Egypt Gold mobile application
Package name: com.qeema.egyptgold.app
Last updated: July 5, 2026
At Egypt Gold ("we", "us", "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and safeguard your information when you use the Egypt Gold app on Android and iOS devices (the "App").
By using the App, you agree to the practices described in this policy. If you do not agree, please do not use the App.
Egypt Gold is an e-commerce application that allows you to browse gold and jewelry products, manage your shopping cart, place orders, track orders, register product ownership, and manage your account and delivery addresses.
For privacy-related inquiries, contact us at:
- Company: Egypt Gold
- Email: support@egyptgold.app
We may collect the following types of data when you use the App:
- Account data: name, phone number, email (optional), password (encrypted on our servers), and profile photo (optional).
- Verification data: one-time codes (OTP) sent to verify your phone number or email during registration or password recovery.
- Address data: delivery address, floor number, apartment number, and location coordinates (latitude/longitude) when you add an address or pick a location on the map.
- Order data: product details, quantities, prices, order status, payment method (cash on delivery), and payment status.
- Wallet data: in-app wallet balance displayed on your account, if applicable.
- Ownership data: product serial numbers (including data scanned from QR codes), merchant codes, and owner names when you register or look up product ownership.
- Notification data: push notification preferences, in-app notification history, and read/unread status.
- Device and push data: Firebase Cloud Messaging (FCM) device token used to deliver push notifications to your device when you are signed in and have notifications enabled.
- Preferences: app language (Arabic or English) and notification settings.
- Session data: authentication token stored securely on your device to keep you signed in.
- Connectivity data: network connection status to verify internet availability before operations.
We do not use analytics, crash reporting, or advertising SDKs in the App.
- When you create an account, sign in, or update your profile.
- When you add or edit delivery addresses.
- When you allow location access to help set a delivery address on the in-app map.
- When you choose a photo from the camera or gallery for your profile picture.
- When you scan a QR code or enter details to register or look up product ownership.
- When you add items to the cart or complete orders.
- When you enable push notifications and sign in (FCM token is generated and linked to your account).
- Automatically when using the App (for example, saving language preference and session token).
We use your data to:
- Create and manage your account and verify your identity.
- Process your orders and deliver products to addresses you provide.
- Display order history and tracking status within the App.
- Register and verify gold/jewelry product ownership records you submit.
- Send push and in-app notifications about orders, offers, and updates when you enable them.
- Improve your experience, including showing content in your preferred language.
- Provide customer support and respond to your inquiries.
- Comply with legal requirements and protect our rights and those of our users.
The App may request the following permissions:
- Internet: to connect to our servers, display products, and process orders.
- Location (while using the App): only when you choose to use it, to help set a delivery address on the map. You may deny this permission and enter the address manually.
- Camera: to take a profile photo or scan a QR code for product ownership lookup and registration.
- Photo library / gallery: when you choose an existing image for your profile photo.
- Notifications: to send you order updates, offers, and other alerts when you enable push notifications.
We do not sell your personal data.
We may share your data only in the following cases:
- Service providers: hosting, database, and infrastructure providers that help us operate the App and process orders. Our primary data processing takes place in Egypt.
- Firebase / Google (Cloud Messaging): when you enable push notifications, your FCM device token is processed by Google Firebase to deliver notifications. Google's handling of data is governed by Google's Privacy Policy.
- Map tile provider (CARTO / basemaps): when you use the in-app map to pick a delivery location, map tile requests may be sent to third-party map tile servers. These requests may include your approximate map area and app package identifier; they do not include your name or account details.
- Delivery and fulfillment partners: order and address information needed to fulfill cash-on-delivery orders.
- Legal compliance: when required by competent authorities under applicable law.
Because orders are paid by cash on delivery only, we do not collect or process credit/debit card numbers through the App.
- Your sign-in token is stored on your device using encrypted secure storage.
- Some preferences (such as language and notification settings) are stored locally on your device.
- Data is transmitted between the App and our servers over encrypted connections (HTTPS).
- User data is primarily stored and processed on servers located in Egypt.
- We apply reasonable technical and organizational measures to protect your data, but no method of transmission or storage over the internet is 100% secure.
We retain your data for as long as your account is active or as needed to provide services and comply with legal obligations (for example, order and transaction records).
When you request account deletion, we will delete or anonymize your personal data within a reasonable period, unless the law requires longer retention.
Depending on applicable law, you may have the right to:
- Access and update your personal data within the App (profile and addresses).
- Request correction or deletion of your data.
- Withdraw consent for certain processing (for example, location access or push notifications) through your device or App settings.
- Request permanent deletion of your account by contacting us at support@egyptgold.app.
- Lodge a complaint with the relevant data protection authority in your country.
To delete your account, email support@egyptgold.app from the email address linked to your account (or include your registered phone number). We may ask you to verify your identity before processing the request.
The App is not directed to children under 13 (or the minimum age required by law in your country). We do not knowingly collect data from children. If we learn that we have collected a child's data without parental consent, we will delete it promptly.
Your data is primarily processed on servers located in the Arab Republic of Egypt. If data is transferred outside Egypt (for example, through Firebase Cloud Messaging or map tile services), we take appropriate steps to protect it in accordance with this policy.
We may update this Privacy Policy from time to time. We will post the updated version with a new "Last updated" date. Your continued use of the App after an update means you accept the revised policy.
For questions about this Privacy Policy or your personal data:
- Company: Egypt Gold
- Email: support@egyptgold.app