_834c69cf9f113200bde5f79ff57fcfe2</sys_update_name>
+        <sys_updated_by>system</sys_updated_by>
+        <sys_updated_on>2017-03-09 00:56:06</sys_updated_on>
+        <table/>
+        <target_url>x_58872_needit_needit.do</target_url>
+        <type>1</type>
+    </sys_wizard_answer>
+</record_update>
diff --git a/update/sys_wizard_answer_8d923f244f113200cb281b818110c7be.xml b/update/sys_wizard_answer_8d923f244f113200cb281b818110c7be.xml
new file mode 100644
index 0000000000..639f25f4e4
--- /dev/null
+++ b/update/sys_wizard_answer_8d923f244f113200cb281b818110c7be.xml
@@ -0,0 +1,31 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_wizard_answer">
+    <sys_wizard_answer action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <answer>NeedIt</answer>
+        <button_label/>
+        <dependent_value/>
+        <element/>
+        <name>NeedIt</name>
+        <next_question/>
+        <order>100</order>
+        <payload_name/>
+        <question display_value="Task" name="Task">e2e584791bf100108d03631abc4bcb57</question>
+        <roles/>
+        <script/>
+        <sys_class_name>sys_wizard_answer</sys_class_name>
+        <sys_created_by>system</sys_created_by>
+        <sys_created_on>2017-03-01 16:17:59</sys_created_on>
+        <sys_id>8d923f244f113200cb281b818110c7be</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>NeedIt</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_wizard_answer_8d923f244f113200cb281b818110c7be</sys_update_name>
+        <sys_updated_by>system</sys_updated_by>
+        <sys_updated_on>2017-03-01 16:17:59</sys_updated_on>
+        <table/>
+        <target_url>x_58872_needit_needit.do</target_url>
+        <type>1</type>
+    </sys_wizard_answer>
+</record_update>
diff --git a/update/sys_wizard_answer_932d40b74ff93200cb281b818110c76e.xml b/update/sys_wizard_answer_932d40b74ff93200cb281b818110c76e.xml
new file mode 100644
index 0000000000..8527fcb126
--- /dev/null
+++ b/update/sys_wizard_answer_932d40b74ff93200cb281b818110c76e.xml
@@ -0,0 +1,31 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_wizard_answer">
+    <sys_wizard_answer action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <answer>NeedIt</answer>
+        <button_label/>
+        <dependent_value/>
+        <element/>
+        <name>NeedIt</name>
+        <next_question/>
+        <order>100</order>
+        <payload_name/>
+        <question display_value="Task" name="Task">e2e584791bf100108d03631abc4bcb57</question>
+        <roles/>
+        <script/>
+        <sys_class_name>sys_wizard_answer</sys_class_name>
+        <sys_created_by>system</sys_created_by>
+        <sys_created_on>2017-04-04 22:27:21</sys_created_on>
+        <sys_id>932d40b74ff93200cb281b818110c76e</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>NeedIt</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_wizard_answer_932d40b74ff93200cb281b818110c76e</sys_update_name>
+        <sys_updated_by>system</sys_updated_by>
+        <sys_updated_on>2017-04-04 22:27:21</sys_updated_on>
+        <table/>
+        <target_url>x_58872_needit_needit.do</target_url>
+        <type>1</type>
+    </sys_wizard_answer>
+</record_update>
diff --git a/update/sys_wizard_answer_952ee286dbfe33009d7831d0ef96199c.xml b/update/sys_wizard_answer_952ee286dbfe33009d7831d0ef96199c.xml
new file mode 100644
index 0000000000..cf70bdf68b
--- /dev/null
+++ b/update/sys_wizard_answer_952ee286dbfe33009d7831d0ef96199c.xml
@@ -0,0 +1,31 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_wizard_answer">
+    <sys_wizard_answer action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <answer>NeedIt</answer>
+        <button_label/>
+        <dependent_value/>
+        <element/>
+        <name>NeedIt</name>
+        <next_question/>
+        <order>100</order>
+        <payload_name/>
+        <question display_value="Task" name="Task">e2e584791bf100108d03631abc4bcb57</question>
+        <roles/>
+        <script/>
+        <sys_class_name>sys_wizard_answer</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2019-07-24 01:28:40</sys_created_on>
+        <sys_id>952ee286dbfe33009d7831d0ef96199c</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>NeedIt</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_wizard_answer_952ee286dbfe33009d7831d0ef96199c</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2019-07-24 01:28:40</sys_updated_on>
+        <table/>
+        <target_url>x_58872_needit_needit.do</target_url>
+        <type>1</type>
+    </sys_wizard_answer>
+</record_update>
diff --git a/update/sys_wizard_answer_977f55580f9af2000d030dbce1050e2d.xml b/update/sys_wizard_answer_977f55580f9af2000d030dbce1050e2d.xml
new file mode 100644
index 0000000000..2650d648b7
--- /dev/null
+++ b/update/sys_wizard_answer_977f55580f9af2000d030dbce1050e2d.xml
@@ -0,0 +1,31 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_wizard_answer">
+    <sys_wizard_answer action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <answer>NeedIt</answer>
+        <button_label/>
+        <dependent_value/>
+        <element/>
+        <name>NeedIt</name>
+        <next_question/>
+        <order>100</order>
+        <payload_name/>
+        <question display_value="Task" name="Task">e2e584791bf100108d03631abc4bcb57</question>
+        <roles/>
+        <script/>
+        <sys_class_name>sys_wizard_answer</sys_class_name>
+        <sys_created_by>system</sys_created_by>
+        <sys_created_on>2017-04-19 03:59:39</sys_created_on>
+        <sys_id>977f55580f9af2000d030dbce1050e2d</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>NeedIt</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_wizard_answer_977f55580f9af2000d030dbce1050e2d</sys_update_name>
+        <sys_updated_by>system</sys_updated_by>
+        <sys_updated_on>2017-04-19 03:59:39</sys_updated_on>
+        <table/>
+        <target_url>x_58872_needit_needit.do</target_url>
+        <type>1</type>
+    </sys_wizard_answer>
+</record_update>
diff --git a/update/sys_wizard_answer_9f13a6f10f243200cd674f8ce1050e47.xml b/update/sys_wizard_answer_9f13a6f10f243200cd674f8ce1050e47.xml
new file mode 100644
index 0000000000..a9651354be
--- /dev/null
+++ b/update/sys_wizard_answer_9f13a6f10f243200cd674f8ce1050e47.xml
@@ -0,0 +1,31 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_wizard_answer">
+    <sys_wizard_answer action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <answer>NeedIt</answer>
+        <button_label/>
+        <dependent_value/>
+        <element/>
+        <name>NeedIt</name>
+        <next_question/>
+        <order>100</order>
+        <payload_name/>
+        <question display_value="Task" name="Task">e2e584791bf100108d03631abc4bcb57</question>
+        <roles/>
+        <script/>
+        <sys_class_name>sys_wizard_answer</sys_class_name>
+        <sys_created_by>system</sys_created_by>
+        <sys_created_on>2017-01-27 00:56:06</sys_created_on>
+        <sys_id>9f13a6f10f243200cd674f8ce1050e47</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>NeedIt</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_wizard_answer_9f13a6f10f243200cd674f8ce1050e47</sys_update_name>
+        <sys_updated_by>system</sys_updated_by>
+        <sys_updated_on>2017-01-27 00:56:06</sys_updated_on>
+        <table/>
+        <target_url>x_58872_needit_needit.do</target_url>
+        <type>1</type>
+    </sys_wizard_answer>
+</record_update>
diff --git a/update/sys_wizard_answer_9fab57fd1bbc001057217599cc4bcbbf.xml b/update/sys_wizard_answer_9fab57fd1bbc001057217599cc4bcbbf.xml
new file mode 100644
index 0000000000..ea2b757a7e
--- /dev/null
+++ b/update/sys_wizard_answer_9fab57fd1bbc001057217599cc4bcbbf.xml
@@ -0,0 +1,31 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_wizard_answer">
+    <sys_wizard_answer action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <answer>NeedIt</answer>
+        <button_label/>
+        <dependent_value/>
+        <element/>
+        <name>NeedIt</name>
+        <next_question/>
+        <order>100</order>
+        <payload_name/>
+        <question display_value="Task" name="Task">e2e584791bf100108d03631abc4bcb57</question>
+        <roles/>
+        <script/>
+        <sys_class_name>sys_wizard_answer</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2019-10-30 20:14:42</sys_created_on>
+        <sys_id>9fab57fd1bbc001057217599cc4bcbbf</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>NeedIt</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_wizard_answer_9fab57fd1bbc001057217599cc4bcbbf</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2019-10-30 20:14:42</sys_updated_on>
+        <table/>
+        <target_url>x_58872_needit_needit.do</target_url>
+        <type>1</type>
+    </sys_wizard_answer>
+</record_update>
diff --git a/update/sys_wizard_answer_a1e034951bea4410c6956356bd4bcbd0.xml b/update/sys_wizard_answer_a1e034951bea4410c6956356bd4bcbd0.xml
new file mode 100644
index 0000000000..d7a896fc5d
--- /dev/null
+++ b/update/sys_wizard_answer_a1e034951bea4410c6956356bd4bcbd0.xml
@@ -0,0 +1,31 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_wizard_answer">
+    <sys_wizard_answer action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <answer>NeedIt</answer>
+        <button_label/>
+        <dependent_value/>
+        <element/>
