Ruby Complaint App

https://ruby-complaint-management-system.vercel.app/ Ruby Complaint App is an advanced, AI-powered complaint management system built with Next.js. It leverages cutting-edge technologies to streamline the process of handling and analyzing customer complaints.

🚀 Features

• 🔐 Secure user authentication
• 📝 Multi-modal complaint submission (text, voice, image, video)
• 🤖 AI-powered complaint analysis using OpenAI's GPT models
• 🔊 Text-to-speech functionality with Google Cloud API
• 📊 Real-time dashboard with complaint statistics
• 🔄 Real-time database updates with Firebase

🛠 Tech Stack

• Frontend: Next.js, React, Material-UI
• Backend: Next.js API routes
• Database: Firebase Firestore
• Authentication: Firebase Auth
• AI/ML: OpenAI API, Google Cloud Text-to-Speech API
• File Handling: react-dropzone, multer

🏁 Getting Started

1. Clone the repository

   git clone https://github.com/your-username/ruby-complaint-app.git
   cd ruby-complaint-app
   

2. Install dependencies

   npm install
   

3. Set up environment variables

   Create a .env.local file in the root directory with the following variables:

   OPENAI_API_KEY=your_openai_api_key
   GOOGLE_APPLICATION_CREDENTIALS=path_to_your_google_credentials_json
   NEXT_PUBLIC_FIREBASE_API_KEY=your_firebase_api_key
   NEXT_PUBLIC_FIREBASE_AUTH_DOMAIN=your_firebase_auth_domain
   NEXT_PUBLIC_FIREBASE_PROJECT_ID=your_firebase_project_id
   NEXT_PUBLIC_FIREBASE_STORAGE_BUCKET=your_firebase_storage_bucket
   NEXT_PUBLIC_FIREBASE_MESSAGING_SENDER_ID=your_firebase_messaging_sender_id
   NEXT_PUBLIC_FIREBASE_APP_ID=your_firebase_app_id
   

4. Run the development server

   npm run dev
   

5. Open http://localhost:3000 in your browser.

📁 Project Structure

• src/app: Next.js app router pages
• src/components: Reusable React components
• src/lib: Utility functions and configurations
• src/pages/api: API routes for server-side operations

🧠 AI-Powered Analysis

The app uses OpenAI's GPT models to analyze complaints. The analysis process is implemented in:

src / lib / complaintAnalysis.js;

🔒 Authentication

User authentication is handled using Firebase Auth. The authentication context is set up in:

javascript:src/lib/AuthContext.js

📊 Dashboard

The main dashboard component, displaying complaint statistics and management features, can be found in:

javascript:src/app/dashboard/page.js

🤝 Contributing

Contributions are welcome! Please feel free to submit a Pull Request.

1. Fork the repository
2. Create your feature branch (git checkout -b feature/AmazingFeature)
3. Commit your changes (git commit -m 'Add some AmazingFeature')
4. Push to the branch (git push origin feature/AmazingFeature)
5. Open a Pull Request

👥 Contributors

• Aishah Mabayoje
• Gerardo Garcia Jr
• Lucy Wambui

📄 License

This project is licensed under the MIT License.