feat(workflow): add WorkflowExecutorService for action dispatch#18
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feat(workflow): add WorkflowExecutorService for action dispatch#18
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Ports the NestJS workflow-executor.service.ts to .NET. The existing
WorkflowEngine only evaluates conditions; this service parses the JSON
action array stored on Workflow.Actions and dispatches each entry
against TicketService / AssignmentService / the EF Core context.
Action catalog: change_priority, change_status, assign_agent,
set_department, add_tag, remove_tag, add_note, insert_canned_reply.
{{field}} placeholders in canned replies interpolated via
WorkflowEngine.InterpolateVariables.
One failing action does not halt the others (warn-logged via
ILogger). Unknown action types warn-log and skip. Malformed JSON
returns an empty action list.
Follow-up PR will add the WorkflowRunner (loads matching workflows,
evaluates, writes WorkflowLog) and the event listener that bridges
TicketCreated / TicketUpdated etc. into processEvent.
This was referenced Apr 24, 2026
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Summary
Ports the NestJS
workflow-executor.service.tsto .NET. The existingWorkflowEngineonly evaluates conditions — this service parses the JSON action array onWorkflow.Actionsand dispatches each entry againstTicketService/AssignmentService/ the EF Core context.Action catalog:
change_priority,change_status,assign_agent,set_department,add_tag,remove_tag,add_note,insert_canned_reply.{{field}}placeholders in canned replies interpolated viaWorkflowEngine.InterpolateVariablesILogger) — mirrors NestJSScope
Executor only. Follow-up PRs:
WorkflowRunner— loads matching workflows for a trigger event, evaluates conditions, writesWorkflowLogTicketCreatedEvent/TicketUpdatedEvent/ etc. intoprocessEventSplitting keeps the diff reviewable and lets each piece land independently.
Test plan
test,lint