+        <name>NeedIt</name>
+        <next_question/>
+        <order>100</order>
+        <payload_name/>
+        <question display_value="Task" name="Task">e2e584791bf100108d03631abc4bcb57</question>
+        <roles/>
+        <script/>
+        <sys_class_name>sys_wizard_answer</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2020-01-23 18:21:28</sys_created_on>
+        <sys_id>a1e034951bea4410c6956356bd4bcbd0</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>NeedIt</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_wizard_answer_a1e034951bea4410c6956356bd4bcbd0</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2020-01-23 18:21:28</sys_updated_on>
+        <table/>
+        <target_url>x_58872_needit_needit.do</target_url>
+        <type>1</type>
+    </sys_wizard_answer>
+</record_update>
diff --git a/update/sys_wizard_answer_a3b95f250f8232000d030dbce1050e61.xml b/update/sys_wizard_answer_a3b95f250f8232000d030dbce1050e61.xml
new file mode 100644
index 0000000000..edc39f8fac
--- /dev/null
+++ b/update/sys_wizard_answer_a3b95f250f8232000d030dbce1050e61.xml
@@ -0,0 +1,31 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_wizard_answer">
+    <sys_wizard_answer action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <answer>NeedIt</answer>
+        <button_label/>
+        <dependent_value/>
+        <element/>
+        <name>NeedIt</name>
+        <next_question/>
+        <order>100</order>
+        <payload_name/>
+        <question display_value="Task" name="Task">e2e584791bf100108d03631abc4bcb57</question>
+        <roles/>
+        <script/>
+        <sys_class_name>sys_wizard_answer</sys_class_name>
+        <sys_created_by>system</sys_created_by>
+        <sys_created_on>2017-04-10 23:50:29</sys_created_on>
+        <sys_id>a3b95f250f8232000d030dbce1050e61</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>NeedIt</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_wizard_answer_a3b95f250f8232000d030dbce1050e61</sys_update_name>
+        <sys_updated_by>system</sys_updated_by>
+        <sys_updated_on>2017-04-10 23:50:29</sys_updated_on>
+        <table/>
+        <target_url>x_58872_needit_needit.do</target_url>
+        <type>1</type>
+    </sys_wizard_answer>
+</record_update>
diff --git a/update/sys_wizard_answer_a7b95f250f8232000d030dbce1050e32.xml b/update/sys_wizard_answer_a7b95f250f8232000d030dbce1050e32.xml
new file mode 100644
index 0000000000..eb99a63434
--- /dev/null
+++ b/update/sys_wizard_answer_a7b95f250f8232000d030dbce1050e32.xml
@@ -0,0 +1,31 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_wizard_answer">
+    <sys_wizard_answer action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <answer>NeedIt Task</answer>
+        <button_label/>
+        <dependent_value/>
+        <element/>
+        <name>NeedIt Task</name>
+        <next_question/>
+        <order>100</order>
+        <payload_name/>
+        <question display_value="Task" name="Task">e2e584791bf100108d03631abc4bcb57</question>
+        <roles/>
+        <script/>
+        <sys_class_name>sys_wizard_answer</sys_class_name>
+        <sys_created_by>system</sys_created_by>
+        <sys_created_on>2017-04-10 23:50:29</sys_created_on>
+        <sys_id>a7b95f250f8232000d030dbce1050e32</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>NeedIt Task</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_wizard_answer_a7b95f250f8232000d030dbce1050e32</sys_update_name>
+        <sys_updated_by>system</sys_updated_by>
+        <sys_updated_on>2017-04-10 23:50:29</sys_updated_on>
+        <table/>
+        <target_url>x_58872_needit_needit_task.do</target_url>
+        <type>1</type>
+    </sys_wizard_answer>
+</record_update>
diff --git a/update/sys_wizard_answer_b4971a7d0fe03200cd674f8ce1050e8a.xml b/update/sys_wizard_answer_b4971a7d0fe03200cd674f8ce1050e8a.xml
new file mode 100644
index 0000000000..20cd38675e
--- /dev/null
+++ b/update/sys_wizard_answer_b4971a7d0fe03200cd674f8ce1050e8a.xml
@@ -0,0 +1,31 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_wizard_answer">
+    <sys_wizard_answer action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <answer>NeedIt</answer>
+        <button_label/>
+        <dependent_value/>
+        <element/>
+        <name>NeedIt</name>
+        <next_question/>
+        <order>100</order>
+        <payload_name/>
+        <question display_value="Task" name="Task">e2e584791bf100108d03631abc4bcb57</question>
+        <roles/>
+        <script/>
+        <sys_class_name>sys_wizard_answer</sys_class_name>
+        <sys_created_by>system</sys_created_by>
+        <sys_created_on>2017-01-27 00:05:41</sys_created_on>
+        <sys_id>b4971a7d0fe03200cd674f8ce1050e8a</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>NeedIt</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_wizard_answer_b4971a7d0fe03200cd674f8ce1050e8a</sys_update_name>
+        <sys_updated_by>system</sys_updated_by>
+        <sys_updated_on>2017-01-27 00:05:41</sys_updated_on>
+        <table/>
+        <target_url>x_58872_needit_needit.do</target_url>
+        <type>1</type>
+    </sys_wizard_answer>
+</record_update>
diff --git a/update/sys_wizard_answer_bd3cfaf20fc272000d030dbce1050ef8.xml b/update/sys_wizard_answer_bd3cfaf20fc272000d030dbce1050ef8.xml
new file mode 100644
index 0000000000..e45bdde6ac
--- /dev/null
+++ b/update/sys_wizard_answer_bd3cfaf20fc272000d030dbce1050ef8.xml
@@ -0,0 +1,31 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_wizard_answer">
+    <sys_wizard_answer action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <answer>NeedIt Task</answer>
+        <button_label/>
+        <dependent_value/>
+        <element/>
+        <name>NeedIt Task</name>
+        <next_question/>
+        <order>100</order>
+        <payload_name/>
+        <question display_value="Task" name="Task">e2e584791bf100108d03631abc4bcb57</question>
+        <roles/>
+        <script/>
+        <sys_class_name>sys_wizard_answer</sys_class_name>
+        <sys_created_by>system</sys_created_by>
+        <sys_created_on>2017-04-14 18:53:54</sys_created_on>
+        <sys_id>bd3cfaf20fc272000d030dbce1050ef8</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>NeedIt Task</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_wizard_answer_bd3cfaf20fc272000d030dbce1050ef8</sys_update_name>
+        <sys_updated_by>system</sys_updated_by>
+        <sys_updated_on>2017-04-14 18:53:54</sys_updated_on>
+        <table/>
+        <target_url>x_58872_needit_needit_task.do</target_url>
+        <type>1</type>
+    </sys_wizard_answer>
+</record_update>
diff --git a/update/sys_wizard_answer_c48aa8c70f8672000d030dbce1050e21.xml b/update/sys_wizard_answer_c48aa8c70f8672000d030dbce1050e21.xml
new file mode 100644
index 0000000000..fb31d4b48c
--- /dev/null
+++ b/update/sys_wizard_answer_c48aa8c70f8672000d030dbce1050e21.xml
@@ -0,0 +1,31 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_wizard_answer">
+    <sys_wizard_answer action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <answer>NeedIt Task</answer>
+        <button_label/>
+        <dependent_value/>
+        <element/>
+        <name>NeedIt Task</name>
+        <next_question/>
+        <order>100</order>
+        <payload_name/>
+        <question display_value="Task" name="Task">e2e584791bf100108d03631abc4bcb57</question>
+        <roles/>
+        <script/>
+        <sys_class_name>sys_wizard_answer</sys_class_name>
+        <sys_created_by>system</sys_created_by>
+        <sys_created_on>2017-04-15 02:55:44</sys_created_on>
+        <sys_id>c48aa8c70f8672000d030dbce1050e21</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>NeedIt Task</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_wizard_answer_c48aa8c70f8672000d030dbce1050e21</sys_update_name>
+        <sys_updated_by>system</sys_updated_by>
+        <sys_updated_on>2017-04-15 02:55:44</sys_updated_on>
+        <table/>
+        <target_url>x_58872_needit_needit_task.do</target_url>
+        <type>1</type>
+    </sys_wizard_answer>
+</record_update>
diff --git a/update/sys_wizard_answer_c52ee286dbfe33009d7831d0ef961987.xml b/update/sys_wizard_answer_c52ee286dbfe33009d7831d0ef961987.xml
new file mode 100644
index 0000000000..587c95b068
--- /dev/null
+++ b/update/sys_wizard_answer_c52ee286dbfe33009d7831d0ef961987.xml
@@ -0,0 +1,31 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_wizard_answer">
+    <sys_wizard_answer action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <answer>NeedIt Task</answer>
+        <button_label/>
+        <dependent_value/>
+        <element/>
+        <name>NeedIt Task</name>
+        <next_question/>
+        <order>100</order>
+        <payload_name/>
+        <question display_value="Task" name="Task">e2e584791bf100108d03631abc4bcb57</question>
+        <roles/>
+        <script/>
+        <sys_class_name>sys_wizard_answer</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2019-07-24 01:28:39</sys_created_on>
+        <sys_id>c52ee286dbfe33009d7831d0ef961987</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>NeedIt Task</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_wizard_answer_c52ee286dbfe33009d7831d0ef961987</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2019-07-24 01:28:39</sys_updated_on>
+        <table/>
