feat(workflow): add WorkflowExecutorService for action dispatch#21
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feat(workflow): add WorkflowExecutorService for action dispatch#21
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Ports the NestJS workflow-executor.service.ts to Spring. The existing
WorkflowEngine only evaluates conditions; this service parses the JSON
action array on Workflow.actions and dispatches each entry against the
relevant repository.
Action catalog: change_priority, change_status, assign_agent,
set_department, add_tag, remove_tag, add_note, insert_canned_reply.
{{field}} placeholders in canned replies are interpolated via
WorkflowEngine.interpolateVariables.
One failing action does not halt the others — mirrors the NestJS
reference. Unknown action types warn-log and skip.
Follow-up PR will add the WorkflowRunner (loads matching workflows,
evaluates, writes WorkflowLog) and the event listener that bridges
TicketEvent into processEvent.
This was referenced Apr 24, 2026
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Summary
Ports the NestJS
workflow-executor.service.tsto Spring. The existingWorkflowEngineonly evaluates conditions — this service parses the JSON action array onWorkflow.actionsand dispatches each entry against the relevant repository.Action catalog:
change_priority,change_status,assign_agent,set_department,add_tag,remove_tag,add_note,insert_canned_reply.{{field}}placeholders in canned replies are interpolated viaWorkflowEngine.interpolateVariablesScope
This PR is executor only. Follow-up PRs:
WorkflowRunner(loads matching workflows for a trigger event, evaluates conditions, writesWorkflowLog)TicketEventintoprocessEventSplitting keeps the diff reviewable and lets each piece land independently.
Test plan