Jeevan is an AI-based voice assistant designed to simplify hospital appointment booking and patient communication. It works on any phone, understands Indian languages and Hinglish, and ensures patients get the right care at the right time — even in emergencies.
Jeevan bridges the gap between healthcare and accessibility by enabling voice-first, low-bandwidth, multilingual interaction for millions of people.
Most healthcare booking systems assume users have smartphones, apps, and English fluency. Jeevan is built for real India — feature phones, mixed languages, and urgent medical needs.
| Traditional Systems | Jeevan |
|---|---|
| App or web based | Works on any phone via calling |
| English-only | Understands Hinglish + Indian languages |
| Menu-based IVR | Natural conversation |
| No emergency awareness | Emotion & risk detection |
| No ABHA | Auto-fetches ABHA ID |
No patient should miss care because of language, technology, or fear.
Jeevan ensures that every voice is heard — and acted upon.
Jeevan understands code-switched Indian speech, like:
“Mujhe bukhaar aur body pain hai” → Maps correctly to Fever → General Medicine
It recognizes multiple ways of saying the same thing across languages and dialects.
Jeevan doesn’t just book — it thinks like a nurse.
Example:
“My child has fever and rashes”
→ Pediatrician (not General Medicine)
“I feel breathless and dizzy”
→ Emergency / Cardiology
Jeevan detects distress, urgency, and fear.
If a patient says:
- “Seene mein dard” (chest pain)
- “Emergency”
- “Accident”
- “Unconscious”
Jeevan instantly exits booking mode and:
- Alerts emergency staff
- Transfers to ambulance desk
- Shares emergency helpline
No waiting. No menus. Just action.
Works on:
- Feature phones
- 2G networks
- No apps or internet required
- Perfect for rural and semi-urban India.
If any high-risk symptom is detected:
- Chest pain
- Accident
- Fainting
- Heavy bleeding
Jeevan immediately:
- Triggers a high-priority alert
- Transfers the call to Emergency / Ambulance
Lives come first.
Patients are told exactly what’s happening:
“You are 5th in the queue.
Your estimated check-up time is 11:30 AM.”
This reduces confusion and waiting stress.
Using the caller’s phone number, Jeevan:
- Automatically retrieves the ABHA ID
- Fetches patient history
- Speeds up booking & triage
Automatically detects and speaks:
- Hindi
- Tamil
- Bengali
- English and more
The conversation continues in the caller’s own language.
- Government & private hospitals
- Rural healthcare centers
- Telemedicine platforms
- Ayushman Bharat & ABHA-linked services
- Emergency & ambulance providers
Jeevan is designed to support:
- Millions of calls per day
- Multiple hospitals
- Regional languages
- National health infrastructure (ABHA)