Hi :)
A customer reported on June 5th - and I was able to reproduce it on my Fairphone 2 with Lineage OS (Android 11) then and just now - that the Primo integration "no longer" functions, implying that it did before.
Steps to reproduce:
- Add a new library (see below)
- Choose "search only" integration
Observed behavior:
Error message in German: "Der Aufbau einer Verbindung zum Bibliotheksserver ist fehlgeschlagen. Prüfe, ob eine Verbindung zum Internet verfügbar ist. Möglicherweise hat auch der Bibliotheksserver ein Problem oder die App konnte eine Antwort nicht auswerten."
Expected behavior:
Working search integration, obviously. :D
The behavior is consistent for these Primo libraries I tested:
- UB Mannheim
- UB Wien
- TU Berlin
- FU Berlin
I'm under the impression that Primo is a little touchy in general, but perhaps it did actually work some time ago as our customer implies.
Not sure if these cases are related, so this might be a separate issue, but I had the same behavior with non-primo libraries HdM Stuttgart and HS Heilbronn.
To eliminate my phone as the source of error I cross-checked other libraries (Stadtbibliothek Heilbronn, UB Heidelberg) which worked as expected. I have not cross-checked with account integration, for this is not supported for the library I have an account for.
Let me know, if I can provide any further details. :)
Best regards!
Hi :)
A customer reported on June 5th - and I was able to reproduce it on my Fairphone 2 with Lineage OS (Android 11) then and just now - that the Primo integration "no longer" functions, implying that it did before.
Steps to reproduce:
Observed behavior:
Error message in German: "Der Aufbau einer Verbindung zum Bibliotheksserver ist fehlgeschlagen. Prüfe, ob eine Verbindung zum Internet verfügbar ist. Möglicherweise hat auch der Bibliotheksserver ein Problem oder die App konnte eine Antwort nicht auswerten."
Expected behavior:
Working search integration, obviously. :D
The behavior is consistent for these Primo libraries I tested:
I'm under the impression that Primo is a little touchy in general, but perhaps it did actually work some time ago as our customer implies.
Not sure if these cases are related, so this might be a separate issue, but I had the same behavior with non-primo libraries HdM Stuttgart and HS Heilbronn.
To eliminate my phone as the source of error I cross-checked other libraries (Stadtbibliothek Heilbronn, UB Heidelberg) which worked as expected. I have not cross-checked with account integration, for this is not supported for the library I have an account for.
Let me know, if I can provide any further details. :)
Best regards!