Entry-level IT Support candidate focused on practical troubleshooting, clear documentation, and repeatable problem-solving. Last reviewed: February 13, 2026
Location: Seminole, FL
Target roles: IT Support, Help Desk, Desktop Support
- I document technical work in ticket format: issue, environment, troubleshooting steps, resolution, and prevention.
- I practice across Windows, Linux, and networking in a real home lab.
- I focus on support fundamentals employers need: incident handling, root-cause analysis, and user-facing communication.
- Google IT Support Professional Certificate (Coursera) - Completed
- Microsoft IT Support Specialist (Coursera) - Completed
- CompTIA Network+ - In Progress
- Practical Windows PowerShell Scripting (Coursera) - In Progress
- Operating Systems: Windows 11, Windows Server 2022, Linux (Ubuntu, Linux Mint)
- Networking: DNS, DHCP basics, connectivity troubleshooting, browser DNS behavior (DoH), Pi-hole
- Systems: Active Directory fundamentals, file shares, mapped drives, SSH, permissions
- Virtualization and Lab Work: Hyper-V, Docker, CasaOS, Raspberry Pi services
- Workflow: Git/GitHub, ticket-style documentation, structured troubleshooting
- IT Support Labs (primary portfolio): https://github.com/dallasm92/it-support-labs
- AI-Assisted Home Lab Operations (automation + security + runbooks): https://github.com/dallasm92/ai-assisted-home-lab-operations
- Home Lab Overview: https://github.com/dallasm92/home-lab-overview
- AD Lab (Windows Server 2022): https://github.com/dallasm92/ad-lab-windows-server-2022
- Main PC Build and Validation: https://github.com/dallasm92/pc-build-main-pc
- AI-Assisted IT Support Workflows: https://github.com/dallasm92/ai-assisted-it-support
- Resume Support Map (resume claims -> direct proof): resume-support-map.md
- 8 ticket-style labs currently published in
it-support-labs - Cross-platform troubleshooting coverage: Windows labs (4), Linux labs (3), Networking labs (1)
- Building deeper Active Directory and Windows endpoint troubleshooting reps
- Strengthening Linux administration and network diagnostics workflow
- Expanding the lab portfolio with more real-world support scenarios and post-incident prevention notes