Hiveon Support Engineer & Team Lead 11/2021 - 02/2026
Organized and ran weekly team meetings and inquiries for new clients.
Created technical documentation and troubleshooting guides; lead onboarding for new Support Engineers to meet SLAs and Performance Guidelines.
Maintained and updated internal knowledge base and technical SOPs (Standard Operating Procedures) for the support team.
Provided technical support for retail and B2B enterprise clients, diagnosing and resolving 50+ system/network issues weekly with 99% first-contact resolution.
Monitored system performance and responded to critical alerts to minimize downtime.
Researched applications and alternatives to current working technologies.
Octominer Tech Support Representative 01/2022 - 05/2022
Resolved hardware and software issues for mining hardware via a ticket-based support channel.
Assisted sales team with technical pre-sales questions regarding inventory and specifications.
2020-2022
Community College * - Associates in Applied Sciences in Information Technology Cyber Security
* Full resume furnishable upon request.
Administer Linux-based game servers for 20+ concurrent users, maintaining 99%+ uptime.
Develop Python and Bash automation suite for server management: automated backups, scheduled restarts, and system health monitoring.
Create Discord bot integrations and standalone applications reducing manual tasks by 80%.
Hardware & Web Projects
Assembled custom 3D printing and electronics projects requiring electrical integration and iterative troubleshooting.
Built web applications using HTML, JavaScript, CSS, and MongoDB.