Closira AI Engineering Assignment

Features

• FAQ Answering
• Lead Qualification
• Escalation Detection
• Conversation Summary

Setup

Install packages:

pip install -r requirements.txt

Create .env file:

OPENROUTER_API_KEY=YOUR_KEY

Run:

cd closira-assignment
python app.py

Type:

exit

to end the conversation.

Files

app.py

Main workflow

sop_data.json

Business SOP

prompt_design.md

Prompt engineering explanation

test_transcripts

Example conversations

Model

OpenRouter

meta-llama/llama-3.1-8b-instruct:free

Limitations

• CLI only
• Basic escalation detection
• Single-session memory