Intelligent real-time triage and customer support agent designed to resolve repetitive user inquiries and escalate high-priority issues with context preservation.
- Context Preservation: Maintains state across complex conversational turn sequences.
- RAG-Powered Resolution: Pulls directly from internal knowledge base embeddings to deliver grounded answers.
- Human-in-the-Loop Hand-off: Automated ticket generation and agent escalation when confidence drops below safety thresholds.