From 0940ced4573ed7036505c6e75cbbfe28bbe76ca2 Mon Sep 17 00:00:00 2001
From: Santiago Guerrero <166257038+Swarrior2396@users.noreply.github.com>
Date: Thu, 26 Feb 2026 17:26:18 -0500
Subject: [PATCH] Change ticket visibility from private to public

Change ticket visibility from private to public
---
 inc/ticket.class.php | 10 +++++-----
 1 file changed, 5 insertions(+), 5 deletions(-)

diff --git a/inc/ticket.class.php b/inc/ticket.class.php
index 898271ef..1d6760e1 100644
--- a/inc/ticket.class.php
+++ b/inc/ticket.class.php
@@ -301,7 +301,7 @@ public static function AssignFirstGroupOnSolve(CommonDBTM $item)
                 $group->getFromDB($first_history['groups_id']);
                 PluginEscaladeTaskmanager::setTicketTask([
                     'tickets_id' => $tickets_id,
-                    'is_private' => true,
+                    'is_private' => false, //It allows the end user to see when their ticket is escalated to another areas
                     '_no_reopen' => true, //prevent reopening ticket
                     'state'      => Planning::INFO,
                     'content'    => __s("Solution provided, back to the group", "escalade") . " "
@@ -370,7 +370,7 @@ public static function AssignLastGroupOnRejectedSolution(CommonDBTM $item)
                 $group->getFromDB($rejected_history['groups_id']);
                 PluginEscaladeTaskmanager::setTicketTask([
                     'tickets_id' => $tickets_id,
-                    'is_private' => true,
+                    'is_private' => false,
                     'state'      => Planning::INFO,
                     'content'    => __s("Solution rejected, return to the group", "escalade") . " "
                         . $group->getName(),
@@ -524,7 +524,7 @@ public static function processAfterAddGroup(Group_Ticket $item)
         $task_content = '<p><i>' . sprintf(__s('Escalation to the group %s.', 'escalade'), $group->getName()) . '</i></p><hr />' . $comment;
         PluginEscaladeTaskmanager::setTicketTask([
             'tickets_id' => $tickets_id,
-            'is_private' => true,
+            'is_private' => false,
             'state'      => Planning::INFO,
             'content'    => $task_content,
         ]);
@@ -615,7 +615,7 @@ public static function climb_group($tickets_id, $groups_id, $no_redirect = false
             $ticket_group = new Group_Ticket();
             PluginEscaladeTaskmanager::setTicketTask([
                 'tickets_id' => $tickets_id,
-                'is_private' => true,
+                'is_private' => false,
                 'state'      => Planning::INFO,
                 'content'    => '<p><i>' . sprintf(
                     __s('Escalation to the group %s.', 'escalade'),
@@ -1021,7 +1021,7 @@ public static function cloneAndLink($tickets_id)
                 'users_id'        => Session::getLoginUserID(),
                 'content'         => __s("This ticket has been cloned from the ticket num", "escalade") . " "
                     . $tickets_id,
-                'is_private'      => true,
+                'is_private'      => false,
                 'requesttypes_id' => 6, //other
             ])
         ) {