Last Updated: April 10, 2025
Welcome to HYTOPIA, a global user-generated content (UGC) games platform available on web, PC, Mac, Linux, iOS, and Android. This Privacy Policy explains what information we collect from users, how we use and share it, and the choices and rights you have. We are committed to protecting your privacy and complying with applicable laws worldwide, including the European Union’s General Data Protection Regulation (GDPR), the U.S. Children’s Online Privacy Protection Act (COPPA), and the California Consumer Privacy Act (CCPA). By using HYTOPIA, you agree to the practices described in this Policy.
We collect personal information and usage data necessary to provide and improve our services. Below are the types of information HYTOPIA collects:
- Account Information: When you create an account, we collect your email address and a username or other login credentials. You may also register using third-party authentication (e.g. Google or Apple Sign-In), in which case we receive information such as your name and email from that provider. We ask for your date of birth at sign-up to verify your age, but we do not store your birthdate after verification. (This check is only to determine if you are over or under 13 years old for COPPA compliance.) For users under 13, we may collect a parent or guardian’s contact information to obtain consent, and if consent is not provided in a reasonable time, that information is deleted.
- User-Generated Content: HYTOPIA allows you to create and upload games and other content. We collect the content you submit (including game assets, descriptions, and any metadata) in order to host it and review it for compliance with our guidelines before sharing it on the platform. Content you share may be visible to others on HYTOPIA once published.
- Gameplay and Usage Data: We collect data about your activities on HYTOPIA, such as the games you play or create, gameplay statistics, achievements, and interactions with game features. This includes in-game events and player interaction data (e.g., chat logs or comments, friend requests, and other social interactions). We also collect friends list information when you add friends on HYTOPIA to enable social features.
- Technical and Device Information: Like most online services, HYTOPIA and our analytics providers automatically collect certain technical data when you use the platform. This includes your device type, operating system, browser type, IP address, device identifiers, and cookie data. We use cookies or similar technologies to remember your preferences and gather analytics data on how you navigate our site or app.
- Crash Reports and Diagnostics: If the HYTOPIA app or website crashes or encounters errors, we collect crash logs and diagnostic information. This helps us identify and fix bugs to improve the stability of our platform. We use third-party tools (like Sentry) to capture these error reports.
- Analytics Data: HYTOPIA uses third-party analytics services to understand user behavior and improve our services. In particular, we utilize Google Analytics, Mixpanel, and Sentry. These services may use cookies or similar identifiers to collect information about how you use HYTOPIA (e.g., which screens you visit, features you use, and actions you take). This data helps us analyze usage trends and enhance your experience. (For more details on how those third parties handle data, refer to their respective privacy policies.)
We do not collect any sensitive personal information such as government IDs, financial information, or real-time precise location by default. Any information you choose to provide to our support team (for example, if you contact us for help) will be collected and used only for addressing your request.
HYTOPIA uses the collected information for the following purposes:
- Providing the Service: We use your information to create and manage your account, allow you to play and create games, and facilitate the social features of the platform.
- Age Verification and Child Safety: Your date of birth is used only to determine if you are over or under 13. We do not store birthdates long-term or use them for any other purpose.
- Improving and Personalizing the Platform: We analyze gameplay data, usage patterns, and feedback to understand user behavior and enhance your experience. Crash reports help us debug software errors.
- Communication: We may use your contact information to send service-related communications (e.g., confirmations, technical notices, updates, security alerts, policy changes). Where required, we obtain consent for optional marketing messages.
- Moderation and Safety: HYTOPIA reviews user-generated games and interactions for compliance with our guidelines. We may access and review content (including game uploads and chat messages) to keep the platform safe.
- Security and Fraud Prevention: We use data (like account activity and technical logs) to detect, prevent, or investigate fraud, cheating, or other illegal activities.
- Legal Compliance: We may process and disclose your information as necessary to comply with applicable laws or enforceable governmental requests.
- With Your Consent: If we want to use your data for a purpose not covered in this Policy, we will ask for your consent.
We do not sell or rent your personal information to third-party advertisers or data brokers. HYTOPIA also does not serve any third-party advertisements on the platform.
- Service Providers: We use third-party companies to help operate and improve HYTOPIA (e.g., hosting, analytics, crash reporting). These providers are contractually obligated to protect and use data only for services they provide us.
- Legal Compliance and Safety: We may share information when required by law (e.g., in response to valid legal processes or law enforcement requests) or when necessary to protect our rights or users.
- Business Transfers: If HYTOPIA is involved in a merger, acquisition, or sale of assets, user information may be transferred to the acquiring entity.
- Aggregated or De-Identified Data: We may share data that has been aggregated or anonymized (so it no longer identifies you) for research or informational purposes.
- International Data Transfers: Your information may be transferred to and processed in countries outside your own. We take steps to ensure cross-border transfers comply with applicable data protection laws.
We comply with COPPA and other relevant child protection laws. HYTOPIA is not intended for children under 13 without parental consent.
- Age Verification: We ask for birthdates at sign-up solely to determine if a user is over or under 13. We do not store birthdates.
- Parental Consent for Under-13 Users: If a user is under 13, we require verifiable parental consent or block the account creation. If consent is not provided in a reasonable time, any information collected is deleted.
- No Personal Data from Children: We do not knowingly collect personal data from children under 13 without parental consent.
- Parental Controls: Parents can review or delete their child’s personal information and refuse further collection. Contact us if you believe a child under 13 has provided personal information without parental consent.
We implement technical and organizational measures to protect your data, including encryption in transit, secure hosting, and access controls. However, no data transmission or storage system can be guaranteed to be 100% secure. If you suspect any unauthorized access or unusual activity, please contact us immediately.
- Access and Correction: You can view and update account information in your profile settings. Contact us if you need additional help.
- Data Portability: You may request a copy of personal data in a portable format, where applicable.
- Deletion of Account and Data: You can request deletion of your account and data by submitting the form at https://forms.gle/yVhVgBvuUKGUxnas9. Once we verify your request, we will delete or anonymize your data (except where otherwise required by law).
- Withdrawal of Consent: Where we rely on consent, you may withdraw it at any time.
- Opt-Out of Analytics Cookies: You can disable cookies in your browser settings or use available opt-out mechanisms (like the Google Analytics opt-out browser add-on or Mixpanel’s opt-out). Some platform features may be affected if cookies are disabled.
- CCPA (California Residents):
- Right to Know: You can request information about the categories of personal data we collect and why.
- Right to Delete: You can request deletion of personal data.
- Right to Opt-Out of Sale: We do not sell personal data.
- Right to Non-Discrimination: Exercising your privacy rights will not lead to any discrimination.
- GDPR (EEA/UK Residents):
- Right of Access, Rectification, Erasure, Restriction, Objection, Portability: You can exercise these rights by contacting us. We may need to verify your identity.
If you have questions, concerns, or requests about this Privacy Policy or your personal data, contact us at:
- Email (Privacy Inquiries): privacy@hytopia.com
- Email (Support): support@hytopia.com
- Account Deletion Request Form: https://forms.gle/yVhVgBvuUKGUxnas9
If we make material changes to this Privacy Policy, we will notify you (e.g., by posting a notice on our website or sending you an email). We encourage you to review this Policy periodically for the latest information on our privacy practices.
Thank you for reading, and for using HYTOPIA!