+        <target_url>x_58872_needit_needit_task.do</target_url>
+        <type>1</type>
+    </sys_wizard_answer>
+</record_update>
diff --git a/update/sys_wizard_answer_c6bb5d169f303200bde5f79ff57fcffc.xml b/update/sys_wizard_answer_c6bb5d169f303200bde5f79ff57fcffc.xml
new file mode 100644
index 0000000000..5b5bb9c74a
--- /dev/null
+++ b/update/sys_wizard_answer_c6bb5d169f303200bde5f79ff57fcffc.xml
@@ -0,0 +1,31 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_wizard_answer">
+    <sys_wizard_answer action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <answer>NeedIt</answer>
+        <button_label/>
+        <dependent_value/>
+        <element/>
+        <name>NeedIt</name>
+        <next_question/>
+        <order>100</order>
+        <payload_name/>
+        <question display_value="Task" name="Task">e2e584791bf100108d03631abc4bcb57</question>
+        <roles/>
+        <script/>
+        <sys_class_name>sys_wizard_answer</sys_class_name>
+        <sys_created_by>system</sys_created_by>
+        <sys_created_on>2017-02-09 19:16:50</sys_created_on>
+        <sys_id>c6bb5d169f303200bde5f79ff57fcffc</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>NeedIt</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_wizard_answer_c6bb5d169f303200bde5f79ff57fcffc</sys_update_name>
+        <sys_updated_by>system</sys_updated_by>
+        <sys_updated_on>2017-02-09 19:16:50</sys_updated_on>
+        <table/>
+        <target_url>x_58872_needit_needit.do</target_url>
+        <type>1</type>
+    </sys_wizard_answer>
+</record_update>
diff --git a/update/sys_wizard_answer_cbab57fd1bbc001057217599cc4bcb31.xml b/update/sys_wizard_answer_cbab57fd1bbc001057217599cc4bcb31.xml
new file mode 100644
index 0000000000..9611da394b
--- /dev/null
+++ b/update/sys_wizard_answer_cbab57fd1bbc001057217599cc4bcb31.xml
@@ -0,0 +1,31 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_wizard_answer">
+    <sys_wizard_answer action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <answer>NeedIt Task</answer>
+        <button_label/>
+        <dependent_value/>
+        <element/>
+        <name>NeedIt Task</name>
+        <next_question/>
+        <order>100</order>
+        <payload_name/>
+        <question display_value="Task" name="Task">e2e584791bf100108d03631abc4bcb57</question>
+        <roles/>
+        <script/>
+        <sys_class_name>sys_wizard_answer</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2019-10-30 20:14:41</sys_created_on>
+        <sys_id>cbab57fd1bbc001057217599cc4bcb31</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>NeedIt Task</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_wizard_answer_cbab57fd1bbc001057217599cc4bcb31</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2019-10-30 20:14:41</sys_updated_on>
+        <table/>
+        <target_url>x_58872_needit_needit_task.do</target_url>
+        <type>1</type>
+    </sys_wizard_answer>
+</record_update>
diff --git a/update/sys_wizard_answer_cd1b94784f6e3200018eb3728110c7a7.xml b/update/sys_wizard_answer_cd1b94784f6e3200018eb3728110c7a7.xml
new file mode 100644
index 0000000000..63e9f32e8a
--- /dev/null
+++ b/update/sys_wizard_answer_cd1b94784f6e3200018eb3728110c7a7.xml
@@ -0,0 +1,31 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_wizard_answer">
+    <sys_wizard_answer action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <answer>NeedIt</answer>
+        <button_label/>
+        <dependent_value/>
+        <element/>
+        <name>NeedIt</name>
+        <next_question/>
+        <order>100</order>
+        <payload_name/>
+        <question display_value="Task" name="Task">e2e584791bf100108d03631abc4bcb57</question>
+        <roles/>
+        <script/>
+        <sys_class_name>sys_wizard_answer</sys_class_name>
+        <sys_created_by>system</sys_created_by>
+        <sys_created_on>2017-05-02 22:33:25</sys_created_on>
+        <sys_id>cd1b94784f6e3200018eb3728110c7a7</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>NeedIt</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_wizard_answer_cd1b94784f6e3200018eb3728110c7a7</sys_update_name>
+        <sys_updated_by>system</sys_updated_by>
+        <sys_updated_on>2017-05-02 22:33:25</sys_updated_on>
+        <table/>
+        <target_url>x_58872_needit_needit.do</target_url>
+        <type>1</type>
+    </sys_wizard_answer>
+</record_update>
diff --git a/update/sys_wizard_answer_cda317c61bf40010411dea8bbc4bcb57.xml b/update/sys_wizard_answer_cda317c61bf40010411dea8bbc4bcb57.xml
new file mode 100644
index 0000000000..91e733dce6
--- /dev/null
+++ b/update/sys_wizard_answer_cda317c61bf40010411dea8bbc4bcb57.xml
@@ -0,0 +1,31 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_wizard_answer">
+    <sys_wizard_answer action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <answer>NeedIt</answer>
+        <button_label/>
+        <dependent_value/>
+        <element/>
+        <name>NeedIt</name>
+        <next_question/>
+        <order>100</order>
+        <payload_name/>
+        <question display_value="Task" name="Task">e2e584791bf100108d03631abc4bcb57</question>
+        <roles/>
+        <script/>
+        <sys_class_name>sys_wizard_answer</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2019-10-31 14:18:04</sys_created_on>
+        <sys_id>cda317c61bf40010411dea8bbc4bcb57</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>NeedIt</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_wizard_answer_cda317c61bf40010411dea8bbc4bcb57</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2019-10-31 14:18:04</sys_updated_on>
+        <table/>
+        <target_url>x_58872_needit_needit.do</target_url>
+        <type>1</type>
+    </sys_wizard_answer>
+</record_update>
diff --git a/update/sys_wizard_answer_d2d46fff0fceb2000d030dbce1050ebf.xml b/update/sys_wizard_answer_d2d46fff0fceb2000d030dbce1050ebf.xml
new file mode 100644
index 0000000000..93cae8b0e9
--- /dev/null
+++ b/update/sys_wizard_answer_d2d46fff0fceb2000d030dbce1050ebf.xml
@@ -0,0 +1,31 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_wizard_answer">
+    <sys_wizard_answer action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <answer>NeedIt</answer>
+        <button_label/>
+        <dependent_value/>
+        <element/>
+        <name>NeedIt</name>
+        <next_question/>
+        <order>100</order>
+        <payload_name/>
+        <question display_value="Task" name="Task">e2e584791bf100108d03631abc4bcb57</question>
+        <roles/>
+        <script/>
+        <sys_class_name>sys_wizard_answer</sys_class_name>
+        <sys_created_by>system</sys_created_by>
+        <sys_created_on>2017-04-18 00:25:20</sys_created_on>
+        <sys_id>d2d46fff0fceb2000d030dbce1050ebf</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>NeedIt</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_wizard_answer_d2d46fff0fceb2000d030dbce1050ebf</sys_update_name>
+        <sys_updated_by>system</sys_updated_by>
+        <sys_updated_on>2017-04-18 00:25:20</sys_updated_on>
+        <table/>
+        <target_url>x_58872_needit_needit.do</target_url>
+        <type>1</type>
+    </sys_wizard_answer>
+</record_update>
diff --git a/update/sys_wizard_answer_da2071604f1ff2004e584b8d0210c737.xml b/update/sys_wizard_answer_da2071604f1ff2004e584b8d0210c737.xml
new file mode 100644
index 0000000000..156849cfbd
--- /dev/null
+++ b/update/sys_wizard_answer_da2071604f1ff2004e584b8d0210c737.xml
@@ -0,0 +1,31 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_wizard_answer">
+    <sys_wizard_answer action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <answer>NeedIt</answer>
+        <button_label/>
+        <dependent_value/>
+        <element/>
+        <name>NeedIt</name>
+        <next_question/>
+        <order>100</order>
+        <payload_name/>
+        <question display_value="Task" name="Task">e2e584791bf100108d03631abc4bcb57</question>
+        <roles/>
+        <script/>
+        <sys_class_name>sys_wizard_answer</sys_class_name>
+        <sys_created_by>system</sys_created_by>
+        <sys_created_on>2017-06-08 16:53:45</sys_created_on>
+        <sys_id>da2071604f1ff2004e584b8d0210c737</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>NeedIt</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_wizard_answer_da2071604f1ff2004e584b8d0210c737</sys_update_name>
+        <sys_updated_by>system</sys_updated_by>
+        <sys_updated_on>2017-06-08 16:53:45</sys_updated_on>
+        <table/>
+        <target_url>x_58872_needit_needit.do</target_url>
+        <type>1</type>
+    </sys_wizard_answer>
+</record_update>
diff --git a/update/sys_wizard_answer_da3741b69f513200bde5f79ff57fcfaf.xml b/update/sys_wizard_answer_da3741b69f513200bde5f79ff57fcfaf.xml
new file mode 100644
index 0000000000..c9a8dd42e0
--- /dev/null
+++ b/update/sys_wizard_answer_da3741b69f513200bde5f79ff57fcfaf.xml
@@ -0,0 +1,31 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_wizard_answer">
+    <sys_wizard_answer action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <answer>NeedIt</answer>
+        <button_label/>
+        <dependent_value/>
+        <element/>
+        <name>NeedIt</name>
+        <next_question/>
+        <order>100</order>
+        <payload_name/>
+        <question display_value="Task" name="Task">e2e584791bf100108d03631abc4bcb57</question>
