Customer Satisfaction (CSat) Survey Dashboard

Overview

• This Streamlit application provides a comprehensive Customer Satisfaction survey and analysis tool. It allows businesses to:

  • Collect detailed customer feedback
  • Calculate Customer Satisfaction Score
  • Visualize customer satisfaction segments
  • Get actionable insights across different service areas

• Here is the Dashboard:

Features

- Interactive CSat Survey
- Real-time Satisfaction Score Calculation
- Segment Distribution Visualization
- Service Area Performance Analysis
- Actionable Business Insights
- Data Export Functionality

Setup Instructions

Prerequisites

- Python 3.8+
- pip (Python Package Manager)

Installation Steps

• Clone the repository
• Create a virtual environment

python -m venv venv source venv/bin/activate # On Windows, use venv\Scripts\activate

Install dependencies

pip install -r requirements.txt

• Run the Streamlit App

streamlit run app.py

How to Use

- Navigate through different sections using the sidebar
- Complete the survey in the "Survey" section
- View analysis in "CSat Analysis"
- Get insights in the "Insights" section
- Download data in "Download Data"

Data Storage

• Survey responses are stored in data/csat_responses.csv
• Automatically creates the file on first survey submission

Customization

• Modify utils.py to adjust CSat calculation or insights

• Update visualizations in the utility functions

• You can also access the application of the web here: https://desmondonam-csat-application-app-vuzw5c.streamlit.app/