Privacy Policy

App Name: الكوش (elKosh) Package Name: com.qeema.elKosh Company: Al-Kosh Company Effective Date: June 7, 2026

1. Introduction

Al-Kosh Company is committed to protecting your privacy. This policy explains how الكوش (elKosh), our mobile shopping and delivery app, collects, uses, discloses, and protects your information. By using the app, you agree to this Privacy Policy.

2. Information Collection

We may collect the following categories of information:

• Account Information: Name, email address, phone number, password, optional profile photo, one-time verification codes, and invitation or referral codes when you register, sign in, or edit your profile.
• Order and Booking Information: Cart contents, orders, coupons, delivery notes, product booking or reservation requests, favorites, and product comparison selections.
• Delivery and Address Information: Recipient name, phone number, street address, city, country, and map coordinates when you create, edit, or select a delivery address.
• Payment Information: Selected payment method (such as cash on delivery), order payment status, and transaction records. The app does not collect or store credit or debit card numbers in-app.
• Location Information: Approximate or precise device location when you grant permission, used to set delivery addresses, support map-based features, and track orders.
• Media and File Information: Photos you choose for your profile and files you attach when submitting support tickets.
• Communications and Support Information: Support ticket subjects, descriptions, replies, and related contact details you provide to us.
• Technical Information: Device type, operating system, app version, crash reports, usage analytics, push notification tokens (FCM), authentication tokens, and guest session identifiers when you browse without signing in.

3. Use of Information

We use the information we collect to:

• Create and manage your account, including verification and profile updates.
• Process orders, bookings, cart activity, coupons, and delivery fulfillment.
• Send transactional and push notifications about orders, bookings, and account activity.
• Provide customer support, including handling tickets and attachments you submit.
• Show delivery and order-tracking features using maps and location data.
• Operate referral and invitation features linked to your account.
• Monitor app performance, diagnose crashes, improve features, and protect against fraud or misuse.
• Comply with applicable legal obligations.

4. Sharing of Information

We may share your information only in the following circumstances:

• Service Providers: With trusted providers that help us operate the app, such as our backend hosting and API services, Google Firebase (push notifications, analytics, crash reporting, and cloud storage for notification tokens), and Google Maps for location and mapping features. These providers process data on our behalf under appropriate safeguards.
• Legal Requirements: When required by law, regulation, legal process, or a valid government request.
• Protection of Rights: When necessary to protect the rights, safety, and security of our users, our company, or others, and to detect or prevent fraud or abuse.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, subject to the same privacy commitments.

We do not sell your personal information to third parties for their marketing purposes.

5. Data Security

We implement reasonable technical and organizational safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. User Rights

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information, including through in-app account deletion where available.
• Object to or request restriction of certain processing of your information.
• Withdraw consent where processing is based on consent, such as for optional notifications.

To exercise these rights, use in-app account and profile settings or contact us using the details below.

7. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this document. Continued use of the app after changes become effective constitutes acceptance of the updated policy.

8. Contact

• Company: Al-Kosh Company
• Email: support@al-koshcompany.com