diff --git a/src/main/java/dev/escalated/services/email/inbound/MailgunInboundParser.java b/src/main/java/dev/escalated/services/email/inbound/MailgunInboundParser.java
new file mode 100644
index 0000000..1ca930d
--- /dev/null
+++ b/src/main/java/dev/escalated/services/email/inbound/MailgunInboundParser.java
@@ -0,0 +1,135 @@
+package dev.escalated.services.email.inbound;
+
+import com.fasterxml.jackson.core.type.TypeReference;
+import com.fasterxml.jackson.databind.ObjectMapper;
+import java.util.ArrayList;
+import java.util.LinkedHashMap;
+import java.util.List;
+import java.util.Map;
+import org.springframework.stereotype.Component;
+
+/**
+ * Parses Mailgun's inbound webhook payload into an
+ * {@link InboundMessage}. Mailgun POSTs {@code multipart/form-data}
+ * with snake-case field names: {@code sender}, {@code recipient},
+ * {@code subject}, {@code body-plain}, {@code body-html},
+ * {@code Message-Id}, {@code In-Reply-To}, {@code References}, plus
+ * a JSON-encoded {@code attachments} field.
+ *
+ * <p>The Spring controller already ingests a
+ * {@code Map<String,Object>} from the webhook body, so this parser
+ * just reads from that map.
+ *
+ * <p>Mailgun hosts attachment content behind provider URLs (for
+ * large attachments); we carry the URL through in
+ * {@link InboundAttachment#downloadUrl} so a follow-up worker can
+ * fetch + persist out-of-band.
+ */
+@Component
+public class MailgunInboundParser implements InboundEmailParser {
+
+    private static final ObjectMapper MAPPER = new ObjectMapper();
+
+    @Override
+    public String name() {
+        return "mailgun";
+    }
+
+    @Override
+    public InboundMessage parse(Object rawPayload) {
+        @SuppressWarnings("unchecked")
+        Map<String, Object> payload = rawPayload instanceof Map<?, ?> m
+                ? (Map<String, Object>) m
+                : MAPPER.convertValue(rawPayload, new TypeReference<Map<String, Object>>() {});
+
+        String fromEmail = stringAt(payload, "sender");
+        if (fromEmail == null || fromEmail.isEmpty()) {
+            fromEmail = stringAt(payload, "from");
+        }
+        String fromName = extractFromName(stringAt(payload, "from"));
+
+        String toEmail = stringAt(payload, "recipient");
+        if (toEmail == null || toEmail.isEmpty()) {
+            toEmail = stringAt(payload, "To");
+        }
+
+        Map<String, String> headers = new LinkedHashMap<>();
+        putIfNonEmpty(headers, "Message-ID", stringAt(payload, "Message-Id"));
+        putIfNonEmpty(headers, "In-Reply-To", stringAt(payload, "In-Reply-To"));
+        putIfNonEmpty(headers, "References", stringAt(payload, "References"));
+
+        return new InboundMessage(
+                fromEmail == null ? "" : fromEmail,
+                fromName,
+                toEmail == null ? "" : toEmail,
+                stringAt(payload, "subject"),
+                stringAt(payload, "body-plain"),
+                stringAt(payload, "body-html"),
+                stringAt(payload, "Message-Id"),
+                stringAt(payload, "In-Reply-To"),
+                stringAt(payload, "References"),
+                headers,
+                extractAttachments(stringAt(payload, "attachments"))
+        );
+    }
+
+    private static String stringAt(Map<String, Object> payload, String key) {
+        Object v = payload.get(key);
+        return v == null ? null : v.toString();
+    }
+
+    private static void putIfNonEmpty(Map<String, String> headers, String key, String value) {
+        if (value != null && !value.isEmpty()) {
+            headers.put(key, value);
+        }
+    }
+
+    /**
+     * Mailgun's {@code from} field is typically
+     * {@code "Full Name <email@host>"} — extract the display name
+     * portion. Returns {@code null} when the input has no angle-
+     * bracketed email (bare email address).
+     */
+    private static String extractFromName(String raw) {
+        if (raw == null || raw.isEmpty()) {
+            return null;
+        }
+        int angle = raw.indexOf('<');
+        if (angle <= 0) {
+            return null;
+        }
+        String name = raw.substring(0, angle).trim();
+        // Strip surrounding quotes if present.
