Refund (offers) request & delivery - 20260702

[edwinvandenbelt]

Refund process contains 2 steps: request refund offers, and then request a refund, based on an offer.

Request refund offers:

Request refund:

Items to discuss:

• is it possible/required to have a 'rollback' on the refund?

[OlivierBigex]

Why naming this request "refund" when a refund implies a monetary transaction, which depends on retailer's process.

Cambridge definition: an amount of money that is given back to you, especially because you are not happy with a product or service that you have bought.

According to EUDIT BUC, the retailer requests a cancellation and gets information about the price balance. And the retailer could apply fees and choose to reimburse immediatly, later on, with vouchers...

I know that OSDM call it "refund" as well, but it is for me a tiny mistake.

I would prefer to name it "cancel" or "cancellation".

[OlivierBigex]

An aftersales is a change on a transport contract = a fulfillment. A package is not a contract. Thus the fulfillment should be the central object of the request. Package Elements and Travellings parties are parts of the fulfillment to me canceled.