### User Story 24: Monitor Ratings and Reviews

[ie3ul2df]

User Story 24: Monitor Ratings and Reviews

As an administrator, I want to monitor ratings and reviews so I can identify and address any fraudulent or inappropriate behavior.

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Acceptance Criteria

• Administrators can view all ratings and reviews left by drivers and owners.
• Administrators can flag or remove fraudulent or inappropriate reviews.
• Ratings and reviews are monitored for patterns of abuse or manipulation.
• The interface is responsive and works on mobile and desktop.

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Tasks

• Implement a system for viewing and monitoring ratings and reviews.
• Allow administrators to flag or remove problematic reviews.
• Create an abuse monitoring system for ratings and reviews.
• Style the ratings and reviews monitoring interface.
• Test the review monitoring system on multiple devices.