+        if (name.length() >= 2 && name.startsWith("\"") && name.endsWith("\"")) {
+            name = name.substring(1, name.length() - 1);
+        }
+        return name.isEmpty() ? null : name;
+    }
+
+    private static List<InboundAttachment> extractAttachments(String attachmentsJson) {
+        if (attachmentsJson == null || attachmentsJson.isEmpty()) {
+            return new ArrayList<>();
+        }
+        try {
+            List<Map<String, Object>> entries = MAPPER.readValue(
+                    attachmentsJson, new TypeReference<List<Map<String, Object>>>() {});
+            List<InboundAttachment> list = new ArrayList<>();
+            for (Map<String, Object> entry : entries) {
+                String name = stringAt(entry, "name");
+                String contentType = stringAt(entry, "content-type");
+                Long size = entry.get("size") instanceof Number n ? n.longValue() : null;
+                String url = stringAt(entry, "url");
+                list.add(new InboundAttachment(
+                        name == null ? "attachment" : name,
+                        contentType == null ? "application/octet-stream" : contentType,
+                        size,
+                        null,
+                        url
+                ));
+            }
+            return list;
+        } catch (Exception ex) {
+            return new ArrayList<>();
+        }
+    }
+}
diff --git a/src/test/java/dev/escalated/services/email/inbound/MailgunInboundParserTest.java b/src/test/java/dev/escalated/services/email/inbound/MailgunInboundParserTest.java
new file mode 100644
index 0000000..26c692d
--- /dev/null
+++ b/src/test/java/dev/escalated/services/email/inbound/MailgunInboundParserTest.java
@@ -0,0 +1,114 @@
+package dev.escalated.services.email.inbound;
+
+import static org.assertj.core.api.Assertions.assertThat;
+
+import java.util.HashMap;
+import java.util.Map;
+import org.junit.jupiter.api.Test;
+
+class MailgunInboundParserTest {
+
+    private Map<String, Object> sampleFormData() {
+        Map<String, Object> m = new HashMap<>();
+        m.put("sender", "customer@example.com");
+        m.put("from", "Customer <customer@example.com>");
+        m.put("recipient", "support+abc@support.example.com");
+        m.put("To", "support+abc@support.example.com");
+        m.put("subject", "[ESC-00042] Help");
+        m.put("body-plain", "Plain body");
+        m.put("body-html", "<p>HTML body</p>");
+        m.put("Message-Id", "<mailgun-incoming@mail.client>");
+        m.put("In-Reply-To", "<ticket-42@support.example.com>");
+        m.put("References", "<ticket-42@support.example.com>");
+        m.put("attachments",
+                "[{\"name\":\"report.pdf\",\"content-type\":\"application/pdf\",\"size\":5120,\"url\":\"https://mailgun.example/att/abc\"}]");
+        return m;
+    }
+
+    @Test
+    void nameIsMailgun() {
+        assertThat(new MailgunInboundParser().name()).isEqualTo("mailgun");
+    }
+
+    @Test
+    void parseExtractsCoreFields() {
+        InboundMessage m = new MailgunInboundParser().parse(sampleFormData());
+
+        assertThat(m.fromEmail()).isEqualTo("customer@example.com");
+        assertThat(m.fromName()).isEqualTo("Customer");
+        assertThat(m.toEmail()).isEqualTo("support+abc@support.example.com");
+        assertThat(m.subject()).isEqualTo("[ESC-00042] Help");
+        assertThat(m.bodyText()).isEqualTo("Plain body");
+        assertThat(m.bodyHtml()).isEqualTo("<p>HTML body</p>");
+    }
+
+    @Test
+    void parseExtractsThreadingHeaders() {
+        InboundMessage m = new MailgunInboundParser().parse(sampleFormData());
+
+        assertThat(m.inReplyTo()).isEqualTo("<ticket-42@support.example.com>");
+        assertThat(m.references()).isEqualTo("<ticket-42@support.example.com>");
+    }
+
+    @Test
+    void parseProviderHostedAttachments() {
+        InboundMessage m = new MailgunInboundParser().parse(sampleFormData());
+
+        assertThat(m.attachments()).hasSize(1);
+        InboundAttachment a = m.attachments().get(0);
+        assertThat(a.name()).isEqualTo("report.pdf");
+        assertThat(a.contentType()).isEqualTo("application/pdf");
+        assertThat(a.sizeBytes()).isEqualTo(5120L);
+        assertThat(a.downloadUrl()).isEqualTo("https://mailgun.example/att/abc");
+        // Mailgun hosts content — no inline bytes.
+        assertThat(a.content()).isNull();
+    }
+
+    @Test
+    void parseHandlesMalformedAttachmentsJson() {
+        Map<String, Object> data = sampleFormData();
+        data.put("attachments", "not json");
+
+        InboundMessage m = new MailgunInboundParser().parse(data);
+
+        assertThat(m.attachments()).isEmpty();
+    }
+
+    @Test
+    void parseFallsBackSenderToFromOnMissing() {
+        Map<String, Object> data = new HashMap<>();
+        data.put("from", "only-from@example.com");
+        data.put("recipient", "support@example.com");
+        data.put("subject", "hi");
+
+        InboundMessage m = new MailgunInboundParser().parse(data);
+
+        assertThat(m.fromEmail()).isEqualTo("only-from@example.com");
+    }
+
+    @Test
+    void parseExtractFromNameReturnsNullWithoutAngleBrackets() {
+        Map<String, Object> data = new HashMap<>();
+        data.put("sender", "bareemail@example.com");
+        data.put("from", "bareemail@example.com");
+        data.put("recipient", "support@example.com");
+        data.put("subject", "hi");
+
+        InboundMessage m = new MailgunInboundParser().parse(data);
+
+        assertThat(m.fromName()).isNull();
+    }
+
+    @Test
+    void parseStripsQuotesFromFromName() {
+        Map<String, Object> data = new HashMap<>();
+        data.put("sender", "jane@example.com");
+        data.put("from", "\"Jane Doe\" <jane@example.com>");
+        data.put("recipient", "support@example.com");
+        data.put("subject", "hi");
+
+        InboundMessage m = new MailgunInboundParser().parse(data);
+
+        assertThat(m.fromName()).isEqualTo("Jane Doe");
+    }
+}