I am a Data & Business Analyst with experience delivering customer-led analytics within regulated environments, including insurance and healthtech, and I'm actively transitioning into Product Ownership.
My analyst work focuses on investigating complex complaint and operational data to identify root causes, behavioural patterns, and systemic gaps that impact customer outcomes and business performance — most recently within the travel insurance sector, covering auto-renewals, medical disclosures, waiting lists, policy awareness, and agent behaviour.
Alongside this, I'm building toward Product Ownership: writing PRDs, structuring roadmaps, running backlog grooming exercises, and designing user-facing solutions grounded in real operational problems rather than abstract feature lists. My analyst background gives me an edge here — I've spent years sitting close to the data and the customer pain points that PRDs are supposed to solve.
I am particularly interested in roles and problems that sit at the intersection of data, product, and customer trust — where evidence-based thinking and product judgment need to work together.
|
|
- OTIF Exception-Handling Dashboard — A Product Owner case study: full PRD, 3-phase roadmap, sprint-ready backlog, and an interactive React dashboard mockup for a supply chain exception-tracking tool.
- Project Blockchain Audit & Transparency Systems — A research-driven blockchain system providing tamper-evident audit trails for critical business decisions, using a hybrid on-chain/off-chain architecture and transparency dashboards to support traceability and trust in regulated environments.
- Agile & Scrum foundations — Skill Yantra Product Owner training (expected completion Aug 2026)
- Customer Complaints Insight & Root Cause Analysis
- Decision-Focused Reporting for Non-Technical Stakeholders
- Trust, Transparency & Data Integrity in Digital Systems
- Decision & Customer Intelligence — end-to-end analysis of complaints, customer behaviour, and service outcomes in regulated environments
- Product Discovery & Definition — PRD authoring, user personas, scope definition, success metrics
- Roadmapping & Backlog Management — phased roadmaps, epics, user stories, acceptance criteria, story pointing
- Data Modelling & Analytical Design — structuring datasets, lifecycle models, and metrics for audit-ready insights
- Business Intelligence & Insight Delivery — stakeholder-ready dashboards and evidence-based recommendations
- Integrity, Transparency & Trust Analytics — auditability, traceability, and verification-focused system design
- Translating complex analysis into decision-ready narratives for non-technical stakeholders
- Structuring analytical and product frameworks adopted across investigations, reviews, and roadmaps
- Balancing regulatory, customer, and operational considerations in insight and product delivery
