Waslah is a logistics web application designed to streamline personal shipping. It enables a full door-to-door delivery workflow, letting users schedule courier pickups directly from their homes and track packages to the final destination. Built as a System Analysis project, it focuses on optimizing the user flow from order placement to successful delivery.
- Purpose: Central operations control for orders, drivers, and customers.
- Key Features:
- Manage Orders Status: Review incoming orders, update progress (Quality Assurance ? Warehouse ? Driver ? Delivered), and visually track each order’s state.
- Manage Driver Assignments: Assign drivers to orders and monitor assignment status.
- Manage Customers: View customer complaints and initiate contact.
- Problems Solved:
- Reduces operational confusion by centralizing all logistics decisions.
- Improves delivery accuracy by enforcing clear progress stages.
- Helps resolve customer issues faster through a dedicated troubleshooting view.
- Purpose: Daily workflow for drivers to handle assigned deliveries.
- Key Features:
- View assigned orders with pickup/destination details.
- Accept or refuse delivery requests.
- Update delivery result (Delivered / Failed) in the Accepted Orders view.
- Problems Solved:
- Speeds up driver decision-making with clear order details.
- Ensures delivery status is updated consistently and tracked by admins.
- Purpose: Customer-facing experience for placing and tracking orders.
- Key Features:
- Place Order: Submit pickup and destination details with contact info.
- View Order: Review order details before final confirmation.
- Track Order: Follow delivery progress in a timeline with receipt details.
- Contact: Submit issues to support through a simple form.
- Problems Solved:
- Simplifies the order placement process with a structured form.
- Increases transparency by letting users track their delivery progress.
- Improves support communication with a direct issue submission flow.