+        <roles/>
+        <script/>
+        <sys_class_name>sys_wizard_answer</sys_class_name>
+        <sys_created_by>system</sys_created_by>
+        <sys_created_on>2017-03-08 03:35:39</sys_created_on>
+        <sys_id>da3741b69f513200bde5f79ff57fcfaf</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>NeedIt</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_wizard_answer_da3741b69f513200bde5f79ff57fcfaf</sys_update_name>
+        <sys_updated_by>system</sys_updated_by>
+        <sys_updated_on>2017-03-08 03:35:39</sys_updated_on>
+        <table/>
+        <target_url>x_58872_needit_needit.do</target_url>
+        <type>1</type>
+    </sys_wizard_answer>
+</record_update>
diff --git a/update/sys_wizard_answer_da427f010fe83200cd674f8ce1050e7b.xml b/update/sys_wizard_answer_da427f010fe83200cd674f8ce1050e7b.xml
index 5a787ad62d..857d3d731c 100644
--- a/update/sys_wizard_answer_da427f010fe83200cd674f8ce1050e7b.xml
+++ b/update/sys_wizard_answer_da427f010fe83200cd674f8ce1050e7b.xml
@@ -1,5 +1,4 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update table="sys_wizard_answer">
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_wizard_answer">
     <sys_wizard_answer action="INSERT_OR_UPDATE">
         <active>true</active>
         <answer>NeedIt</answer>
@@ -10,19 +9,17 @@
         <next_question/>
         <order>100</order>
         <payload_name/>
-        <question display_value="Task" name="Task">5e75f0970f003200cd674f8ce1050eeb</question>
+        <question display_value="Task" name="Task">e2e584791bf100108d03631abc4bcb57</question>
         <roles/>
         <script/>
         <sys_class_name>sys_wizard_answer</sys_class_name>
         <sys_created_by>admin</sys_created_by>
         <sys_created_on>2017-01-24 22:46:34</sys_created_on>
-        <sys_customer_update>false</sys_customer_update>
         <sys_id>da427f010fe83200cd674f8ce1050e7b</sys_id>
         <sys_mod_count>0</sys_mod_count>
         <sys_name>NeedIt</sys_name>
         <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
         <sys_policy/>
-        <sys_replace_on_upgrade>false</sys_replace_on_upgrade>
         <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
         <sys_update_name>sys_wizard_answer_da427f010fe83200cd674f8ce1050e7b</sys_update_name>
         <sys_updated_by>admin</sys_updated_by>
diff --git a/update/sys_wizard_answer_dde034951bea4410c6956356bd4bcb98.xml b/update/sys_wizard_answer_dde034951bea4410c6956356bd4bcb98.xml
new file mode 100644
index 0000000000..a530fe4cf9
--- /dev/null
+++ b/update/sys_wizard_answer_dde034951bea4410c6956356bd4bcb98.xml
@@ -0,0 +1,31 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_wizard_answer">
+    <sys_wizard_answer action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <answer>NeedIt Task</answer>
+        <button_label/>
+        <dependent_value/>
+        <element/>
+        <name>NeedIt Task</name>
+        <next_question/>
+        <order>100</order>
+        <payload_name/>
+        <question display_value="Task" name="Task">e2e584791bf100108d03631abc4bcb57</question>
+        <roles/>
+        <script/>
+        <sys_class_name>sys_wizard_answer</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2020-01-23 18:21:27</sys_created_on>
+        <sys_id>dde034951bea4410c6956356bd4bcb98</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>NeedIt Task</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_wizard_answer_dde034951bea4410c6956356bd4bcb98</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2020-01-23 18:21:27</sys_updated_on>
+        <table/>
+        <target_url>x_58872_needit_needit_task.do</target_url>
+        <type>1</type>
+    </sys_wizard_answer>
+</record_update>
diff --git a/update/sys_wizard_answer_e39451100f9af2000d030dbce1050e00.xml b/update/sys_wizard_answer_e39451100f9af2000d030dbce1050e00.xml
new file mode 100644
index 0000000000..e69730f8d1
--- /dev/null
+++ b/update/sys_wizard_answer_e39451100f9af2000d030dbce1050e00.xml
@@ -0,0 +1,31 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_wizard_answer">
+    <sys_wizard_answer action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <answer>NeedIt Task</answer>
+        <button_label/>
+        <dependent_value/>
+        <element/>
+        <name>NeedIt Task</name>
+        <next_question/>
+        <order>100</order>
+        <payload_name/>
+        <question display_value="Task" name="Task">e2e584791bf100108d03631abc4bcb57</question>
+        <roles/>
+        <script/>
+        <sys_class_name>sys_wizard_answer</sys_class_name>
+        <sys_created_by>system</sys_created_by>
+        <sys_created_on>2017-04-19 03:12:09</sys_created_on>
+        <sys_id>e39451100f9af2000d030dbce1050e00</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>NeedIt Task</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_wizard_answer_e39451100f9af2000d030dbce1050e00</sys_update_name>
+        <sys_updated_by>system</sys_updated_by>
+        <sys_updated_on>2017-04-19 03:12:09</sys_updated_on>
+        <table/>
+        <target_url>x_58872_needit_needit_task.do</target_url>
+        <type>1</type>
+    </sys_wizard_answer>
+</record_update>
diff --git a/update/sys_wizard_answer_ea60c5e5dbaf5b009d7831d0ef961953.xml b/update/sys_wizard_answer_ea60c5e5dbaf5b009d7831d0ef961953.xml
new file mode 100644
index 0000000000..fc682903cd
--- /dev/null
+++ b/update/sys_wizard_answer_ea60c5e5dbaf5b009d7831d0ef961953.xml
@@ -0,0 +1,31 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_wizard_answer">
+    <sys_wizard_answer action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <answer>NeedIt</answer>
+        <button_label/>
+        <dependent_value/>
+        <element/>
+        <name>NeedIt</name>
+        <next_question/>
+        <order>100</order>
+        <payload_name/>
+        <question display_value="Task" name="Task">e2e584791bf100108d03631abc4bcb57</question>
+        <roles/>
+        <script/>
+        <sys_class_name>sys_wizard_answer</sys_class_name>
+        <sys_created_by>system</sys_created_by>
+        <sys_created_on>2018-07-26 18:37:04</sys_created_on>
+        <sys_id>ea60c5e5dbaf5b009d7831d0ef961953</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>NeedIt</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_wizard_answer_ea60c5e5dbaf5b009d7831d0ef961953</sys_update_name>
+        <sys_updated_by>system</sys_updated_by>
+        <sys_updated_on>2018-07-26 18:37:04</sys_updated_on>
+        <table/>
+        <target_url>x_58872_needit_needit.do</target_url>
+        <type>1</type>
+    </sys_wizard_answer>
+</record_update>
diff --git a/update/sys_wizard_answer_f0d84e219f653200bde5f79ff57fcf22.xml b/update/sys_wizard_answer_f0d84e219f653200bde5f79ff57fcf22.xml
new file mode 100644
index 0000000000..fdac835487
--- /dev/null
+++ b/update/sys_wizard_answer_f0d84e219f653200bde5f79ff57fcf22.xml
@@ -0,0 +1,31 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_wizard_answer">
+    <sys_wizard_answer action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <answer>NeedIt</answer>
+        <button_label/>
+        <dependent_value/>
+        <element/>
+        <name>NeedIt</name>
+        <next_question/>
+        <order>100</order>
+        <payload_name/>
+        <question display_value="Task" name="Task">e2e584791bf100108d03631abc4bcb57</question>
+        <roles/>
+        <script/>
+        <sys_class_name>sys_wizard_answer</sys_class_name>
+        <sys_created_by>system</sys_created_by>
+        <sys_created_on>2017-03-16 21:25:33</sys_created_on>
+        <sys_id>f0d84e219f653200bde5f79ff57fcf22</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>NeedIt</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sys_wizard_answer_f0d84e219f653200bde5f79ff57fcf22</sys_update_name>
+        <sys_updated_by>system</sys_updated_by>
+        <sys_updated_on>2017-03-16 21:25:33</sys_updated_on>
+        <table/>
+        <target_url>x_58872_needit_needit.do</target_url>
+        <type>1</type>
+    </sys_wizard_answer>
+</record_update>
diff --git a/update/sysauto_script_85eb1fa10f8232000d030dbce1050e8b.xml b/update/sysauto_script_85eb1fa10f8232000d030dbce1050e8b.xml
new file mode 100644
index 0000000000..dfb49edb65
--- /dev/null
+++ b/update/sysauto_script_85eb1fa10f8232000d030dbce1050e8b.xml
@@ -0,0 +1,52 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sysauto_script">
+    <sysauto_script action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <business_calendar/>
+        <condition/>
+        <conditional>false</conditional>
+        <entered_time/>
+        <name>Find NeedIt Tasks Due Soon</name>
+        <run_as display_value="System Administrator">6816f79cc0a8016401c5a33be04be441</run_as>
+        <run_as_tz/>
+        <run_dayofmonth>1</run_dayofmonth>
+        <run_dayofweek>1</run_dayofweek>
+        <run_period/>
+        <run_start>2017-04-10 23:59:53</run_start>
+        <run_time>1970-01-01 16:05:00</run_time>
+        <run_type>daily</run_type>
+        <script><![CDATA[// Get today's time and date
+var rightNow = new GlideDateTime();
+
+// Query the database for NeedIt Task records with Due date field values within
+// 24 hours from now.  Only return NeedIt Task records that do not have
+// a State field value of Closed Complete.
