[19.0][MIG] helpdesk_mgmt: Migration to 19.0 #908
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Currently translated at 100.0% (245 of 245 strings) Translation: helpdesk-16.0/helpdesk-16.0-helpdesk_mgmt Translate-URL: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt/it/
Currently translated at 100.0% (245 of 245 strings) Translation: helpdesk-16.0/helpdesk-16.0-helpdesk_mgmt Translate-URL: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt/it/
This improvement simply uses new _rec_names_search model attribute for helpdesk tickets, so in Many2one fields now it's possible to search across ticket title.
- Remove default - Centralize method for determining applicable stages - Make compatible with multi-company
Updated by "Update PO files to match POT (msgmerge)" hook in Weblate. Translation: helpdesk-16.0/helpdesk-16.0-helpdesk_mgmt Translate-URL: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt/
Currently translated at 100.0% (247 of 247 strings) Translation: helpdesk-16.0/helpdesk-16.0-helpdesk_mgmt Translate-URL: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt/it/
Currently translated at 100.0% (247 of 247 strings) Translation: helpdesk-16.0/helpdesk-16.0-helpdesk_mgmt Translate-URL: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt/it/
Updated by "Update PO files to match POT (msgmerge)" hook in Weblate. Translation: helpdesk-16.0/helpdesk-16.0-helpdesk_mgmt Translate-URL: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt/
Currently translated at 100.0% (247 of 247 strings) Translation: helpdesk-16.0/helpdesk-16.0-helpdesk_mgmt Translate-URL: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt/es/
Currently translated at 100.0% (247 of 247 strings) Translation: helpdesk-16.0/helpdesk-16.0-helpdesk_mgmt Translate-URL: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt/nl_NL/
Currently translated at 100.0% (247 of 247 strings) Translation: helpdesk-16.0/helpdesk-16.0-helpdesk_mgmt Translate-URL: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt/nl_NL/
Currently translated at 100.0% (247 of 247 strings) Translation: helpdesk-16.0/helpdesk-16.0-helpdesk_mgmt Translate-URL: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt/nl/
Currently translated at 100.0% (247 of 247 strings) Translation: helpdesk-16.0/helpdesk-16.0-helpdesk_mgmt Translate-URL: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt/it/
Currently translated at 100.0% (247 of 247 strings) Translation: helpdesk-16.0/helpdesk-16.0-helpdesk_mgmt Translate-URL: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt/fr/
Currently translated at 100.0% (247 of 247 strings) Translation: helpdesk-16.0/helpdesk-16.0-helpdesk_mgmt Translate-URL: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt/pt/
Currently translated at 100.0% (247 of 247 strings) Translation: helpdesk-16.0/helpdesk-16.0-helpdesk_mgmt Translate-URL: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt/it/
Updated by "Update PO files to match POT (msgmerge)" hook in Weblate. Translation: helpdesk-18.0/helpdesk-18.0-helpdesk_mgmt Translate-URL: https://translation.odoo-community.org/projects/helpdesk-18-0/helpdesk-18-0-helpdesk_mgmt/
Currently translated at 100.0% (290 of 290 strings) Translation: helpdesk-18.0/helpdesk-18.0-helpdesk_mgmt Translate-URL: https://translation.odoo-community.org/projects/helpdesk-18-0/helpdesk-18-0-helpdesk_mgmt/it/
Currently translated at 75.5% (219 of 290 strings) Translation: helpdesk-18.0/helpdesk-18.0-helpdesk_mgmt Translate-URL: https://translation.odoo-community.org/projects/helpdesk-18-0/helpdesk-18-0-helpdesk_mgmt/tr/
Updated by "Update PO files to match POT (msgmerge)" hook in Weblate. Translation: helpdesk-18.0/helpdesk-18.0-helpdesk_mgmt Translate-URL: https://translation.odoo-community.org/projects/helpdesk-18-0/helpdesk-18-0-helpdesk_mgmt/
Currently translated at 100.0% (292 of 292 strings) Translation: helpdesk-18.0/helpdesk-18.0-helpdesk_mgmt Translate-URL: https://translation.odoo-community.org/projects/helpdesk-18-0/helpdesk-18-0-helpdesk_mgmt/it/
Currently translated at 96.2% (281 of 292 strings) Translation: helpdesk-18.0/helpdesk-18.0-helpdesk_mgmt Translate-URL: https://translation.odoo-community.org/projects/helpdesk-18-0/helpdesk-18-0-helpdesk_mgmt/tr/
… tickets from the portal Previously, the portal user who created the ticket was defined as the ticket user (completely incorrect) TT59493
Previously, when creating a ticket, the user who was creating it was defined as the user, even if no team was defined; now, that logic has been removed from _compute_user_id() and moved a configuration option that allows each company to decide whether tickets are self-assigned or not. TT59493
Updated by "Update PO files to match POT (msgmerge)" hook in Weblate. Translation: helpdesk-18.0/helpdesk-18.0-helpdesk_mgmt Translate-URL: https://translation.odoo-community.org/projects/helpdesk-18-0/helpdesk-18-0-helpdesk_mgmt/
Currently translated at 100.0% (295 of 295 strings) Translation: helpdesk-18.0/helpdesk-18.0-helpdesk_mgmt Translate-URL: https://translation.odoo-community.org/projects/helpdesk-18-0/helpdesk-18-0-helpdesk_mgmt/it/
Add copy=False to assigned_date and closed_date fields
Currently translated at 17.6% (52 of 295 strings) Translation: helpdesk-18.0/helpdesk-18.0-helpdesk_mgmt Translate-URL: https://translation.odoo-community.org/projects/helpdesk-18-0/helpdesk-18-0-helpdesk_mgmt/lv/
Co-authored-by: Pedro M. Baeza <pedro.baeza@tecnativa.com>
sybdeb
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Description
Migration of
helpdesk_mgmtmodule from 18.0 to 19.0.This migration addresses the following Odoo 19.0 framework changes:
Mail Threading API Updates
_message_get_suggested_recipients()to accept flexible parameters using**kwargsfor compatibility with Odoo 19's varying parameter requirements_notify_get_reply_to()to include newauthor_idparameter_message_add_suggested_recipient()to_message_add_suggested_recipients()(plural) with updated signature usingemailparameter instead ofpartnerField Requirements
nameanddescriptionfields fromrequired=Truetorequired=Falseto support ticket creation via email (subject line populates these fields)OCA Compliance
Testing
Related Issues
Closes #xxx (if applicable - replace with actual issue number)