support.html

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    <a class="wordmark" href="/">Reply<em>Mind</em></a>
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      <a href="/#pricing">Pricing</a>
      <a class="button" href="https://chromewebstore.google.com/detail/pjoibapolglmhhkgfilpgailpjmiekai">Install free</a>
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  <h1 class="page-title">Support</h1>
  <p class="sub">We're here to help. Usually respond within 24 hours.</p>

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    <h2>📧 Email support</h2>
    <p>For any question — activation, billing, bugs, or feedback.</p>
    <a class="contact-email" href="mailto:hello@replymind.xyz">hello@replymind.xyz</a>
    <p class="response-time">⏱ We respond within 24–48 hours on business days</p>
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  <h2>Common questions</h2>

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    <div class="faq-q">How do I activate my paid plan after subscribing?</div>
    <div class="faq-a">Use the same email at Paddle checkout that you use for ReplyMind. Your purchase is linked automatically. If the popup still shows Free, sign out and sign back in once. If it still does not update, email hello@replymind.xyz with your Paddle receipt.</div>
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    <div class="faq-q">What are the plan differences?</div>
    <div class="faq-a">
      <strong>Free:</strong> 15 replies, 5 intents, Gmail, and memory for one contact.<br>
      <strong>Pro ($19/mo):</strong> Unlimited replies, all 12 intents plus Custom, unlimited contact memory and reminders, Gmail and LinkedIn.<br>
      ReplyMind currently offers Free and Pro plans. Team features are not currently offered.
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    <div class="faq-q">The ⚡ button isn't appearing in Gmail</div>
    <div class="faq-a">Try these steps: 1) Go to chrome://extensions and click the refresh icon on ReplyMind. 2) Refresh your Gmail tab (F5). 3) Open an email and click the Reply button — the ⚡ ReplyMind button appears in the reply toolbar. If the toolbar injection fails, a floating ⚡ ReplyMind button appears at the bottom-right of the page instead.</div>
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    <div class="faq-q">How do intents work?</div>
    <div class="faq-a">When you click ⚡ ReplyMind, you'll see intent chips like Accept, Decline, Maybe, Schedule, Delegate, More Info, Check In, Negotiate, Thank You, Apologize, Introduce, and Custom. Pick the one that matches how you want to reply and ReplyMind generates a perfectly-toned response for that intent. The reply matches the language of the original email automatically.</div>
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    <div class="faq-q">Clicking the reply doesn't insert into Gmail</div>
    <div class="faq-a">Make sure you click the Reply button in Gmail first to open the compose box, then click ⚡ ReplyMind. The insert feature requires an open compose box to work. If it still doesn't insert, the text is copied to your clipboard as a fallback — just paste manually with Ctrl+V.</div>
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    <div class="faq-q">I'm getting a "Connection failed" error</div>
    <div class="faq-a">This means the extension can't reach our backend server. Check your internet connection and try again. If the problem persists, email us and we'll check the server status.</div>
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    <div class="faq-q">How does tone auto-learning work?</div>
    <div class="faq-a">Every time you pick a reply, ReplyMind remembers which intent you chose. After 15 replies, it auto-detects your communication style (e.g. "You tend to be direct and action-oriented"). This tone profile is applied to all future replies automatically. You can also set your tone manually in the popup settings anytime.</div>
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    <div class="faq-q">How do I cancel my subscription?</div>
    <div class="faq-a">Open the Paddle billing portal from your purchase confirmation email and cancel the subscription there, or email hello@replymind.xyz. Your paid access continues until the end of the current billing period.</div>
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    <div class="faq-q">Can I switch between monthly and annual billing?</div>
    <div class="faq-a">Yes. Use the Paddle billing portal from your purchase confirmation email, or contact hello@replymind.xyz and we will help switch the billing cycle. Annual plans save up to 21%.</div>
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  <div class="faq-item">
    <div class="faq-q">What languages does it support?</div>
    <div class="faq-a">ReplyMind automatically detects the language of the incoming email or LinkedIn message and replies in the same language. It works with English, Hebrew, Spanish, French, German, Arabic, Portuguese, and most major languages.</div>
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    <div class="faq-q">How do I delete my account?</div>
    <div class="faq-a">Email hello@replymind.xyz with the subject "Delete my account". We'll remove all your data — including your account, tone profile, reply history, and usage stats — within 7 days and confirm by email.</div>
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