Updating metrics failed: 'RlmProductMetrics' object has no attribute 'license_gauges'

[cw255]

When

checkout_details: False

is set in config.yaml I am getting

Updating metrics failed: 'RlmProductMetrics' object has no attribute 'license_gauges'

When set to True, the error goes away, these lines appear in log

 - Clearing labelsets for gauge # lic...
2024-08-07 12:35:44.140 | TRACE    | rlm_prometheus.metrics:update_metrics:93 - Clearing labelsets for gauge # res...
2024-08-07 12:35:44.140 | TRACE    | rlm_prometheus.metrics:update_metrics:97 - Not processing checkouts (not requested or none present).

Details aren't exported

rlm_parse_data_seconds_created 1.7230305437000208e+09
# HELP rlm_product_count_total total licenses in product pool
# TYPE rlm_product_count_total gauge
# HELP rlm_product_inuse_total licenses currently in use / checked out
# TYPE rlm_product_inuse_total gauge
# HELP rlm_license_checkout details on license checkouts
# TYPE rlm_license_checkout gauge
# HELP rlm_license_reservation details on license reservations
# TYPE rlm_license_reservation gauge
# HELP rlm_exporter_info Information on the RLM metrics collector and exporter service
# TYPE rlm_exporter_info gauge
rlm_exporter_info{collection_interval="60s",version="0.3.2"} 1.0

[ehrenfeu]

Sorry to hear you're having issues. What version of RLM are you running?

[cw255]

Hi, I'm getting this error against a server running rlm 13.0 - maybe this is too old? I have another server running 14.1 but that is currently giving a different error and of less interest right now. Should I try upgrading to some newer rlm binaries? 15.2/16.0 seem to be available

[ehrenfeu]

We're running it against version 14.1 here.

To be sure, are you actually interested in having checkout_details set to True, or did you just try this because having it set to False gave an error?

Just for me, so I will have an idea on what to track first...

[cw255]

Knowing the used / total numbers is of most interest but I see value is tracking who has used the products so we easily report that - I assume is what checkout_details will show.

I've ruled out 15.2 and 16.0 as I suspect they will require further work on your part - in v15.1 web interface password cannot be avoided, in v16 switch to SSL so would need no verify or method to provide cert I guess

I've got a copy of 14.1 binaries I can try on our main server, shall I do that and then just update how that goes?

[ehrenfeu]

Sounds like a bit of an overkill. I'd prefer having a look at the HTML delivered by your version first, to see why parsing fails.

I'll need to check the code to tell you exactly what I need though 😁 - unfortunately it might take a few days until I can dedicate time for this...

[ehrenfeu]

@cw255 could you please try again with the latest release (0.4.0)?

When running in TRACE verbosity (-vvv on the command line or verbosity: 3 in the YAML config file), it will spit out the HTTP response from the RLM server. In case you're still getting the same problems as described above, please include that output here!

Thanks! 🙏🏼 💙