Xcale uP - Incidents management system

Developed by:

• Felipe Nader
• Rodolfo Leopoldino

System Preview

Solution's architecture

Front-end

A single page application developed using Vue.JS and Vuetify

Back-end

Serverless application, developed using Azure Functions, Azure Durable Functions and MongoDB

Incidents Scaling flow

Employees CRUD

HTTP Triggers to create, edit, update and delete employees

Teams CRUD

HTTP Triggers to create, edit, update and delete teams. On this endpoint is possible to find a team, list its members, their contact information and the next team that will be called if any of it's team members accept the call.

Incidents Scaling

Azure Durable Functions responsible for scheduling calls and triggering via telephone. This flow also serves as the incident registration endpoint.

Incident Tracking

Azure Functions with HTTP triggers that return useful information about the incident