+var dueSoon = new GlideRecord('x_58872_needit_needit_task');
+dueSoon.addQuery('due_date','>=',rightNow);
+dueSoon.addQuery('due_date','<',gs.hoursAgo(-24));
+dueSoon.addQuery('state','!=',3);
+
+dueSoon.query();
+// Write a log message for each overdue NeedIt Task Record
+while(dueSoon.next()){
+	gs.info("NeedIt Task due soon record = " + dueSoon.number);
+	gs.eventQueue('x_58872_needit.dueSoonNeedItTasks',dueSoon,dueSoon.number,gs.getUserName());
+}
+
+
+]]></script>
+        <sys_class_name>sysauto_script</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-04-11 00:00:44</sys_created_on>
+        <sys_id>85eb1fa10f8232000d030dbce1050e8b</sys_id>
+        <sys_mod_count>3</sys_mod_count>
+        <sys_name>Find NeedIt Tasks Due Soon</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sysauto_script_85eb1fa10f8232000d030dbce1050e8b</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-04-11 01:26:22</sys_updated_on>
+        <time_zone/>
+        <upgrade_safe>false</upgrade_safe>
+    </sysauto_script>
+</record_update>
diff --git a/update/sysauto_script_95c0b68adbfe33009d7831d0ef9619e0.xml b/update/sysauto_script_95c0b68adbfe33009d7831d0ef9619e0.xml
new file mode 100644
index 0000000000..5021aae4a9
--- /dev/null
+++ b/update/sysauto_script_95c0b68adbfe33009d7831d0ef9619e0.xml
@@ -0,0 +1,101 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sysauto_script">
+    <sysauto_script action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <business_calendar/>
+        <condition/>
+        <conditional>false</conditional>
+        <entered_time/>
+        <name>Generate Random NeedIt Records</name>
+        <run_as display_value="System Administrator">6816f79cc0a8016401c5a33be04be441</run_as>
+        <run_as_tz/>
+        <run_dayofmonth>1</run_dayofmonth>
+        <run_dayofweek>1</run_dayofweek>
+        <run_period/>
+        <run_start>2019-07-24 01:40:08</run_start>
+        <run_time>1970-01-01 08:00:00</run_time>
+        <run_type>on_demand</run_type>
+        <script><![CDATA[//Number of NeedIt records to create
+var recordsToMake = 0;
+
+// Declare and initialize variables used in the script
+var genNIRec;
+var i;
+var tableName = "x_58872_needit_needit";
+var requestTypeArray = ["facilities", "hr", "legal"];
+var selectRequestType = "";
+var selectWhatNeeded = 3;
+var pickDate = 1;
+var requestedForArray = [{
+    "name": "Fred Luddy",
+    "email": "fred.luddy@example.com"
+}, {
+    "name": "Beth Anglin",
+    "email": "beth.anglin@example.com"
+}, {
+    "name": "System Administrator",
+    "email": "admin@example.com"
+}];
+var pickUser = 10;
+
+
+//For loop to create records
+for (i = 0; i < recordsToMake; i++) {
+
+    //Create an empty record for the NeedIt table
+    genNIRec = new GlideRecord(tableName);
+    genNIRec.newRecord();
+
+
+    //Select a random value from the requestType array and set the Request Type field value (choice)
+    selectRequestType = requestTypeArray[(Math.floor(Math.random() * 3))];
+    genNIRec.setValue("u_request_type", selectRequestType);
+
+
+    //Set the What needed field value (choice) from the Request Type and either 1 or 2
+    selectWhatNeeded = (Math.floor(Math.random() * 2) + 1);
+    genNIRec.setValue("u_what_needed", selectRequestType + selectWhatNeeded);
+
+    //Set the Short description field value (string)
+    genNIRec.setValue("short_description", "Automatically created NeedIt request: " + selectRequestType + ", " + selectRequestType + selectWhatNeeded);
+
+    //Set the When needed field value (date/time) to a date between six months from now and six months ago
+    var rightNow = new GlideDateTime();
+    pickDate = (Math.floor(Math.random() * 366) - 182);
+    rightNow.addDaysUTC(pickDate);
+    genNIRec.setValue("u_when_needed", rightNow.getDate());
+
+
+    //Set the Requested for field value (reference) by selecting a random user from requestedForArray.
+    //Also set the Requested for email field value (string).  The reference field cannot be set in a scoped app
+    //using the setValue method unless using the sys_id to set the field value.  To set by display name, use 
+    //the GlideElement setDisplayValue method.  gr.<field_name>.setDisplayValue(<value>). 
+    pickUser = (Math.floor(Math.random() * 3));
+    genNIRec.u_requested_for.setDisplayValue(requestedForArray[pickUser].name);
+    genNIRec.setValue("u_requested_for_email", requestedForArray[pickUser].email.toString());
+
+
+    //Set the Priority field value (choice) to a random value
+    genNIRec.setValue("priority", (Math.floor(Math.random() * 5) + 1));
+
+    //Set the State field value (choice) to Requested
+    genNIRec.setValue("state", 13);
+
+    //Insert the new NeedIt record into the table
+    genNIRec.insert();
+}]]></script>
+        <sys_class_name>sysauto_script</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2019-07-24 01:40:33</sys_created_on>
+        <sys_id>95c0b68adbfe33009d7831d0ef9619e0</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>Generate Random NeedIt Records</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sysauto_script_95c0b68adbfe33009d7831d0ef9619e0</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2019-07-24 01:40:33</sys_updated_on>
+        <time_zone/>
+        <upgrade_safe>false</upgrade_safe>
+    </sysauto_script>
+</record_update>
diff --git a/update/sysauto_script_9b4e55d40f9af2000d030dbce1050edd.xml b/update/sysauto_script_9b4e55d40f9af2000d030dbce1050edd.xml
new file mode 100644
index 0000000000..6a015c1dda
--- /dev/null
+++ b/update/sysauto_script_9b4e55d40f9af2000d030dbce1050edd.xml
@@ -0,0 +1,33 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sysauto_script">
+    <sysauto_script action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <business_calendar/>
+        <condition/>
+        <conditional>false</conditional>
+        <entered_time/>
+        <name>Make Long Overdue NeedIt Tasks Closed Incomplete</name>
+        <run_as display_value="System Administrator">6816f79cc0a8016401c5a33be04be441</run_as>
+        <run_as_tz/>
+        <run_dayofmonth>1</run_dayofmonth>
+        <run_dayofweek>1</run_dayofweek>
+        <run_period/>
+        <run_start>2017-04-19 03:54:27</run_start>
+        <run_time>1970-01-01 08:05:00</run_time>
+        <run_type>daily</run_type>
+        <script/>
+        <sys_class_name>sysauto_script</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-04-19 03:55:41</sys_created_on>
+        <sys_id>9b4e55d40f9af2000d030dbce1050edd</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>Make Long Overdue NeedIt Tasks Closed Incomplete</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sysauto_script_9b4e55d40f9af2000d030dbce1050edd</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-04-19 03:55:41</sys_updated_on>
+        <time_zone/>
+        <upgrade_safe>false</upgrade_safe>
+    </sysauto_script>
+</record_update>
diff --git a/update/sysauto_script_c38b1f650f8232000d030dbce1050e6b.xml b/update/sysauto_script_c38b1f650f8232000d030dbce1050e6b.xml
new file mode 100644
index 0000000000..0b7062c182
--- /dev/null
+++ b/update/sysauto_script_c38b1f650f8232000d030dbce1050e6b.xml
@@ -0,0 +1,53 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sysauto_script">
+    <sysauto_script action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <business_calendar/>
+        <condition/>
+        <conditional>false</conditional>
+        <entered_time/>
+        <name>Find Overdue NeedIt Tasks</name>
+        <run_as display_value="System Administrator">6816f79cc0a8016401c5a33be04be441</run_as>
+        <run_as_tz/>
+        <run_dayofmonth>1</run_dayofmonth>
+        <run_dayofweek>1</run_dayofweek>
+        <run_period/>
+        <run_start>2017-04-10 23:58:22</run_start>
+        <run_time>1970-01-01 16:00:00</run_time>
+        <run_type>daily</run_type>
+        <script><![CDATA[// Get today's time and date
+var rightNow = new GlideDateTime();
+
+// Query the database for NeedIt Task records with Due date field values older
+// then the current time.  Only return NeedIt Task records that do not have
+// a State field value of Closed Complete.
