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Change ticket visibility from private to public #440

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Change ticket visibility from private to public #440

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10 changes: 5 additions & 5 deletions inc/ticket.class.php
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Original file line number Diff line number Diff line change
Expand Up @@ -301,7 +301,7 @@ public static function AssignFirstGroupOnSolve(CommonDBTM $item)
$group->getFromDB($first_history['groups_id']);
PluginEscaladeTaskmanager::setTicketTask([
'tickets_id' => $tickets_id,
'is_private' => true,
'is_private' => false, //It allows the end user to see when their ticket is escalated to another areas
'_no_reopen' => true, //prevent reopening ticket
'state' => Planning::INFO,
'content' => __s("Solution provided, back to the group", "escalade") . " "
Expand Down Expand Up @@ -370,7 +370,7 @@ public static function AssignLastGroupOnRejectedSolution(CommonDBTM $item)
$group->getFromDB($rejected_history['groups_id']);
PluginEscaladeTaskmanager::setTicketTask([
'tickets_id' => $tickets_id,
'is_private' => true,
'is_private' => false,
'state' => Planning::INFO,
'content' => __s("Solution rejected, return to the group", "escalade") . " "
. $group->getName(),
Expand Down Expand Up @@ -524,7 +524,7 @@ public static function processAfterAddGroup(Group_Ticket $item)
$task_content = '<p><i>' . sprintf(__s('Escalation to the group %s.', 'escalade'), $group->getName()) . '</i></p><hr />' . $comment;
PluginEscaladeTaskmanager::setTicketTask([
'tickets_id' => $tickets_id,
'is_private' => true,
'is_private' => false,
'state' => Planning::INFO,
'content' => $task_content,
]);
Expand Down Expand Up @@ -615,7 +615,7 @@ public static function climb_group($tickets_id, $groups_id, $no_redirect = false
$ticket_group = new Group_Ticket();
PluginEscaladeTaskmanager::setTicketTask([
'tickets_id' => $tickets_id,
'is_private' => true,
'is_private' => false,
'state' => Planning::INFO,
'content' => '<p><i>' . sprintf(
__s('Escalation to the group %s.', 'escalade'),
Expand Down Expand Up @@ -1021,7 +1021,7 @@ public static function cloneAndLink($tickets_id)
'users_id' => Session::getLoginUserID(),
'content' => __s("This ticket has been cloned from the ticket num", "escalade") . " "
. $tickets_id,
'is_private' => true,
'is_private' => false,
'requesttypes_id' => 6, //other
])
) {
Expand Down