OT Close Request

OT Close Request is a plugin for Open Ticket that allows staff to request confirmation from a ticket owner before closing their ticket.

✨ Features

• Double Confirmation: Prevents accidental or unwanted closures by asking the ticket owner first.
• Slash & Text Commands: Use /close-request or your bot's prefix command (e.g., !close-request).
• Owner Verification: Only the person who opened the ticket can respond to the confirmation prompt.
• Role Permissions: Limit command usage to specific staff roles.
• Configurable Embeds: Fully customize the titles, descriptions, colors, and thumbnails for the request, agreed, and declined messages.
• Audit Logging: Automatically logs when a request is accepted or declined to your specified log channel.
• Automatic Integration: Once confirmed, it uses Open Ticket's internal closing system to ensure all standard procedures (transcripts, etc.) are followed.

🚀 How It Works

1. Staff member runs /close-request in a ticket channel.
2. The bot pings the ticket owner with an embed containing Agree and Disagree buttons.
3. If the owner clicks Agree: The ticket is automatically closed.
4. If the owner clicks Disagree: The staff member is notified, and the ticket remains open.

⚙️ Configuration

You can find the configuration in config.json within the plugin folder:

• admin_roles: List of role IDs allowed to use the command.
• ticket_options: List of Open Ticket option IDs where this plugin should be active.
• log_channel_id: Where to send logs if Open Ticket's default logging is unavailable.
• embeds: Customize the visual style of the interaction.

🛠️ Requirements

• Open Ticket