Unable to get past this locked account

[Jazhawk-git]

I was using better blue, just fine until my myHyundai app expired. I renewed myHyundai, but now better blue is giving me an account lock error. I don’t know how to get around it, and II was using better blue, O need some help here.
Refresh 2023 IONIQ 5 failed.
Server Error: Server error (502):
{"errorSubCode"."IDM_401_1","systemName": "IDM","
functionName":" customerLogin","errorSubMessage":
"Username or password is
incorrect","errorMessage":"Incorrect username or password", errorCode":502," serviceName"."AuthBy-Password"}
Type
Code
API
Message
Server Error
502
HyundaiUSA
Server error (502):
{"errorSubCode": "IDM_401_1"," systemName": "IDM", "f unctionName":"customerLogin","errorSubMessage'.'
Username or password is incorrect"," errorMessage","Incorrect username or password", "errorCode": 502,"serviceName":"AuthBy-

[Jazhawk-git]

Anyone available to help?

[schmidtwmark]

Hmm. Some things to check:

1. Does the MyHyundai app work with the same credentials you're supplying to BetterBlue?
2. Try the "reset session" button in account settings in BetterBlue
3. Try uninstalling and reinstalling BetterBlue

[Jazhawk-git]

1. I updated MyHyundai when I updated my expired credit card. 2. I have not tried resetting it yet 3. If the reset fails, I will reinstall. Thanks for getting back to me

…

On Jul 20, 2026, 6:51 AM -0700, Mark Schmidt ***@***.***>, wrote: schmidtwmark left a comment (schmidtwmark/BetterBlue#87) Hmm. Some things to check: 1. Does the MyHyundai app work with the same credentials you're supplying to BetterBlue? 2. Try the "reset session" button in account settings in BetterBlue 3. Try uninstalling and reinstalling BetterBlue — Reply to this email directly, view it on GitHub, or unsubscribe. Triage notifications, keep track of coding agent tasks and review pull requests on the go with GitHub Mobile for iOS and Android. Download it today! You are receiving this because you authored the thread.Message ID: ***@***.***>