If you cannot find an answer to your question in our documentation portal, or if you encounter a malfunction, this page explains how to contact our support team. Before reaching out, we strongly recommend visiting our community forum, where subject-matter experts actively monitor discussions. In many cases, second-line operational teams prefer to address and resolve issues directly through the forum.
Only users with a Copernicus Data Space Ecosystem account can contact the support team. If you don't have one yet, easily register here. If you have an issue with registering or you want to deregister, please contact us directly (only for registration issues).
On our Home Page click on (go over) SUPPORT on the top right section of the page.
A menu will appear with the option 'Submit a request', click on that.
In case you’re not logged in, click on ‘login’ to do so.
In case you're not registered yet, click on ‘register’ to do so.
The form to create a ticket should now appear.
From the dropdown select what the question is about (best guess).
Enter your subject and describe your problem in the field Description.
Upload attachments such as screenshots in the Attachments section.
Once done, click SUBMIT. Your ticket should now be submitted.
Go to My Submitted Requests to view your ticket(s) status and overview.
If you can’t see your request here, make sure that Status "Any" is selected from the drop-down.