v7.6.2 - Scanning issues

[ziad88]

Issues Observed

• iPhone 12:

  • The SDK is not able to scan at all on iPhone 12.
  • The scanning process fails to complete, and no result is returned.

• Newer iPhone Models / Newer iOS Versions:

  • Scanning completes successfully., However, the extracted data is not correct or incomplete,
    Some important fields are missing or returned as nil (for example, dateOfBirth, religion, etc.), while other fields contain wrong data.

[patrikpralas]

Hey @ziad88 thank you for reaching out! Can you please let me know which OS version you are running on your iPhone 12? Also, it would be helpful if you could share logs and more details about the issue you are facing.

Regarding the extraction issue reported, on which documents have you observed it? It would be best if you could reach out to us at support@microblink.com from your business email address so we can address your questions accordingly.

Sincerely, Patrik