Senior Technical Consultant | Solutions Engineer
I solve complex WordPress problems at the enterprise level — diagnosing production failures, designing scalable solutions, and shipping tools that eliminate recurring failure patterns.
Working toward Solutions Engineering and Forward Deployed Engineering roles at the Automattic / WordPress VIP level.
|
Senior Technical Support Engineer (Tier 3) at Caseproof (MemberPress) — the highest escalation level, working as a technical partner across subscription lifecycle failures, payment gateway conflicts, REST API integrations, and platform-critical bugs. The work overlaps heavily with Solutions Engineering: customer-facing technical consulting, architecture review, and pre-/post-implementation guidance — alongside deep production debugging. 2,000+ advanced production issues resolved · Customers across US, UAE, Egypt & Europe |
|
Members — by Caseproof · 300,000+ active installs
The leading WordPress User Roles & Capabilities plugin. Rather than filing issues, I contributed directly to the codebase:
| Contribution | Status |
|---|---|
| Admin Menus add-on (+8k lines) | Open PR |
| Rescue Link for Administrator Role Recovery | Merged |
| Import / Export Roles | Merged |
| Reset Roles | Merged |
| Allow Changing Display Name for Roles | Merged |
|
Built after repeatedly hitting the limits of MemberPress's native admin filtering while resolving escalated tickets. Adds advanced filtering across Members, Transactions, and Subscriptions — turning a recurring support pain point into a maintained, public tool. |
Identified a reporting gap around Gift memberships while resolving escalated issues. Designed a scalable solution and published it — advanced gift reporting, scheduled reminders, weekly summary automation, and exportable data. |
Each tool below was built to solve a specific production problem — not as an experiment.
|
⏩ Forward-Only Access Restricts members from accessing content published before their membership start date. Configurable per rule, supports exclusions, wp-config overrides, a shortcode, and PHP helpers. Ships with a PHPUnit test suite. |
🔒 Personal Content Content visibility engine that conditionally renders blocks based on membership levels, active subscriptions, and custom conditions — without theme modifications. |
|
🎁 Hide Claim Fields for Gifting Per-field toggle controlling which fields gift recipients see during claim flows and on their account page. Suppresses validation on hidden fields so claim flows are never blocked. |
🏢 Hide Corporate Fields Per-field toggle controlling which fields corporate sub-accounts see on signup and account pages. Works with classic UI and ReadyLaunch. |
|
🧾 PDF Invoice Generator Generates structured, downloadable PDF invoices tied to MemberPress transactions — built for compliance-ready billing workflows. |
🧯 Disable Emails on Staging Prevents MemberPress emails from firing in staging environments. Protects production users across multi-environment workflows. |
Senior Technical Support Engineer (Tier 3) · Caseproof (MemberPress) · 2022 – Present
WordPress Technical Consultant / Lead Developer · SwiftX · 2023 – Present
WordPress Developer · Leap13 · 2019 – 2022
Core areas: Subscription lifecycle · Stripe/PayPal gateway conflicts · WordPress REST API · Access control architecture · WP-Cron async processing · Multi-environment debugging · Caching & performance
Tip
Available for consulting, freelance, and full-time SE/FDE opportunities. Let's connect →