A full-stack ticketing system that allows users to create, manage, and track support tickets in real time. Designed to simulate real-world customer support workflows, the application includes authentication, role-based access (admin/user), and ticket status tracking.
This project was built to gain hands-on experience with how modern ticketing systems function in real environments.
Rather than focusing only on UI, the goal was to understand:
How tickets move through different lifecycle stages How teams prioritize and assign work How internal tools integrate knowledge bases to speed up resolution How support workflows are structured in practice
This system models core behaviors found in production tools like internal support platforms:
Ticket lifecycle management (Open → In Progress → Resolved → Closed) Priority-based triaging (High, Medium, Low) Assignment workflows for team members Knowledge base linking for faster issue resolution Real-time filtering and status updates Operational dashboard with system metrics
Create and manage tickets dynamically Update ticket status and priority Assign tickets to team members Filter tickets by workflow stage Integrated knowledge base with tagged articles Analytics dashboard (ticket counts, categories, priorities) Responsive UI with light/dark mode support