+var overdueNITasks = new GlideRecord('x_58872_needit_needit_task');
+overdueNITasks.addQuery('due_date','<=',rightNow);
+overdueNITasks.addQuery('state','!=',3);
+
+overdueNITasks.query();
+// Write a log message for each overdue NeedIt Task record
+// Generate an event for each overdue NeedIt Task record
+while(overdueNITasks.next()){
+	gs.info("Overdue NeedIt Task record = " + overdueNITasks.number);
+	gs.eventQueue('x_58872_needit.overdueNeedItTask',overdueNITasks,overdueNITasks.number,gs.getUserName());
+}
+
+
+
+]]></script>
+        <sys_class_name>sysauto_script</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-04-10 23:59:33</sys_created_on>
+        <sys_id>c38b1f650f8232000d030dbce1050e6b</sys_id>
+        <sys_mod_count>4</sys_mod_count>
+        <sys_name>Find Overdue NeedIt Tasks</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sysauto_script_c38b1f650f8232000d030dbce1050e6b</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-04-11 13:49:50</sys_updated_on>
+        <time_zone/>
+        <upgrade_safe>false</upgrade_safe>
+    </sysauto_script>
+</record_update>
diff --git a/update/sysevent_email_action_c003c7f60fc272000d030dbce1050e3b.xml b/update/sysevent_email_action_c003c7f60fc272000d030dbce1050e3b.xml
new file mode 100644
index 0000000000..42af45acc3
--- /dev/null
+++ b/update/sysevent_email_action_c003c7f60fc272000d030dbce1050e3b.xml
@@ -0,0 +1,80 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sysevent_email_action">
+    <sysevent_email_action action="INSERT_OR_UPDATE">
+        <action_insert>false</action_insert>
+        <action_update>false</action_update>
+        <active>true</active>
+        <advanced_condition/>
+        <affected_field_on_event/>
+        <category display_value="Uncategorized" name="Uncategorized">c97d83137f4432005f58108c3ffa917a</category>
+        <collection>x_58872_needit_needit_task</collection>
+        <condition/>
+        <content_type>text/html</content_type>
+        <default_interval/>
+        <description/>
+        <digest_from/>
+        <digest_html/>
+        <digest_reply_to/>
+        <digest_separator_html/>
+        <digest_separator_text/>
+        <digest_subject/>
+        <digest_template/>
+        <digest_text/>
+        <digestable>false</digestable>
+        <event_name>x_58872_needit.overdueNeedItTask</event_name>
+        <event_parm_1>false</event_parm_1>
+        <event_parm_2>false</event_parm_2>
+        <exclude_delegates>false</exclude_delegates>
+        <force_delivery>false</force_delivery>
+        <from/>
+        <generation_type>event</generation_type>
+        <importance/>
+        <include_attachments>false</include_attachments>
+        <item>event.parm1</item>
+        <item_table/>
+        <mandatory>false</mandatory>
+        <message/>
+        <message_html><![CDATA[<p>Dear ${assigned_to.first_name},</p>
+<p>An overdue&nbsp;NeedIt Task is assigned to you:</p>
+<p>Number: ${number}<br />Short description: ${short_description}</p>
+<p>Please complete this task as soon as possible.</p>
+<p>${mail_script:CountOverdueNeedItTasksAssignedTo}</p>
+<p>&nbsp;</p>
+<p>Click here to view the&nbsp;NeedIt Task record: ${URI_REF}</p>
+<p>${mailto:mailto.closeneedittask}</p>
+<p>&nbsp;</p>]]></message_html>
+        <message_list/>
+        <message_text/>
+        <name>Overdue NeedIt Task</name>
+        <omit_watermark>false</omit_watermark>
+        <order>100</order>
+        <push_message_only>false</push_message_only>
+        <recipient_fields>assigned_to</recipient_fields>
+        <recipient_groups/>
+        <recipient_users/>
+        <reply_to/>
+        <send_self>true</send_self>
+        <sms_alternate/>
+        <style/>
+        <subject>Overdue NeedIt Task: ${number}</subject>
+        <subscribable>false</subscribable>
+        <sys_class_name>sysevent_email_action</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-04-14 19:31:52</sys_created_on>
+        <sys_domain>global</sys_domain>
+        <sys_domain_path>/</sys_domain_path>
+        <sys_id>c003c7f60fc272000d030dbce1050e3b</sys_id>
+        <sys_mod_count>15</sys_mod_count>
+        <sys_name>Overdue NeedIt Task</sys_name>
+        <sys_overrides/>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sysevent_email_action_c003c7f60fc272000d030dbce1050e3b</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-06-08 16:55:11</sys_updated_on>
+        <sys_version>2</sys_version>
+        <template/>
+        <type>email</type>
+        <weight>0</weight>
+    </sysevent_email_action>
+</record_update>
diff --git a/update/sysevent_email_template_013f33fb0f02f2000d030dbce1050e61.xml b/update/sysevent_email_template_013f33fb0f02f2000d030dbce1050e61.xml
new file mode 100644
index 0000000000..40cb31738a
--- /dev/null
+++ b/update/sysevent_email_template_013f33fb0f02f2000d030dbce1050e61.xml
@@ -0,0 +1,26 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sysevent_email_template">
+    <sysevent_email_template action="INSERT_OR_UPDATE">
+        <collection>x_58872_needit_needit_task</collection>
+        <email_layout/>
+        <message/>
+        <message_html><![CDATA[<p>Click here to close&nbsp;NeedIt Task ${number}</p>]]></message_html>
+        <message_list/>
+        <message_text/>
+        <name>mailto.closeneedittask</name>
+        <sms_alternate/>
+        <subject>Re: ${number} - please close NeedIt Task</subject>
+        <sys_class_name>sysevent_email_template</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-04-18 02:21:33</sys_created_on>
+        <sys_id>013f33fb0f02f2000d030dbce1050e61</sys_id>
+        <sys_mod_count>1</sys_mod_count>
+        <sys_name>mailto.closeneedittask</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sysevent_email_template_013f33fb0f02f2000d030dbce1050e61</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-04-18 02:30:03</sys_updated_on>
+        <sys_version>2</sys_version>
+    </sysevent_email_template>
+</record_update>
diff --git a/update/sysevent_in_email_action_13ef3f3f0f02f2000d030dbce1050ef3.xml b/update/sysevent_in_email_action_13ef3f3f0f02f2000d030dbce1050ef3.xml
new file mode 100644
index 0000000000..b376c78ec3
--- /dev/null
+++ b/update/sysevent_in_email_action_13ef3f3f0f02f2000d030dbce1050ef3.xml
@@ -0,0 +1,40 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sysevent_in_email_action">
+    <sysevent_in_email_action action="INSERT_OR_UPDATE">
+        <action>record_action</action>
+        <active>true</active>
+        <assignment_operator/>
+        <condition_script>email.subject.toLowerCase().indexOf("please close needit task") &gt;= 0</condition_script>
+        <description/>
+        <event_name>email.read</event_name>
+        <filter_condition/>
+        <from/>
+        <name>Close NeedIt Task</name>
+        <order>100</order>
+        <reply_email/>
+        <required_roles/>
+        <script><![CDATA[(function runAction(/*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailClassifier*/ classifier) {
+
+	// Implement email action here
+
+})(current, event, email, logger, classifier);]]></script>
+        <stop_processing>false</stop_processing>
+        <sys_class_name>sysevent_in_email_action</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-04-18 02:25:49</sys_created_on>
+        <sys_domain>global</sys_domain>
+        <sys_domain_path>/</sys_domain_path>
+        <sys_id>13ef3f3f0f02f2000d030dbce1050ef3</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>Close NeedIt Task</sys_name>
+        <sys_overrides/>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sysevent_in_email_action_13ef3f3f0f02f2000d030dbce1050ef3</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-04-18 02:25:49</sys_updated_on>
+        <table>x_58872_needit_needit_task</table>
+        <template>state=3^EQ</template>
+        <type>reply</type>
+    </sysevent_in_email_action>
+</record_update>
diff --git a/update/sysevent_in_email_action_f80563330f02f2000d030dbce1050ee7.xml b/update/sysevent_in_email_action_f80563330f02f2000d030dbce1050ee7.xml
new file mode 100644
index 0000000000..39ca3c9143
--- /dev/null
+++ b/update/sysevent_in_email_action_f80563330f02f2000d030dbce1050ee7.xml
@@ -0,0 +1,47 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sysevent_in_email_action">
+    <sysevent_in_email_action action="INSERT_OR_UPDATE">
+        <action>record_action</action>
+        <active>true</active>
+        <assignment_operator/>
+        <condition_script>email.subject.toLowerCase().indexOf("overdue needit task") &gt;= 0</condition_script>
+        <description>This Inbound Action responds to replies to the Overdue NeedIt Task notification.   The reply is added to the NeedIt  Task record Work notes field.  </description>
+        <event_name>email.read</event_name>
+        <filter_condition/>
+        <from/>
+        <name>Update NeedIt Task on Reply</name>
+        <order>100</order>
+        <reply_email/>
+        <required_roles/>
+        <script><![CDATA[(function runAction(/*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailClassifier*/ classifier) {
+	
+	// Add the inbound email body to the NeedIt Task record Work notes field
+	// then update the record in the database
+	current.work_notes = email.body_text;
+	current.update();
+	
+})(current, event, email, logger, classifier);
+
+
+
+]]></script>
+        <stop_processing>true</stop_processing>
