Healthcare Growth & AI Implementation Consultant | Customer Success | Referral Growth
I help healthcare and home-care organizations grow by turning complex operations into clear workflows, adoption plans, dashboards, and AI-assisted products. I bring 20+ years of healthcare business development, provider relations, patient engagement, marketing, and customer-facing operations experience.
Explore my employer-facing capabilities site →
📍 Palm Beach Gardens, FL (remote) · 🗣️ English & Spanish · 🎓 HubSpot RevOps Certified · HIPAA training (2026) · Generative AI & business-strategy credentials
Track record: #1 in the Coastal Region on revenue-to-target as a hospital clinical liaison (Q3 2024) · 150% of monthly admissions target · grew a medical aesthetics brand from 1 to 7 locations and from ~$65K to $2.3M+
- Healthcare growth — referral development, admissions, provider relations, senior placement, territory planning
- AI implementation — regulated-workflow rollout, human-in-the-loop governance, change management, staff adoption
- Customer success — onboarding, adoption-risk management, health-score modeling, QBRs, stakeholder strategy
- Cross-industry product strategy — translating healthcare, fintech, marketing, and e-commerce operations into workflows, dashboards, and AI-assisted products
- Bilingual engagement — English/Spanish care-transition and family communication
Industries served: Healthcare, post-acute care, home care, senior services, medical aesthetics, fintech and tax technology, marketing operations, and regulated e-commerce.
Every public repository uses synthetic, privacy-safe examples — no patient, client, or proprietary data.
| Repository | What it shows |
|---|---|
| 🔁 healthcare-ai-referral-workflow | Referral and admissions workflow, HIPAA-conscious prompts, governance, and case study |
| 📈 Healthcare-customer-success-playbook | Onboarding, health scoring, adoption risk, QBRs, discovery, objection handling, and case study |
| 🌐 bilingual-patient-engagement-toolkit | English-Spanish care-transition scripts and privacy-safe communication |
| 🛠️ healthcare-ai-implementation-toolkit | Rollout, change management, governance, training, vendor evaluation, and prompt library |
| 🏡 home-care-growth-playbook | Referral development, intake funnel, territory planning, KPI scorecard, and dashboard |
Selected AI-assisted products: Wealth Command, CareGrowth Accelerator, CareCommand Center, AI Assistant Hub, FitOS Prime, and additional private builds. View the product portfolio.
- Privacy first — no PHI in general-purpose tools; de-identify and use minimum-necessary information.
- Human-in-the-loop — AI drafts; a qualified person reviews and approves patient- or client-facing work.
- Pilot safely, measure, then scale — controlled rollout, clear approval steps, baseline measurement, then expansion.
- Measurable — define success metrics before launch and report against the baseline.
AI-assisted product prototyping: React · TypeScript · TanStack · Supabase · Tailwind · authentication · component systems · data visualization
Operations: CRM/referral tracking · workflow and SOP design · KPI dashboards · content and marketing automation
Open to healthcare AI implementation, customer success, product operations, partnerships, and growth leadership roles.
💼 LinkedIn — Adrianna Castillo
📫 Consulting & implementation projects: caregrowthaccelerator@gmail.com
✉️ Full-time / W-2 opportunities: lifelinealc@gmail.com
🌐 Capabilities site
Portfolio: github.com/caregrowthaccelerator-ux
All public samples are synthetic and privacy-safe. Broader results and private demos are available on request.