🎫 FizzyTickets

A modern, multi-guild Discord ticket system powered by Discord.js v14 and MongoDB.

Key Features • Setup Wizard • Quick Start • Commands • Configuration • Credits

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🌟 Key Features

Feature	Description
Interactive /setup Wizard	A visual 3-step control panel with buttons, menus, and modals. Set up the entire bot without typing arguments.
Custom Question Builder	Configure up to 5 custom modal questions per category with single-line (SHORT) and multi-line (PARAGRAPH) inputs.
Interactive HTML Transcripts	Full transcripts with messages, attachments, embeds, and avatars saved as interactive .html files.
Concurrency & Anti-Spam	Per-user mutex locks (withLock), atomic $inc counters, and an 800ms double-click debounce prevent race conditions.
Per-Category Roles	Assign dedicated support roles and parent Discord categories to each ticket option.
Claim & Priority System	Staff claim tickets with atomic locking, and adjust ticket urgency (Low, Medium, High, Urgent).
Inactivity Monitor	Automatic cron job sends inactivity warnings at 24 hours and closes tickets at 48 hours.
Granular Feature Toggles	Turn claiming, transcripts, reopening, priorities, or limits on and off inside config.yml.

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🛠️ Interactive Setup Wizard (/setup)

FizzyTickets replaces dozens of confusing commands with a single 3-step setup wizard:

[ Step 1: Server Settings ]   -->   [ Step 2: Category Builder ]   -->   [ Step 3: Deployment ]
• Ticket Limits per User            • Add / Edit Categories              • Buttons or Dropdown Mode
• Staff Mention Toggle (ON/OFF)     • Up to 5 Custom Questions           • Custom Title, Description, Color
• Admin & Support Role Select       • Category Support Roles             • One-Click Send to Any Channel
• Log Channel Select                • Discord Parent Categories

How to use the wizard:

1. Type /setup in Discord (Admin only).
2. Step 1: Set max open tickets, toggle staff mention pings, and select roles and log channels.
3. Step 2: Click Add Category, enter your Name/Emoji/Description, and configure up to 5 custom modal questions.
4. Step 3: Pick between colored Action Buttons or a Select Menu, and choose the target channel to deploy live.

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🚀 Quick Start

Prerequisites

• Node.js v18.0.0 or higher
• MongoDB (Local instance or MongoDB Atlas URI)
• A Discord Bot Application with Server Members Intent and Message Content Intent enabled in the Discord Developer Portal.

Installation

1. Clone the repository:

   git clone https://github.com/YourUsername/FizzyTickets.git
   cd FizzyTickets

2. Install dependencies:

   npm install

3. Configure your bot: Open config.yml and add your bot token, client ID, and MongoDB connection string:

   bot:
     token: "YOUR_DISCORD_BOT_TOKEN"
     clientId: "YOUR_CLIENT_ID"
     mongoUri: "mongodb://127.0.0.1:27017/fizzytickets"
     embedColor: "#5865F2"

4. Verify codebase integrity:

   npm test

5. Start the bot:

   npm start

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📜 Slash Commands

Administrator Commands

Command	Description	Permission
/setup	Launch the visual 3-step setup wizard (settings, categories, questions, panel deployment).	Administrator
/ticket-blacklist add <user> [reason]	Block a user from creating support tickets.	Administrator
/ticket-blacklist remove <user>	Remove a user from the ticket blacklist.	Administrator
/ticket-blacklist list	Display all blacklisted users and reasons.	Administrator

Staff Commands (Inside Ticket Channels)

Command	Description	Permission
/ticket claim	Claim the current ticket for yourself.	Support Staff
/ticket unclaim	Release your claim so other staff can assist.	Support Staff
/ticket priority <level>	Change priority urgency (Low, Medium, High, Urgent).	Support Staff
/ticket add <user>	Add an extra user to the ticket channel.	Staff / Creator
/ticket remove <user>	Remove a user from the ticket channel.	Staff / Creator
/ticket rename <name>	Rename the ticket channel.	Support Staff
/ticket close [reason]	Close the ticket and generate an interactive HTML transcript.	Staff / Creator
/ticket-stats	View server ticket performance metrics and analytics.	Support Staff

General Commands

Command	Description	Permission
/help	View documentation and available commands.	Everyone
/ping	Check bot latency and websocket heartbeat.	Everyone

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⚙️ Configuration (config.yml)

Every feature is toggleable directly through config.yml:

# Bot Core Credentials
bot:
  token: "YOUR_DISCORD_BOT_TOKEN"
  clientId: "YOUR_CLIENT_ID"
  mongoUri: "mongodb://127.0.0.1:27017/fizzytickets"
  embedColor: "#5865F2"

# Feature Toggles
features:
  claiming:
    enabled: true
    allowStaffUnclaim: true
    restrictToClaimerOnly: false

  priority:
    enabled: true
    defaultPriority: "MEDIUM"

  modals:
    enabled: true
    requireSubject: true
    requireDescription: true

  transcripts:
    enabled: true
    saveHtmlLocally: false
    sendToLogChannel: true
    dmToUser: true

  inactivity:
    enabled: true
    warningAfterHours: 24
    closeAfterHours: 48
    cronSchedule: "*/10 * * * *"

  memberManagement:
    enabled: true

  reopen:
    enabled: true
    reopenWindowMinutes: 60

  ticketLimits:
    enabled: true
    maxOpenTicketsPerUser: 3

  blacklist:
    enabled: true

  cooldowns:
    enabled: true
    defaultCooldownSeconds: 15

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🔒 Security & Concurrency

• Race Condition Prevention: In-memory mutex locks (withLock) guarantee that ticket creation, claims, close actions, and deletes execute in isolation.
• Atomic Counter: Ticket numbers use MongoDB $inc operations, ensuring no duplicate numbers during simultaneous creation.
• Anti-Spam Debounce: Fast double-clicks and button spam are filtered with an 800ms debounce and a 15-second creation cooldown.
• Permission Checking: Every interaction checks guild roles dynamically before granting access.

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👥 Credits

Developed and maintained with pride by FizzyStudio.

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📄 License

This project is licensed under the MIT License. See the LICENSE file for details.