+        <sys_class_name>sysevent_in_email_action</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-04-18 00:37:20</sys_created_on>
+        <sys_domain>global</sys_domain>
+        <sys_domain_path>/</sys_domain_path>
+        <sys_id>f80563330f02f2000d030dbce1050ee7</sys_id>
+        <sys_mod_count>3</sys_mod_count>
+        <sys_name>Update NeedIt Task on Reply</sys_name>
+        <sys_overrides/>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sysevent_in_email_action_f80563330f02f2000d030dbce1050ee7</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-05-03 20:52:31</sys_updated_on>
+        <table>x_58872_needit_needit_task</table>
+        <template/>
+        <type>reply</type>
+    </sysevent_in_email_action>
+</record_update>
diff --git a/update/sysevent_register_003b6ba90f8232000d030dbce1050ecf.xml b/update/sysevent_register_003b6ba90f8232000d030dbce1050ecf.xml
new file mode 100644
index 0000000000..f64b79c20a
--- /dev/null
+++ b/update/sysevent_register_003b6ba90f8232000d030dbce1050ecf.xml
@@ -0,0 +1,23 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sysevent_register">
+    <sysevent_register action="INSERT_OR_UPDATE">
+        <caller_access/>
+        <description>This event is fired for each NeedIt Task record due in the next 24 hours</description>
+        <event_name>x_58872_needit.dueSoonNeedItTasks</event_name>
+        <fired_by>Scheduled Script Execution - Find NeedIt Tasks Due Soon</fired_by>
+        <queue/>
+        <suffix>dueSoonNeedItTasks</suffix>
+        <sys_class_name>sysevent_register</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-04-11 01:08:41</sys_created_on>
+        <sys_id>003b6ba90f8232000d030dbce1050ecf</sys_id>
+        <sys_mod_count>2</sys_mod_count>
+        <sys_name>x_58872_needit.dueSoonNeedItTasks</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sysevent_register_003b6ba90f8232000d030dbce1050ecf</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-04-11 13:54:31</sys_updated_on>
+        <table>x_58872_needit_needit_task</table>
+    </sysevent_register>
+</record_update>
diff --git a/update/sysevent_register_857c5fa50f8232000d030dbce1050e4b.xml b/update/sysevent_register_857c5fa50f8232000d030dbce1050e4b.xml
new file mode 100644
index 0000000000..951cef8b63
--- /dev/null
+++ b/update/sysevent_register_857c5fa50f8232000d030dbce1050e4b.xml
@@ -0,0 +1,23 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="sysevent_register">
+    <sysevent_register action="INSERT_OR_UPDATE">
+        <caller_access/>
+        <description>This event is fired for each overdue NeedIt Task record</description>
+        <event_name>x_58872_needit.overdueNeedItTask</event_name>
+        <fired_by>Scheduled Script Execution - Find Overdue NeedIt Tasks</fired_by>
+        <queue/>
+        <suffix>overdueNeedItTask</suffix>
+        <sys_class_name>sysevent_register</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-04-11 00:06:55</sys_created_on>
+        <sys_id>857c5fa50f8232000d030dbce1050e4b</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>x_58872_needit.overdueNeedItTask</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sysevent_register_857c5fa50f8232000d030dbce1050e4b</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-04-11 00:06:55</sys_updated_on>
+        <table>x_58872_needit_needit_task</table>
+    </sysevent_register>
+</record_update>
diff --git a/update/sysevent_script_action_702daba90f8232000d030dbce1050e4e.xml b/update/sysevent_script_action_702daba90f8232000d030dbce1050e4e.xml
new file mode 100644
index 0000000000..8de004aef5
--- /dev/null
+++ b/update/sysevent_script_action_702daba90f8232000d030dbce1050e4e.xml
@@ -0,0 +1,32 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sysevent_script_action">
+    <sysevent_script_action action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <condition_script/>
+        <description/>
+        <event_name>x_58872_needit.dueSoonNeedItTasks</event_name>
+        <name>Update Due Soon NeedIt Task Priority</name>
+        <order>100</order>
+        <script><![CDATA[// Set the record priority to 2 - High
+current.priority = 2;
+// Update the record in the database
+current.update();
+
+]]></script>
+        <synchronous>false</synchronous>
+        <sys_class_name>sysevent_script_action</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-04-11 01:17:26</sys_created_on>
+        <sys_domain>global</sys_domain>
+        <sys_domain_path>/</sys_domain_path>
+        <sys_id>702daba90f8232000d030dbce1050e4e</sys_id>
+        <sys_mod_count>1</sys_mod_count>
+        <sys_name>Update Due Soon NeedIt Task Priority</sys_name>
+        <sys_overrides/>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sysevent_script_action_702daba90f8232000d030dbce1050e4e</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-04-11 01:36:26</sys_updated_on>
+    </sysevent_script_action>
+</record_update>
diff --git a/update/sysevent_script_action_d0d66ba90f8232000d030dbce1050e7a.xml b/update/sysevent_script_action_d0d66ba90f8232000d030dbce1050e7a.xml
new file mode 100644
index 0000000000..c66c9fd2da
--- /dev/null
+++ b/update/sysevent_script_action_d0d66ba90f8232000d030dbce1050e7a.xml
@@ -0,0 +1,30 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sysevent_script_action">
+    <sysevent_script_action action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <condition_script/>
+        <description/>
+        <event_name>x_58872_needit.overdueNeedItTask</event_name>
+        <name>Update Overdue NeedIt Task Priority</name>
+        <order>100</order>
+        <script><![CDATA[// Set the record priority to 1 - Critical
+current.priority = 1;
+// Update the record in the database
+current.update();]]></script>
+        <synchronous>false</synchronous>
+        <sys_class_name>sysevent_script_action</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-04-11 00:48:20</sys_created_on>
+        <sys_domain>global</sys_domain>
+        <sys_domain_path>/</sys_domain_path>
+        <sys_id>d0d66ba90f8232000d030dbce1050e7a</sys_id>
+        <sys_mod_count>4</sys_mod_count>
+        <sys_name>Update Overdue NeedIt Task Priority</sys_name>
+        <sys_overrides/>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>sysevent_script_action_d0d66ba90f8232000d030dbce1050e7a</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-04-11 01:17:02</sys_updated_on>
+    </sysevent_script_action>
+</record_update>
diff --git a/update/topic_variable_190dfe8347003110dc5b1916926d43c6.xml b/update/topic_variable_190dfe8347003110dc5b1916926d43c6.xml
new file mode 100644
index 0000000000..01f6bbe36f
--- /dev/null
+++ b/update/topic_variable_190dfe8347003110dc5b1916926d43c6.xml
@@ -0,0 +1,85 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="topic_variable">
+    <topic_variable action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <array>false</array>
+        <attributes/>
+        <audit>false</audit>
+        <calculation><![CDATA[(function calculatedFieldValue(current) {
+
+	// Add your code here
+	return '';  // return the calculated value
+
+})(current);]]></calculation>
+        <choice/>
+        <choice_field/>
+        <choice_table/>
+        <column_label>User</column_label>
+        <comments/>
+        <create_roles/>
+        <default_value/>
+        <defaultsort/>
+        <delete_roles/>
+        <dependent/>
+        <dependent_on_field/>
+        <display>false</display>
+        <dynamic_creation>false</dynamic_creation>
+        <dynamic_creation_script/>
+        <dynamic_default_value/>
+        <dynamic_ref_qual/>
+        <element>user</element>
+        <element_reference>false</element_reference>
+        <foreign_database/>
+        <formula/>
+        <function_definition/>
+        <function_field>false</function_field>
+        <help/>
+        <hint/>
+        <internal_type display_value="Reference">reference</internal_type>
+        <label>User</label>
+        <limit/>
+        <mandatory>false</mandatory>
+        <max_length>32</max_length>
+        <model display_value="Submit a request">510dfe8347003110dc5b1916926d43c6</model>
+        <model_id>510dfe8347003110dc5b1916926d43c6</model_id>
+        <model_table/>
+        <name>var__m_topic_variable_510dfe8347003110dc5b1916926d43c6</name>
+        <next_element/>
+        <order>100</order>
+        <primary>false</primary>
+        <query_parameters/>
+        <read_only>false</read_only>
+        <read_roles/>
+        <reference display_value="" name="sys_user">sys_user</reference>
+        <reference_cascade_rule/>
+        <reference_floats>false</reference_floats>
+        <reference_key/>
+        <reference_qual/>
+        <reference_qual_condition/>
+        <reference_type/>
+        <spell_check>false</spell_check>
+        <staged>false</staged>
+        <sys_class_name>topic_variable</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2023-07-20 05:44:09</sys_created_on>
+        <sys_domain>global</sys_domain>
+        <sys_name>User</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>topic_variable_190dfe8347003110dc5b1916926d43c6</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2023-07-20 05:44:09</sys_updated_on>
+        <table_reference>false</table_reference>
+        <text_index>false</text_index>
+        <unique>false</unique>
+        <use_dependent_field>false</use_dependent_field>
+        <use_dynamic_default>false</use_dynamic_default>
+        <use_reference_qualifier>simple</use_reference_qualifier>
