Issue:
At present, we do not track when a voucher (HealthPass) is sent from the Payer to the Beneficiary. So, we have no idea whether the Payer has neglected to send it or whether it was successfully received by the beneficiary. The challenge is that we are offering the Payer multiple means of sending the voucher (SMS, Messenger, WhatsApp, copy and paste link into an email or other messaging platform). The benefit here is that we are giving the Payer the option to send it via their preferred method, and we save on charges when it is not sent via SMS. But we lose visibility in the process.
This is not an urgent issue to address, but we should address this at some point.
Added benefit of tracking, is that it also would allow us to track voucher ownership from Payer to Beneficiary. This could be an important feature if say we were working with an NGO that wanted to purchase 10k vouchers without specifying the beneficiaries upfront.
Potential solutions:
-I suspect a WhatsApp API that will allow us to track messages sent from our platform. https://developers.facebook.com/docs/whatsapp
-Tracking via SMS can be done through the MessageBird platform (we are already using their services)
-Perhaps we limit Send Voucher methods to SMS and WhatsApp
Issue:
At present, we do not track when a voucher (HealthPass) is sent from the Payer to the Beneficiary. So, we have no idea whether the Payer has neglected to send it or whether it was successfully received by the beneficiary. The challenge is that we are offering the Payer multiple means of sending the voucher (SMS, Messenger, WhatsApp, copy and paste link into an email or other messaging platform). The benefit here is that we are giving the Payer the option to send it via their preferred method, and we save on charges when it is not sent via SMS. But we lose visibility in the process.
This is not an urgent issue to address, but we should address this at some point.
Added benefit of tracking, is that it also would allow us to track voucher ownership from Payer to Beneficiary. This could be an important feature if say we were working with an NGO that wanted to purchase 10k vouchers without specifying the beneficiaries upfront.
Potential solutions:
-I suspect a WhatsApp API that will allow us to track messages sent from our platform. https://developers.facebook.com/docs/whatsapp
-Tracking via SMS can be done through the MessageBird platform (we are already using their services)
-Perhaps we limit Send Voucher methods to SMS and WhatsApp