Licence Problem

[JGedmr]

Hello,

The license server is down for me and I have dropped back to 100 CCU! Please help.

Logs say Error code 401

[SmartFoxServer]

Hallo. We are sorry for the problem. We are working to fix it as soon as possible. Best regards, Paolo Bassino SmartFoxServer Team www.smartfoxserver.com

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Il giorno 10 nov 2024, alle ore 07:56, ED ***@***.***> ha scritto: Hello, The license server is down for me and I have dropped back to 100 CCU! Please help. Logs say Error code 401 — Reply to this email directly, view it on GitHub <#2>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AHLIZ527TCOA6SJ4FCN4LQTZ737RNAVCNFSM6AAAAABRP5CNHOVHI2DSMVQWIX3LMV43ASLTON2WKOZSGY2DMOJRHEZDONY>. You are receiving this because you are subscribed to this thread.

[SmartFoxServer]

Hello. We just completed the investigation of the issue which caused your license/s to be reverted to 100 CCU. In the next few days we will send a complete report on what happened and the actions we will put in place to avoid a similar problem to occur again in the future. For the time being, we are almost ready to go back to normal functioning of the SmartFoxServer licenses. If you restarted your SmartFoxServer instances in the last few hours, they are now running a temporary Unlimited CCU license without expiration date set. If not, you can restart your instance/s now (after reading below). The next steps are: 1) We scheduled a release of an updated version of our License Server on Monday 11/11/2024 at 10.30 UTC+1. This will make your normal licenses available again. This is not expected to cause issues to your SFS instances, which will keep running the temporary Unlimited license. In addition we will send an email one hour before the release and one immediately after to confirm that everything is working as expected. 2) If you don’t take actions, your SFS instance/s will keep running the temporary Unlimited license. You can now schedule a SFS instance restart whenever is best for your business. 3) After the restart, your SFS instances will be running your original licenses again, and everything will be back to normal operation. If you have questions on the described steps, please get back to us. Thank you. Best regards, Paolo Bassino SmartFoxServer Team www.smartfoxserver.com

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Il giorno 10 nov 2024, alle ore 08:54, SmartFoxServer Info ***@***.***> ha scritto: Hallo. We are sorry for the problem. We are working to fix it as soon as possible. Best regards, Paolo Bassino SmartFoxServer Team www.smartfoxserver.com > Il giorno 10 nov 2024, alle ore 07:56, ED ***@***.***> ha scritto: > > > Hello, > > The license server is down for me and I have dropped back to 100 CCU! Please help. > > Logs say Error code 401 > > — > Reply to this email directly, view it on GitHub <#2>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AHLIZ527TCOA6SJ4FCN4LQTZ737RNAVCNFSM6AAAAABRP5CNHOVHI2DSMVQWIX3LMV43ASLTON2WKOZSGY2DMOJRHEZDONY>. > You are receiving this because you are subscribed to this thread. >