Golden Travel — X-Golden-Travel
Last updated: 18 August 2026
Golden Travel is committed to protecting your privacy and personal data. This Policy explains how we collect, use, share, and safeguard information when you use the Golden Travel mobile application and related services.
By creating an account or using the App, you acknowledge that you have read and understood this Policy. If you do not agree, please do not use the App.
This page is the official Privacy Policy for Google Play and the Apple App Store. A shorter summary is shown inside the App. If there is any conflict, this Policy prevails.
- Who we are
- Information we collect
- How we use information
- Location and GPS
- How we share data
- Third-party services
- Security
- Your rights and account controls
- Data retention
- Children’s privacy
- International transfers
- Changes to this Policy
- Contact us
Golden Travel is a digital platform for car rental and booking, delivery to a location or airport, and trip bookings in the Arab Republic of Egypt.
- App name: X-Golden-Travel / Golden Travel
- Application ID / Bundle ID:
com.qeema.xgoldentravel - Backend: app.x-goldentravel.com
- Governing law: laws of the Arab Republic of Egypt
Golden Travel is the controller of personal data processed through the App. Privacy requests should be sent to the email at the end of this Policy.
We collect only what is needed to operate the service. Some data you provide; some is collected automatically when you use the App.
- Account data: name, email address, phone number, country code, password, and an optional profile photo when you register or edit your profile.
- Verification: one-time codes sent to your email when you create an account or change your email.
- Booking data: booking type (branch pickup, delivery to a location, airport pickup/drop-off), pickup and return dates and times, selected car, branch, airport, map coordinates you choose, whether a driver is requested, and coupon codes.
- Trip bookings: selected trip, booking date, and number of adults and children on the booking.
- Favorites: cars and trips you save.
- Payment choice: cash, wallet, or card/online where available. We do not store full payment-card numbers in the App.
- Support: messages you send to us by email or phone.
- Precise location: if you grant permission, to pick pickup/drop-off points on the map, provide delivery, and show nearby content. Location is collected only while the App is in use (foreground), not in the background.
- Device data: device type and operating system as needed for notifications and app stability.
- Push token (FCM): to send booking, account, and (with your consent) promotional notifications.
- Language preference: Arabic, English, or Russian stored on the device.
- Session data: an authentication token stored securely on the device so you stay signed in.
GPS signals from company vehicles may be used to follow a trip during service for safety and operations. This data is not used for personal marketing.
You may browse parts of the App without an account. We will not create a full user profile, but device preferences (such as language) may be stored, and location may be used if you pick a point on the map.
- We do not use advertising or tracking SDKs (no Advertising ID / IDFA collection for ads).
- We do not currently use Firebase Analytics or similar behavioral analytics tools.
- We do not request background location.
- We do not sell personal data.
- Create and manage your account, verify email, and reset passwords.
- Fulfil car and trip bookings, including contacting you and drivers/operations staff.
- Show maps, capture pickup/drop-off points, and reverse-geocode coordinates into addresses.
- Process payments via payment providers, or record cash-on-delivery / wallet payments.
- Send service notifications and, with your consent, offers or updates.
- Save favorites and display your booking history.
- Improve app performance and troubleshoot technical issues.
- Monitor service quality and safety, and comply with Egyptian law and lawful requests.
- Protect accounts against misuse and fraud.
Location and GPS data are not used for personal marketing.
- We request location while using the App only. You may refuse; map-based delivery features will then be limited.
- Location is used to set pickup and drop-off points, complete delivery bookings, and show relevant trips/content.
- Coordinates you select are sent to our servers to complete the booking and may be sent to Google Maps services to obtain an address.
- We do not track you after you leave the App, and we do not use location for advertising.
- Operational vehicle GPS is stored securely and deleted when no longer needed for operations, unless the law requires longer retention.
On iOS the permission text explains that location is used to show nearby trips and to pick a pickup or drop-off point. On Android, fine/coarse location is requested for the same purposes.
We share information only with:
- Company drivers and operations staff to perform the booking and delivery.
- Payment service providers to process online transactions. Card data is handled by those providers; we do not store full card numbers.
- Technical processors: hosting, Google Maps, and Firebase Cloud Messaging.
- Public authorities when required by law or a valid legal request.
We do not sell your data and we do not share it with third parties for their own advertising.
| Service | Purpose | Typical data |
|---|---|---|
| Our servers (app.x-goldentravel.com) | Accounts and bookings | Account, booking, favorites, notifications |
| Google Maps / Geocoding / Places | Maps and address lookup | Selected coordinates and language |
| Firebase Cloud Messaging (Google) | Push notifications | Device FCM token and notification payload |
| Payment processors | Online payments | Transaction amount and payment details held by the processor |
Google’s own terms and privacy notices also apply to Maps and Firebase services.
- Production traffic to our API is protected with encryption in transit (HTTPS).
- Auth tokens are stored on-device using secure storage.
- Passwords are submitted through our account systems and are not displayed after entry.
- Profile photos are uploaded only if you choose to add one.
- We limit internal access to personal data on a need-to-know basis.
No method of transmission over the internet is 100% secure. You must keep your password confidential and not share login credentials.
- Access and update: edit name, email, phone, and photo in Account Settings.
- Password: change it in the App or via email reset.
- Delete account: use Delete Account in Account Settings, or email support. This meets Apple’s in-app account-deletion requirement.
- Notifications: disable OS notification permission, or contact us to withdraw marketing consent.
- Location, camera, and photos: revoke at any time in system settings. Some features (map booking / profile photo) will then be unavailable.
After account deletion we stop using your account for day-to-day operations. Limited records (for example booking or tax records) may be kept only as required by Egyptian law and only for that legal period.
- Account data: for as long as the account is open, then deleted or anonymized after a deletion request unless the law requires otherwise.
- Bookings and payments: for as long as needed to provide the service and meet Egyptian accounting and legal duties.
- Operational GPS: until the operational need ends, or longer if legally required.
- FCM token: until logout, account deletion, or token refresh.
- On-device data: cleared on logout/deletion where possible; you may also uninstall the App.
The App is intended for users aged 18 and over. We do not knowingly collect personal data from children. If we learn that we have collected data from a person under 18 without appropriate consent, we will delete it.
Trip bookings may include a count of accompanying children; that is booking information, not a child account.
The service is primarily for users in Egypt. Some processors (including Google for maps and push notifications) may process data on servers outside Egypt. Such transfers occur only as needed to provide the App and under the safeguards those providers offer.
We may update this Policy from time to time. The new version will be posted on this page with a new “Last updated” date, and may also appear in the App. Continued use after the update constitutes notice of the revised Policy. For material changes we will try to notify you in the App or by email where possible.
- Email: support@x-goldentravel.com
- Service site: app.x-goldentravel.com
- Country: Arab Republic of Egypt
We will respond to privacy requests as soon as reasonably practicable.
© 2026 Golden Travel — X-Golden-Travel. All rights reserved.