+        <virtual>false</virtual>
+        <virtual_type>script</virtual_type>
+        <widget/>
+        <write_roles/>
+        <xml_view>false</xml_view>
+    </topic_variable>
+    <sys_element_mapping action="delete_multiple" query="id=190dfe8347003110dc5b1916926d43c6"/>
+</record_update>
diff --git a/update/topic_variable_e0bc3e8347003110dc5b1916926d4388.xml b/update/topic_variable_e0bc3e8347003110dc5b1916926d4388.xml
new file mode 100644
index 0000000000..794ef8c30b
--- /dev/null
+++ b/update/topic_variable_e0bc3e8347003110dc5b1916926d4388.xml
@@ -0,0 +1,85 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="topic_variable">
+    <topic_variable action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <array>false</array>
+        <attributes/>
+        <audit>false</audit>
+        <calculation><![CDATA[(function calculatedFieldValue(current) {
+
+	// Add your code here
+	return '';  // return the calculated value
+
+})(current);]]></calculation>
+        <choice/>
+        <choice_field/>
+        <choice_table/>
+        <column_label>User</column_label>
+        <comments/>
+        <create_roles/>
+        <default_value/>
+        <defaultsort/>
+        <delete_roles/>
+        <dependent/>
+        <dependent_on_field/>
+        <display>false</display>
+        <dynamic_creation>false</dynamic_creation>
+        <dynamic_creation_script/>
+        <dynamic_default_value/>
+        <dynamic_ref_qual/>
+        <element>user</element>
+        <element_reference>false</element_reference>
+        <foreign_database/>
+        <formula/>
+        <function_definition/>
+        <function_field>false</function_field>
+        <help/>
+        <hint/>
+        <internal_type display_value="Reference">reference</internal_type>
+        <label>User</label>
+        <limit/>
+        <mandatory>false</mandatory>
+        <max_length>32</max_length>
+        <model display_value="Report IT Issue">64bc3e8347003110dc5b1916926d4386</model>
+        <model_id>64bc3e8347003110dc5b1916926d4386</model_id>
+        <model_table/>
+        <name>var__m_topic_variable_64bc3e8347003110dc5b1916926d4386</name>
+        <next_element/>
+        <order>100</order>
+        <primary>false</primary>
+        <query_parameters/>
+        <read_only>false</read_only>
+        <read_roles/>
+        <reference display_value="" name="sys_user">sys_user</reference>
+        <reference_cascade_rule/>
+        <reference_floats>false</reference_floats>
+        <reference_key/>
+        <reference_qual/>
+        <reference_qual_condition/>
+        <reference_type/>
+        <spell_check>false</spell_check>
+        <staged>false</staged>
+        <sys_class_name>topic_variable</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2023-07-20 05:42:44</sys_created_on>
+        <sys_domain>global</sys_domain>
+        <sys_name>User</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>topic_variable_e0bc3e8347003110dc5b1916926d4388</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2023-07-20 05:42:44</sys_updated_on>
+        <table_reference>false</table_reference>
+        <text_index>false</text_index>
+        <unique>false</unique>
+        <use_dependent_field>false</use_dependent_field>
+        <use_dynamic_default>false</use_dynamic_default>
+        <use_reference_qualifier>simple</use_reference_qualifier>
+        <virtual>false</virtual>
+        <virtual_type>script</virtual_type>
+        <widget/>
+        <write_roles/>
+        <xml_view>false</xml_view>
+    </topic_variable>
+    <sys_element_mapping action="delete_multiple" query="id=e0bc3e8347003110dc5b1916926d4388"/>
+</record_update>
diff --git a/update/ua_table_licensing_config_e73ef4e90fe07200cd674f8ce1050e7e.xml b/update/ua_table_licensing_config_91e034951bea4410c6956356bd4bcbaa.xml
similarity index 57%
rename from update/ua_table_licensing_config_e73ef4e90fe07200cd674f8ce1050e7e.xml
rename to update/ua_table_licensing_config_91e034951bea4410c6956356bd4bcbaa.xml
index 039d1e6542..a1b7e4c95a 100644
--- a/update/ua_table_licensing_config_e73ef4e90fe07200cd674f8ce1050e7e.xml
+++ b/update/ua_table_licensing_config_91e034951bea4410c6956356bd4bcbaa.xml
@@ -1,28 +1,25 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update table="ua_table_licensing_config">
+<?xml version="1.0" encoding="UTF-8"?><record_update table="ua_table_licensing_config">
     <ua_table_licensing_config action="INSERT_OR_UPDATE">
         <is_fulfillment>false</is_fulfillment>
         <license_condition/>
         <license_model>none</license_model>
         <license_roles/>
-        <name>x_58872_needit_does_not_extend</name>
+        <name>x_58872_needit_needit_task</name>
         <op_delete>true</op_delete>
         <op_insert>true</op_insert>
         <op_update>true</op_update>
         <owner_condition/>
         <sys_class_name>ua_table_licensing_config</sys_class_name>
         <sys_created_by>admin</sys_created_by>
-        <sys_created_on>2017-01-25 22:56:55</sys_created_on>
-        <sys_customer_update>true</sys_customer_update>
-        <sys_id>e73ef4e90fe07200cd674f8ce1050e7e</sys_id>
+        <sys_created_on>2017-04-05 19:43:13</sys_created_on>
+        <sys_id>91e034951bea4410c6956356bd4bcbaa</sys_id>
         <sys_mod_count>0</sys_mod_count>
-        <sys_name>x_58872_needit_does_not_extend</sys_name>
+        <sys_name>x_58872_needit_needit_task</sys_name>
         <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
         <sys_policy/>
-        <sys_replace_on_upgrade>false</sys_replace_on_upgrade>
         <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
-        <sys_update_name>ua_table_licensing_config_e73ef4e90fe07200cd674f8ce1050e7e</sys_update_name>
+        <sys_update_name>ua_table_licensing_config_91e034951bea4410c6956356bd4bcbaa</sys_update_name>
         <sys_updated_by>admin</sys_updated_by>
-        <sys_updated_on>2017-01-25 22:56:55</sys_updated_on>
+        <sys_updated_on>2017-04-05 19:43:13</sys_updated_on>
     </ua_table_licensing_config>
 </record_update>
diff --git a/update/ua_table_licensing_config_a9e034951bea4410c6956356bd4bcbcc.xml b/update/ua_table_licensing_config_a9e034951bea4410c6956356bd4bcbcc.xml
new file mode 100644
index 0000000000..c7d5b58047
--- /dev/null
+++ b/update/ua_table_licensing_config_a9e034951bea4410c6956356bd4bcbcc.xml
@@ -0,0 +1,25 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update table="ua_table_licensing_config">
+    <ua_table_licensing_config action="INSERT_OR_UPDATE">
+        <is_fulfillment>false</is_fulfillment>
+        <license_condition/>
+        <license_model>none</license_model>
+        <license_roles/>
+        <name>x_58872_needit_historic_</name>
+        <op_delete>true</op_delete>
+        <op_insert>true</op_insert>
+        <op_update>true</op_update>
+        <owner_condition/>
+        <sys_class_name>ua_table_licensing_config</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2017-03-29 19:59:32</sys_created_on>
+        <sys_id>a9e034951bea4410c6956356bd4bcbcc</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name>x_58872_needit_historic_</sys_name>
+        <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
+        <sys_update_name>ua_table_licensing_config_a9e034951bea4410c6956356bd4bcbcc</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2017-03-29 19:59:32</sys_updated_on>
+    </ua_table_licensing_config>
+</record_update>
diff --git a/update/ua_table_licensing_config_d2427f010fe83200cd674f8ce1050e85.xml b/update/ua_table_licensing_config_e1e034951bea4410c6956356bd4bcbe3.xml
similarity index 73%
rename from update/ua_table_licensing_config_d2427f010fe83200cd674f8ce1050e85.xml
rename to update/ua_table_licensing_config_e1e034951bea4410c6956356bd4bcbe3.xml
index 0418b3bef4..4571d690d9 100644
--- a/update/ua_table_licensing_config_d2427f010fe83200cd674f8ce1050e85.xml
+++ b/update/ua_table_licensing_config_e1e034951bea4410c6956356bd4bcbe3.xml
@@ -1,5 +1,4 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<record_update table="ua_table_licensing_config">
+<?xml version="1.0" encoding="UTF-8"?><record_update table="ua_table_licensing_config">
     <ua_table_licensing_config action="INSERT_OR_UPDATE">
         <is_fulfillment>false</is_fulfillment>
         <license_condition/>
@@ -13,15 +12,13 @@
         <sys_class_name>ua_table_licensing_config</sys_class_name>
         <sys_created_by>admin</sys_created_by>
         <sys_created_on>2017-01-24 22:46:35</sys_created_on>
-        <sys_customer_update>true</sys_customer_update>
-        <sys_id>d2427f010fe83200cd674f8ce1050e85</sys_id>
+        <sys_id>e1e034951bea4410c6956356bd4bcbe3</sys_id>
         <sys_mod_count>0</sys_mod_count>
         <sys_name>x_58872_needit_needit</sys_name>
         <sys_package display_value="NeedIt" source="x_58872_needit">6ead8e780f603200cd674f8ce1050ed1</sys_package>
         <sys_policy/>
-        <sys_replace_on_upgrade>false</sys_replace_on_upgrade>
         <sys_scope display_value="NeedIt">6ead8e780f603200cd674f8ce1050ed1</sys_scope>
-        <sys_update_name>ua_table_licensing_config_d2427f010fe83200cd674f8ce1050e85</sys_update_name>
+        <sys_update_name>ua_table_licensing_config_e1e034951bea4410c6956356bd4bcbe3</sys_update_name>
         <sys_updated_by>admin</sys_updated_by>
         <sys_updated_on>2017-01-24 22:46:35</sys_updated_on>
     </ua_table_licensing_config>