Database Showing Offline

[AKEXL-TG]

My free database is suddenly showing as offline, and I can’t connect to it. Could you please check why this is happening and let me know if there’s any issue on your servers or with my account?

[pasuva]

Im in the same case, My database is in a production server so is really urgent to make this work again plase.

[AKEXL-TG]

Thanks for reaching out. We've identified a networking issue affecting our US-East region, which is currently impacting connectivity for some databases.
Our team is actively working to resolve the issue as quickly as possible. We'll follow up once service is fully restored.
We appreciate your patience, and please don't hesitate to reach out if you need anything else in the meantime.

[andinux]

Hi everyone,

The networking issue affecting our US-East region has been fully resolved. All databases are now back online and operating normally.

• No data was lost or affected during the incident.
• Paid plans will receive a full refund for the month of October as a goodwill gesture. This will be processed automatically.

We appreciate your patience and understanding while we worked through the issue. If you're still experiencing any problems, feel free to open a new discussion or contact our support team directly.