README

Service Operations Platform

A generic service manegment and scheduling system build with Ruby on Rails.

Features

• Service order lifecycle manegment
• Agent availability validation
• Conflict detection
• Automatic scheduling
• Background job processing

Architecture

• Thin controllers
• Service Objects for business logic
• Domain-driven structure
• Background jobs for automation

Domain

• Account -> Entity requesting services
• ServiceOrder -> Work request
• Agent -> Resource executing service
• Assignment -> Scheduling relationship
• AvailabilitySlot -> Time availability

Purpose

This project represents an abstact enterprise service operations system, built to demonstrate architectural design and scheduling logic.

PENDING

• Add Frontend widget to set the schedulings (final user view)
• Add Agenda scheduler to iterate
• Connect API between server to view
• Add english, spanish and french languages.