PowerEdge RAID collector hardcodes legacy perccli and fails to detect Dell PowerEdge R770 SAS40xx / mpi3mr controller that requires perccli2 #522

Description

We are seeing a misleading PowerEdgeRAIDControllerNotFound alert from hardware-observer on a Dell PowerEdge R770.

The host is Dell PowerEdge hardware, and Linux can see the RAID-class controller. However, the current hardware-observer PowerEdge RAID collector calls the legacy perccli command. On this R770 system, legacy perccli cannot detect the controller and returns No Controller found.

As a result, hardware-observer exports:
poweredgeraid_controllers 0.0

This triggers the PowerEdgeRAIDControllerNotFound alert, even though the controller is visible to the OS.

This appears to be a tooling compatibility issue, not a confirmed hardware failure. The R770 controller is a newer Broadcom/LSI SAS40xx controller using the mpi3mr kernel driver. This generation appears to require Dell perccli2, but the current collector hardcodes perccli.

Hardware detected by Linux:

0000:ae:00.0 RAID bus controller [0104]: Broadcom / LSI Fusion-MPT 24GSAS/PCIe SAS40xx [1000:00a5] (rev 01)
DeviceName: SL3 RAID
Subsystem: Dell Fusion-MPT 24GSAS/PCIe SAS40xx [1028:22cc]
Kernel driver in use: mpi3mr
Kernel modules: mpi3mr

Charm revision

latest/stable

Juju version

3.6.8

Cloud

No response

Expected behaviour

N/A

Reproduce / Test

$ sudo perccli /call show j
{
"Controllers":[
{
        "Command Status" : {
                "CLI Version" : "007.2313.0000.0000 Mar 07, 2023",
                "Operating system" : "Linux 6.8.0-65-generic",
                "Status" : "Failure",
                "Description" : "No Controller found"
        }
}
]
}

Notes & References

No response