diff --git a/src/components/Dashboard/Profile/common/statusMaps.ts b/src/components/Dashboard/Profile/common/statusMaps.ts
index f793d9fb..1e08ec42 100644
--- a/src/components/Dashboard/Profile/common/statusMaps.ts
+++ b/src/components/Dashboard/Profile/common/statusMaps.ts
@@ -4,9 +4,11 @@ import {
   CalendarBlankIcon,
   CalendarXIcon,
   ChartLineIcon,
+  ChatsCircleIcon,
   CheckCircleIcon,
   HandPalmIcon,
   HourglassIcon,
+  PhoneDisconnectIcon,
   PhoneXIcon,
   ProhibitInsetIcon,
   QuestionIcon,
@@ -99,6 +101,8 @@ export const statusColorMap: Record<StatusValue, string> = {
     [AgentEngagementStatusType.ACTIVE, "var(--color-green-100)"],
     [AgentEngagementStatusType.INACTIVE, "var(--color-grey-50)"],
     [AgentEngagementStatusType.UNRESPONSIVE, "var(--color-grey-50)"],
+    [AgentEngagementStatusType.INCONTACT, "var(--color-green-500)"],
+    [AgentEngagementStatusType.TRIED_TO_CONTACT, "var(--color-grey-200)"],
   ]),
   ...manualStatusColorMap,
 };
@@ -147,6 +151,8 @@ export const statusIconMap: Record<StatusValue, IconComponent> = {
     [AgentEngagementStatusType.ACTIVE, ChartLineIcon],
     [AgentEngagementStatusType.INACTIVE, StopCircleIcon],
     [AgentEngagementStatusType.UNRESPONSIVE, PhoneXIcon],
+    [AgentEngagementStatusType.INCONTACT, ChatsCircleIcon],
+    [AgentEngagementStatusType.TRIED_TO_CONTACT, PhoneDisconnectIcon],
   ]),
   ...manualStatusIconMap,
 };
diff --git a/src/components/Dashboard/common/statusMaps.ts b/src/components/Dashboard/common/statusMaps.ts
index 9b62cb46..4c9e2621 100644
--- a/src/components/Dashboard/common/statusMaps.ts
+++ b/src/components/Dashboard/common/statusMaps.ts
@@ -19,9 +19,9 @@ export const statusColorMap: Record<StatusValue, string> = {
   [AgentEngagementStatusType.ACTIVE]: "var(--color-green-100)",
   [AgentEngagementStatusType.UNRESPONSIVE]: "var(--color-grey-50)",
   [AgentEngagementStatusType.INACTIVE]: "var(--color-grey-50)",
-  [AgentEngagementStatusType.NEW]: "var(--color-green-100)",
-  [AgentEngagementStatusType.INCONTACT]: "var(--color-green-100)",
-  [AgentEngagementStatusType.TRIED_TO_CONTACT]: "var(--color-green-100)",
+  [AgentEngagementStatusType.NEW]: "var(--color-violet-100)",
+  [AgentEngagementStatusType.INCONTACT]: "var(--color-green-500)",
+  [AgentEngagementStatusType.TRIED_TO_CONTACT]: "var(--color-grey-200)",
   [AgentVolunteerSearchType.NOT_NEEDED]: "var(--color-grey-50)",
   [AgentVolunteerSearchType.VOLUNTEERS_FOUND]: "var(--color-green-100)",
   [AgentVolunteerSearchType.SEARCHING]: "var(--color-red-50)",