Jamf Self Service - Not Installed or Version, but it is?

[uurazzle]

Hi:

I am trying out JamfCheck 2.3.0 and getting the following errors from Jamf Self Service:

But Jamf Self Service is installed here:

/Applications/Utilities/Self Service.app

And the version is: 11.21.0

Is this application expecting Jamf Self Service to be installed at a specific path or something else going on?

[txhaflaire]

@uurazzle THanks for reporting this in. The app has logic to read /Library/Preferences/com.jamfsoftware.jamf.plist and key path self_service_app_path to define where Self Service should be installed and use that for further checks.

Can you pull these values and share them here?

[uurazzle]

Hi @txhaflaire:

Here is the defaults read output for the /Library/Preferences/com.jamfsoftware.jamf.plist, the self service path is correct in the property list "self_service_app_path" = "/Applications/Utilities/Self Service.app";

defaults read /Library/Preferences/com.jamfsoftware.jamf.plist
{
    "computer_settings_change_id" = 4;
    "conditional_migrations_executed" =     (
        1000
    );
    "is_virtual_machine" = 0;
    "jss_url" = "https://my.jamf.org:8443/";
    "last_management_framework_change_id" = 67;
    "last_migration_id" = 14;
    "max_clock_skew" = "-1";
    microsoftCAEnabled = 0;
    "package_validation_level" = 1;
    "remote_assist_enabled" = 0;
    selfServiceUsersMap =     {
        502 = u0105821;
    };
    "self_service_app_path" = "/Applications/Utilities/Self Service.app";
}

Let me know if you want me to gather any other information.

[NickWebsUS]

With the changes to Self Service going to Self Service+, here are some relevant keys that are now in /Library/Preferences/com.jamfsoftware.jamf.plist:

<key>self_service_app_path</key>
<string></string>
<key>self_service_plus_path</key>
<string>/Applications/Self Service+.app</string>