My account balance will be zero.

[transvision18]

Bug description

I changed my wallet, but when I enter my seed, my balance is not reflected. The balance used to be reflected, but I changed my PC and reentered the seed, so that may be the effect.

Version

Which version of Trinity are you running? (Please provide the full version, you can find it in Settings > About Trinity).

• Version: 1.6.1

Hardware specification

What hardware are you using?

• Desktop:

• Device: Windows

• OS and version: Windows10

• RAM (Desktop only):16GB

• Number of cores (Desktop only):core i7

Node Settings (delete if not relevant)

What are your node settings? Are you using automatic node management?

• Node settings:

Steps To reproduce the bug

Explain how the maintainer can reproduce the bug.

1. My account balance will be zero.

Expected behaviour

Describe what you expect to happen.

Actual behaviour

Describe what actually happens.

Errors

My account balance will be zero.

Paste any relevant errors that you see. These could include error/crash logs or screenshots. Please ensure that these files do not contain any personal information.

[transvision18]

I live in Japan and I'm having trouble with Trinity Wallet. Can you please help me?
I changed my wallet, but when I enter my seed, my balance is not reflected. The balance used to be reflected, but I changed my PC and reentered the seed, so that may be the effect.
If you know the right person to contact, please let me know.
Sorry for bother you, but your support is highly appreciated.

[MiKeF05]

Hello please visit the #help channel of IOTA (https://discord.com/channels/397872799483428865/398499876935303186) for quick help. Maybe the community can help with this topic.